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KFC India Complaints & Reviews

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Updated: Mar 9, 2026
Complaints 2778
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513
Unresolved
2265
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KFC India reviews & complaints page 26

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S
Sai_Giri
Aug 17, 2022
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Address: KFC Ashok Nagar, Chennai

I placed an order on 18th June 2022 at KFC Ashok Nagar, Chennai, Money was debited, but the order was not placed. I was told that the money would be refunded in 10 - 15 days. But it has been 2 months now, but the amount has not got refunded.
I contacted customer care multiple times, and they say that they would arrange a callback, but I got the call back only after calling them 5 or 6 times.
They have provided the contact details of the store (Ashok Nagar, Chennai), but the contact person is not returning calls nor responding to any messages.

Order Amount - Rs 363
Amount Paid to - KFC Ashok Nagar (Sapphire Foods India Limited)
Paid at 6:46PM 18 June 2022

This is the 3rd time I am writing this complaint. Why is the amount not getting refunded even after 2 months?
WORST CUSTOMER SERVICE FACED EVER!!!
KFC India customer support has been notified about the posted complaint.
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    S
    Sushree Smita Nanda
    Aug 17, 2022
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    Order delivery complaint

    Highly surprised by the customer support given to me for my repeated mails to feedback team.

    For your information - I ordered from KFC, Kapil towers, Nanakramguda, Hyderabad on Sunday evening -14th aug, 2022 from KFC app, but I did not receive my order at all, neither anyone informed me, even I tried calling kfc many times on given number, also I raised complaint through mail to [protected]@yum.com, but till now not addressed...
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    William rhakho
    from Kohima, Nagaland
    Aug 16, 2022
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    Money deduction

    I order KFC on August 16, 2022. While ordering KFC from App the payment got deducted from my bank account but i dont see any order details, so i contacted customer care and they said there was a technical issue. What the heck. So i ask them for refund and they say itll take 7 to 12 days. What the heck, deduction was just in a blink of an eye and refund is like gonna take forever. I got frustrated because the representative didnt even inform...
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    D
    Diljith Dinesh
    from Noida, Uttar Pradesh
    Aug 15, 2022
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    I had ordered online through the kfc app via upi twice and money was debited, but back at the kfc app after payment, it showed there was some kind of error and order has not been placed.
    KFC India customer support has been notified about the posted complaint.
    Aug 21, 2022
    Updated by Diljith Dinesh     I have received refund for one payment, but the refund for the seco d payment of the same amount is still pending.
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      S
      Sayancat@2009
      from Delhi, Delhi
      Aug 15, 2022
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      Address: KFC Akshardham. Delhi

      Order for KFC Akshardham on dated 30.07.22. Payment deducted 2 times but still not received refund.
      Amount 1188.02
      KFC India customer support has been notified about the posted complaint.
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        A
        A A D
        Aug 15, 2022
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        Address: Kfc pavillion mall pune

        Kfc pavillion mall pune

        Taste is very bad also not close to local chicken fry shop and also was not given bill and coupon code was also not redeemed saying that this is not available at our outlet ...i have been regular kfc customer and their are very fine outlet but this outlet at pavillion mall pune just disbanding the kfc by offering bad taste...i just laughed out loud in seeing smoky red...this was level... please look into it
        KFC India customer support has been notified about the posted complaint.
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          N
          Nadeem [email protected]
          Aug 15, 2022
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          Address: Lucknow

          On 17th July 2022 . I went KFC outlet at Cinepolis Mall Lucknow.My order wash Rs.1542 .I payed 2 time by India Post Payments Bank. 1 month completed but payment not retern till now.
          Please find attached document
          KFC India customer support has been notified about the posted complaint.
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            S
            Shiny Loukrakpam
            Aug 14, 2022
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            Hi,
            I tried to order KFC from the app but the order was not placed and the amount got deducted from my account.
            My name is Shiny Loukrakpam
            UPI transaction ID:[protected]
            Bank Name: Bank of India
            Deducted amount is Rs. 861.01
            I hope that I will get my refund since the order was not successful.
            I have also attached the UPI transaction message for your reference.
            KFC India customer support has been notified about the posted complaint.
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              P
              Pratpal Singh Labana
              Aug 14, 2022
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              Resolved

              I booked the order from kfc app for location kfc ambernath GNP galaxy on 3 aug so money deducted from account but error occurred while order processing so second time I booked the order n the order was successfully placed also money deducted twice but order was placed only once. Even i talked with the manager of kfc ambernath they said it will get refunded soon but it's been a week also but no updates on the issue.
              Aug 18, 2022
              Complaint marked as Resolved 
              Refund received
              KFC India customer support has been notified about the posted complaint.
              Aug 18, 2022
              Updated by Pratpal Singh Labana               I have got the refund so this complaint can be marked as resolved
              View replies
              I have got the refund amount so this request can be closed
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                I
                indrajeet sengupta
                Aug 13, 2022
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                Address: KFC Prahaladnagar, Ahmedabad

                Date= 5th August

                Description= Ordered in-store and payment was unsuccessful. Amount got deducted. Staff told me they will process the refund within 4-5 days. It is 10 days now and they are not processing the refund. I have already sent the transaction details to the staff and all the relevant proof is there with me. I need my refund and compensation for this harassment.

