KFC India Complaints & Reviews

Hi team,
I have ordered 12 pcs chicken which cost me 390 rs. apart from 12 pcs i received only 10 pcs. i talked to customer care regarding this twice and apart from resolving my issue they said i will receive call back from store.
I also want to highlight that the size of pieces are too small. the size was not standard.
They said soon i will receive the call from the delivery restaurant. but i did not get call from anyone.

My ordered no was [protected].

The item that I have ordered in kfc cutback store is hot and crispy chicken. But the food served to me was totally cold and it does not have the original taste. When I tried to complain this to the store manager he started abusing me. Even he did not provide me the feedback book. The staff behaved with me in a very rough manner. Request you to kindly look into this.

Ordered item at:8:10 pm ist, received : 9:10 pm ist, order date: 13/07/2016.
Food received post one hour of ordering.
Ordered grilled rice bowl and 12 boneless strips.
Food was not even warm and soggy, looks like order was dispatched much earlier, however the distance from kfc and the delivery location is maximum of 10 mins.
When called kfc for feedback they ensure that i will be receiving the call from manager within 5 mins and its been 11:45 pm. i called three times ans still have no response and resolution. mayur was one of the employee whose name i remembered.

This is totally a unsatisfactory and poor services.

I also order on someday and spoons was not their but i ignores because that was not so much of big issue.

But this time it is totally a bad service.

Order no. 9662..kfc karkhaana, vikrampuri..The order got delayed by 2 1/2 hrs..now taste wise.. Pathetic.. Not like before.. If they are charging so much money.. Why not quality and service???...

I and my friend gone to had a lunch on (dd/mm/yyyy 12/04/2016) between 12.00 p. m to 02.00 p. m @ shymas arcade, opposite sd college, alappuzha, kerala 688003.
There is a lady in the billing counter in the first very left of the entrance of the restaurant (female very lean browny (aged between 16 to 25) for your verification, if there is any cctv footage you can watch it on particular date time i mentioned above).


I was very discomfort and disappointed with the respected kfc restaurant, above i mentioned because i hadn't received what i had ordered? i had ordered for 5-in-1 rice meal box a complete meal with 5 kfc favorites in one box - rice ‘n‘ gravy, 1pc hot & crispy chicken, 2pc hot wings, yumfills choco pie and (instead of pepsi i had krushers alphonso burst added to the bill) that's no problem.

But what i received was
4-in-1 rice meal box
A incomplete meal with 4 kfc favorites in one box - rice ‘n‘ gravy, 1pc hot & crispy chicken, 2pc hot wings and (instead of pepsi i had alphonso burst krushers).

But i hadn"t received yumfills choco pie.
As a customer i very discomfort with these kind of service to the customer, i feel that i was fooled as a customer, i had never experienced these kind o[censored]nsatisfactory experience in any stores like mcdonalds, subway or any kfc's (coimbatore), being regular monthly visitor at kfc's.
But i had been charged bill for the food not received (i. e.,) yumfills chocofills also.
Why i am saying all after these three months is i can't tolerate these kind of service and i had a feeling that i had been fooled. when i shared these incident @ alapuzha kfc with my friend, he replied me to give the feedback to kfc on website they can resolve, so only i have complained as off now. thank you & revert me, as soon as possible.

Regards
J. shiva shankar
Hiva. [protected]@gmail.com
+[protected]

As a payback to my satisfaction. i need a complement compensation full meal for a day @ kfc coimbatore (i am resident of coimbatore) for me and my friend stomach full of food and beverages. it is responsible to give me the compensation as from your side.

In future don't repeat these kind of services to your valued customers.instead of serving incomplete food items to your customer don't serve the (5 in one meal) any particular item is not available in the particular store avoid it to showcase on the display of the product. so only
I am spending my time, energy and money to give the feedback to not to expect or happen these kind of services from any of the kfc's store.

Dear shiva shankar,

Thank you for your feedback. your feedback id is kfc10914.
Kfc team will contact you shortly.

