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KFC India Complaints & Reviews

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Updated: Mar 9, 2026
Complaints 2778
Resolved
513
Unresolved
2265
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KFC India reviews & complaints page 37

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R
Rushikesh.Shelke
from Sangli, Maharashtra
May 21, 2022
Resolved
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Resolved

Address: Sangli, Maharashtra.

At 10:50 am, 21st May 2022 I placed order from KFC official application by UPI method.

Details of transaction:
UPI transaction ID:[protected]
Google Transaction ID: CICAgOCb37mzWg

The amount got deducted but I neither received any acknowledgement of order placement nor any food.

I submitted a complaint on their feedback portal, but again no acknowledgement.

Desirable solution:
1. Refund the amount.
2. Disable order option for online customers on the app till the system is improved.
May 24, 2022
Complaint marked as Resolved 
I got full refund in 2 days from the complaint placement.
KFC India customer support has been notified about the posted complaint.
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    C
    chvisw
    from Bengaluru, Karnataka
    May 19, 2022
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    I have placed my order on 29th April 2022 via KFC App, Paid via gpay. Amount debited and order not placed. customer care executive raised complaint and told will get refunded in 10 days. it’s been 20 days and still not refunded.
    KFC India customer support has been notified about the posted complaint.
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      B
      Brayo GBo SA
      May 19, 2022
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      Address: Irinjhalakuda kfc trichur district

      We buy kfc from irinjhalakuda branch kfc 2 pcs chicken today invoice no -[protected] .1 pcs small leg pcs and other pcs also small, and charged 328 total including mayonaise and fries medium .pls instruct guys regarding this based on bill and items as i am a regular consumer of kfc in banglore chennai etc
      KFC India customer support has been notified about the posted complaint.
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        S
        shivani1@1@1
        from New Delhi, Delhi
        May 18, 2022
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        Address: New Delhi

        I selected my order from the kfc app and made payment from GPay app, the payment was successful and it got debited from my bank account, but my order did not get placed. I had to again make my order and pay again through zomato, because from the kfc app my order never got placed and I incurred this loss.
        I want my money to be refunded ASAP. I am attaching the screenshots of my payment for your reference.
        Date: 18 May 2022
        KFC India customer support has been notified about the posted complaint.
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          P
          parveza
          May 18, 2022
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          KFC Team,

          We had your family bucket today at Krishna Nagar outlet it wasn't good at all while same was good at GIP Noida.
          Pls look into it.

          Regards,
          Parvez
          KFC India customer support has been notified about the posted complaint.
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            Shuaib Sandy
            from Poonamallee, Tamil Nadu
            May 18, 2022
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            Website: online.kfc.co.in

            I ordered an ultimate savings bucket using kfc app today (18/05/2022 at 01:52 Pm) and payment using UPI portal (phonepe), The money got debited but the order has'nt been placed yet, Kindly look into it and issue the refund as soon as possible.
            KFC India customer support has been notified about the posted complaint.
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              G
              GMNrahul
              May 16, 2022
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              The amount was debited but no order was placed when made through the KFC app.
              Have been waiting for more than 72 hours for a refund.

              The payment details are attached for your reference.
              KFC India customer support has been notified about the posted complaint.
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                S
                sanja89
                May 15, 2022
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                Address: Korrume mall, Thane, Maharashtra, india

                Dear sir,
                Today i have visited to KFC outlet at Korume mall, Thane, Maharashtra, and order for KFC, and i have requested that I will pay by Gpay, but while paying on gpay billing time limit has over, but my gpay payment has done. But counter staff said we cannot porcess your order since your order payment not yet done, then again i have paid payment by Gpay on QR code which is done.
                I have asked to your staff how i will ger my excess payment?they said you will be refund in 48hrs. But where is my mistake?why should I suffer. Nobody is bother about this
                Please confirm how will be refund my excess payment and when?
                Regards,
                Sanjay more
                [protected]
                KFC India customer support has been notified about the posted complaint.
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                  H
                  Hika
                  from Dimapur, Nagaland
                  May 15, 2022
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                  Address: Kohima, Nagaland

                  I ordered on KFC APP and paid through Google pay twice but my order was declined and money debited twice, I repeatedly contacted the help desk and they assured my refund but still no action is being taken. It be my fault if I haven't contacted the customer care but I did my last and have contacted them more than 20(twenty) times than why am I not receiving my refund? Please help.
                  KFC India customer support has been notified about the posted complaint.
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                    D
                    don sav
                    May 14, 2022
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                    Https://www.consumercomplaints.in/kfc-india-b100448#get-cl3185963

                    I got a msg asking to share my registered number which I did, but there seems to be 📌 drop silence on the refund.

