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KFC India Complaints & Reviews

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Updated: Mar 9, 2026
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KFC India reviews & complaints page 124

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V
Vickey Bajwa
from Hosur, Tamil Nadu
Jun 10, 2016
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Address: Ludhiana, Punjab, 141014
Website: consumer complaints

I have been a regular customer for the KFC, but enough is enough. For the last three times I have frequented this location, they have been unable to fill my order as requested. Yesterday, I went to it at 9:00 pm to order zinger meal and 1 piece chicken . First of all, I stood at the counter for 10 minutes trying to get someone to wait on me only to be told that once again they only have one available..

Chicken was cold, greasy, and in black colour. Was cooked in one month old grease. Hopefully do not get food poisoning.Will never go there again

People are just being cheated. Especially the units in sapphire foods india pvt ltd GK county S. no 3, 4 and 5 pin 141014 chandigarh ludhiana road punjab are just cheats and I will strongly recommend for KFC vendor auditing team to have a check on the quality of chicken. Frankly, this will be my last visit to KFC India as it's pathetic and waste of money. People here are taken for granted. Great treat once has become worst than anything.

The team member who served me was kuldeep and sudhir was the shift manager at that time.
At 9 pm there was no fresh chicken no zinger as i have to wait for 9 minutes even pepsi was also seems to be flat and yes straw was also not proper.
also your oils need to be change because fries were not in golden colour and smell came out from it.
I am also attaching my bills and some pics of food .

This needs to be fixed or I will never go to any KFC again and we love KFC.

Regards
Vickey
[protected]
Aug 7, 2021
Complaint marked as Resolved 
KFC India customer support has been notified about the posted complaint.
Hi Vickey Bajwa, Thank you for bringing this to our attention. Someone from our team will get in touch with you at the earliest.
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    jerushah
    from Ozhukarai, Puducherry
    Jun 6, 2016
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    Website: indian consumer complain

    Yesterday we went yo kfc in thootkudi at vellamal hypermarket the service was bad .there were no persons to serve us .We ordered for a chicken bucket they are putting a cover on top they are just giving it like that.THEN when we asked for plate they are ignoring us .IN Other countries like DUBAI there . service is 100% perfect i want you to bring kfc like dubai.
    KFC India customer support has been notified about the posted complaint.
    not bad its okay
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      Vishwa Singh
      from Gurgaon, Haryana
      Jun 4, 2016
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      Address: Gurgaon, Haryana, 122011

      Dear sir

      Today I gave one chicken popcorn rice Bowlz order on phone[protected] . there is too much smell in rice . This not with me first time .its continue three times.why KFC brand himself go down ? In my mined KFC is a world Big Brand, but this situation no body care KFC quality.They have supply from Devyani International Ltd shop No-MS0044, Upp Grd Flr DT Mega Mall Gurgaon Haryana
      Invoice No [protected],
      I humble request to senior Manager Please take action against the Devyani International Ltd.

      Thanks Regards
      Vishwa
      UGF-217 Suncity Arcade, Gurgaon, Haryana, 122011, India
      M-[protected]
      KFC India customer support has been notified about the posted complaint.
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        J
        Jill Kar
        from Delhi, Delhi
        Jun 3, 2016
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        Address: New Delhi, Delhi, 110015
        Website: delivery.kfc.co.in

        Hello
        I ordered from https://delivery.kfc.co.in/ on 23/05/2016 for a total sum of Rs. 507.68 at 15.50hrs vide Order reference: [protected].
        Withing 20 minutes of placing the order, I received a call from the KFC Restaurant, Food Court, Lower Ground Floor, TDI Mall. The person informed that my address does not lie in KFC's trade area, hence my order cannot be delivered resulting in cancellation.
        Since I had already paid for my order online, I was assured that I will receive my refund within 7 to 8 business days. It is 6 June today and yet I haven't received my money in my account.
        This is an extremely distressing and unexpected kind of service. I have never come across such a horrible service before.

