KFC India Complaints & Reviews

I went to celebrate my daughter’s board pass party along with my family, sorry to say but my full family experience was pathetic, the guy named Rishi took my order at 8:58 and we were waiting for the food till 9:35, after that I received 25% food and all uncompleted and cold, when I raised the issue, Aman was the duty manager there and he said we have short of staff that’s why we take time and food not cooked properly, he said before 2 days I was appointed at this branch and all staff members are fresher.. this is our fault to come in that branch, and this type of answer they asked me is not acceptable at any Big Brand spl like KFC or Mc Donald type of chain… my order was 1308/- ([protected];Date & Time05/17/23 8:48:31 ) this is my invoice no pls check my order also but my family was very unhappy spl my daughter.. food was not good, service was pathetic no responsible answer given from Duty Manager. I[censored] ask me will share u the pic also.. I m regular customer for All international food chain but this type of experience I had for the first time in my life . My request is you don’t take harsh step on them but pls take serious action on it. Because people know the KFC only… i[censored] want to call me pls call my no [protected] will share u the bill and photos also..
Thank you

Hello sir,
I am Yash. At 16th April, i went to “The Capital Mall”.
There I saw KFC shop. So, i went there and order large bucket biriyani and chicken lagpice of Rs.400 + 40 GST = 440₹, then i wait quea then i ordered my order and makes payment with phone of Rs.440₹ but unfortunately my internet was slow because of that i got time out. But my money Debited from my account. So, i told to the KFC's employe that payment is done
Do he replied “don't worry, your money will refund within 24 hours”
But yet the money is not refunded

I paid for a KFC order through Paytm Wallet on KFC app but after making the payment it showed on app "Something went wrong please try again". I need my refund.

Dated:[protected] at 7.00pm I ordered meal through KFC website, After one and half hour order was not delivered to me, I called service centre and delivery rider they told me that your order cannot be delivered to you, and further told that Branch has informed you about the status, but they never called me I was calling again and again for my delivery but was no response after two hours Branch (Gajuwaka - AVK college buildings) called me for the first time to tell we cannot deliver your order. My 5 years old kid is waiting for food at my home, if there was any problem in delivery they have called me earlier. I was very disappointed with kfc delivery service. However after this incident I Lost faith in kfc service. Moreover, I want you to make Inquiry in this and update me with your actions taken in this regard. Furthermore, I talked with the following call centre representatives of KFC: Kowshik, Manikanta and 1 other.

Dated:[protected] at 7.00pm (order no : K184K01558) I ordered meal through KFC website, After one and half hour order was not delivered to me, I called service centre and delivery rider they told me that your order cannot be delivered to you, and further told that Branch has informed you about the status, but they never called me I was calling again and again for my delivery but was no response after two hours Branch (Gajuwaka - AVK college building) called me for the first time to tell we cannot deliver your order. My 5 years old kid is waiting for food at my home, if there was any problem in delivery they have called me earlier. I was very disappointed with kfc delivery service. Till 10.00pm no information about refund status or cancellation of order to email. However after this incident I Lost faith in kfc service. Moreover, I want you to make Inquiry in this and update me with your actions taken in this regard. Furthermore, I talked with the following call centre representatives of KFC: Kowshik, Manikanta and 1 other.

Hello Team,

The food quality was pathetic, I have order the burger was horrible, fried was over cooked, patty half cook from inside.

Order number K516W26457

Vijaynagar.

I ordered from diphukfc.com, but my payment went to kfc india and i didnot get any order code or any call back, so i want my money refund, i tried to call many times but they didn’t respond

I had ordered at kfc R city mall mumbai.
Paid 2 times for 1 order through upi scan rs 1519 . The counter person told me that she did not receive amount. So I tried again. Same thing happened. Then I should her bank debit sms and statement of debit in axis bank app in my mobile. But still she refused to give my order. Then finally I paid cash. When I asked her what about 2 upi payments, she told it will be refunded. But even after 50 days ... no refund. I have emailed and whatapp them bank sms details, my bank statement, my receipt of kfc. But they are not listening. Now they want screenshot of the payment made. How can some1 get the screenshot ater 50 days of payment. It's not possible. But all details are in sms n bank statement. But they are not listening. Kindly help to get my 3038 rs back.

Order no: 6830D[protected]
I ordered at 8:42 pm. using KFC App. I I paid via gpay. Did not receive the order and it just shows that it is on the way. Until 11 pm. I didn't receive the order at al. At 2:00 am, I get a message saying it is delivered.I'm very disappointed in KFC. KFC customer care number is not working and the Store number also is not working. The delivery person number is also not reachable. This is very bad. I need a refund.

Chicken zinger was not good at all . It was cold and not fresh . Have complained at the outlet also. Not expected from kfc

The product was not at all good . It was not fresh and was cold. I have been a regular customer to your store . Not at all expected from kfc

I ordered Wednesday bucket and it's comes with 4 dips and I also ordered 2 extra dips but i received total 5 dips in place of 6 dips this is happening for the second time, 1st time I face same issue in previous month and also this month and I ordered from kfc kohefiza, bhopal through zomato platform.
This is really disgusting for any customer which face that issue frequently.

Hi, I've ordered from KFC app on 3rd may. And i, ve made the payment via upi mode. My money was debited and i did not receive my order. My registered mobile no is [protected] . Please look into the matter asap and refund my money. Attaching screenshot for ur reference

Hi. I, ve ordered from KFC om 3rd may and i, ve not received my parcel. Mayde the payment via UPI and my money was debited . My mobile no is [protected] . Please look into the matter ASAP and refund my money. And please fix your godamn app . It's annoying. Most of the time it fails to make the payment. And attaching screenshot for ur reference

I ordered kfc on 17th april through your app pickup instead of delivery so i had to issue a refund of my order which i paid through google pay. It has been WEEKS and I have still not gotten my refund even after continuous calls towards your CUSTOMER CARE as well as a representative who is very uncooperative. His number is +91 [protected] . I WANT MY REFUND ASAP.

I am manish m. I am working in kfc as a team member . I quite the job for some reason .I informed ARM of the store while leaving the job and my complaint is based on salary due i spoked with ARM about salary he was like I wont give the salary if the company gives also .it won't reaches you. He spoked very rudely and indecent.
Thankyou ...

Hi i, ve ordered via KFC app on 29th of April. And i did not receive my parcel. But my money was deducted from my account. Please look into the matter ASAP and refund my money. Attaching screenshot for ur reference

Hi,
I tried to place a delivery order on 19th april through kfc website using my paytm account. The payment got debited from my bank account but no order was placed. The employee at the store when contacted said that the money would be refunded within 7 days. It has been 10 days and I am yet to recieve the refund.

Order placed on app but due to technical glitch as informed by kfc customer care they did not receive the order.kfc lake mall called n asked for paymnt details to be watsapped.i did that as well but how many times to keep following up for rs 481.no or delayed response on watsap, no initiative taken from kfc either.pathetic harassing experience

I had visited the GOPALAN SIGNATURE MALL beninganahalli Bangalore on 26th of April 2023 went to kfc ordered the chicken and the payment was successful and when the bill was raised showing "SESSION EXPIRED" also as the person working there for the solution they told to make payment and the amount which was deducted from my account will be refunded within 30 mins and still it's more than 24 hours still the refund has not been done how mean i had to make another payment for the meal which was ordered. Kindly requesting to refund the money as soon as possible.