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KFC India Complaints & Reviews

www.kfc.co.in
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Updated: May 5, 2026
Complaints 2781
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513
Unresolved
2268
So far, so good. KFC India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope KFC India will keep up the work and continue to help more customers with their concerns even better 🤝
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KFC India reviews & complaints page 25

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U
Udit2121
from Ghaziabad, Uttar Pradesh
Aug 26, 2022
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Website: KFC application

I ordered through KFC app on 15tu August when they had a special bucket for the same.

The first order was placed after setting my home locality (Indirapuram, Ghaziabad) but the app placed order on a far away locality of Dilshad Garden. The restaurant refused to proceed with the delivery and said it is too far and you have to order again from the nearest store.

As per the refund policy the money is sent back to source account in 7-10 days. It has been 12 days now since the oder date nad still I have not received the money back.
KFC India customer support has been notified about the posted complaint.
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    T
    tatt
    from Noida, Uttar Pradesh
    Aug 26, 2022
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    Good evening
    I placed an order on kfc application from my registered number at kfc store noida sector 18 on 23 aug 2022
    I paid via credit card mode here payment debited but order not placed.
    Attaching screenshot for your reference.
    Please look into it and make the refund as soon as possible.
    Payment debited from account but order was not placed.
    Please help me to resolve the issue and help me to get refund
    My contact number is [protected]
    KFC India customer support has been notified about the posted complaint.
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      K
      Kannan Sh
      Aug 25, 2022
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      Address: KFC kuniamuthur , Coimbatore branch, India

      On 24.08.22 9.02 pm, I wish to place an order at KFC through online for home delivery and I paid the amount (Rs. 951 /- ) through Google pay.
      My amount was debited but my order is not processed / placed.
      I informed this to KFC kuniamuthur, Coimbatore branch, India where I tried to place my order

      Kindly process my request to get my money to my
      bank account.
      KFC India customer support has been notified about the posted complaint.
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        D
        Dhinesh Kumar 95
        from Tittakudi, Tamil Nadu
        Aug 25, 2022
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        The transaction of Rs 737. On 16 Jul 22. Was debited from my paytm wallet. But the order was not successfully placed. It's nearly 2 months but I haven't received the refund yet.
        KFC India customer support has been notified about the posted complaint.
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          R
          Ruchi S.
          Aug 25, 2022
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          On 24/7/22 i placed an order of about ₹1096 and as they didn't had the service to deliver at my place so i cancelled the order and asked for a refund. The customer care service however were quick to address the issue but no initiation of refund has been to come to me yet. 'Salman Bhaldar' named employee for the team gave me false hopes for the refund, still no progressive changes to seen. Kindly empathize and do the needful. I have also attached the transaction that took place after placing the order.
          KFC India customer support has been notified about the posted complaint.
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            N
            neeelaaaa
            from Bengaluru, Karnataka
            Aug 24, 2022
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            Address: KFC - Mantri mall (Bangalore)
            Website: kfc.co.in

            K208W37719 - KFC Order Number
            My order was booked around 8 PM and KFC Mantri mall (Bangalore) outlet has promised my delivery by 9:02 PM. But still 9:25 not delivered and no update also from the outlet. Attached screenshot for your ready reference also. When I tried calling the customer care nobody was picking calls and finally at my 4th attempt after waiting for more than 15 minutes in line somebody picked the call and informed me that they can't give their manager number and asked me to call via roll free number. I am really fed up with KFC today due to this worst service. Very lethargic behaviour towards customer.
            KFC India customer support has been notified about the posted complaint.
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              S
              srinivas vanga
              Aug 24, 2022
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              Address: Chrompet, Chennai

              Hi, I am srinivas v from hyderabad. I visited your chormpet store in chennai on 22nd AUG at around 9pmand ordered food. I paid an amount of approx .Rs. 350+. When i have asked for the bill, your executive at store informed that i will get my bill through SMS and i can download later. After that i returned to hyderabad, but even after two days also i have not I have not received my food bill. Kindly provide my GST bill on priority.
              KFC India customer support has been notified about the posted complaint.
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                S
                siddharths716
                from Kolkata, West Bengal
                Aug 23, 2022
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                I ordered from KFC app on 9th Aug 8.30 pm and the order automatically got assigned to my nearest KFC i.e KFC Avani Mall, Kolkata. But after a couple of minutes the manager called me up and said that he is cancelling my order as my house is too far (the app only assigned it to them). Now it has been more than two weeks but the amount that got deducted from my KFC gift card did not come back. Even after calling the manager numerous times my issue was not solved and it keeps on getting delayed. My KFC gift card expiration date is coming closer and I am not getting my refund back. And in the app it shows "cash on delivery", I dont know why. I beg you to please look into this, it has been a pathetic experience with KFC.
                KFC India customer support has been notified about the posted complaint.
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                  R
                  Rilshad A. K
                  Aug 22, 2022
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                  Address: phone: 8547584525

                  I am getting this sms almost daily and I do not order anything. Kindly rectify the issue as soon as possible

                  "Voila! Your KFC express pick up order is ready in 0.711 minutes. Show receipt at the 'Pick-up counter'. Happy Crunching!"
                  KFC India customer support has been notified about the posted complaint.
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                    S
                    Suryanjay Singh
                    Aug 22, 2022
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                    Address: KFC, East Patel Nagar, 110008 ,New Delhi