        Without further due, please look into the matter and kindly refund my money as soon as possible.
        KFC India customer support has been notified about the posted complaint.
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          kaveri raghavan
          from Madurai, Tamil Nadu
          Jun 2, 2016
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          Address: Chennai, Tamil Nadu, 600031
          Website: www.kfc.co.in

          Order ID: ovEBEE ; Date: June 01, 2016 at 08:14 PM. i had placed an order with KFC but it is sad that i never received my order. shameful service. i have not known any service provider to be so irresponsible about the service they provide. it is a serious matter when it comes to promising a service and not fulfilling it and what's worse is that, there was no call or sms for not providing the said service nor for apologising for not being able to render the promise.
          SHAME ON YOU KFC! such a huge multinational service provider providing pathetic service.
          KFC India customer support has been notified about the posted complaint.
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            Vinodks
            from Mumbai, Maharashtra
            Jun 1, 2016
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            Address: 560027

            Kfc has not some of the details on website and not even on the terms and conditions with regards to home delivery, i wanted place the order but there is no delivery option for wilson garden and it is not mentioned, i have promised my family about kfc food getting delivered trusting you guys and its dissappoinment, u guys are cheating customers by flashing false information, and i spoke to srinivas assist manager delivery center he wasn't able to explain anything or not helping me,
            KFC India customer support has been notified about the posted complaint.
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              mazumderfi
              from Udaipur, Rajasthan
              May 29, 2016
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              Address: Gautam Buddh Nagar, Uttar Pradesh, 201302

              On 28/5/16, i visited above kfc outlet with family & ordered for certain items (Details available in enclosed bill). After taking our order & doing some work in his computer, the person at the counter demanded rs.515.00 with an impression that he is about to hand over the bill to us. I handed over my credit card for the amount. However, after debiting the amount he did not hand over the bill on his own. Since my ordered quantity was not appearing to be of rs. 515, i again demanded the bill. All the persons in the counter then started behaving suspiciously & informed that the system was not working (In reality though it was working). When i raised my voice & demanded that the basis of rs 515 should be explained even if the system is not working, some one came out from inside and accepted that it was a mistake on their part. Later, extra amount of rs.100 was refunded.

              The above has done by design & is not at all a case of mistake. I suspect, this practice is being applied on quite a few unsuspecting customers.
              KFC India customer support has been notified about the posted complaint.
              hi this is wasim dani from raipur chhattishgarh..i visited KFC which is in magneto mall last night that is 2 june 2016 around 10.30 pm along with my family... the staff there were very rude...firstly i ordered for chizza dat is the new item ..they told dat its too late for this order and we could not make it...secondly i ordered 5 small french fries and not a single fries was up to the mark, and it was fried twice( i hv attached the snap along with it)..and thirdly as soon as i got my ordered and started to eat they turn off the A.C..i asked them what happen, they told me that the KFC is in mall premises and the mall person turn off the A.C at 10.30 pm..i then asked them, u shld hv inform me that we will nt take order for DINE IN at 10.30 pm..and they hv no answer for that...i along with my family and my little child hv dinner in that stupid bluddy place cause we didnt hv any option we already started with our meal..and lastly i called the manager bt the staff told that he was in washroom, i still waited there fot 30 min, bt den too he didnt turned up...i m sending u my coutact no and the images plz have a look and do inform me in the morning...[protected]..[protected]
              We have placed on 8.6.2016 on morning .the billing amount rs. 470. The order taker swipe my card three time a minutes. He told me we hv never cut your balance . Bt when m find out my state ment from bank .it's cut my balance three time.when m call the ansal plaza's kfc restaurant, they told me to call to our closing manager.after a day k call the closing manager.Mr.vipin.and discuss all my happens. After two days till now no action will b take by him.we r regurly call they not response .
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                kfcdon
                from Pune, Maharashtra
                May 29, 2016
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                Address: Pune, Maharashtra, 411016
                Website: www.kfc.co.in

                I am daily member of KFC, most of member from pimpri as well pimple saudagar know me from face
                as of saturday 28 may I visited PS branch at around 8 pm, ordered some meal, also for one more round at same time asked for fries and pepsi

                what happened was disgracefull, at 11 pm when I visited, narayna the manager said store was closed and gone outside
                if kfc has any camera, they can check my recording, that I said order was give hour ago, even order was at desk, he took it back
                he shown body langauge and facial expression like some bhai, rudely talking on phone he said kal ana


                does kfc pay managers to show their ego and do customers come for taken away meals in front of them
                KFC India customer support has been notified about the posted complaint.
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                  Shivam Singh Somvanshi
                  from Delhi, Delhi
                  May 28, 2016
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                  Address: New Delhi, Delhi, 110075
                  Website: delivery.kfc.co.in/kfcindia/web

