KFC India Complaints & Reviews

I have given an order using kfc app at 6.10 p.M on 10th december, 2022. And the order was supposed to be delivered at 6.6. P.M. Even at 9.45, i still have not received my order. I have tried calling the customer care and they were not helpful at all but was rude. The first call to the customer care was not helpful and two hours after calling the customer care for order not being delivered, i made the next call at 9.39 p.M and the staff was asking the same question as was asked during the first call. I have asked the customer care that i have given the same details before but that was not helpful so how are you going to resolve my issue. When i asked that question the customer care has cut the call. Needless to say my following calls were not directed to the staff at all. Now at 9.50 p.M. I still have not received my order that is almost 4 hours of ordering.

I've been having KFC for long period of time, and today was my worst Experience in life.such a disaster. If you see the pictures, the chickens quantity has been totally compromised. At first I thought its okay, but when having the chicken it went bad. The kuniyamuthur- coimbatore kfc quality is too bad and we could see blood clots in all chicken pieces and it was a disaster and disgusting. We also got only 2 hot and crispy instead of 4. The remaining two we recieved chicken in the size of wings. The chicken was too dry, hard and tasteless as well. I don't know what the quality team is doing in this outlet. We went and complained but the manager told that its the quality is like this usually. I haven't tasted kfc this bad in my life. We left the outlet in the middle.Hatsoff to the outlet and KFC team who will be doing nothing and consumers will be affected by this.we have a bit of allergies due to this food and we believe that by having this we will be having health issues as well.

I want a duplicate bill dated on 03 12 2022

MEMO DB K57
KFC FORUM MALL FALCON, banglore
1254
Approx time between 2 to 4
Payment mode sbi credit card
Name :prakashan

I ordered 4 piece chicken from KFC, they served me rotten food

This is Rajeev From Bangalore. I am reaching out to you regarding a serious issue that is happening from KFC.

Issue: Firstly, I am a Veg and i dont eat Non-Veg. Visiting KFC is far away from my thoughts. However, many stores are using my personal mobile Number to place orders and deliver orders there.

This is a FRAUD Case from KFC store. I keep on getting your the delivery notifications on daily basis which is about 20-25 messages daily which is irritating me to core.

THIS IS A SERIOUS OFFENCE and i need this to be rectified immediately without further delay.

I tried to reach out to them several times, but their call center number is pethetic and never gets connected to agents to takl to somebody.

KFC claims to accept and advertisie partnership with Sodexo but in reality the outlets don't accept the Sodexo cards eg in Ambiance mall outlet near cyber city gurgaon, outlet in huda City centre metro station, in sector 14 gurgaon and in city centre Mall mg road. The representatives behave very rudely and unprofessionally about Sodexo card payment and shun the customers as if the food is being given for free through Sodexo....

I ordered on 9th September later a call from KFC store that your order have some technical issue and we are canceling this place another order and cancel order will be refunded to your bank account. As it mention at the app refund takes 7-10 days I raise this issue by calling KFC on 21 September they again assure me it will be refunded soon but refund not done. Later I raise this issue on twitter again on 5th October, again after many follow refund not done. 2 days back re-tweet my month back tweet this time KFC not willing to address this concerns, its 664.1 rs refund but KFC sucks more then this time of mine, would like if any proper channels to penalize such incidents.

https://twitter.com/kapil_sah/status/[protected]?s=46&t=hw9pSRsmroXZtmS0wzIB1Q

Food was brought by Mr. Ashish for delivery at 1120pm (2320 hrs), copy of the order enclosed for ready reference; Track Order at 2230 hrs showed delivery effected.

Video self-explanatory.

Store Manager, Mr. Sunil, said technical glitch and non-availability of delivery personnel. Had to call delivery boy, Mr. Ashish, from Nirman vihar, Delhi-110092, branch.

Store incharge without resolving the issue, asked for delivery to be brought back.