                    I placed an order on KFC website and my money got deducted but they order wasn't placed. I talked to the manager and he's saying wait for some days. It's been 10 days (order on 12 August 2022) how long should I wait?!
                    Extremely dissatisfied with the approach to the resolution of the issue.
                    KFC India customer support has been notified about the posted complaint.
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                      T
                      tenzin tara
                      from Palampur, Himachal Pradesh
                      Aug 22, 2022
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                      Address: Palampur KFC

                      I purchased kfc at Palampur and my first google pay didn’t work out but the second one was successful. And when I reached home I noticed my first payment was also done. So I paid double. I asked manager to refund my money and now she is not picking up my call neither texting back.
                      KFC India customer support has been notified about the posted complaint.
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                        J
                        Jay1992
                        Aug 22, 2022
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                        I had made an order using UPI for Rs.812/- and awaiting refund for the same as the order was not successfully but my money was debited. I am attaching the payment screenshots and transsction ID for reference below. I will personally update this complaint as resolved once my refund amount is credited back to my account lest I will keep writing reviews on the internet. Thank you in anticipation.
                        KFC India customer support has been notified about the posted complaint.
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                          U
                          Umamshaikh16
                          from Delhi, Delhi
                          Aug 22, 2022
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                          Address: Shadipur
                          Website: Kfc

                          I ordered KFC around 10:40 and the money was deducted from my account but my order was not placed... And the KFC app is showing nothing... I kindly request KFC to take action ...
                          KFC India customer support has been notified about the posted complaint.
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                            S
                            SHAKUNTLA SHIVANI
                            Aug 21, 2022
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                            Address: A- 14, 4th floor, karnavati apartment, jodhpur village, ahmedabad

                            I chandra booked a order but payment was complete and it didn't showed me order no. and not the order placed.
                            KFC India customer support has been notified about the posted complaint.
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                              A
                              Avishkar96
                              Aug 21, 2022
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                              Paid Rs.812 for KFC order. Money deducted but order not placed. I want to know how long will it take to get my money back.
                              KFC India customer support has been notified about the posted complaint.
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                                R
                                Rahul Kachhap
                                from Ranchi, Jharkhand
                                Aug 21, 2022
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                                Resolved

                                I need refund for the order which I placed on 20-AUG-2022, from KFC, as my money was deducted from my account but order was not processed. I had done payment using Upi and its reference ID is[protected]. Please process my request.
                                Aug 22, 2022
                                Complaint marked as Resolved 
                                Got my refund.
                                KFC India customer support has been notified about the posted complaint.
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                                I need a refund for the order which I placed on 2 September 2022 from KFC, as my money was deducted but order cannot processed. I request plz process my request for refund.
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                                Dear KFC India,

                                I ordered takeaway in place of delivery on nov 3 as there is no cancel option available in app i contacted restaurant and cancelled my order as I am unable to pickup. Restaurant manager told me my order got cancelled but didn't get any massage or refund ... Attached my order receipt please help.

                                Thank you
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                                  G
                                  Goku@03
                                  Aug 20, 2022
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                                  These people are the worst service available, Swiggy and Zomato are 1000% better then them. Atleast they respond and provide quick resolution.

                                  I ordered food via online payment and didn't receive any order nor any refund, worst part is their service centre. They are THE worst people all are worst behaviour, if we ask for more information they will just keep on hold for 10mins and cut the call.

                                  I don't know what kind of SCAM these people are pulling. It's been 4 days since the order. And yet not received any response from their end.

                                  Is there any responsibility at all, i Don't know. Please value a persons time. I know there will be issues, but please rectify the same in good manner.

                                  Order no: K302W42014
                                  KFC India customer support has been notified about the posted complaint.
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                                    P
                                    Punith.are
                                    from Tirupati, Andhra Pradesh
                                    Aug 20, 2022
                                    Resolved
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                                    Resolved

                                    I tried placing order through app and paid amount via UPI, my amount got deducted but order is not processed
                                    Aug 23, 2022
                                    Complaint marked as Resolved 
                                    I got the refund
                                    KFC India customer support has been notified about the posted complaint.
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                                      M
                                      MASTER VC
                                      Aug 19, 2022
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                                      Address: MSM mall, Erandawne, pune

                                      I placed an order on the app but it didn't get placed and still my money was debited from my account, I personally went to the outlet as it was a pick up order, but they said that they didn't receive any details related to my order, please issue refund asap
                                      KFC India customer support has been notified about the posted complaint.
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                                        K
                                        Khann2k
                                        from Bengaluru, Karnataka
                                        Aug 18, 2022
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                                        Address: Kengeri satellite Bengaluru
                                        Website: Consumer complaint.in

                                        Dear sir/madam
                                        I was doing part time job in KFC .i have
                                        to concentrate on study's i left the job after that I have given resagination letter but I didn't received my salary of June month now August came but they still not credited my salary. Then i informed Rgm also they given hr number but Here Area HR is not receiveing the phone calls and not responding properly. consider my complaint against kfc .
                                        KFC India customer support has been notified about the posted complaint.
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