KFC India Complaints & Reviews

Recently I ordered via KFC app for a pickup of popcorn chicken and large fries. I have already ordered food for pickup and I was well aware of the taste of the food I have ordered. Today, the fries was barely fried and it was like a boiled potato. The chicken popcorn was not cooked properly and it was very dry. I wasn't able to eat the food properly and I was very disappointed by the food quality.

Bad experience with KFC's food & the Staff's reluctant behaviour of Sandeep Kumar, the
Manager, .
Food given was cold & no veggies added .Over complaining about food, the food served again was not upto the mark We complained again to which manager was not cooperative & dismissed our earlier complaint as well.He was very unprofessional & was putting blame back on us. He tried to defame us in front of other customers.

After that, We only ate a long chicken burger which made my wife's stomach upset within 30 mins after consuming.
This is clear ignorance of customers'health by KFC and bad attitude by staff. Now I'm planning for legal actions.

Dear KFC Customer Service,

Trust you and your family are in good health.
I am writing to express my dissatisfaction with my recent order from KFC TC Palya. Unfortunately, my experience was less than satisfactory due to two main issues:

Less Quantity: The quantity of the items received did not match what was specified in my order and I was receiving in my previous orders. I noticed a significant shortfall, and this discrepancy was quite disappointing.

Missing Items: Additionally, I ordered Biryani where gravy was missing and moreover popcorn chicken pieces were quite less. i double-checked the receipt and cross-referenced it with what was delivered, and it is evident that certain items were omitted.

Further, once I visited TC Palya outlet and my experience was totally frustrated. As first they took around hour to prepare the order and when order was prepared they give me portion of the order. I took the half order and sat down and started eating. It took some more time to provide the full order. Moreover, there payment system wasn't working, hence they requested to wait and have the meal, however b/w they came and started insisting for the payment. I requested I'm having my meal once it's done will come and may, nevertheless they came with pos and insisted me to pay. As I was having meal it was totally uncomfortable to go and wash my hand and then to pay.
I'm sure KFC management will take some serious steps to eliminate all aforementioned issues.

Look forward to your response.

Thank you
Rahul
Mob: [protected]
Email: [protected]@gmail.com

Hi Team,

I have orderdnon 24th dec around 6:12pm at kfc slect city walk when my money got deduced and the receipt i received was timeout nad order ia not placed. I have saved thw receipt and tried to get help but no help provided store manager blocked my number and kfc helpline no is no order was placed kindly viait atore for any help.

This is relally pathetic way to deal with users

Customer Service Department
KFC Corporation

Dear Customer Service Team,

I am writing to bring to your attention an unfortunate experience I had at one of your KFC outlets recently. On 22nd December 2023 I purchased a Chicken burger from your establishment located at Food Mall Lonavala

Regrettably, upon biting into the burger, I discovered it was stale and not up to the quality I've come to expect from KFC.

The taste and texture of the burger were far from satisfactory, and this experience left me disappointed as I have always been a loyal patron of KFC. I value the consistent quality of your products, but this particular incident fell short of that standard.

I believe in the reputation and quality that KFC stands for, and I hope this isolated incident doesn't reflect the usual standards upheld by your esteemed brand. I kindly request that you look into this matter to prevent such occurrences in the future and to ensure that other customers do not face similar disappointments.

In the interest of maintaining the trust and satisfaction of your customers, I would appreciate it if you could address this issue and, if possible, provide some form of compensation or gesture of goodwill for the inconvenience caused.

I have attached a copy of the receipt from my purchase for your reference. I would be grateful to receive your response regarding the steps taken to rectify this matter.

Thank you for your attention to this issue. I look forward to your prompt response and resolution.

I tried placing order for smoky chicken 5 pcs thru kfc app on 12.12.2023 costing Rs 592/-.

The amount has been deducted but no confirmation was received for having placed the order. The transaction reflects transfer of Rs 592/- to Sapphire foods vide txn id[protected] thru Paytm.

Regards,

Velayudhan

I've ordered 2 things yesterday.
1. Wednesday peri peri 12 pcs
2. Chicken longer burger meal .

In the meal my pepsi was missing even though I've contacted the customer care there is no next step has been taken.

On 24th of November 2023 | had ordered from the Kfc app for the total sum of 8509.03. after filling my payment information, they redirected me to the payment page after after the completion of my payment of 1509.03, I came back to my Kfc app to view my order, but my order wasn't placed. I spoke to the Kfc consultant in the Kfc store regarding my issue and he told me he will help me with my refund. It's been seven days still I haven't received my refund.
Please process my refund at the soonest. hoping Kfc to do the needful. My contact number is [protected]. And my alternative contact number is [protected]. Thank you. Ruben.

I have placed a order for 5+5 bucket,
F
In checkout session I paid payment via paytm but my order was not placed for pickup.

