KFC India Complaints & Reviews

These people are the worst service available, Swiggy and Zomato are 1000% better then them. Atleast they respond and provide quick resolution.

I ordered food via online payment and didn't receive any order nor any refund, worst part is their service centre. They are THE worst people all are worst behaviour, if we ask for more information they will just keep on hold for 10mins and cut the call.

I don't know what kind of SCAM these people are pulling. It's been 4 days since the order. And yet not received any response from their end.

Is there any responsibility at all, i Don't know. Please value a persons time. I know there will be issues, but please rectify the same in good manner.

Order no: K302W42014

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I tried placing order through app and paid amount via UPI, my amount got deducted but order is not processed

Aug 23, 2022

Complaint marked as Resolved

I got the refund

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Address: MSM mall, Erandawne, pune

I placed an order on the app but it didn't get placed and still my money was debited from my account, I personally went to the outlet as it was a pick up order, but they said that they didn't receive any details related to my order, please issue refund asap

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Address: Kengeri satellite Bengaluru

Website: Consumer complaint.in

Dear sir/madam
I was doing part time job in KFC .i have
to concentrate on study's i left the job after that I have given resagination letter but I didn't received my salary of June month now August came but they still not credited my salary. Then i informed Rgm also they given hr number but Here Area HR is not receiveing the phone calls and not responding properly. consider my complaint against kfc .

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I placed the order around 10:30 pm at KFC at Nexus grand central mall Seawoods.

Got a tracking link and confirmation notifications on mail and SMS.

I didn't receive the order yet.

The best part is I paid for the order already and no one bother to call me or inform me or update me on KFC.

PFA of the proofs

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I book order through kcf app but my money is cut and i do not get order then i call to custmer care there book my complain and say to return the money but still not get my money

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Aug 18, 2022

Updated by shahab afroz and complain number is k[protected]

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Address: KFC Ashok Nagar, Chennai

I placed an order on 18th June 2022 at KFC Ashok Nagar, Chennai, Money was debited, but the order was not placed. I was told that the money would be refunded in 10 - 15 days. But it has been 2 months now, but the amount has not got refunded.
I contacted customer care multiple times, and they say that they would arrange a callback, but I got the call back only after calling them 5 or 6 times.
They have provided the contact details of the store (Ashok Nagar, Chennai), but the contact person is not returning calls nor responding to any messages.

Order Amount - Rs 363
Amount Paid to - KFC Ashok Nagar (Sapphire Foods India Limited)
Paid at 6:46PM 18 June 2022

This is the 3rd time I am writing this complaint. Why is the amount not getting refunded even after 2 months?
WORST CUSTOMER SERVICE FACED EVER!!!

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I had ordered online through the kfc app via upi twice and money was debited, but back at the kfc app after payment, it showed there was some kind of error and order has not been placed.

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Aug 21, 2022

Updated by Diljith Dinesh I have received refund for one payment, but the refund for the seco d payment of the same amount is still pending.

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Address: KFC Akshardham. Delhi

Order for KFC Akshardham on dated 30.07.22. Payment deducted 2 times but still not received refund.
Amount 1188.02

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Address: Kfc pavillion mall pune

Kfc pavillion mall pune

Taste is very bad also not close to local chicken fry shop and also was not given bill and coupon code was also not redeemed saying that this is not available at our outlet ...i have been regular kfc customer and their are very fine outlet but this outlet at pavillion mall pune just disbanding the kfc by offering bad taste...i just laughed out loud in seeing smoky red...this was level... please look into it

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Address: Lucknow

On 17th July 2022 . I went KFC outlet at Cinepolis Mall Lucknow.My order wash Rs.1542 .I payed 2 time by India Post Payments Bank. 1 month completed but payment not retern till now.
Please find attached document

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Hi,
I tried to order KFC from the app but the order was not placed and the amount got deducted from my account.
My name is Shiny Loukrakpam
UPI transaction ID:[protected]
Bank Name: Bank of India
Deducted amount is Rs. 861.01
I hope that I will get my refund since the order was not successful.
I have also attached the UPI transaction message for your reference.

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I booked the order from kfc app for location kfc ambernath GNP galaxy on 3 aug so money deducted from account but error occurred while order processing so second time I booked the order n the order was successfully placed also money deducted twice but order was placed only once. Even i talked with the manager of kfc ambernath they said it will get refunded soon but it's been a week also but no updates on the issue.

