KFC India Complaints & Reviews

I order 5 piece peri peri leg, it also included a non veg zinger that was free, it cost me a total of Rs 583, I chose UPI as a mode of payment, it asked me to enter my UPI id, as soon as I entered, a payment request by KFC was made on Google pay, I completed the payment but the order was never made, I check the app, the website, but there was no order made .

I tried contacting them, I made a call on the given number, a pre recorded voice said press 1 to check order details, I pressed 1, then it asked me to enter the phone number through which the order was made, I entered the phone number, it said that no orders are there on the given phone number, I tried contacting them again, it further said press 2 for any compliants, I pressed 2, the voice asked me to wait until they connect me to the costumer care executive, I waited for a few minutes (3-4 mins.) But the call was never connected, I tried the same process again, this time I waited for over 10 mins. but again did not get any response . I tried the same process a couple of more times, but the call was never connected . After this, I sent them a feedback, but I haven't received any reply from them yet, it's already been a couple of hours

I demand full refund of my money, Horrible service from such a famous company!

Stop playing with people's money!, 500 Rs. May not be anything for some people but for students like me, we cannot ignore being scammed for 500 Rs.

I am attaching a receipt of the payment made

On[protected] in Kankarbagh Patna Bihar I ordered Ultimate Saving Bucket for dine-in and get all the chicken pieces in 3rd class quality the pieces was not properly cleaned and was full of blood and were smelling very bad, this is happened for the second time. This is very pathetic service I am getting consecutively. Very disappointed from KFC, they not serve fresh and well cleaned chickens pieces. How can someone eat a piece full of blood. Refund my whole amount or deliver me the same. For more detail refer to invoice number and photos attached with this complaint. Invoice no. [protected].

Hello team,
I have eaten at various KFC outlets, they always provide the printed bill when I decline to provide my mobile number. At Selaiyur(600073) KFC, I ordered a Zinger box, I was asked for my mobile number and I declined to offer my mobile number because I dont have one currently and I dont want to give other people's number. The employee responded to me that I wont be getting a printed bill and an E-bill. They did have paper and printing machine, which they printed a token for me to collect the order(attached, I have blurred name of employee so they wont get scapegoated, get back to me if you want the full image to proceed with the complaint), so they do have the option but they wont give me a bill just because I didn't give them my number.
This seems like a dubious attempt to collect my personal data and not giving me a proper bill, thus forcing me to provide my mobile number.
I used to see boards saying free food if no bill, but I thought a bill was a basic courtesy. Please refund my amount of 1 classic Zinger meal, I dont want to be part of your data collection schemes anymore. I cant even imagine how people without phones or without smartphones, can use your restaurant.

Hi, I visited a store yesterday at Jaipur WTP, the cashier was so rude, no mask, mo hygein standard followed by any of the employees, I want to order hot and crispy but cashier told not available, so I asked to drop but he didn't and later dropped at the fryer for delivery or other customers, standing with one leg up that was so rude to me, the I oder 5 leg piece bucket But i got stirpe with two dips not pepsi as it was part of the meal, and when I ate the chicken it was so pathetic black from inside, and when I asked for the manager he was also non interactive, and my payment also failed and didn't get the money yet, As i worked for yum international so I know the standard of the yum but these people are not following any single thing which related to food hygienic standard,

I placed an order with KFC website and the order was confirmed with order number K596W13434. I never received my order. I also called customer support several times but they cut my call after listening to the issue. Please refund the amount back to the original mode of payment. The details of order confirmation and payment are attached for reference.

I went to celebrate my daughter’s board pass party along with my family, sorry to say but my full family experience was pathetic, the guy named Rishi took my order at 8:58 and we were waiting for the food till 9:35, after that I received 25% food and all uncompleted and cold, when I raised the issue, Aman was the duty manager there and he said we have short of staff that’s why we take time and food not cooked properly, he said before 2 days I was appointed at this branch and all staff members are fresher.. this is our fault to come in that branch, and this type of answer they asked me is not acceptable at any Big Brand spl like KFC or Mc Donald type of chain… my order was 1308/- ([protected];Date & Time05/17/23 8:48:31 ) this is my invoice no pls check my order also but my family was very unhappy spl my daughter.. food was not good, service was pathetic no responsible answer given from Duty Manager. I[censored] ask me will share u the pic also.. I m regular customer for All international food chain but this type of experience I had for the first time in my life . My request is you don’t take harsh step on them but pls take serious action on it. Because people know the KFC only… i[censored] want to call me pls call my no [protected] will share u the bill and photos also..
Thank you

Hello sir,
I am Yash. At 16th April, i went to “The Capital Mall”.
There I saw KFC shop. So, i went there and order large bucket biriyani and chicken lagpice of Rs.400 + 40 GST = 440₹, then i wait quea then i ordered my order and makes payment with phone of Rs.440₹ but unfortunately my internet was slow because of that i got time out. But my money Debited from my account. So, i told to the KFC's employe that payment is done
Do he replied “don't worry, your money will refund within 24 hours”
But yet the money is not refunded

I paid for a KFC order through Paytm Wallet on KFC app but after making the payment it showed on app "Something went wrong please try again". I need my refund.

