KFC India Complaints & Reviews

Dear Sir/Madam
I am very sorry to inform you regarding absurd and very rude behavior of staff present at KFC counter at terminal 1 at Delhi Airport. At 3 pm. on dated 15th june 2016 on the request of my kids I went at KFC counter. Two billing counters were functioning. In the middle counter there was a healthy and bright face young girl I could not remember her name. I keep my nine years old son in queue. When he reached at counter the fellow passenger standing behind him ignore him probably because he was more busy in his mobile call . As his height was small even the billing girl couldn’t see him. As I was standing there I request that my son was in queue already. The girl behave in a very absurd and rude manner despite my humble request. In the mean time my fellow passenger allowed me to place my order first despite that the way of talking of the girl present at counter remain very rude, mannerless and arrogant . I again told her that my son was present in queue and I am not telling a lie so why are you so rude despite that her way of talking remained the same and she started closing my order. Because of my son wish I stopped myself, place my order, payment her and come back but this hearted me emotionally very much and I had decided that I will never go in future to any of your KFC counter. If the KFC people are like this, then that meal is could not simply be a meal, it is just like poison for me.

Thanks & Regards
Dr. Anoop Kumar Singh
Mob-[protected]

Hi my name is sudeep[protected] my no. To trace my order history), i have been delivered wrong order yet again for the third time. My order no, 9785 order date 19th june and order was delivered from arch mall, bangalore. I had clearly asked for all choice pieces (Legs & thighs) still i was send wings and other pieces (4 nos) along with my order. This is happening 3rd time from your kfc delivery call centre. Either you employee deaf & dumb people or people with zero customer focus and orientation. The answer "sorry it wont happen again" is just pathetic. Why have you kept such options and charges if it cannot be delivered. Due to my previous experience i had stopped ordering through kfc delivery and was either dining or getting take away. But this is no resolution. Why such repeated lapses from such a reputed company am offended with approach & highly dissatisfied with the service. Felt like being cheated.

I happend to hav dinner at kfc outlet at piplod area of surat district and had ordered best of 3 kfc specials of rs 499. My bill totaled upto rs 604 which included 74.85 vat... Now i have had food from ur outlets for a long time and this was the first time i was charged vat separately... Negating my impression that the amount shown was always inclusive of vat... I learnt from the store incharge that it had been seperated from april 1st... But no significant change was seen on the price... So it means we were charged vat on price which was already vat inclusive... Also vat means tax for something made in the eatery... I dnt thnk u make pepsi or colas... Are we supposed to pay vat for them as well... Please get back to me wih the result...
With due respect...

I am one of your regular cutomer wh visits thrice a week and one of the most worst thing which happened to me twice is your hot and crisp bucket of 8 pcs. Today it was too oily that we got 6 pcs replaced but again when we got the pcs they were too oily i repeat too oily though explaining this prblm to the manager there he was not compromising with us due to which we had to threw all the 5 pcs in the binn due to which our money was wasted but money is not the main issue the main issue is about giving the wrong product to the cuatomer and not even compomising therefore i request you to take hard steps against that store located in pacific mall food court jakhan dehradun and strict actions against that manger
Thanks.
Ajuni singh
[protected]@gmail.com

I ordered for a Chicken Zinger meal and a chicken snacker from KFC (new bEL road Bengaluru) and paid through debit card
The delivery guy came with only Chicken zinger meal and went saying that he will come back in 10 minutes, but he didn't come.
Its 2 hours since then I tried calling KFC multiple times, everytime saying that they will deliver shortly, but I have received no call or info whatsoever.
If things persists like this, I am afraid I will stop ordering from KFC.
Kindly resolve this issue from your end at the earliest

KFC service was available today inside my office cafeteria. I order KFC chicken hot and crispy which looked fine but once i ate it i found it stale and it was smelling awful. I went to the vendor and told him about my concern, he said he will replace the chicken. how can a company like KFC be so irresponsible about one's health. I really feel so disgusted about it.