Aug 18, 2022

Complaint marked as Resolved

Refund received

KFC India customer support has been notified about the posted complaint.

Aug 18, 2022

Updated by Pratpal Singh Labana I have got the refund so this complaint can be marked as resolved

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P

Pratpal Singh Labana

Aug 18, 2022

I have got the refund amount so this request can be closed

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Address: KFC Prahaladnagar, Ahmedabad

Date= 5th August

Description= Ordered in-store and payment was unsuccessful. Amount got deducted. Staff told me they will process the refund within 4-5 days. It is 10 days now and they are not processing the refund. I have already sent the transaction details to the staff and all the relevant proof is there with me. I need my refund and compensation for this harassment.

Order Value= Rs. 818

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Address: Mezza 9 restaurant, hinjewadi phase 1, pune

On 24th july I ordered from hinjewadi phase 1 pune kfc through online. 1st they accepted the order but after that they told they don't have delivery boy therefore they cancelled my order. I paid through online but its 3 week and I haven't received my refund until now.

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I had ordered from KFC app on 13 Aug 2022 and ordered was accepted by kfc kharadi Pune Branch.
Soon after accepting the ordered, I received a call from Branch manager that order can not be delivered due to location constraint as they are unable to find a delivery guy hence would be initiating the refund but asked for my transaction Id as they have some glitch in system and need this to initiate the refund.
Even though I provided all the details still, I didn't receive any proper response, has to follow up several times. They do not have any standard procedure for acknowledgement mail .
When I called back, manager assured me that they have initiated the refund but due to technical glitch it will not get updated in app or may not even get the sms so only option is to wait and have blind faith them.

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Address: Hyderabad

Website: KFC app

I placed an order on the KFC app and selected mode of payment as UPI. I entered my UPI id for payment and followed the steps my amount was deducted but the order was not confirmed on calling the customer service there is no response and finally an executive recieved the call and said we will call back but there is no justification or talk of refund.

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Address: KFC, Deccan mall, Pune

I ordered food from official website of kfc around 10:28 pm in pune yesterday but I did not get my order delivered and I tried to contact the Restuarant through calls and e-mail/ but did not get any response from their side. And also they did not provide any details of the delivery guy so that I could reach him. I waited for my order more than 2 hours. It was a mental torture for me as I was so hungry and waited too long for my order to arrive. And from morning I’m trying to contact the customer care but they are not responding as usual.
So I would like to get my money refund. And additional benefits as I suffered a lot because of them.

KFC India customer support has been notified about the posted complaint.

Aug 13, 2022

Updated by Aradhana Chaubey And yes my order I’d is [protected].

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Invoice number [protected]
Ord no k[protected]
Date 10/8/22
Time 9:02
Cust [protected]
Token 8261
10 pcs hc on Wednesday
Not happy with the food as it was totally bland in taste from inside. Needs proper marinating

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Address: 31-32, Pocket 15, Sector 24, Rohini, Delhi

I placed an order on Aug 11, 9:06 PM from KFC app and the product was marked delivered in the app at around 9:45 even though it wasn’t delivered. I kept calling the restaurant helpline number present in the app but there was no response at all. I waited fir about half an hour thinking it could be a glitch in the app but no response. With no option left, I had to repeat my last order and pay double as the previous order was also already paid. At around 10:40, the delivery executive called and asked for the location on WhatsApp and delivered the order. When I asked him abouT the incorrect marking as delivered, he had nothing to say. The delivery OTP also wasn’t asked because the restaurant had already marked delivered 1 hour ago. Since I had placed repeat order I ended up with same order and paying double with food wastage

KFC India Complaints & Reviews

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KFC India reviews & complaints page 32

Worst Customer service - Not received refund after following up for 4 days

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Payment deducted, order not processed

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Online pick up order refund

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I am not received my salary of one month

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Order not delivered and not received any refund or call

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Return policy on money

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Amount debited, but order not placed. Money not refunded even after 2 months

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Order not placed on KFC app after online payment

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Payment deducted 2 times

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Taste quality and coupon code issue

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About online payment

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Amount got deducted but order was not successful

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Refund not received even it's been more than 10 days of order placed

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Amount got deducted but never got refund from store.

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Not received Refund

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No proper communication on refund details

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KFC food app

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Non-delivery of my order

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Kfc hot and sour chicken

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My order was marked delivered after half an hour of placing the order without delivering and restaurant didnt respond

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