KFC India Complaints & Reviews

I ordered food for Rs. 961/- with KFC Cochin Aluva- Pulinchoode, Kochi, Kerala 682016 on 12th Feb 2023 through KFC Mobile App having the order ID: K269W65435. The order was placed at 6: 54pm and scheduled for delivery at 7:39 PM.

At 7: 40PM, the app showed my order as completed without actually delivering the food. I called up KFC customer care where i was told that a complaint has been raised and that i will get a call back from the outlet in 5- 10 mins.
Upon receiving no call from the outlet i called up customer care wherein complaint number K[protected] was raised. I was asked to contact the outlet directly to resolve the issue.

Upon contacting the outlet, i was told that the delivery boy from shadow fax (who is the partner for delivery) had misplaced the order and they will proceed to raise a refund request.

This request for a refund was not placed by the KFC Aluva outlet for 2 whole days citing power issues. It's only after multiple follow-ups through WhatsApp and calls they sent me a photo of a draft email raising a return request. I am yet to receive any official confirmation for my refund request, neither has the money been refunded to my bank account.

Please Refund and resolve

Best Regards,
Azeera Azeez

I have ordered in kfc on 14 January one chicken bucket and one chicken popcorn it costs Rs.869. After I ordered the app shows branch is closed now then I cancelled my order call kfc customer care to refund the amount . They said you will receive your amount with in 7 to 12 working days.Still now I am not received my amount. Almost one month crossed today date is (13/02/2023)

I ordered on 29th Jan 2023 from KFC, I didn't get the order but money got deducted from my account. It's 12th Feb today and still, and I'm waiting for my refund. called more than 20 times regarding the same to their stupid customer care, got just one answer from them. WE ARE WORKING ON THE SAME, YOU WILL GET A CALL FROM OUR FINANCE TEAM AND THEY WILL PROCESS YOUR REFUND. RIDICULOUS

I have purchased 3 medium popcorn chicken for takeaway when I opened the box after reaching home all the boxes where half empty

They are not giving the bill to anyone when I asked for bill the cashier went inside to call the manager and made as to wait for 10 mins for the bill

They are not asking permission of the customer for the paper bag before billing we came to know that they have charged for the bag without asking me
And I asked for the French fries and pepsi combo but they only billed the French fries when I asked they said I have only order french fries and French fries - lava cake will not come as a combo which is not I asked for
It's one of the worst experience I had with KFC it's so disappointing

Hi KFC, On 10/02/2023 I have dine in into one of your company shop and that time i have paid using my UPI account and the payment has been confirmed and got my money deducted but no payment are received by the workers so i have to repay it please help me solve my problem and give back my money

I have made payment from kfc application the payment was deducted from my account but order was not placed

I made order through kfc app the payment was made from my phone number but order was not placed but amount was deducted from my account

I ordered online on 13th October, but the kfc restaurant was at a long distance from my ordered location, so the restaurant representative called me and told that we are cancelling the order and amount will be refunded within 7 days, but still the money is not refunded back. I am continuously putting the complaint online, but no one is responding

I didn't order anything from KFC but last 2 times i receive message from what for visiting. I didn't do that kindly update whats going on here.

Please send me bill of food ordered with ORD No. 372K023226, dated 21st January 2023. I lost the Bill.

Thanks
Kanti Nandi
Phone: [protected]

Actually on Jan 29/01/2023 i went to kfc restaurant and I payed bill through Paytm and the amount transaction is failed and i didn't get my amount back and they had given a bill that refund will be back to your account on 6 days but still now i didn't get my refund amount back total amount 784/- pls check it once.

This incident happened on 2nd Feb 2023.
I ordered one ultimate saving meal from kfc and paid 681/- rs for the same. I got the bucket and tasted the chicken, we were a group of four persons and each o[censored]s took one piece in their plate. All o[censored]s realised that we’ve been served stale food. To normalise the situation we asked the employee to get the bucket changed and give us fresh food without shouting or having any kind of debate with the employee. The employee named Ritik was not at all cooperative and was being stubborn when I asked him to change the bucket. He told he’ll get the remaining pieces changed but not those four pieces that were in each of our plates. At the same moment a drunk customer came to the counter and touched our bucket and the chicken in it. Now that bucket was completely uneatable as 3 people in the group were muslims.
Later the employee was not able to handle the situation, he was communicating rudely. That’s where I told him to keep the bucket and money being unsatisfied with the service they provide

Store address: KFC, Food mall, Near Pali-phata, Mumbai-Pune expressway

Note: I’ll provide the complete video of employee and food once the authority approaches me

Greetings, Amaan Jalgaonkar
This incident happened on 2nd Feb 2023.
I ordered one ultimate saving meal from KFC and paid 681/- rs for the same. I got the bucket and tasted the chicken, we were a group of four persons and each o[censored]s took one piece in their plate. All o[censored]s realised that we’ve been served stale food. To normalise the situation we asked the employee to get the bucket changed and give us fresh food without shouting or having any kind of debate with the employee. The employee named Ritik was not at all cooperative and was being stubborn when I asked him to change the bucket. He told he’ll get the remaining pieces changed but not those four pieces that were in each of our plates. At the same moment a drunk customer came to the counter and touched our bucket and the chicken in it. Now that bucket was completely uneatable as 3 people in the group were muslims.
Later the employee was not able to handle the situation, he was communicating rudely. That’s where I told him to keep the bucket and money being unsatisfied with the service they provide.

Store address: KFC, Food mall, Near Pali-phata, Mumbai-Pune expressway

Note: I’ve not uploaded the complete video of the employee and food. I can share it once the authority approaches me.

Worst employee and manger ..
I paid 419 rs for bucket and they given small wing peace in that …
I took take away and asked you severed product properly, they said yes, when I reach home and see really disappointed and mentally disturbed due to service…
I think all employees are making fraud things and losing genuine KFC costumers,
I really won’t suggest and close KFC Basavanagudi

At 9:30 pm all products are empty in this store and what costumer wants they don’t have and employee will tell what costumer need to eat …
Thu KFC …..

On Jan 7th, my wife tried paying through upi terminal from kfc Select Citywalk Delhi branch and it was failed. Then they promised they would refund but did not receive till now. Now they are not picking calls or messages. It's a very small amount and still they are neglecting..

Hello KFC Lover! Your Order No. 329W131880, amount Rs. 556 is in our kitchen! OTP 7582 For tracking order follow link: ordertrack.kfcindia.co.in/track?JvFJfYsX...
The order arrived after 2 hours.

Order number [protected] not received from Deccan road branch pune, can't call the location, no refund received even though I've paid for the order.

Yesterday i went to the KFC cp and my transaction got stucked but the amount was deducted from my bank. Than I got the receipt saying that my maney will be refunded. But i still didn't got any refund.

I got a whatsapp message from official KFC handle thanking me for my order with a link of invoice but i didn't place any such order. Soo someone used my number to place an order without my permission and the customer name isn't available on the invoice

Good evening
I placed an order on kfc application from my registered number [protected] at kfc store wtp jaipur.
I paid via upi mode here payment debited but order not placed.
Attaching screenshot for your reference.
Please look into it and make the refund as soon as possible.
Payment debited from account but order was not placed.
Please help me to resolve the issue and help me to get refund
My contact number is [protected]