Regards,
Kfc team

Pasted from

I ordered food from kfc and they said that order will be deliverd in 35 minutes and after much delay I called them after 1 hour and they said that order will be at your door step in next 5 minutes and then again after half an hour I called then up and then that said your order is delayed and will come in next 10 to 20 minutes. And this havoc continued. Worst experience in ordering food from KFC Gurgaon sector 14...

I went to the oberoi mall kfc today after placing my order, making payments and receiving the ordered i never got the bill from the cashier. The cashier started placing the next order. When i asked for my bill the person at the cash register didn't provide me with the bill because of some error (Which was told to me by the cashier). Then the manager came and tried printing my bill however after 15 min i got my bill. When i told him that as...

I ordered for 6 pcs parcel but when i reached home it was only 4 pcs. i called up the store manager gaurav. he did not help me also didnt pick up the call the second tim i called.
he said he cannot help as there is no one to deliver and in the mean time he will send his managers number.
i paid the whole amount along with taxes
i m lodging a consumer complaint..

I had ordered a 5 in 1 box from kfc from old rajinder nagar, new delhi. i didn't find the hot wings and yumfills that was included in the box. on calling the customer care, the representative was too arrogant and asked us to go ahead and complain about it. request you to please take action against this. this is clearly cheating the customer of his money.

This complaint is about the thalassery (Kerala) outlet. I have visited there today and the bonless chicken strips were not available and they said that they'd compensate with pepsi. Seriously?? What are you people thinking when your business just found your track. Kfc was my fav untill then with deep disapoinment i say these people have forgotten to satisfy their customer. If you couldnt provide witj chicken strips you must be able to compensate it with somthing better and definitely not with a pepsi. Now that kfc have found their track and success they have been very easy going.

I ordered a chicken zinger 5 in 1 meal box at around 4 o'clock today (6/7/16). I had almost everything and enjoyed the taste when at the end of an awesome chicken zinger burger i found something worm like stuff coming out from the chicken piece from which i took a bite off. I pulled it from the piece which was left. And it broke out from that. And there it was, worm like substance grown from the chicken i had. The time all this happened i had that bite which i had taken. When i realised i had eaten such stuff and half of that stuff is in my stomach, I vomited out of disgust. Not everything came but i felt very disgusting and not very good. I had never seen anything like this before. I called the kfc guys and the manager called back and offered me one more meal box. I mean common do u think i will eat any of your burgers or any of your chickens again. I said No to him. I asked him any email id where i would send some pics of it. He said to whatsapp on that no.. That no., apparently, is a landline no. So, heres where i am complaining.

Hi team,

My colleague ordered veg rice bowl and a bucket of 8 pc's and unfortunately found glass piece in my veg rice bowl.

Order no — 7772, total bill value-756, ordered at:- yum restaurants (india) pvt ltd, pyramid food court, e-golf links bangalore-560071

This is really a disaster, i have the photos and unable to post the same due to the size, let me know if you need any further information.

Last evening at 17.16 hrs I placed an order and got confirmation in 2 mins via sms.
No response from the Manapakkam store till 18.10 Hrs
Called toll free number they kept saying order will reach in 15 mins.
Made 5 calls to KFC no response
Delivery boy calls at 18.25 and tells me order is getting ready and will reach in 30-40 mins,
Store Manager of Manapakkam calls at 18.55 and tells me is I am not willing to wait might as well cancel my order.
FInally a boy comes at 19.10 and tells me if you want here is your order if not I am going back as Manager has told so.
Even during the last delivery from Manapakkam KFC I had to wait for 1.15 hrs. And the irony is that the store is on the same main road as mine and just 1.8 kms on the same road .
KFC ppl just say we will deliver from another out let...but no action against the Manapakkam outlet guys
This is not what you expect from a reputed store like KFC

Yesterday we ordered singer burger and chizza and this was of nehru place. The food quality was worth less in comparison to faridabad outlet, also crew behaviour was not apealing as if they are doing some knd of favour to serve, also wanted to say that chicken pop corns were not crispy and chiza has a smell of raw besan, gram flour, please check this nehru place outlet in epicuria, wuality is unsatisfied.

