KFC India Complaints & Reviews

On 10 February 2023 i have purchased some food from your company against cash memo number 2219090 that day i pay some in cash and some from my UPI and the first attempt was failed and i try to pay it again then success but the company say they don't receive any cash and so i have to repay it and i pay double for my food.

I already submit complain about my problem but no actions were taken so.

I want your company to help me resolve my problem as soon as possible so that i can get refund for my money .

On 10 February 2023 i have purchased some food from your company against cash memo number 2219090 that day i pay some in cash and some from my UPI and the first attempt was failed and i try to pay it again then success but the company say they don't receive any cash and so i have to repay it and i pay double for my food. I already submit complain about my problem but no actions were taken so, I want your company to help me resolve my problem as soon as possible so that i can get my money back.

I placed an order on kfc application from my registered number [protected] at kfc store at Nagpur, Maharashtra .
I paid via upi mode here payment debited but order not placed.
Attaching screenshot for your reference.
Please look into it and make the refund as soon as possible.
Payment debited from account but order was not placed.
Please help me to resolve the issue and help me to get refund
My contact number is [protected]

I placed an order on kfc application from my registered number [protected] at kfc store at Nagpur, Maharashtra.
I paid via upi mode here payment debited but order not placed.
Attaching screenshot for your reference.
Please look into it and make the refund as soon as possible.
Payment debited from account but order was not placed.
Please help me to resolve the issue and help me to get refund
My contact number is [protected]

I have ordered from KFC app on 1/3/23 and paid through Google pay UPI.
The payment is completed the next day due to bank server issue but the order is not placed.
My money is debited from my account while the order is not placed.
I want my money refunded.
Thank you
I am attaching screenshot of my payment alongwith.
Look into it and send the money asap.

I have placed an order via KFC app on 1st march 2023 at jorhat KFC .
I paid the amount by UPI GPAY.
The money is debited but the order is not placed.
I am facing inconvenience so kindly refund the money asap.
Thank you

I have placed an order om 1st march 2023 from the KFC app at Jorhat KFC and made the payment of 520 rs via GPAY UPI.
Thr amount is debited from the account and the order is not placed.
I want a refund of the money asap.
Kindly help as soon as possible.
I have attached the screenshot of the payment for reference.

I placed an order on kfc application from my registered number [protected]
I paid via upi mode here payment debited but order not placed.
Attaching screenshot for your reference.
Please look into it and make the refund as soon as possible.
Payment debited from account but order was not placed.
Please help me to resolve the issue and help me to get refund
My contact number is [protected]

I Paid money for kfc online but order is not accepted

I had bought a veg zinger meal and tried paid with Gpay UPI in the KFC outlet avaialble in Bangalore airport terminal 1. But the amount got deducted and it showed failed in bill counter. And later I had paid using my credit card as well. Later I had got the status of my payment through Gpay as successful. I need the refund for the amount paid by either of the method. I had attached both the screens shot of the transactions. Would like to get the issue resolved at the earliest.

Sir/Madam
I have placed an order on February 19th, 01.34 PM at nearby KFC branch (Rs.575.99). After accepting my order your concern said that your location is not under deliverable area which should have been informed before taking my order. So I have raised for refund through customer care service from which I dint receive my refund yet. Kindly clear the issues to refund my amount at the earliest.
Thanking you

On 16 February 2023 I visited kfc Coimbatore sitra outlet. I ordered some items and payment made through gpay. But after paying the bill they told that bill has expired so I want to repay the cash. So again I paid the cash. But that expired bill payment still not refunded in my account. I visited the kfc again they collected all the transaction details and proof of payment and told that cash will be refunded by 2 days they had approved my refund request. But till now (27 February 2023) my cash had not received. They already cheated me once through Zomato order. I ordered 2 items but I received only 1 item. I leaved that thing. But they trying to cheat me again. I want my 1118₹ back. Sir please take appropriate action against this fraud

I have ordered a Wednesday chicken bucket worth 771 Rs through KFC app and called the customer support also mailed them … visited the manager at nearby KFC all these told different time some says 3-4 days others 6-7 days 7-14 days … kfc is just fooling its customers …

I placed a delivery order through KFC app and paid through paytm wallet, reference number: 8cdd4f29-be0d-47a5-978d-45509b6eed1c
The payment was successful but the app just restarted and the order was not placed, and I could not track any details as I had placed an order as a guest since there was a glitch with signing in...

I placed an order on 03 Feb 2023 from Mathura, chomuhan through KFC. As I placed the order in a wrong branch I called the customer service to cancel my order and they said my refund would be initiated within 7-10 business days... I haven't received my refund yet.
I paid online through credit card.

On 29th Jan. I've ordered from KFC application, paid with Paytm. Money got deducted but kfc didn't generated any order.
It was of 770rs. It's been more than 20 days and I'm still suffering to get refund back. Called call centre and kfc restaurant guy, no response.
Order ID :- 6ad10237-b0e7-4d11-be56-330ea88a7ee4
UPI refrence Number :[protected]
Worst experience I've ever got from any food chain.

Dear sir
I have ordered through KFC app to the KFC Indirapuram, ghaziabad at 9.21 pm. The money has been deducted from my account but the order has not been placed. Please take action to get my refund of rs 236 as KFC customer care is not picking the phone.

Regards

1) Served rotten food (chicken wings which were server, bone was black, and smells bit rotten.
2) Misleading Customer, by serving what was not asked for, and charging them. Ordered zing burger box, which includes 1 zing burger 2 wings, 1coke and fries, except this they added 2 dips in bill which i din not order and they charged 95 rupees for this.
3) Did not guide customer correctly, what includes in order and and how much it costs.

I have ordered on 15th Feb 2023 around 8:30 PM in KFC Perumbakkam branch, Chennai. I didnt receive order but got a message saying the order was delivered. I called customer care thrice yesterday and said would receive order in 15mins and 20mins however didn’t receive. Tried to contact branch and store number, left unanswered several times and later it was switched off. There is neither refund nor order received. We could see several other people facing the same issue with this branch. Someone pls take an immediate action on this matter.

Order number : 5486

I ordered food for Rs. 961/- with KFC Cochin Aluva- Pulinchoode, Kochi, Kerala 682016 on 12th Feb 2023 through KFC Mobile App having the order ID: K269W65435. The order was placed at 6: 54pm and scheduled for delivery at 7:39 PM.

At 7: 40PM, the app showed my order as completed without actually delivering the food. I called up KFC customer care where i was told that a complaint has been raised and that i will get a call back from the outlet in 5- 10 mins.
Upon receiving no call from the outlet i called up customer care wherein complaint number K[protected] was raised. I was asked to contact the outlet directly to resolve the issue.

Upon contacting the outlet, i was told that the delivery boy from shadow fax (who is the partner for delivery) had misplaced the order and they will proceed to raise a refund request.

This request for a refund was not placed by the KFC Aluva outlet for 2 whole days citing power issues. It's only after multiple follow-ups through WhatsApp and calls they sent me a photo of a draft email raising a return request. I am yet to receive any official confirmation for my refund request, neither has the money been refunded to my bank account.

Please Refund and resolve

Best Regards,
Azeera Azeez