KFC India Complaints & Reviews

I ordered from Kelambakkam Chennai outlet. I received meat which was bit old flesh and taste was bland it was just chicken with no taste and the texture of the chicken was very rough it got shrink. There was no kfc’s signature crisps on the chicken outer surface!!
This is my second time receiving bad order from same outlet. I’m so disappointed. Last time I left it but again it happened so this time I need my refund.

Address: City Mall, Sonipat, Haryana

Hello team, I didn't received any bill for the purchase. I request you to send the copy of the bill on my email: roushan.[protected]@gmail.com

Date : 16/09/2023
Time : 15:28:05
TXN ID : [protected]
Amount : 781

I have made an order from KFC app on the 10th of September 2023 and paid 969 via Paytm app. However the order number was not created and customer care executive stated that refund would be made within 72 hours. It’s been 7 days and till date I have not received my refund.
Today on 15th I made another call to customer care but was told that i will receive a call soon for the same but no one called. Very stressed and unhappy with such lousy service provided
I am sending a screenshot of the payment made which has been debited from my account and after SEVEN days I am yet to receive my refund.

I had made an order from KFC App at Gangtok Branch, Vajra World on the 10th of September 2023. Total amount of 969 was debited from my account but the order number was not created. Upon calling customer care, they told me that the money would be refunded within 48-72 hours. Today it has been 7 days and I am yet to receive my refund. The customer care only puts up my complaint and states that I will receive a call soon but they didn’t call back as well. I had paid through Paytm app and have also attached a copy of the payment made in favour of KFC. Requesting for swift action as KFC executives have failed to give any relief.

I ordered KFC from swiggy under order number[protected] which was for wednesday bucket and medium popcorn chicken.

Both, the Wednesday bucket chicken and the popcorn chicken was overcooked, refried and delivered cold to me. Plus, the size of the Wednesday bucket pcs was abnormally small. The crust was tasteless and burnt.

I raised the issue on the feedback website but did not get any resolution or contact.
When I called the [protected] customer care number and was given asssurance of a callback which I never got. Calling the same number again, I was given 3 more contacts to reach out to but none of them are answering the call.

I am receiving such message from KFC frequently:

Voila!! Your KFC express pick up order is ready in 0.321 minutes. Show receipt at the 'Pick-up counter'. Happy Crunching!!

Yay! Your KFC order number [protected] is confirmed. Hot & Crispy food will be ready for express pick up in 7 minutes.

Yay! Your KFC order number [protected] is confirmed. Hot & Crispy food will be ready for express pick up in 7 minutes.

I didn't order and never ordered from this number, but KFC keeps me sending these messages

I tried to order some food from KFC Kannur from the store itself on 4th September 2023 and the machine showed the total amount payable and I made the payment with gpay and the payment was successful. But the order was not placed. When I asked the staffs of the store they told me that sometimes it happens and the amount will be refunded to the source within 7 days. But I haven't received any refund till now. I want my money back.

Mene order Kiya Tha vo order hogaya but ab vo receive hua nahi..mene online pay kiya tha muje refund chahiye

I went to kfc near Salem new bus . I ordered some snacks and a water bottle. The water bottle price was too hight it's 50rs MRP for 1litre... Government said that all shop and etc should Salem a 1litre water maximum price at 20rs...these are the digital India 😂😡and pls lots of people struggling for a water and foods pls provide some low price and good food at low price...take immediate action on aquavess ...kfc Salem near new bus stand

I couldn't make order online for KFC even though payment is done through upi. There is no way to connect with customer care as it only hold. I can provide upi reference number. Kindly check

Sir,
Location: KFC JTM mall, Jaipur (Rajasthan)
Kindly consider this as a complaint against this outlet.
I visited the location on 02.09.2023 at 7 pm. The servers were not working and hence I was asked to order through the app. I downloaded the app, placed the order, made payment, but after payment it did not lead to the order page and there was no history or order detail showing. My payment got deducted. Further I thought that it will get refunded if there is some issue and hence placed another order and likewise the same issue happened.
Hence, I made the same order twice and payment got deducted twice but no order was generated. I have been continuously trying to reach the customer care number since but nobody is responding to it.
Mode of payment: Paytm

Payment Order 1
Pay Id 1 : b3b760a3-9d1f-4308-90ac-48efc9e98a10
Amount: Rs 681

Pay Id 2 : 42aedc60-3c86-4c7b-b974-f9ecdc0b8b7f
Amount: Rs 681

Please look into the matter
Regards

I placed the order from KFC App through UPI payment but the order is not shown and they did not receive it I need the refund did not get the refund.

