KFC India Complaints & Reviews

Date: 25th sep 2016, 8:35am KFC, bangalore international airport oppo to gate 15. I ordered for veg zinger with cheese which should cost me 155 with all taxes but male representative who was taking order asked 287rs from me and did not give me bill. while getting my order I asked for bill, he was looking here and there and didnt handover bill. I asked twice for bill finally he prepared new bill of 155rs and handover me without any apologies.. Its was like KFC is making fool of its customers. I want you to take some action on my complaint and get back to me asap.. else i will never go to KFC again in my life and suggest to my near and dears to be beware of KFC..

I ordered a 5 in a meal box.But they told me it is only done in a range of 2 km and below.I live in Roadpali, Kalamboli. MY house is 4.2 km from there outlet.They say that it is not possible to do the delivery. 5 days before we went to my relatives place there house was 6 km from there KFC outlet.They said that the delivery would be done. Pls look into this matter. I am tired of hearing this.

I have faced a serious service discrepancy from kfc's side and i feel looted with no mercy.
I visited this kfc at 55th milestone in gurgaon to eat something filling but i ended up being looted and helpless.
I ordered 2 veg zinger burgers which are priced at rs. 99 on the menu,
I was asked for single sauce or double sauce at the time of order.
I asked what is this sauce concept over here.. Since i have visited kfc many times in jaipur (Since i reside in jaipur) and there is no such concept in jaipur..
I was forced to choose compulsorily between single or double sauce..
I asked to the staff member hansraj over there, that if i don't choose any sauce then would you hand over me a burger only with patty and veggies..
To my surprise, he said yes..
Moreover, he also said that sauce to be put inside the burger are treated as dips at kfc and are chargeable apart from the burger amount on compulsory basis..
Then, forcefully i had to choose single sauce as i was helpless and hungry at that moment.
Again to my surprise, i was charged rs. 40 for 4 dips to be put inside the burger.
I enquired that why have i been charged 4 dips in 2 burgers..
He (The kfc guy) said that 2 dips are worth rs. 50.. So i am giving you a benefit by charging 4 dips at rs. 40.
Also, since my order was takeaway i was forcefully charged extra rs. 5 for a bad useless plastic bag which i refused to take but was again told that it's compulsory to take a plastic bag in takeaway orders.

So, this was the incident that took place at kfc in gurgaon.
I urge you for a strong compensation or else i will be filing a complaint to the consumer court to stop this looting business.

Hello,

I order food on[protected] from KFC and prepaid by credit card. That order supposed to be delivered at 9:38 PM but I didn't get it. I was calling continuously but all executives cutting calls. The delivery person were telling again and again that he will come in 20 min but he also didn't come.
As consumer I was feeling so annoying and helpless.
I didn't eat anything in dinner just because I was totally relaying at that order for my dinner.

I bought a ice cream sandwich from KFC outlet in jayanagara 4th block on 10 Sept 2016 Saturday, i was charged 50 rs per piece but the mrp is just 25. the prices of all the ice creams which they are selling is above the mrp. the brand which they are selling is of cream bell. please take necessary action. i have uploaded the picture of receipt and the icecream carton.

I had KFC Chicken in the Indira Nagar Branch near the Metro Station at 10:00 PM on a 16 August 2016.
After a few bites I noticed the chicken that I was having had feathers in it and I had already consumed a few.
When spoken to the manager, he replies rudely 'THIS IS NOT HIS RESPONSIBILITY’

I have a picture taken of the chicken at the franchise with feathers being clearly visible.

I demand the concerned authorities to get in touch with me within the next 3 days else, the picture also with the statement of my college who were with me at the time of incident will be on all social media platforms and newspaper in town. This may not affect the goodwill and customer footfall fro KFC but this will bring into light th kind of chicken KFC is serving us.

Looking forward to a quick reply from your end

Sir i hv orderd a food online on kfc the amount of rs 556 has been debited from my account on 31/08/2016 and still i didn't get any refund till now kindly help me out regarding this complaint n also i hv complained on kfc but they didn't respond any thing so sir i want my money refund back as soon as possible so sir kindly help me out regarding this complaint

Wednesday 31st july kfc sent message on my mobile 37% on 12 pc bonelessstrips [protected]@300, order now call[protected]. I ordered and and i waited for i hr for the delivery but it was not delivered inspite of ensurance that the order will be delivered within 10 minutes.Shame on this company . Cheating people and sending false messages and not delivering the order

Feel very sorry to inform that yesterday I ordered 3 KFC items through online using my credit card.Required money has deducted but no msg came to me.
When I called nearby store they said that they have not received any order from my number. I have also checked with my credit card division and found money has approved from KFC end.Called customer and they also have no update.sent mail but did not received any reply

I have placed the order by 9.30 PM tonight (31/08/2016), not deliver for 2 hours after following up 5 times with KFC Bangalore ( Central) as well KFC Bannerghata road branch.

