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KFC India Complaints & Reviews

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Updated: Mar 9, 2026
Complaints 2778
Resolved
513
Unresolved
2265
So far, so good. KFC India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope KFC India will keep up the work and continue to help more customers with their concerns even better 🤝
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KFC India reviews & complaints page 36

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9
95sandz
from Pune, Maharashtra
May 29, 2022
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Ordered kfc mingles bucket through kfc app but the order not delivered and restaurant is neither responding nor giving any update on the order. app also does not show any details of order in order history. the kfc customer care number is also non responsive.
KFC India customer support has been notified about the posted complaint.
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    N
    Nandi11
    May 29, 2022
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    Address: dehradun,rajpur road

    I have ordered from kfc and they did not refunded the money because the order was failed also the money was deducted.
    i have send the mail to them
    KFC India customer support has been notified about the posted complaint.
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      J
      Jyotsna R.
      from Chennai, Tamil Nadu
      May 29, 2022
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      KFC Besant Nagar, Chennai denied delivery because they had no rider after that I have been calling them for my refund but I am not sure what is going on. Why can't they send an email confirmation? When will I get my money back?
      KFC India customer support has been notified about the posted complaint.
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        A
        Ashwini Vidya
        from Bengaluru, Karnataka
        May 28, 2022
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        Address: KFC Mosque Road, no 1, Nulyne Avenue, 16, Mosque Rosd, Frazer Town. BANGALORE

        Hi Team, I ordered 1 zinger meal box with Pepsi, 4 pcs chicken wings and 2 medium chicken pop corn. But I did not receive the 2 pcs chicken wings which was already part of the zinger meal. Also, the zinger burger did not have lettuce in it. I had to wait for so long to place the order as there was only 1 counter open with so many customers flowing in. The person who took my order added extra dips which I did not even order. Later I checked and cancelled it. This was an annoying experience especially on a weekend.
        KFC India customer support has been notified about the posted complaint.
        May 28, 2022
        Updated by Ashwini Vidya         Hi Team, I ordered 1 zinger meal box with Pepsi, 4 pcs chicken wings and 2 medium chicken pop corn. But I did not receive the 2 pcs chicken wings which was already part of the zinger meal. Also, the zinger burger did not have lettuce in it. I had to wait for so long to place the order as there was only 1 counter open with so many customers flowing in. The person who took my order added extra dips which I did not even order. Later I checked and cancelled it. This was an annoying experience especially on a weekend.
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          E
          Eddie Bhai
          May 28, 2022
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          Money deducted, order not get placed and still not get refund

          Dear Sir/Madam

          I had ordered some items, on KFC online, on14.05.2022 around at 8:30 to 9:00 PM but due to some technical issues order had got cancelled but Rs.729.01 has been deducted from my account.

          It has been more than 14 days, while the return policy has shown that the amount will be refunded within three days but still i didn't get back money.

          They even block my mail address that's why I...
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          S
          Sahilfbd
          May 28, 2022
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          Address: Eldeco mall, Sector 12, Faridabad

          I placed an order via KFC App of about Rs197/- and made payment through paytm. Paytm app shows order was sucessful but it did not get placed on the app. KFC app Still shows the items in cart...
          Please initiate the refund ASAP!
          KFC India customer support has been notified about the posted complaint.
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            B
            Belthasar Mohanta
            May 27, 2022
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            Address: Rourkela, Bhubaneswar (DN Regalia mall)

            Why we get medium size chicken popcorn when we order large size chicken popcorn from zomato and swiggy from KFC Bhubaneswar and Rourkela outlets.
            KFC India customer support has been notified about the posted complaint.
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              P
              Prema1805
              May 27, 2022
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              Address: vadapalani

              On 23th April 2022, I placed an order via KFC App of about Rs651/-.But the order was not processed upon which I call them up .The customer executive said because of some technical problem the amount was deducted and will be refunded within 2 to 3 days.

              I have been calling there customer care end nos of times and they are replying that some one from the store will...

              Kindly refund my amount as soon as possible
              KFC India customer support has been notified about the posted complaint.
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                G
                gar gantua
                May 26, 2022
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                Address: KFC chintal
                Website: KFC.co.in

                Hi, on 18th May 2022, I've visited a KFC store at chintal, since there is a long queue one of the KFC executive suggested me to place the order via KFC app to skip the long queue, I've done the same, the payment has been successfull from my side but the order didn't went through, when checked with store manager he asked me to wait for 30 mins for the order to get updated, I've waited but the order was not placed/updated so the manager said that I'll get the refund in 3 working days, it's already been 8 days and I didn't get my refund yet, please look into this asap and provide my refund. Please find attached screenshot for reference.
                Thanks in advance.
                KFC India customer support has been notified about the posted complaint.
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                  M
                  Mohammed Shaker Ali Mudassir
                  from Hyderabad, Telangana
                  May 26, 2022
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                  Resolved