I ordered 5 items on the KFC app of which the payment was generated and was amount was debited on Paytm UPI app but the order was not received and no intimation was given of the order either by the restaurant or by KFC India. I called there and then on their customer care number they said, “the payment was done, but they regret that order was not received, The concerned restaurant will revert back to via call within 10-15 minutes” but no call was received. Then next day I called again on their customer care number but they said, “no such order was placed”. I have the all the payment details. I request a quick action to this issue and a refund of this order as soon as possible.

My order [protected] got lost. Which was prepaid and confirmed order. Lost before delivery. It was not delivered, cancelled or refunded.

Order date: 12th August, 2023 at 12:13 pm. It was Saturday and last trimester paper of my daughter. She wanted to eat Kfc burger and on her demand I ordered food from KFC app. Order was Prepaid, got confirmed but not got delivered. The order has not got cancelled and refunded too. No replies even complaining multiple times over kfc site. My daughter got too nervous and it was really disappointed to my family.

Please help me to get the justice.

Hi,
My name is Syed Irfan resident of Bangalore and a regular customer of KFC, i visited KFC outlet at Bangalore on Mosque Road, Frazer Town, Bangalore on 19th of August 2023 with my family for dinner 10 pm and ordered 5 regular Zinger Meals with extra Cheese (Bill Attached ), My issue with the burger is that the portion of the chicken inside the burger was very very small infact it was 1/4 of what we usually get regularly (Pic attached ) the chicken piece was like a tiny patty no where near to the chicken piece we usually get, this is very surprising - is this the company decision to reduce the portion or is it some thing the outlet is doing ???????, this reduction of portion is very upsetting and i feel cheated .

I visited your Mumbai store, which is located at the Level 3, Terminal 2 International airport Mumbai.
My Order id is : MK[protected]
POS No is : MK0111
Inventory No : [protected]
Token Number : 3821
Bill Amount : 790
Date :[protected]
Transaction time : 15:19

Your staff has deducted 7900 rs instead of 790 rs on my credit card. Kindly help me sort this issue out and how can i get my refund at the earliest.

I placed an order on kfc application from my registered number [[protected]] at kfc store RBD Neelima grand Goa I paid via upi mode here payment debited but order not placed.
Attaching screenshot for your reference.Please look into it and make the refund as soon as possible.
Payment debited from account but order was not placed.
Please help me to resolve the issue and help me to get refund
My contact number is [[protected]]

I ordered from KFC mobile app on 31st July 2023 for online delivery but it was placed as pick up from the stores due to technical glitch and upon call KFC store Jasola, Delhi replied that we short of delivery boy so we can't deliver. I asked for the cancellation. He assured me to cancel and to send me the details on whatsapp at night but upon numerous call he didn't responded. on the second he replied that he cancelled the order but didn't give any reference number or anything. I called customer care they filed complain but they also didn't give any complain no and assured that I will get refund within 7 days. After 8 days, upon many calls customer care made conference to the KFC store Jasola, Delhi to resolve the again the ARM and Manager assured of refund within 2-3 days but still no result. Now, they are not responding via whatsapp. I am in foreign now and can't call them directly. on 13 Aug 23 the Store manger told me that due to festival in india and holiday we cannot process the refund. Now, its 17 Aug 2023, more than 16 days, the issue has not been resolved yet. Is this world class service. I have all calls recorded and screenshot of chats . It can be produced if required.

I order from KFC app of order ID #K182W99822 and amount was ₹276.8/-.
I couldn't able to contact delivery associate after waiting for 1 hour. Then, I contacted customer care service and they gave me delivery associate number, [protected]. He did not respond to my call and blocked my number. I did not get my order delivered but finally in the order Tracking it showed that order is delivered. I did not get my food order but it showed that it delivered. I did wait for food for almost 2 hours. I did all i have to do. Now, I'm filing Complaint to receive refund for my order and compensation for leaving me with hunger.

I am writing to complain about a payment issue I faced at your KFC outlet. I ordered a meal and paid rupees 454 via UPI payment. The transaction was successful and I have the confirmation receipt, but the staff at the outlet claimed that they did not receive the payment and asked me to pay again to collect my order. I had no choice but to pay again, effectively paying twice for the same order. This is unacceptable and unfair.

I request you to look into this matter urgently and refund me the extra amount I paid. I have attached the transaction IDs and the order details for your reference.

Please acknowledge this complaint and resolve it as soon as possible.

Thank you for your cooperation.