KFC India Complaints & Reviews

I ordered 3 classic burgers which costs around 312/- rupees at DSL virtual Mall Uppal, Hyderabad. Burger and chicken quality was very bad. It was not up-to the KFC standards. I had a discussion with store manager but he mentioned this is how it will be for this type of burger. I'm a fan of KFC burgers and chicken but this time I was very disappointed with burger quality. This is the first time I'm complaining about KFC burgers. I don't have the bill with me but I have the credit card bill transaction number

Hi today i was at KFC at Anderson building in laitumkhrah shillong and imade a purchase of big 8 meal and an additional fries, while the price mentioned is 549 the have charged us 659.05 and when ask the lady in the counter said it was tax ..while on the bill its mention the price is before tax and then they added an extra sgst and cgst at 2.5 % each i would like to put i to notice that this is a very unethical way of extorting money from their coustomer with out being transparent.

i would request to please look into this .

The chicken was totally spoiled and smells very bad .

They fried the same food again and again

Dear Team,

Please provide the duplicate invoice bill of KFC.Please find the details below
1. date - 05/05/2019
2. location - Hyderabad.
3.Invoice no- K[protected]
4.Customer id - [protected]

1. Only one staff available for both veg
2. Waited for 1 hr for order that too.. 12 pcs Boneless on Wednesday.. If can't maintain why to put offer .
I am regular customer of YIM KFC in Kompally first time i came in this branch.. Not happy.. Will not visit again

I tried ordering through KFC app on 13/01/23, I paid through paytm gateway Money (847)was deducted but I didn’t receive any order Id confirmation from the website, I called the kfc customer support, asusal they said within 72 hrs money will be reflected but still money was not returned

Dear Sir,
Last night i order KFC bocket for my family from KFC RBD Powai Mumbai

My family waiting full night for kfc delivery but no response from any one

Order number #[protected]

Please fefund my payment as soon as possible

I went to kfc kanuru vijayawada Andhrapradesh on Dec 31st evening.i paid 892 rs /_ .since I have been told payment done is not showing in their server. I had to do payment again from my sister's phonepay . And I have been told I will get money in 24 hrs. They gave me a number. [protected]. But not responding .

I tried to order on the kfc app on. Jan 7th.i was near the CP restaurant in delhi. I made a 208rs payment and the order was never confirmed and the person at the customer support said the Money will be refunded, still no refund.KFC Twitter handle said that i will get a call back, that too no.
The same thing happened in 2019 but then also I lost 445 rupees. A consumer court case is waiting for KFC.

Hi sir, yesterday I went to KFC oulet in Mgb mall, in Nellore AP. Ordered 4 piece bucket chicken, which is displayed 379 in board, and sales boy charged me 429rs, and I asked why?, but he said only bucket chicken not available, it's comes automatically with usless dynamite mayo. And I asked, I don't eat mayo please remove it.. But they said it's not possible if I want to eat, take the both or leave..

KFC claims that they accept food coupons like Sodexo and sodexo claims that their card is accepted by KFC and other registered merchants. I was very hungry and was running out of money but then I thought that I have sodexo which is already topped up, so I need not to worry, hence I visited KFC in Eternity mall Nagpur, Maharashtra. They gave the statement that sodexo is not accepted, our machine is not supported. I asked them to give this in writing that they do not accept sodexo but they denied doing so. Simply fooling customers. I visited this shop a number of times and whenever I ask them if sodexo will be accepted or not, every time they say no. If they cannot follow common standards which a company like KFC claims, how are they eligible to still hold such a big franchise and run their outlets. This is happening quite frequently nowadays, many merchants refuse to accept such cards and fool consumers. However, if questioned or asked to give this in writing they start accepting cards, this happened recently with Dominos too.
Sodexo is a prepaid card granted by organisations for their employees to use as a food voucher but merchants do not accept it, so what is the use of such cards, why my organisation is paying to such companies.