I had conversation with call center manager as well manager of KFC bannerghata road ( Sangram), he always told me 10 minutes and 10 minutes but 10 mints never over.

Just take action against them find out where is the mistake happen.

YOU GUYS ARE LOOSING YOUR BRAND VALUES.

Finally i forced to had dinner at 12.00 PM, almost mid night.

Hey guys... I want to file a Complaint against your employee in BATHINDA Punjab... I ordered a feyri grilled chicken (8 pieces) which they told me would take 20 mints but even after 40 mints there was no sign of the order and when I enquired, this guy named NEERAJ whoes language was absurd told me to have only 4 pieces. His language was really bad. I REALLY DON'T EXPECT THIS FROM KFC nd I really want you to take strict action against him.

Hi,

I am hariprasad, from mumbai. I ordered one kfc duo bucket and paid money (Rs 266.63) through online on 21 aug 2016 (Order no:[protected]. Due to unavailability of the door delivery service, the order was cancelled by kfc team, and the same was conveyed through a call. But i haven't received refund till today. Kindly, go through the issue and resolve the same.

Ordered for one rice meal box and one zinger burger meal box, but delivered without dessert for both the boxes. I made online order as well online payment too. Date of order - August 28 2016 at 8.45 pm.
I had to to call twice because delivery was not made within the scheduled time i.e. 9.48 pm. The delivery boy handed over the parcel carry bag and after short hesitation handed over two cans of pepsi, but did not deliver the desserts as billed. I placed the order through online zomato to kfc saltlake sector 4 outlet.

This was the first time i have visited kfc with my family for a take away order both veg and non-veg on 22nd august 2016.
We sat there until i was called the order was packed and ready. I did ask them if all the items were packed and they said yes to it.
Major part of the order was non-veg and the veg part of the order was for my mother who is a non-vegetarian.
When we reached home and my family opened the packaging wei found that a part of non-veg order was missing and all the veg part of the order was missing.
This is really disappointing. I had to go to the market and had a veg food order packed from a local restaurant.

I tried calling customer care but they told me that this branch of kfc is not under there support and the contact no. On bill and internet for that particular branch was not working.

Please let me know that why should i again visit kfc and ever in my life even like or suggest anyone for your restaurant.
Is there any way kfc is going to refund the amount of the order not provided by them?

Here are the details of my order and i have also attached the snapshot of the bill which contains the missing items.

Kfc devyani international ltd.
Great india place mall, sec - 38a, noida
Shop no - 37

My email id - [protected]@gmail.com
Invoice no. - [protected]
Order no. - [protected]
Token no. - 311
Order amount - rs. 1591

I've ordered online via my debit card successfully but the store locator called & said that they can't delIver at my address. So i need to know the procedure to claim my refund. I called the same no back but they said that they will send the money back in 7 working days. I did not get any further positive response from their side. My refund claim is for Rs. 348

I had ordered for some Mingles Bucket on 23 August at 20:16 pm from KFC Nerul branch in Navi Mumbai, and i happened to get hairy chicken pieces for which i have attached the image as well, its such a shame that such a big brand being so careless. i am very sure that no action will taken against this other than the manager offering for a replacement.

Order number-[protected]
Location-KFC Deviyani International Ltd. Kankarbagh Patna
I ordered grilled rice bowl which was disgusting and it was below KFC standard.
Washroom was filthy and even after repetitive complaint no action was taken by the manager.
They even didn't bother to replace my order.
And let me tell you this ain't my first bad experience in KFC Patna.
I m looking forward for your action.

Hello there,
I am gurpreet kaur from chandigarh, india. on 17.08.2016 i went to kfc zirakpur to have my meal. i have ordered one krusher lime soda which costs rs 25 but counter person asked me to pay rs 40 after checking bill, i find that they added 30.25 percent vat on that on asking about it, they replied that on beverages vat is 30.25 % in punjab but according to my knowledge it is not. i am attaching copy of bill for your kind reference.

I take order of chizza and chick strips at 20:17 and take order at home and eat so called order that was poor in quality. I tell everyone to not go KFC to take snacks from KFC and also share post on social sites .

Hello kfc,

Last friday, 12th aug, i ordered some items from online where it was clearly stated that "your order has been successfully placed". It was a paid order and i have my bank statement clearly stating the deduction for kfc online.
After placing the order, i waited for 30-45 mins but still no sms or no e-mail came in. Then i dialed in the number of the store stated in the attachment and they clearly said that they did not received any order from the mobile no. And there are no order with no. # 1917847.
Since i has no option, i again placed a phone order to the same store and that got delivered in due time.
I have not received any further communication after that. Please process the refund of rs 821 to the same mode of payment asap.
Also, kindly check your website why this has happened and these things are really pathetic. If you cant take online order, you should not accept any payment as well or you should give a pop up to the customers.
I want a quick and favorable reply.

Thanks,
Rituparna mitra
+91 [protected]
+91 [protected]