I have been a regular customer for the KFC, but enough is enough. For the last three times I have frequented this location, they have been unable to fill my order as requested. Yesterday, I went to it at 9:00 pm to order zinger meal and 1 piece chicken . First of all, I stood at the counter for 10 minutes trying to get someone to wait on me only to be told that once again they only have one available..

Chicken was cold, greasy, and in black colour. Was cooked in one month old grease. Hopefully do not get food poisoning.Will never go there again

People are just being cheated. Especially the units in sapphire foods india pvt ltd GK county S. no 3, 4 and 5 pin 141014 chandigarh ludhiana road punjab are just cheats and I will strongly recommend for KFC vendor auditing team to have a check on the quality of chicken. Frankly, this will be my last visit to KFC India as it's pathetic and waste of money. People here are taken for granted. Great treat once has become worst than anything.

The team member who served me was kuldeep and sudhir was the shift manager at that time.
At 9 pm there was no fresh chicken no zinger as i have to wait for 9 minutes even pepsi was also seems to be flat and yes straw was also not proper.
also your oils need to be change because fries were not in golden colour and smell came out from it.
I am also attaching my bills and some pics of food .

This needs to be fixed or I will never go to any KFC again and we love KFC.

Regards
Vickey
[protected]

Yesterday we went yo kfc in thootkudi at vellamal hypermarket the service was bad .there were no persons to serve us .We ordered for a chicken bucket they are putting a cover on top they are just giving it like that.THEN when we asked for plate they are ignoring us .IN Other countries like DUBAI there . service is 100% perfect i want you to bring kfc like dubai.

Dear sir

Today I gave one chicken popcorn rice Bowlz order on phone[protected] . there is too much smell in rice . This not with me first time .its continue three times.why KFC brand himself go down ? In my mined KFC is a world Big Brand, but this situation no body care KFC quality.They have supply from Devyani International Ltd shop No-MS0044, Upp Grd Flr DT Mega Mall Gurgaon Haryana
Invoice No [protected],
I humble request to senior Manager Please take action against the Devyani International Ltd.

Thanks Regards
Vishwa
UGF-217 Suncity Arcade, Gurgaon, Haryana, 122011, India
M-[protected]

Hello
I ordered from https://delivery.kfc.co.in/ on 23/05/2016 for a total sum of Rs. 507.68 at 15.50hrs vide Order reference: [protected].
Withing 20 minutes of placing the order, I received a call from the KFC Restaurant, Food Court, Lower Ground Floor, TDI Mall. The person informed that my address does not lie in KFC's trade area, hence my order cannot be delivered resulting in cancellation.
Since I had already paid for my order online, I was assured that I will receive my refund within 7 to 8 business days. It is 6 June today and yet I haven't received my money in my account.
This is an extremely distressing and unexpected kind of service. I have never come across such a horrible service before.

Without further due, please look into the matter and kindly refund my money as soon as possible.

Order ID: ovEBEE ; Date: June 01, 2016 at 08:14 PM. i had placed an order with KFC but it is sad that i never received my order. shameful service. i have not known any service provider to be so irresponsible about the service they provide. it is a serious matter when it comes to promising a service and not fulfilling it and what's worse is that, there was no call or sms for not providing the said service nor for apologising for not being able to render the promise.
SHAME ON YOU KFC! such a huge multinational service provider providing pathetic service.

Kfc has not some of the details on website and not even on the terms and conditions with regards to home delivery, i wanted place the order but there is no delivery option for wilson garden and it is not mentioned, i have promised my family about kfc food getting delivered trusting you guys and its dissappoinment, u guys are cheating customers by flashing false information, and i spoke to srinivas assist manager delivery center he wasn't able to explain anything or not helping me,

On 28/5/16, i visited above kfc outlet with family & ordered for certain items (Details available in enclosed bill). After taking our order & doing some work in his computer, the person at the counter demanded rs.515.00 with an impression that he is about to hand over the bill to us. I handed over my credit card for the amount. However, after debiting the amount he did not hand over the bill on his own. Since my ordered quantity was not appearing to be of rs. 515, i again demanded the bill. All the persons in the counter then started behaving suspiciously & informed that the system was not working (In reality though it was working). When i raised my voice & demanded that the basis of rs 515 should be explained even if the system is not working, some one came out from inside and accepted that it was a mistake on their part. Later, extra amount of rs.100 was refunded.