When I went to store they told order was not placed.
They mentioned if order was not amount will be refunded.

I did not got any refund yet

Payment details.

Order ID: a7099754-d1c[protected]db-f816a8761398
Upi ref ID :[protected]

I paid ₹571.25 to Sapphire Foods India Limited using Paytm.

Date of payment 20 Nov 2023, 01:48 pm
KFC Pune-kharadi

Placed an order through KFC mobile app and made payment through Paytm but, after money got deducted order is not placed and refund also didn't received.

Paid to:
Devyani
UPI ID: [protected]@paytm

UPI payment ref Id:[protected]

I visited this place and ordered a tandoori chicken burger, As I visit this place with the same order, I was quiet surprise to see a big piece of onion in it. And also i bite few bones while eating as well. The staff also did not behave properly.
All the items i received were already cooked at-least 2-3 hrs before as i could see wrinkles on the burger as soon as i got served. The only thing which was good is the coke because it came from a machine.

Hi, I ordered chicken nuggets and burger from KFC Ardee mall Gurugram on 5th nov 2023 for amount of 403rs the money got debited from the credit card and ordered not placed from the instore machine due to time-out, the same escalated to the KFC staff they said we will get refund in 2days but I didn’t get any refund till 10th nov they shared a no. +[protected] And told to share the details I shared the same but after I didn’t get any response and even not picking my call (when I call from other no. They are responding) after two days I called to KFC store now they shared other no +[protected] and told me share the details and I shared the details on 14th nov but after that when I called him he is not picking my call and if I message also they are not responding. I didn’t expect this type of response from a reputed organisation like KFC.

Please take strict action on the concern people and Tell them to respond at least to costumers and help me to get my refund as early as possible.

We visited KFC, CMR CENTRAL, MADDILAPALEM.VIZAG today and had a very bad experience with staff.
They took order and served less quality of food and also not able to serve french fries, which were included in the order. and they replaced it with another item. Chicken quality was also very bad and they served long time stored food.
there is no complaint box noticed.
All things happen in India only and very difficult to take action against them.

On nov1, in santhom kfc branch we ordered food worth of rs.680, and paid it using our upi payment, the money was debited from my account but due to some technical issue the payment was not shown in the application when we asked for about our order they asked us to pay again and get the order, as we had no other money in hand we didnt go for it. They said the money will be refunded within two days but it been more than 2 weeks we still didnt get our money back. Now they are not even responding to our calls.

KFC Delhi airport

Undercooked, raw, rotten meat, disgusting taste.

Took 1 bite and was nearly sick, the smell of the meat was off and got this confirmed by another customer who was with me at the time. They also tried the meat and said the same.

Photos uploaded.

I ordered 10 pieces of Hot and Crispy chicken from KFC's Wednesdays' offer yesterday(08/11/2023) through KFC app. But i only received 8 pieces instead of 10. two pieces was missing from it. I tried registering complaint by contacting it's customer care but they did not solve the issue. I tried to contact the branch directly but they are not picking up the call. I would like to receive a refund for the above issue or a compensation or any other remedy deemed to be fit.

order no: 5507D[protected]
Customer name: Anupama
customer mobile no: [protected]
KFC branch: Nirwana square, chandigarh-ropar road, kharar, mohali

I ordered a bucket meal from Kfc for rupees 666.01 from the kfc app in Banglore.The delivery has not been made yet and I ordered it at 11:53.

I have ordered 2 times but the money get deducted but order has not been placed

This happened at Kfc Orion Avenue Mall counter near Banaswadi, Bangalore at around Sunday 8 pm, 5th November 2023

When I went to the counter to place my order, the staff even though they noticed me standing in front of them wont guide or tell me how to because I had a gift card and when I told about it he wouldn't listen to me.

There was a automated machine next to the counter which was used to place order and was being operated by a staff person but even he wouldn't guide me and it took almost some 10 mins to get the order placed and even after placing the order, the person at the counter wont give me the bill as an act of arrogance.

Then finally I had to lose cool and raise my voice and since order was already delayed I asked them to get it at the table but they wouldn't and I was livid completely and soon the mall staff had to intervene so I politely told them to ask the kfc staff to get the order at the table as a kind gesture since I waited for almost half an hour (30 mins) now and felt all the more harassed by the staff but still they wouldn't.

These people should understand that the Customer is King and not their slave and if he felt unhappy at the delay in service and complained about it, and even though it was self service, they should at least get the order to his table as a kind gesture out of courtesy that they made him wait so long patiently and loose his cool else it's like harassing the customer, all of which is pathetic Customer service.

I have recorded the incident on my mobile and can even provide the video of it if required

Kindly request to take action on the concerned people at the counter including the mall staff and managers who intervened and were of no good.

Regards,
Madan RS

I have been getting messages like these everyday even though I haven't order anything.
Please stop these messages its too irritating.