                  With reference to my order no[protected], i have ordered my order but it has been delivered to the wrong people. i have ordered around 9.00 pm on 28/5/16 but i have not received my order, ... is it the quality o[censored]r service ...no responsibility at all despite being such a big brand... what should i say shameless service... i am still waiting for my order... i am hungry ... what u can do? though i have made the online payment
                  KFC India customer support has been notified about the posted complaint.
                  very pathetic service despite such a big brand... shame on u
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                    Biprajit Das
                    from Chennai, Tamil Nadu
                    May 27, 2016
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                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

                    I have ordered a KFC bouquet on 25th of may 2016 in KFC of 10 pieces and they have generated a bill of 451 rupees and i did not get the delivery till 8 pm on 26th of may and when i called them again they have denied that i have given any order on 25th of may..I had a word with Sushil who disconnected the call at first go then i had a word with Tariq the floor supervisor who again denied the order receipt and they did not transfer the call to Manish the Manager on the floor.

                    I want my order number for that day and the person who took the order and the outlet who did not care to inform that they were not being able to deliver the order on time
                    KFC India customer support has been notified about the posted complaint.
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                      PPrashant
                      from Mathura, Uttar Pradesh
                      May 26, 2016
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                      Address: 122001
                      Website: KFC Restaurant,Sohna Road

                      Today I visited one o[censored]r KFC Restaurant that is situated in Gurgaon.Address of the Restaurant: Shop No.GF 025 GF 026 GF 027 ILD Trade Center Sohna Road Sec-47, Haryana.
                      And I ordered for approx 1622/- rs and all my firends had that item which was ordered and now they and me are having vomiting & are ill because of eating those items.And I am going to do file a case in consumer court against ur Company for serving bad quality foods & full o[censored]nhygeinic.And i am totally unsatisfied with ur this type of serving a food.
                      KFC India customer support has been notified about the posted complaint.
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                        deepika03
                        from Jalandhar, Punjab
                        May 23, 2016
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                        Address: Jalandhar, Punjab, 144001
                        Website: kfc.co.in

                        Kfc, 202, rampa centre point, model town, jalandhar - 144003, (Punjab) fish market had been created on the counter. Orders were not taken at cash counter by "palvinder singh" whose duty was at the counter & is so ill-mannered that the close down the counter without any technical complaint and start chit-chatting with his colleges. Manger over there is so lethargic that he did not even entertained to our complaint & try to shun the burden from his shoulder. The worst pathetic could be that the complaint number that is provided at venue is not in service... The kfc customer care number[protected] of head office linked to fire brigade. Moreover, the kfc international complaint number [protected]... Linked to insurance company... This means that whatever bad can happen to you at kfc but your grievance can never be resolved... So simply "buycot kfc" there is no way to get... All this incidence has smear sludge on brand called kfc.
                        KFC India customer support has been notified about the posted complaint.
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                          Reema Mehta
                          from Jaipur, Rajasthan
                          May 18, 2016
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                          Address: Faridabad, Haryana, 121007
                          Website: Kfc.com

                          Pathetic door delivery service of kfc sector 12 eldeco mall. I ordered at 8:15 pm and there was no response till 9:30 pm then called up the call center who were least bothered about my order. They sent the order by 10 pm. Such a service kfc is giving that it takes 2 hours for them to deliver the order at a place which is just at a distance of 7 to 8 mins.
                          KFC India customer support has been notified about the posted complaint.

                          KFC India — Order 2511 chandralayout bangalore

                          order never deleverd and dont have courtoucy to inform that it cant be delevered i slept hungry
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                            Aditya Kashyap Singh
                            from Kolkata, West Bengal
                            May 18, 2016
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                            Address: 800014
                            Website: www.kfcindia.com

                            This is the third time i am noticing the same problem kfc you are running a brand name restaurant in our location have you ever surveyed about what your branch is delivering to your customer? Have you ever tried to give surprised visit that your branch has what many problems?
                            I have visited their n the third time i faced the same problem

                            1. Air condition was not working (In a big brand kfc)
                            2. Whole kfc branch was stinking
                            3. Toilet door was opened when i sayed to care taker then he closed that other wise they don't even bother for that.
                            4. Tables are not cleaned
                            5. The whole place was like a crap
                            6. Whenever i visited, every time the quantity of mingles bucket decreased.
                            Mall pieces of chicken.. I mean what is this, i have visited many other branch of your brand but never faced this kind problem.

