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KFC India Complaints & Reviews

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Updated: May 5, 2026
Complaints 2781
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513
Unresolved
2268
So far, so good. KFC India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope KFC India will keep up the work and continue to help more customers with their concerns even better 🤝
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KFC India reviews & complaints page 26

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KIl1you
from Panchkula, Haryana
Aug 18, 2022
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Served a salty food no refund or replacement

I have purchase KFC chicken through Swiggy and paid 700+ for the same. Received the 8 pieces with excess salt and raised a complaint with Swiggy and they are providing only 154/- as compensation. I have visited kfc restaurant for the solution and they have denied and said that if the product delivered through swiggy then they can't provide any service or refund/replace. The entire 8 pieces was thrown at KFC 09 Panchkula in front of outlet...
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saysami55
from Mumbai, Maharashtra
Aug 18, 2022
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I placed the order around 10:30 pm at KFC at Nexus grand central mall Seawoods.

Got a tracking link and confirmation notifications on mail and SMS.

I didn't receive the order yet.

The best part is I paid for the order already and no one bother to call me or inform me or update me on KFC.

PFA of the proofs
KFC India customer support has been notified about the posted complaint.
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    shahab afroz
    Aug 18, 2022
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    I book order through kcf app but my money is cut and i do not get order then i call to custmer care there book my complain and say to return the money but still not get my money
    KFC India customer support has been notified about the posted complaint.
    Aug 18, 2022
    Updated by shahab afroz     and complain number is k[protected]

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      Sai_Giri
      Aug 17, 2022
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      Address: KFC Ashok Nagar, Chennai

      I placed an order on 18th June 2022 at KFC Ashok Nagar, Chennai, Money was debited, but the order was not placed. I was told that the money would be refunded in 10 - 15 days. But it has been 2 months now, but the amount has not got refunded.
      I contacted customer care multiple times, and they say that they would arrange a callback, but I got the call back only after calling them 5 or 6 times.
      They have provided the contact details of the store (Ashok Nagar, Chennai), but the contact person is not returning calls nor responding to any messages.

      Order Amount - Rs 363
      Amount Paid to - KFC Ashok Nagar (Sapphire Foods India Limited)
      Paid at 6:46PM 18 June 2022

      This is the 3rd time I am writing this complaint. Why is the amount not getting refunded even after 2 months?
      WORST CUSTOMER SERVICE FACED EVER!!!
      KFC India customer support has been notified about the posted complaint.
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        Sushree Smita Nanda
        Aug 17, 2022
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        Order delivery complaint

        Highly surprised by the customer support given to me for my repeated mails to feedback team.

        For your information - I ordered from KFC, Kapil towers, Nanakramguda, Hyderabad on Sunday evening -14th aug, 2022 from KFC app, but I did not receive my order at all, neither anyone informed me, even I tried calling kfc many times on given number, also I raised complaint through mail to [protected]@yum.com, but till now not addressed...
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        William rhakho
        from Kohima, Nagaland
        Aug 16, 2022
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        Money deduction

        I order KFC on August 16, 2022. While ordering KFC from App the payment got deducted from my bank account but i dont see any order details, so i contacted customer care and they said there was a technical issue. What the heck. So i ask them for refund and they say itll take 7 to 12 days. What the heck, deduction was just in a blink of an eye and refund is like gonna take forever. I got frustrated because the representative didnt even inform...
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        Diljith Dinesh
        from Noida, Uttar Pradesh
        Aug 15, 2022
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        I had ordered online through the kfc app via upi twice and money was debited, but back at the kfc app after payment, it showed there was some kind of error and order has not been placed.
        KFC India customer support has been notified about the posted complaint.
        Aug 21, 2022
        Updated by Diljith Dinesh         I have received refund for one payment, but the refund for the seco d payment of the same amount is still pending.
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          Sayancat@2009
          from Delhi, Delhi
          Aug 15, 2022
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          Address: KFC Akshardham. Delhi

          Order for KFC Akshardham on dated 30.07.22. Payment deducted 2 times but still not received refund.
          Amount 1188.02
          KFC India customer support has been notified about the posted complaint.
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            A A D
            Aug 15, 2022
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            Address: Kfc pavillion mall pune

            Kfc pavillion mall pune

            Taste is very bad also not close to local chicken fry shop and also was not given bill and coupon code was also not redeemed saying that this is not available at our outlet ...i have been regular kfc customer and their are very fine outlet but this outlet at pavillion mall pune just disbanding the kfc by offering bad taste...i just laughed out loud in seeing smoky red...this was level... please look into it
            KFC India customer support has been notified about the posted complaint.
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              Nadeem [email protected]
              Aug 15, 2022
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              Address: Lucknow

              On 17th July 2022 . I went KFC outlet at Cinepolis Mall Lucknow.My order wash Rs.1542 .I payed 2 time by India Post Payments Bank. 1 month completed but payment not retern till now.
              Please find attached document
              KFC India customer support has been notified about the posted complaint.
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                Shiny Loukrakpam
                Aug 14, 2022
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                Hi,
                I tried to order KFC from the app but the order was not placed and the amount got deducted from my account.
                My name is Shiny Loukrakpam
                UPI transaction ID:[protected]
                Bank Name: Bank of India
                Deducted amount is Rs. 861.01
                I hope that I will get my refund since the order was not successful.
                I have also attached the UPI transaction message for your reference.
                KFC India customer support has been notified about the posted complaint.
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                  Pratpal Singh Labana
                  Aug 14, 2022
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                  Resolved

