KFC India Complaints & Reviews

On 30 October at 8:20 pm i ordered food from KFC Leela Bhawan outlet, Patiala.
I ordered from the Kiosk machine and successfully made the payment for my order which was ₹681 via my UPI ID.
The Kiosk machine showed payment failed and i called the manager who was not ready to talk first of all, then finally when i explained him the issue, he said we didn’t receive any order, you have to order again and wait for the refund on your last payment.
Overall they were just mentally harassing me and did not try to help me at all.

My transaction was cancelled due to online payment issue by kfc Patna (Gandhi maidan branch ) although rupees 397 was debited from my bank account on 21st of July..
The manager said they will refund it in few days but till date I haven't recieved my refund and they are not cooperating me..! Please take some legal actions on them as the entire team is very ill mannered specially the manager..!

I have ordered food using KFC app on 31/07/2024. The KFC online order no was K281A37709. The food was not delivered. I had made a payment of Rs 457.96 for the subject order. Please arrange for the refund of the subject order

I have ordered from KFC app and paid money using the qr provided on the app, the money got deducted from my bank account but the order was not placed

I placed an order for kfc but the delivery never came has been 24 days and still no refund have callled customer care they say they will connect me to a store team but the call never comes. Have called the kfc support number atleast 12 times out of which 5 times they said store team will contact me but they never do.

I want my refund of 383 rs now this is unacceptable i went hungry that day as a student i dont have a lot of money

Hello Team,

I want to inform you that I had placed an order from KFC App and made a payment of 167.01 and it was successful but later I didn't got any message with order number neither it was showing in order history.

Date : 17th July 2024
Time : 09:25 PM
Registered mobile number : [protected]
Amount: 167.01

Attaching payment screenshot.

Please look into it and refund my amount.

Regards,
Deepak

Dear Sir,

I ordered from KFC application my order number is K528A13692 on[protected] at 5.40pm but my order is not delivered yet. Further I got message from KFC team that order is delivered. Please look into this matter and refund my money as soon as possible.

I am attaching order details for your reference and WhatsApp communication.

Called to particular KFC outlet they are not picking out call.

I hope this message finds you well. I am writing to bring to your attention an issue I encountered while attempting to place an order through your online platform.

On 10th July 2024, I tried to place an order at KFC App, but unfortunately, the order was not successfully placed. However, the payment was deducted from my UPI account, which I verified through my bank statement. The details of the transaction are as follows:

Date of Transaction: 10th July 2024, 17:54 hrs
Amount Deducted: 798.10 rupees
UPI Transaction ID:[protected]
Despite the payment being processed, I did not receive any confirmation of the order, and no order was delivered. I kindly request a prompt resolution to this issue and a refund of the amount deducted from my account.

Please find attached a screenshot of the transaction for your reference.

I appreciate your immediate attention to this matter and look forward to your prompt response. If you require any additional information, please do not hesitate to contact me at anshumansingh.[protected]@gmail.com

Thank you for your understanding and cooperation.

They are not providing food items as ordered. They keep it for self-use or say sorry if caught red handed. Latest incident happened with me wherein they did not take the correct order, charged me more and also not gave the respected items.

I think the revision to the terms and conditions of service for the employees should be considered.

When asked for the complaints book, a notebook was provided to write the experiences. I mean is this really how they work?

I have attached their so-called complaint register with this thread.

Pathetic experience!

Order ID [protected]
What is this uncooked raw rice no flavours without the veg strip? Am ordering food in midnight 1.am.it doesn't mean you guys will forget the recipe and basic menu i have to throw all this...is the acceptable from the brand like "KFC" i have wasted my 292 rs for this shameful disgusting immediately refund my money

The franchise of kfc india, new friends colony, new delhi, they told me today that they already gave me the refund but, it is not showing in in my bank account, as they said within seven days the refund amount will be credited but today is 8th day and i still don't get my refund and they are saying that there finance department already gave the refund

Hi,

On 18th of May 2024, I have ordered food through KFC app (Please see attached order details below). The order took so long (almost 2 hours) still it is not delivered. I have visited KFC Kuniyamuthur, Coimbatore branch for enquiry and they said there is some technical and human error issue. They said they will prepare the order and give it to me at that time. Which was not fair I have ordered for a home delivery, and they are providing me a takeaway without any prior information. Finally, the conversation ended with a promise of providing the full refund for the order and as well as the ordered items will be given to me at no cost. After that there is no response from the KFC regarding the refund. Kindly look into the issue and get this resolved.

Order ID: [protected]
Email ID: [protected]@gmail.com
Mob No. [protected]

I ordered from KFC app on 15th May 2024 at 7:45pm. I can't understand the status of my order as it shows your order is on the way in track order section but when I go to the order lookup it shows order completed at 8:27pm. When I try to contact the restaurant or even the KFC toll free number none of them were connecting. I ordered cash on delivery so no money was deducted but I had done prepaid order what would have happened to the money?? What is KFC India doing??

Already logged complaint K[protected] but yet no response. They spoiled my mothers day celebration hence want compensation for this harrassment.

The KFC restaurant is located next to a residential society.For years they they have been dumping their waste and garbage in our society's backyard .which became a mountain of disease (sharing a pic)
It's a humble request just for the sake of taste don't jeopardize other's health
Please
.

Visited KFC Cooch Behar on 27th April 2024 at approximately 9-11 PM to order something as Take Away. Interestingly in this sweltering heat the AC's were off and it was like a Mosquito park, it was literally filled up with few hundreds of mosquitos buzzing everywhere and one couldn't sit still for a moment. When the personnel was asked by me why the AC's were off he pipped that they were on and a second later on realizing the truth he switched them on though at that time thetebwere at least 20 to 25 customers dining in and more coming in.
Hyguenic environment is expected in KFC definitely but that was what was/is lacking. Needs serious supervision.

I have ordered food from kfc online dated 29 April. My money got deducted but the order was not placed. I have yet not received any update for my refund. Please refund my money. The order amount was 1042.99 indian rupees.

Hi, My name is Avinash. This incident occurred on 6th April 2024 in Chinthal, Hyderabad.

I've placed my order via KFC and I paid via UPI and I went back to check on order status but it is showing as no orders were placed, I even tried to call the restaurant but all I got was a automated message saying we will connect to operator but the operator was never connected.

Please look into the issue and refund my money asap

I placed a order in the KFC app today. I paid for it using Paytm option in the payment method.
The amount (rs352) was deducted but the order was not placed
I once again placed order and had to pay in cash

I placed an order for KFC online, but due to technical issues, it was delivered to the wrong address, despite providing the correct one. The payment of 1778 was deducted from my bank account. I promptly called KFC to cancel the order since the address was incorrect. They assured me the order was canceled and that the deducted amount would be refunded within a few days. However, it's been over four days, and I still haven't received the refund. Please help me to refund the amount.
Kindly help.