                            I have attached some of the pictures which will show you how the place is

                            The location

                            Kfc khajpura bailey road, opposite keshav palace, patna 800014
                            KFC India customer support has been notified about the posted complaint.

                            KFC India — Test is bed

                            on 29/4/2015 we has visit in KFC kalkaji outlet around 8.20 pm and we taken hot wings but test is very bad and in future we will not visit in kfc
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                              V
                              vikasvicky83
                              from Delhi, Delhi
                              May 16, 2016
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                              Address: Udaipur, Rajasthan, 313001
                              Website: www.kfc.com

                              I have purchased the chicken from the terminal 1, domestic airport store in mumbai and my order no was[protected] and bill no b01210454 and date 08/05/2016 at 6:48am.
                              The chicken piece served was not good and the cover was too oily and looked like stale, i have asked for complaint register and got reply that you don't have complaint register at store and behaviour of manager paul gilbert was not good and in a rude manner he replied that if you want we can give an extra pcs, it shows that i was complaining for extra pcs.

                              I am having kfc chicken from last 6 years whereas first time i have faced this issue and it was intolerable, that is for sure that i will not going to that store in my life time and the image of kfc which was there with me was shattered
                              KFC India customer support has been notified about the posted complaint.

                              KFC — Worst service

                              Delivery boys not available or items on the menu are not available . Staff doesn't pick upthe phone . On an average 2 out of 10 orders are successfull . Worst service ever

                              KFC India — Poor Service

                              I was Ordering my food at KFC Tiruppur branch for my dinner... It took about 30 mins to them to Deliver my food ( 2 Snackers and a popcorn)... And the response was very poor...

                              KFC India — Offer not entertained

                              KFC cyber hub branch does not entertain any offers which is ongoing in other branches of KFC in DELhi NCR and Gurgaon

                              KFC India — street dogs

                              near padam singh road there is 10-20 dogs when children go from there dogs run and bite children new delhi -110005 and when children go from street so dogs bite children reghar pura to vishnu mandir marg to karol bagh market
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                                Lance Fernandes
                                from Mumbai, Maharashtra
                                May 10, 2016
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                                Address: Mumbai City, Maharashtra, 400706

                                You are a international brand then why different in menu in India and abroad.
                                When in Oman with bucket you give french fries and a soft drink and a choice of pieces. Here in India only chicken bucket and no choice of pieces, no french fries nothing. Why these double standards.
                                As per my understanding in India you get Pata toes and chicken much cheaper than other countries. The price is also high and the quality is very poor.
                                For example too much oily and very small pieces and no request considered for a few choices of chicken in FIREY.
                                A very poor response from order on phone.
                                KFC India customer support has been notified about the posted complaint.

                                KFC India — No delivery against order placed at 9:25 pm

                                Order placed for Kfc Delivery at 9:25 pm on 23rd Dec 2015 and it is 11:40 and order not yet received

                                KFC — Bill taken but food not delivered in full

                                I ordered from KFC and they charged me in full and the delivery was not made in full. I have their call center recording in which they do not help u at all. Pls see the bill below.

                                KFC India — refused to take valid coupon

                                Today i ve been at kfc rajarhaat . i had a coupon given airtel my app. The employees of kfc refusd to approve that. I was harased for half an hour .

                                KFC India — Query - Halal Food

                                Dear KFC, Could you please let me know if you have Halal chicken in your restaurant since i am a muslim and do not eat Jhatka chicken. Regards, Raisuddin
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                                  sinharahul
                                  May 10, 2016
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                                  Address: New Delhi, Delhi, 110059

                                  Hi on saturday 7th of april 2016 me and my wife went to kfc which is situated at janakpuri new delhi and after having rice box meal me and my wife both get ill... on same day on our next table there were 2 ladies who were ordered hot and spicy chicken they get blood on there food and they have also ordered mojitto and they found insect in there drink... please stop them to serving cheap food ... contact me on [protected]
                                  Thanks
                                  KFC India customer support has been notified about the posted complaint.
                                  I had ordered for two 5 in 1, 1 chkn rock in-sf, 2 krushr lime soda. The total amount 523 rs was paid. But they forget to pack the chkn rock in-sf I think so. Its cost was 79. They charged me including this item. Now I want that item by home delivery. Is there any possible to delivery? Within today.