                  I booked the order from kfc app for location kfc ambernath GNP galaxy on 3 aug so money deducted from account but error occurred while order processing so second time I booked the order n the order was successfully placed also money deducted twice but order was placed only once. Even i talked with the manager of kfc ambernath they said it will get refunded soon but it's been a week also but no updates on the issue.
                  Aug 18, 2022
                  Complaint marked as Resolved 
                  Refund received
                  KFC India customer support has been notified about the posted complaint.
                  Aug 18, 2022
                  Updated by Pratpal Singh Labana                   I have got the refund so this complaint can be marked as resolved
                  View replies
                  I have got the refund amount so this request can be closed
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                    indrajeet sengupta
                    Aug 13, 2022
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                    Address: KFC Prahaladnagar, Ahmedabad

                    Date= 5th August

                    Description= Ordered in-store and payment was unsuccessful. Amount got deducted. Staff told me they will process the refund within 4-5 days. It is 10 days now and they are not processing the refund. I have already sent the transaction details to the staff and all the relevant proof is there with me. I need my refund and compensation for this harassment.

                    Order Value= Rs. 818
                    KFC India customer support has been notified about the posted complaint.
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                      Ashnimje
                      Aug 13, 2022
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                      Address: Mezza 9 restaurant, hinjewadi phase 1, pune

                      On 24th july I ordered from hinjewadi phase 1 pune kfc through online. 1st they accepted the order but after that they told they don't have delivery boy therefore they cancelled my order. I paid through online but its 3 week and I haven't received my refund until now.
                      KFC India customer support has been notified about the posted complaint.
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                        Kokilaben@prajapati
                        Aug 13, 2022
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                        Received sms and invoice from KFC without ordering

                        I got 2 messages from KFC with invoice worth Rs. 804. But I have never ordered or visited to KFC in my life. I live in Gujarat and invoice shows me address of KFC in Hadpasar, Pune, Maharashtra. How can this is possible? Who used my number? 2 messages received from KFC are given below.
                        1. Yay! KFC Order no. 10##7 is confirmed. Food will be ready for Express Pick Up in 7 min. Share feedback & view e-invoice at https://tiny.one/2p82br...
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                        [email protected]
                        Aug 13, 2022
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                        I had ordered from KFC app on 13 Aug 2022 and ordered was accepted by kfc kharadi Pune Branch.
                        Soon after accepting the ordered, I received a call from Branch manager that order can not be delivered due to location constraint as they are unable to find a delivery guy hence would be initiating the refund but asked for my transaction Id as they have some glitch in system and need this to initiate the refund.
                        Even though I provided all the details still, I didn't receive any proper response, has to follow up several times. They do not have any standard procedure for acknowledgement mail .
                        When I called back, manager assured me that they have initiated the refund but due to technical glitch it will not get updated in app or may not even get the sms so only option is to wait and have blind faith them.
                        KFC India customer support has been notified about the posted complaint.
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                          Sireesha rokkam
                          Aug 13, 2022
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                          Address: Hyderabad
                          Website: KFC app

                          I placed an order on the KFC app and selected mode of payment as UPI. I entered my UPI id for payment and followed the steps my amount was deducted but the order was not confirmed on calling the customer service there is no response and finally an executive recieved the call and said we will call back but there is no justification or talk of refund.
                          KFC India customer support has been notified about the posted complaint.
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                            Aradhana Chaubey
                            Aug 13, 2022
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                            Address: KFC, Deccan mall, Pune

                            I ordered food from official website of kfc around 10:28 pm in pune yesterday but I did not get my order delivered and I tried to contact the Restuarant through calls and e-mail/ but did not get any response from their side. And also they did not provide any details of the delivery guy so that I could reach him. I waited for my order more than 2 hours. It was a mental torture for me as I was so hungry and waited too long for my order to arrive. And from morning I’m trying to contact the customer care but they are not responding as usual.
                            So I would like to get my money refund. And additional benefits as I suffered a lot because of them.
                            KFC India customer support has been notified about the posted complaint.
                            Aug 13, 2022
                            Updated by Aradhana Chaubey                             And yes my order I’d is [protected].
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                              Shabana Shakeel Rajgoli
                              Aug 13, 2022
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                              Invoice number [protected]
                              Ord no k[protected]
                              Date 10/8/22
                              Time 9:02
                              Cust [protected]
                              Token 8261
                              10 pcs hc on Wednesday
                              Not happy with the food as it was totally bland in taste from inside. Needs proper marinating
                              KFC India customer support has been notified about the posted complaint.
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                                Gyati Khanna
                                Aug 12, 2022
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                                Address: 31-32, Pocket 15, Sector 24, Rohini, Delhi

                                I placed an order on Aug 11, 9:06 PM from KFC app and the product was marked delivered in the app at around 9:45 even though it wasn’t delivered. I kept calling the restaurant helpline number present in the app but there was no response at all. I waited fir about half an hour thinking it could be a glitch in the app but no response. With no option left, I had to repeat my last order and pay double as the previous order was also already paid. At around 10:40, the delivery executive called and asked for the location on WhatsApp and delivered the order. When I asked him abouT the incorrect marking as delivered, he had nothing to say. The delivery OTP also wasn’t asked because the restaurant had already marked delivered 1 hour ago. Since I had placed repeat order I ended up with same order and paying double with food wastage
                                KFC India customer support has been notified about the posted complaint.
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