                Order Value= Rs. 818
                KFC India customer support has been notified about the posted complaint.
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                  A
                  Ashnimje
                  Aug 13, 2022
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                  Address: Mezza 9 restaurant, hinjewadi phase 1, pune

                  On 24th july I ordered from hinjewadi phase 1 pune kfc through online. 1st they accepted the order but after that they told they don't have delivery boy therefore they cancelled my order. I paid through online but its 3 week and I haven't received my refund until now.
                  KFC India customer support has been notified about the posted complaint.
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                    K
                    Kokilaben@prajapati
                    Aug 13, 2022
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                    Received sms and invoice from KFC without ordering

                    I got 2 messages from KFC with invoice worth Rs. 804. But I have never ordered or visited to KFC in my life. I live in Gujarat and invoice shows me address of KFC in Hadpasar, Pune, Maharashtra. How can this is possible? Who used my number? 2 messages received from KFC are given below.
                    1. Yay! KFC Order no. 10##7 is confirmed. Food will be ready for Express Pick Up in 7 min. Share feedback & view e-invoice at https://tiny.one/2p82br...
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                    R
                    [email protected]
                    Aug 13, 2022
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                    I had ordered from KFC app on 13 Aug 2022 and ordered was accepted by kfc kharadi Pune Branch.
                    Soon after accepting the ordered, I received a call from Branch manager that order can not be delivered due to location constraint as they are unable to find a delivery guy hence would be initiating the refund but asked for my transaction Id as they have some glitch in system and need this to initiate the refund.
                    Even though I provided all the details still, I didn't receive any proper response, has to follow up several times. They do not have any standard procedure for acknowledgement mail .
                    When I called back, manager assured me that they have initiated the refund but due to technical glitch it will not get updated in app or may not even get the sms so only option is to wait and have blind faith them.
                    KFC India customer support has been notified about the posted complaint.
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                      S
                      Sireesha rokkam
                      Aug 13, 2022
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                      Address: Hyderabad
                      Website: KFC app

                      I placed an order on the KFC app and selected mode of payment as UPI. I entered my UPI id for payment and followed the steps my amount was deducted but the order was not confirmed on calling the customer service there is no response and finally an executive recieved the call and said we will call back but there is no justification or talk of refund.
                      KFC India customer support has been notified about the posted complaint.
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                        A
                        Aradhana Chaubey
                        Aug 13, 2022
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                        Address: KFC, Deccan mall, Pune

                        I ordered food from official website of kfc around 10:28 pm in pune yesterday but I did not get my order delivered and I tried to contact the Restuarant through calls and e-mail/ but did not get any response from their side. And also they did not provide any details of the delivery guy so that I could reach him. I waited for my order more than 2 hours. It was a mental torture for me as I was so hungry and waited too long for my order to arrive. And from morning I’m trying to contact the customer care but they are not responding as usual.
                        So I would like to get my money refund. And additional benefits as I suffered a lot because of them.
                        KFC India customer support has been notified about the posted complaint.
                        Aug 13, 2022
                        Updated by Aradhana Chaubey                         And yes my order I’d is [protected].
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                          S
                          Shabana Shakeel Rajgoli
                          Aug 13, 2022
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                          Invoice number [protected]
                          Ord no k[protected]
                          Date 10/8/22
                          Time 9:02
                          Cust [protected]
                          Token 8261
                          10 pcs hc on Wednesday
                          Not happy with the food as it was totally bland in taste from inside. Needs proper marinating
                          KFC India customer support has been notified about the posted complaint.
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                            G
                            Gyati Khanna
                            Aug 12, 2022
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                            Address: 31-32, Pocket 15, Sector 24, Rohini, Delhi

                            I placed an order on Aug 11, 9:06 PM from KFC app and the product was marked delivered in the app at around 9:45 even though it wasn’t delivered. I kept calling the restaurant helpline number present in the app but there was no response at all. I waited fir about half an hour thinking it could be a glitch in the app but no response. With no option left, I had to repeat my last order and pay double as the previous order was also already paid. At around 10:40, the delivery executive called and asked for the location on WhatsApp and delivered the order. When I asked him abouT the incorrect marking as delivered, he had nothing to say. The delivery OTP also wasn’t asked because the restaurant had already marked delivered 1 hour ago. Since I had placed repeat order I ended up with same order and paying double with food wastage
                            KFC India customer support has been notified about the posted complaint.
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                              F
                              Fajral8
                              from Thrissur, Kerala
                              Aug 11, 2022
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                              Address: Sobha city, thrissur, kerala service code Tariff: 996331

                              Order is very muchdelayed than promised time
                              KFC India customer support has been notified about the posted complaint.
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                                R
                                raja mouli mallareddy
                                Aug 11, 2022
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                                Website: online.kfc.co.in

                                Order KFC from KFC app and later after 40min the executive called and said that your order won't be delivered as it is unavailable in the location. And later gave a number to contact and it's been 2 weeks no reply and no money refunded.
                                Order details:
                                Hello KFC Lover! Your Order No.N5328H[protected] amount Rs. 1137 will arrive in approx. 45 mins. For easier ordering, download the KFC APP https://goo.gl/V8d81k
                                KFC India customer support has been notified about the posted complaint.
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                                  ITZ ROHAN
                                  Aug 11, 2022
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                                  Address: KFC,Jalandhar

                                  KFC chicken is not good very bad quality chicken
                                  KFC India customer support has been notified about the posted complaint.
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