                                  KFC India — Hurting religious view, mental harassment,

                                  Kfc, forcing me to eat chicken, sending me msgs daily, i ahve activated dnd...Still they aer able to send me msg, , , i am pure vegeterian brahmin, i never order anything from them, i dont know how they got my number...

                                  KFC India — Halal

                                  Where are mention KFC's halal certificate KFC words?

                                  KFC India — flies in french fries

                                  Staff are treating customers well. I got flies in french fries. But staff is not accepting it. We ordered another one but dint got nor any refund. Mr.Arun Tej was in charge of KFC when i went there but he was accepting the fault
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                                    King@1983
                                    from Bengaluru, Karnataka
                                    May 8, 2016
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                                    Address: 560043

                                    I had ordered for home.delivery to kasturi nagar from kammanahalli kfc.store which is hardly 3km dist. First of all the people who take home delivery orders are very rude. I know that home delivery is for only 2kms but I requesed them to make an exception for 1km. My house is just 3km away from kfc store. Despite the request they spoke very rude. This I did not expect from the KFX people. Very disappointed.
                                    KFC India customer support has been notified about the posted complaint.

                                    KFC India — Bad behaviour from the staff

                                    We all know about KFC but today (30/10/2015) I got very bad experience at KFC Palakkad one of the staff's behaviour was too bad and I feel very shame to say the words which he used

                                    KFC India — Served bad quality pop corn

                                    Hi, i have picked up a popcorn in KFC outlet in madiwalla bangalore. And found black chicken pieces... Karthik [protected]

                                    KFC India — Amount not refunded

                                    This regarding order no. is[protected]. This order is not delivered since KFC is not having delivery in my area. I have payed money through net banking. But till now that amount is not refunded.

                                    KFC — Poor service

                                    I have ordered 2 mojito on express avenue. After waiting fr 20 minutes oly I got. It's not a rush time also.. Person who billed me is a women she playing with her friend. After I asked d order oly she gave d crusher..
                                    I ordered for 12 piece boneless chicken for my guest though we dont consume non veg but i ordered it for my guest.Then after an hour a delivery.person called me regarding the address, i explained him the address and he said that he is parking his vehicle and just coming to give the food.Half hour passed but no one came then afyer 45 minutes a delivery person called me regarding the address i inquired that earlier someone was asking for the address then he said that that person forgot the bill.I gave him the address and i gave him 5 landmarks to identify the house but the person was so stupid that he took 1 hour to get to the address till theb the guest have left and from the next day navraat were taking place so i cancelled the order and asked for refund they said that i will get refund the next day but it has been 2 days i havent received the refund please look into tha matter and i except prompt action from your end . Thankyou.
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                                      Ramya R1
                                      May 8, 2016
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                                      Regarding delivery

                                      Address: 600063
                                      Website: KFC

                                      Placed an order for 3* 5 in 1 rice bowl and popcorn chicken and asked for delivery to an address... They responded saying.. Order has been placed and delivery would take time around 30 -40 minutes... We just waited and then we received the call saying for delivery you need to make an order above 1500... So we cant deliver this order.

                                      What's happening... There's nothing mentioned for delivery conditions or terms that order bill...
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                                      Juliessa
                                      from Calicut, Kerala
                                      May 8, 2016
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                                      Address: Bangalore, Karnataka

                                      How do they prepare the food? Is it hygienic? Any audits done to check if the quality is met? It's obvious there aren't any food inspectors in this country either. I went with my mom to the kfc at meenakshi mall, bannerghatta rd, bangalore and ordered two "5-in-1 rice meal box" on 5th may 2016.
                                      In less than an hour, we both experienced bad stomach ache and had vomiting and diarrhea throughout the night till the next day and had to go visit the doctor who diagnosed it as food poisoning. This happened to the both o[censored]s, and could happen to others too. Definitely not recommending to others!! Stop with the branding and promotions and maybe focus on serving hygienic and edible food first.
                                      KFC India customer support has been notified about the posted complaint.
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