This is to highlight that a cyber attack happened with me when I have register a complaint to kfc located at bandra linking road . I got a call from mention no, they have asked me to download put app name, was asking to share my screen to them, unfortunately I did that assuming that they are from kfc.
I am afraid that how the information passed to scammer when I have register complaint to kfc it means your data base is on high risk.
Kindly share RCA why this happened with me and who will be responsible if some fraud happened.
I will take this up to your ceo if I didn’t get proper response.
Please find below details for reference My name: masira ansari
Email : [protected]@gmail.com
Phone: [protected]
Fraud call no: ‭+[protected]‬
: ‭+[protected]

I have ordered food for Rs. 578/- with KFC 1228-TN Trichy HS on 21th Dec'2022 through KFC Mobile App. The order was not seen in the app but the amount was deducted from the account. When I reported the query to the customer service they just kept me waiting. According to the protocol, they should give a refund within 7 working days. It has been 3 weeks and i still get the refund.

Unique ID: 112678
Store name: 1228 TN Trichy HS
Refund amount: 578

I have ordered chicken classic zinger meal, but the soft drink we got was mixed with water. Even the service was very slow.
Worst I have observed was they are diluting there partners product. Pepsi they delivered was full mixed with water

On 23rd December around 6:00PM to 7:00PM, I was ordered 1 chicken burger + 2 fried chicken + 1 tea at KFC Internation airport terminal 3, New Delhi (Departure). The price is approx. Rs. 670. I was standing in the cue, a KFC person voluntarily approached me and a having tab with her, asked for order (separately not in the cash counter standing Infront of the KFC asking for separate orders), I ordered the items which was mentioned above. She gave me the ordered items and not provided the bill; I asked the same she said it was given to you might be misplaced and I ignored the same because I was in hurry due to my flight scheduled. I found recently in my credit card statement that the amount deducted was 10 times higher than I ordered, the actual cost is approx. Rs.670 and it was scammed Rs.6700.35. It was completely daytime fraud happened to me at Terminal 3 international airport Delhi. I was terribly shocked it is happening in well-known company also.

The transaction details attached here for your reference.

Kindly take action on the KFC Franchise and refund my amount.

Regards,
Benjamin Paul J
Mob- [protected]

On 23rd December around 6:00PM to 7:00PM, I was ordered 1 chicken burger + 2 fried chicken + 1 tea at KFC Internation airport terminal 3, New Delhi (Departure). The price is approx. Rs. 670. I was standing in the cue, a KFC person voluntarily approached me and a having tab with her, asked for order (separately not in the cash counter standing Infront of the KFC asking for separate orders), I ordered the items which was mentioned above. She gave me the ordered items and not provided the bill; I asked the same she said it was given to you might be misplaced and I ignored the same because I was in hurry due to my flight scheduled. I found recently in my credit card statement that the amount deducted was 10 times higher than I ordered, the actual cost is approx. Rs.670 and it was scammed Rs.6700.35. It was completely daytime fraud happened to me at Terminal 3 international airport Delhi.

The transaction details attached here for your reference.

Kindly take action and refund my amount

The burger batter was raw not fully fried showed the staff the same the agreed and replaced my burger but was not given a feedback form even after asking for the same

Me & my friend went to the KFC on Dec 21st, 2022 at Gopalan Signature Mall, Old Madras Road, Bangalore. Me & my friend paid simultaneously for the same order (1, 022/-). They said one amount will be reversed into account in 14 days. Still I have not received the amount.

Token No: 8981
Date: 12/21/2022
ORD No K[protected]
Inv No: [protected]
Cust: [protected]

Order is showing dispatched but I am yet to recieve the order or a refund for the undelivered paid order.

I ordered from KFC app at katpadi, vellore, Tamil Nadu.I paid my amount through phonepe and the transaction was successful but my order was not placed in app but i didn't recieve any order information from KFC app
I'm attaching screenshot for your reference.
Please look into it this matter and make the refund as soon as possible.