No delivery of food; Payment effected through KFC App while placing the order.

Need resolution.

I did a order through kfc app on oct 18 2022 and payed with paytm wallet method for the payment and 663 Rupees amount was debited from my account but order is not placed. I tried several times to connect with customer care service but no one was attenting my call
I need refund ASAP.
My contact number is [protected]

Received veg biryani instead of non veg biryani (Swiggy order[protected]

I have ordered a Chicken Zinger from Mogappair (Chennai) branch on 15th Nov'22 for lunch. Soon after I got the order, I felt it was overly thin and small. When I disassembled the burger and checked, it was very clear that they have kept Chicken Crisper's center instead of Zinger's chicken piece. I immediately called the outlet and placed my complaint, when I was shocking told that during Tuesdays and Thursdays the cut piece will be small and remaining days it will be normal. Which should not be the fact in such a big organisation's outlet after all the QC checks you have.

Since it was not convincing I spoke to another senior women employee who admitted that they had gone for lunch and there was a new intern who packed the burger wrongly. They said they will not repeat this issue again (a vague excuse).

So what about the loss which I have incurred now? I asked for replacement an they denied doing that, which is totally unfair. This need to taken seriously as it is equal to stealing people's money and cheating them. why should I suffer for their carelessness and laziness to cook Zinger center chicken piece as they ran out.

KFC Annanagar and Koyembedu outlet is much more better and Mogappair branch is worst in service and being genuine.

I need a solution for this issue!

Date of the incident - 5 October 2022
It has been over 1 month now since my prepaid order was cancelled. I still haven't received refund in my bank acc. Order was cancelled by your outlet on Oct 5.
KFC twitter has stopped responding to my DMs.
screenshots of payment proof and SMS of order cancellation has been attached....

I placed an order on 13/11/22(sunday) i dint receive any order updates.so got to know from the support team that the my order was failed but the money was deducted. i placed order in thanjavur kfc. so i request a refund of my money. it has been a day still i haven't received a refund.

I ordered 8 piece hot and crispy chicken from KFC which located at Nalgonda and it was delivered but the chicken was cold and no taste. Very disappointed. Please consider this and do needful.

[protected]
[protected]@gmail.com
Payment mode: UPI

I placed an order through the kfc app on 4th november but my order was not placed but the money was deducted.I paid using upi. I went to the nearest kfc and discussed on this matter, they told me that my money will be refunded in the next 48 hours but that never happened i even tried to contact kfc through their customer care number but it was of no use.I request you to resolve my issue asap...

Received message from KFC that my order is confirmed with a link for invoice. I clicked the link by mistake and worried If my phone is hacked. I didn't order anything on KFC...

I did a order through kfc app on 5th nov 2022 and selected debit/credit card method for the payment and payed through credit card 730 Rupees amount is debited from my account but order is not placed.
I need refund for the same ASAP....

Order no is 303W91381..which I ordered and cancelled on 24/10/22. They confirmed cancellation my not refunded.Amount was rs521 paid by G pay. I also visited their store

So i had ordered a takeaway at a KFC outlet in Avadi, New Military road. This was while i was coming back from a short trip. It was overall negative experience at the Avadi branch. I had ordered 2 Box meals of which they only gave me one. Plus they had taken nearly 20 minutes to complete my order. I called KFC customer care to tell them about the whole ordeal for which they told that KFC Avadi branch manager would call me in about 10 minutes to discuss about the issue. It's been 2 hours and i still have got no calls or response. I'm planning to go to the branch directly to confront them for the nearly 300 rupees worth of items that I have not received. What do I do in this situation.?

It is regarding the Dharamshala branch of KFC, I don't know whether they have only two riders or more. But whenever I order a delivery, I always recieve my package after an hour. And today was the limit when even after one hour my package was not dispatched from the store. I had a call with the manager also and he was giving blant excuses. I request you to kindly improve the delivery pattern of the brand....