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KFC India Complaints & Reviews

www.kfc.co.in

Updated: Aug 8, 2026

Complaints 2792

Resolved

513

Unresolved

2279

So far, so good. KFC India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope KFC India will keep up the work and continue to help more customers with their concerns even better 🤝

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KFC India

KFC India reviews & complaints page 31

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Zomato cancel my order..KFC not prepared order on time.order placed at 7:30 pm and order cancel by Zomato on 10 pm.

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Address: Centre point,aligarh,202002

I'm highly disappointed with the unhygienic chicken served to me at kfc aligarh

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Aug 28, 2022

Updated by Shifa 20HMB415 I need refund as the quality served was really bad and unhygeinic.

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I placed an order of Rs 468 on 27 July 2022, on the KFC app. The payment was done via Paytm UPI and the amount was deducted from my account but the order was not processed.
Requesting you to process my request for refund.

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Hii Team
I have been super fan of KFC since last 12 years and a loyal customer but on last couple of occasions KFC outlets in quality wise were not upto the standards.
This recent incident is from yesterday I ordered 8pc chicken strips at Cyber Hub food court gurgaon my order no was 4601
Strips were very very oily also quality was bad, which resulted in my stomach infection and now m taking medicines
moreover staff there was very lazy and were not ready to help.
I would really appreciate if I can get some inconvenience credit or good discount coupon for next order or my complete refund bcz it really impacted my health.
Regards,
Rahul Jasuja
e-mail [protected]@hotmail.com
Whtsapp [protected]

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Website: KFC application

I ordered through KFC app on 15tu August when they had a special bucket for the same.

The first order was placed after setting my home locality (Indirapuram, Ghaziabad) but the app placed order on a far away locality of Dilshad Garden. The restaurant refused to proceed with the delivery and said it is too far and you have to order again from the nearest store.

As per the refund policy the money is sent back to source account in 7-10 days. It has been 12 days now since the oder date nad still I have not received the money back.

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Udit2121

from Ghaziabad, Uttar Pradesh

Aug 26, 2022

My order details

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Good evening
I placed an order on kfc application from my registered number at kfc store noida sector 18 on 23 aug 2022
I paid via credit card mode here payment debited but order not placed.
Attaching screenshot for your reference.
Please look into it and make the refund as soon as possible.
Payment debited from account but order was not placed.
Please help me to resolve the issue and help me to get refund
My contact number is [protected]

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Address: KFC kuniamuthur , Coimbatore branch, India

On 24.08.22 9.02 pm, I wish to place an order at KFC through online for home delivery and I paid the amount (Rs. 951 /- ) through Google pay.
My amount was debited but my order is not processed / placed.
I informed this to KFC kuniamuthur, Coimbatore branch, India where I tried to place my order

Kindly process my request to get my money to my
bank account.

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The transaction of Rs 737. On 16 Jul 22. Was debited from my paytm wallet. But the order was not successfully placed. It's nearly 2 months but I haven't received the refund yet.

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On 24/7/22 i placed an order of about ₹1096 and as they didn't had the service to deliver at my place so i cancelled the order and asked for a refund. The customer care service however were quick to address the issue but no initiation of refund has been to come to me yet. 'Salman Bhaldar' named employee for the team gave me false hopes for the refund, still no progressive changes to seen. Kindly empathize and do the needful. I have also attached the transaction that took place after placing the order.

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Address: KFC - Mantri mall (Bangalore)

Website: kfc.co.in

K208W37719 - KFC Order Number
My order was booked around 8 PM and KFC Mantri mall (Bangalore) outlet has promised my delivery by 9:02 PM. But still 9:25 not delivered and no update also from the outlet. Attached screenshot for your ready reference also. When I tried calling the customer care nobody was picking calls and finally at my 4th attempt after waiting for more than 15 minutes in line somebody picked the call and informed me that they can't give their manager number and asked me to call via roll free number. I am really fed up with KFC today due to this worst service. Very lethargic behaviour towards customer.