The above has done by design & is not at all a case of mistake. I suspect, this practice is being applied on quite a few unsuspecting customers.

I am daily member of KFC, most of member from pimpri as well pimple saudagar know me from face
as of saturday 28 may I visited PS branch at around 8 pm, ordered some meal, also for one more round at same time asked for fries and pepsi

what happened was disgracefull, at 11 pm when I visited, narayna the manager said store was closed and gone outside
if kfc has any camera, they can check my recording, that I said order was give hour ago, even order was at desk, he took it back
he shown body langauge and facial expression like some bhai, rudely talking on phone he said kal ana


does kfc pay managers to show their ego and do customers come for taken away meals in front of them

With reference to my order no[protected], i have ordered my order but it has been delivered to the wrong people. i have ordered around 9.00 pm on 28/5/16 but i have not received my order, ... is it the quality o[censored]r service ...no responsibility at all despite being such a big brand... what should i say shameless service... i am still waiting for my order... i am hungry ... what u can do? though i have made the online payment

I have ordered a KFC bouquet on 25th of may 2016 in KFC of 10 pieces and they have generated a bill of 451 rupees and i did not get the delivery till 8 pm on 26th of may and when i called them again they have denied that i have given any order on 25th of may..I had a word with Sushil who disconnected the call at first go then i had a word with Tariq the floor supervisor who again denied the order receipt and they did not transfer the call to Manish the Manager on the floor.

I want my order number for that day and the person who took the order and the outlet who did not care to inform that they were not being able to deliver the order on time

Today I visited one o[censored]r KFC Restaurant that is situated in Gurgaon.Address of the Restaurant: Shop No.GF 025 GF 026 GF 027 ILD Trade Center Sohna Road Sec-47, Haryana.
And I ordered for approx 1622/- rs and all my firends had that item which was ordered and now they and me are having vomiting & are ill because of eating those items.And I am going to do file a case in consumer court against ur Company for serving bad quality foods & full o[censored]nhygeinic.And i am totally unsatisfied with ur this type of serving a food.

Kfc, 202, rampa centre point, model town, jalandhar - 144003, (Punjab) fish market had been created on the counter. Orders were not taken at cash counter by "palvinder singh" whose duty was at the counter & is so ill-mannered that the close down the counter without any technical complaint and start chit-chatting with his colleges. Manger over there is so lethargic that he did not even entertained to our complaint & try to shun the burden from his shoulder. The worst pathetic could be that the complaint number that is provided at venue is not in service... The kfc customer care number[protected] of head office linked to fire brigade. Moreover, the kfc international complaint number [protected]... Linked to insurance company... This means that whatever bad can happen to you at kfc but your grievance can never be resolved... So simply "buycot kfc" there is no way to get... All this incidence has smear sludge on brand called kfc.

Pathetic door delivery service of kfc sector 12 eldeco mall. I ordered at 8:15 pm and there was no response till 9:30 pm then called up the call center who were least bothered about my order. They sent the order by 10 pm. Such a service kfc is giving that it takes 2 hours for them to deliver the order at a place which is just at a distance of 7 to 8 mins.

This is the third time i am noticing the same problem kfc you are running a brand name restaurant in our location have you ever surveyed about what your branch is delivering to your customer? Have you ever tried to give surprised visit that your branch has what many problems?
I have visited their n the third time i faced the same problem

1. Air condition was not working (In a big brand kfc)
2. Whole kfc branch was stinking
3. Toilet door was opened when i sayed to care taker then he closed that other wise they don't even bother for that.
4. Tables are not cleaned
5. The whole place was like a crap
6. Whenever i visited, every time the quantity of mingles bucket decreased.
Mall pieces of chicken.. I mean what is this, i have visited many other branch of your brand but never faced this kind problem.

I have attached some of the pictures which will show you how the place is

The location

Kfc khajpura bailey road, opposite keshav palace, patna 800014