Dated:[protected] at 7.00pm I ordered meal through KFC website, After one and half hour order was not delivered to me, I called service centre and delivery rider they told me that your order cannot be delivered to you, and further told that Branch has informed you about the status, but they never called me I was calling again and again for my delivery but was no response after two hours Branch (Gajuwaka - AVK college buildings) called me for the first time to tell we cannot deliver your order. My 5 years old kid is waiting for food at my home, if there was any problem in delivery they have called me earlier. I was very disappointed with kfc delivery service. However after this incident I Lost faith in kfc service. Moreover, I want you to make Inquiry in this and update me with your actions taken in this regard. Furthermore, I talked with the following call centre representatives of KFC: Kowshik, Manikanta and 1 other.

Dated:[protected] at 7.00pm (order no : K184K01558) I ordered meal through KFC website, After one and half hour order was not delivered to me, I called service centre and delivery rider they told me that your order cannot be delivered to you, and further told that Branch has informed you about the status, but they never called me I was calling again and again for my delivery but was no response after two hours Branch (Gajuwaka - AVK college building) called me for the first time to tell we cannot deliver your order. My 5 years old kid is waiting for food at my home, if there was any problem in delivery they have called me earlier. I was very disappointed with kfc delivery service. Till 10.00pm no information about refund status or cancellation of order to email. However after this incident I Lost faith in kfc service. Moreover, I want you to make Inquiry in this and update me with your actions taken in this regard. Furthermore, I talked with the following call centre representatives of KFC: Kowshik, Manikanta and 1 other.

Hello Team,

The food quality was pathetic, I have order the burger was horrible, fried was over cooked, patty half cook from inside.

Order number K516W26457

Vijaynagar.

I ordered from diphukfc.com, but my payment went to kfc india and i didnot get any order code or any call back, so i want my money refund, i tried to call many times but they didn’t respond

I had ordered at kfc R city mall mumbai.
Paid 2 times for 1 order through upi scan rs 1519 . The counter person told me that she did not receive amount. So I tried again. Same thing happened. Then I should her bank debit sms and statement of debit in axis bank app in my mobile. But still she refused to give my order. Then finally I paid cash. When I asked her what about 2 upi payments, she told it will be refunded. But even after 50 days ... no refund. I have emailed and whatapp them bank sms details, my bank statement, my receipt of kfc. But they are not listening. Now they want screenshot of the payment made. How can some1 get the screenshot ater 50 days of payment. It's not possible. But all details are in sms n bank statement. But they are not listening. Kindly help to get my 3038 rs back.

Order no: 6830D[protected]
I ordered at 8:42 pm. using KFC App. I I paid via gpay. Did not receive the order and it just shows that it is on the way. Until 11 pm. I didn't receive the order at al. At 2:00 am, I get a message saying it is delivered.I'm very disappointed in KFC. KFC customer care number is not working and the Store number also is not working. The delivery person number is also not reachable. This is very bad. I need a refund.

Chicken zinger was not good at all . It was cold and not fresh . Have complained at the outlet also. Not expected from kfc

The product was not at all good . It was not fresh and was cold. I have been a regular customer to your store . Not at all expected from kfc

I ordered Wednesday bucket and it's comes with 4 dips and I also ordered 2 extra dips but i received total 5 dips in place of 6 dips this is happening for the second time, 1st time I face same issue in previous month and also this month and I ordered from kfc kohefiza, bhopal through zomato platform.
This is really disgusting for any customer which face that issue frequently.

Hi, I've ordered from KFC app on 3rd may. And i, ve made the payment via upi mode. My money was debited and i did not receive my order. My registered mobile no is [protected] . Please look into the matter asap and refund my money. Attaching screenshot for ur reference

Hi. I, ve ordered from KFC om 3rd may and i, ve not received my parcel. Mayde the payment via UPI and my money was debited . My mobile no is [protected] . Please look into the matter ASAP and refund my money. And please fix your godamn app . It's annoying. Most of the time it fails to make the payment. And attaching screenshot for ur reference

I ordered kfc on 17th april through your app pickup instead of delivery so i had to issue a refund of my order which i paid through google pay. It has been WEEKS and I have still not gotten my refund even after continuous calls towards your CUSTOMER CARE as well as a representative who is very uncooperative. His number is +91 [protected] . I WANT MY REFUND ASAP.