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Address: Chrompet, Chennai

Hi, I am srinivas v from hyderabad. I visited your chormpet store in chennai on 22nd AUG at around 9pmand ordered food. I paid an amount of approx .Rs. 350+. When i have asked for the bill, your executive at store informed that i will get my bill through SMS and i can download later. After that i returned to hyderabad, but even after two days also i have not I have not received my food bill. Kindly provide my GST bill on priority.

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I ordered from KFC app on 9th Aug 8.30 pm and the order automatically got assigned to my nearest KFC i.e KFC Avani Mall, Kolkata. But after a couple of minutes the manager called me up and said that he is cancelling my order as my house is too far (the app only assigned it to them). Now it has been more than two weeks but the amount that got deducted from my KFC gift card did not come back. Even after calling the manager numerous times my issue was not solved and it keeps on getting delayed. My KFC gift card expiration date is coming closer and I am not getting my refund back. And in the app it shows "cash on delivery", I dont know why. I beg you to please look into this, it has been a pathetic experience with KFC.

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Address: phone: 8547584525

I am getting this sms almost daily and I do not order anything. Kindly rectify the issue as soon as possible

"Voila! Your KFC express pick up order is ready in 0.711 minutes. Show receipt at the 'Pick-up counter'. Happy Crunching!"

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Address: KFC, East Patel Nagar, 110008 ,New Delhi

I placed an order on KFC website and my money got deducted but they order wasn't placed. I talked to the manager and he's saying wait for some days. It's been 10 days (order on 12 August 2022) how long should I wait?!
Extremely dissatisfied with the approach to the resolution of the issue.

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Address: Palampur KFC

I purchased kfc at Palampur and my first google pay didn’t work out but the second one was successful. And when I reached home I noticed my first payment was also done. So I paid double. I asked manager to refund my money and now she is not picking up my call neither texting back.

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I had made an order using UPI for Rs.812/- and awaiting refund for the same as the order was not successfully but my money was debited. I am attaching the payment screenshots and transsction ID for reference below. I will personally update this complaint as resolved once my refund amount is credited back to my account lest I will keep writing reviews on the internet. Thank you in anticipation.

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Address: Shadipur

Website: Kfc

I ordered KFC around 10:40 and the money was deducted from my account but my order was not placed... And the KFC app is showing nothing... I kindly request KFC to take action ...

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Address: A- 14, 4th floor, karnavati apartment, jodhpur village, ahmedabad

I chandra booked a order but payment was complete and it didn't showed me order no. and not the order placed.

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Paid Rs.812 for KFC order. Money deducted but order not placed. I want to know how long will it take to get my money back.

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I need refund for the order which I placed on 20-AUG-2022, from KFC, as my money was deducted from my account but order was not processed. I had done payment using Upi and its reference ID is[protected]. Please process my request.

Aug 22, 2022

Complaint marked as Resolved

Got my refund.

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arjun dawar

Sep 4, 2022

I need a refund for the order which I placed on 2 September 2022 from KFC, as my money was deducted but order cannot processed. I request plz process my request for refund.

Madhukar kymar

Nov 3, 2022

Dear KFC India,

I ordered takeaway in place of delivery on nov 3 as there is no cancel option available in app i contacted restaurant and cancelled my order as I am unable to pickup. Restaurant manager told me my order got cancelled but didn't get any massage or refund ... Attached my order receipt please help.

Thank you

KFC India Complaints & Reviews

File a complaint to KFC India

KFC India reviews & complaints page 31

Online order not prepared in time

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Bad and unhygienic served

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Payment deducted but order was not processed

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Excessive oil in strips and too much wait on the counter staff was actually standing free but were not ready to help

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Refund not yet received

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Order not placed after payment debited

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Payment Deducted , Order not Processed

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Transaction failed in kfc app by paytm

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Complaint with regards to refund

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Order Not Delivered / No Customer Care

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Food bill not received during visit to their chennai store

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Did not receive my refund

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SMS alert for order not placed

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It's been 10 DAYS and NO REFUND

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Return my money coz it went two times

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Money debited from my account for Order that was not placed.

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Not ordered

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Payment complete through kfc app but didn't get the order no. and order placed

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Money deducted order not placed on 21/08/2022

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Money deducted but order not processed-need refund

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