After placing order your rep called and informed there is no delivery in our place, if there is no suppl;y why you arent shown the same in your site, very bad experience, order No. 4198

I have ordered food in KFC - Inorbit Mall Hyderabad, Food quality was very poor. We were not able to eat that. It was not cooked properly (All chicken did not even cooked properly). French Fries was the worst i have ever ate.

The sales person sold me the KFC card and told that attractive offers are available in the card. I have told them to recharge for 300 and they have recharged for 900. It was my mistake, i did not notice the amount claimed while swipping the card. However it was crowded and i did not notice that .

I have placed the order at 8.24 pm on 22nd June 2016, and i have been waited for 2 hrs and around 10.30 I have called KFC Customer care[protected], and they said that we will deliver in next 30 mins, the problem is that after 11pm security guards wont allow any of the delivery guys to enter into society.

this is the 2nd time I have faced this problem and even guests have to wait till 2.30 hrs for dinner and finally i sent them out without having dinner. this is very embarassing for me and my family and they are decided not to order from KFC anymore.

Thanks,
Sagabala Janardhan
[protected]

Dear Sir/Madam
I am very sorry to inform you regarding absurd and very rude behavior of staff present at KFC counter at terminal 1 at Delhi Airport. At 3 pm. on dated 15th june 2016 on the request of my kids I went at KFC counter. Two billing counters were functioning. In the middle counter there was a healthy and bright face young girl I could not remember her name. I keep my nine years old son in queue. When he reached at counter the fellow passenger standing behind him ignore him probably because he was more busy in his mobile call . As his height was small even the billing girl couldn’t see him. As I was standing there I request that my son was in queue already. The girl behave in a very absurd and rude manner despite my humble request. In the mean time my fellow passenger allowed me to place my order first despite that the way of talking of the girl present at counter remain very rude, mannerless and arrogant . I again told her that my son was present in queue and I am not telling a lie so why are you so rude despite that her way of talking remained the same and she started closing my order. Because of my son wish I stopped myself, place my order, payment her and come back but this hearted me emotionally very much and I had decided that I will never go in future to any of your KFC counter. If the KFC people are like this, then that meal is could not simply be a meal, it is just like poison for me.

Thanks & Regards
Dr. Anoop Kumar Singh
Mob-[protected]

Hi my name is sudeep[protected] my no. To trace my order history), i have been delivered wrong order yet again for the third time. My order no, 9785 order date 19th june and order was delivered from arch mall, bangalore. I had clearly asked for all choice pieces (Legs & thighs) still i was send wings and other pieces (4 nos) along with my order. This is happening 3rd time from your kfc delivery call centre. Either you employee deaf & dumb people or people with zero customer focus and orientation. The answer "sorry it wont happen again" is just pathetic. Why have you kept such options and charges if it cannot be delivered. Due to my previous experience i had stopped ordering through kfc delivery and was either dining or getting take away. But this is no resolution. Why such repeated lapses from such a reputed company am offended with approach & highly dissatisfied with the service. Felt like being cheated.

I happend to hav dinner at kfc outlet at piplod area of surat district and had ordered best of 3 kfc specials of rs 499. My bill totaled upto rs 604 which included 74.85 vat... Now i have had food from ur outlets for a long time and this was the first time i was charged vat separately... Negating my impression that the amount shown was always inclusive of vat... I learnt from the store incharge that it had been seperated from april 1st... But no significant change was seen on the price... So it means we were charged vat on price which was already vat inclusive... Also vat means tax for something made in the eatery... I dnt thnk u make pepsi or colas... Are we supposed to pay vat for them as well... Please get back to me wih the result...
With due respect...