                  Address: himayatnagar, hyderabad

                  I had ordered KFC through the KFC app and made payment through paytm. The Paytm app shows order sucessful but it did not get placed on the app
                  May 27, 2022
                  Complaint marked as Resolved 
                  shared my problem on kfc feedback page. got a call back and they processed my refund immedietly
                  KFC India customer support has been notified about the posted complaint.
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                  Yesterday I had ordered KFC through the KFC app and made payment through Debit Card. Order not placed please refund my amount as soon as possible, amount would be 403 Rupees.
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                    N
                    naveensharma835
                    from New Delhi, Delhi
                    May 24, 2022
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                    Address: KFC City centre Dwarka New delhi 110075

                    Hi,
                    I have placed the order on 22nd may and the invoice amount was 537. However when the delivery boy came to deliver the order he gave me another invoice for 547 so they charged extra 10 Rs at that time i gave them 547 and later I got a call from KFC outlet that delivered he said it is for GST which was not added in the bill and he lied when I opened my invoice GST was already there. So they are collecting extra money.
                    KFC India customer support has been notified about the posted complaint.
                    May 24, 2022
                    Updated by naveensharma835                     ,
                    I have placed the order on 22nd may and the invoice amount was 537. However when the delivery boy came to deliver the order he gave me another invoice for 547 so they charged extra 10 Rs at that time i gave them 547 and later I got a call from KFC outlet that delivered he said it is for GST which was not added in the bill and he lied when I opened my invoice GST was already there. So they are collecting extra money. They have also removed my order from kfc app and it is not showing under order history.

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                      5
                      5A-27-Ranavat Vijayraj
                      May 24, 2022
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                      Address: KFC. Vadodara Central. Vadodara

                      I had ordered for Wednesday offer for two bucket & paid Rs. 742.00 from my Paytm & went to got order but there is no order for me. Because they haven't gotten anything
                      But my payment has been cut from my account & I had complaint by mail also but till date not received my money back.
                      In the mail they have replied to solve my issue in 5 days. But it's still pending. No one is responding.
                      KFC India customer support has been notified about the posted complaint.
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                        A
                        Ashik507
                        May 23, 2022
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                        Address: Trichy

                        According to KFC 7minutes express delivery, they should give one piece of Hot and Crispy chicken but they cheated me, when I asked about it, he replies me saying that this offer is not yet launched! I received my order after 17mimutes.
                        KFC India customer support has been notified about the posted complaint.
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                          M
                          Mdalmas24
                          May 23, 2022
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                          Address: No 20 K Park street, Sir William Jones Sarani, Kolkata, West Bengal 700016

                          The Management of KFC
                          No 20 K Park street, Sir William Jones Sarani, Kolkata, West Bengal 700016

                          I Md Almas write this letter to inform you that, I have ordered kfc on May 21st 2022 and the timing was 04:36 PM When the money got debited from my account which was Rs - 515.99. But my Oder was not been placed, I have a Order ID-bd[protected]d-4758-9e8a-a1c25cd21613
                          UPI REF NO[protected]
                          Please do the needful asap.
                          KFC India customer support has been notified about the posted complaint.
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                            M
                            Moramee Das
                            from Guwahati , Assam
                            May 23, 2022
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                            On 26th April 2022, I placed an order via KFC App of about Rs655/-.But the order was not processed upon which I call them up .The customer executive said because of some technical problem the amount was deducted and will be refunded within 12 to 15 days. i t is going to be almost a month since no refund has been initiated.
                            I have been calling there customer care end nos of times and they are replying that some one from the store will call up and the amount will be refunded. But till now call . Please Help me
                            KFC India customer support has been notified about the posted complaint.
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                              M
                              Mr Cat
                              from Pune, Maharashtra
                              May 23, 2022
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                              I ordered food through the KFC app and I paid money through GPay as requested. The online transaction was successful and money was debited but the order was not placed. It just says the items are still in your cart. I did not get my delivery and the order was not processed and I lost money to KFC. Please do the needful.
                              KFC India customer support has been notified about the posted complaint.
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                                P
                                PF_27_Alcina Alfred Pinto
                                May 23, 2022
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                                Address: Pune

                                I ordered from KFC on 22nd May at 9:33, order no
                                N6483D[protected] But I didn’t receive my order . I paid via Paytm and the money is cut and on the kfc the order shows delivered.
                                KFC India customer support has been notified about the posted complaint.
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                                  V
                                  Vijaya10987
                                  from Armoor, Andhra Pradesh
                                  May 22, 2022
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                                  Address: Armor

                                  I not order dips but he add dips I saw what is this he said this is GST amount and he argument to me
                                  KFC India customer support has been notified about the posted complaint.
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                                    Vijaya10987
                                    from Armoor, Andhra Pradesh
                                    May 22, 2022
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                                    Address: Armor

                                    I not order dips but he add dips I saw what is this he said this is gst amount
                                    KFC India customer support has been notified about the posted complaint.
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                                      K
                                      Kusum Bhariya
                                      May 21, 2022
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                                      Resolved

                                      I have ordered food from the app and paid it from paytm app but the order has not been confirmed and my money has deducted from my account
                                      May 24, 2022
                                      Complaint marked as Resolved 
                                      The nearest restaurant contacted me themselves and refunded my money. Thanks
                                      KFC India customer support has been notified about the posted complaint.
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