                    Can someone from devyani and team please let me know whether there is any possibility of getting the refund.
                    KFC India customer support has been notified about the posted complaint.
                    View replies
                    Team KFC
                    Tomorrow will complete 4 months and I am still waiting for my 2nd refund of rs 688.99
                    Could a brand like KFC really cheat its customers??????????
                    Devyani and team do let me know when can I expect to receive the 2nd refund.
                    Sharing screenshot of amounts paid and refund received.
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                      F
                      fatima khan razvi
                      May 13, 2022
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                      Address: Moosrambagh Hyderabad

                      The spicy burger was tasteless forcefully I was eating then i saw it on a wall if the food is not finger lickin good and when i ask for an exchange he refused to do it and he's forcing and telling me all the buns are different and all chicken taste is different what the hell is this behavior then why it is return on the wall of KFC
                      Ask for a free exchange if the food isn't finger licking good
                      KFC India customer support has been notified about the posted complaint.
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                        G
                        gokulraj17687
                        May 11, 2022
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                        Resolved

                        Address: Bangalore

                        I have placed an order from KFC mobile app and made payment via Gpay.
                        Money got deducted but order not placed.

                        I tried calling KFC customer care but no proper response.

                        please refund my money. Attaching screenshot for reference.
                        May 12, 2022
                        Complaint marked as Resolved 
                        Got the refund after 24hrs.
                        KFC India customer support has been notified about the posted complaint.
                        View replies
                        I have placed an order from KFC mobile app and made payment via Gpay.
                        Money got deducted but order not placed.

                        I tried calling KFC customer care but no proper response.

                        please refund my money. Attaching screenshot for reference.
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                          Y
                          yeswanthkumar sajja
                          May 10, 2022
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                          I have placed an order from kfc app and checked the status after the estimated time. It was showing order is delivered but I didn't received the order.I got the below message when i ordered. Hello KFC Lover! Your Order No. K459W12442, amount Rs. 422.51 is in our kitchen! For any query kindly call [protected]. Thanks!!

                          I tried calling the above number and the some one picked the call after waiting for couple of minutes and he is saying it is wrong number . Feels KFC is cheated me. I want my money back.
                          KFC India customer support has been notified about the posted complaint.
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                            N
                            Nandini Palaniswamy
                            May 9, 2022
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                            I had placed an order with KFC India in mobile app on the 20th April, 2022 in the evening. Order was not delivered and hence I had to get it cancelled around 10.30 pm. Since then, I had applied for a refund with KFC India (K[protected] ) and I’m supposed to be refunded within 14 days. However, everytime I write to KFC support feedback account or talk to the customer care support, I’m always promised that an executive will call from their end and my issue will be resolved at the earliest. But, this has never been the case
                            KFC India customer support has been notified about the posted complaint.
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                              A
                              AshCia
                              May 9, 2022
                              Resolved
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                              Resolved

                              Address: Bihar Patna kfc kankarbagh

                              Yesterday 8 th of may 6:39 pm in the evening i placed an online order from kfc site of Rs 1844, after my payment process was completed i didn't get any order confirmation from kfc neither it showed in my order history but my money was deducted from Bank account it's been more than 21 hr still haven't received my refund.

                              Paid using - Google pay upi
                              To kfc
                              Transaction ID[protected]
                              Paytm named kfc Devyani
                              Time - 6:39 pm
                              Day - Sunday
                              Date-8 th of May 2022
                              May 10, 2022
                              Complaint marked as Resolved 
                              Simply after 72 hr i received my refund in Bank account
                              KFC India customer support has been notified about the posted complaint.
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                                L
                                loce_sahil
                                from Bareilly, Uttar Pradesh
                                May 8, 2022
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                                Address: 121 N Residency Garden, Stadium Road
                                Website: online.kfc.co.in

                                I placed a order on KFC app through my mobile number [protected] in Bareilly.
                                The amount got deducted but the order never got placed.
                                Please look into this asap.
                                KFC India customer support has been notified about the posted complaint.
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                                  S
                                  ShrirangPund
                                  from Pune, Maharashtra
                                  May 8, 2022
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                                  Website: online.kfc.co.in

                                  Placed on order for a tandoori zinger box meal on 08/05/2022 at around 6:30 and completed the payment through UPI and the money got deducted but there is no record of my order on the app or the website.
                                  Total bill: Rs 363.99
                                  Details of the transaction:

                                  UPI transaction ID:[protected]
                                  Google transaction ID: CICAgOCLq7eoAw
                                  KFC India customer support has been notified about the posted complaint.
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                                    A
                                    Abhishek patel 69
                                    from Mumbai, Maharashtra
                                    May 8, 2022
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                                    Not accepting gift card post 9 pm

                                    Address: KFC CG road Ahmedabad

                                    KFC CG road Ahmedabad branch has denied to accept my KFC gift card by saying that we are not accepting gift cards post 9 pm as their IT person left for the day... This is not my problem, I can't visit store as per there time table... You need to train all staff for gift card redemption....
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                                    S
                                    saikiran lakkaraju
                                    May 7, 2022
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                                    I ordered on kfc app but the order is not reflected in the kfc outlet. I contacted customer care and they said they will issue refund but it's been 4 months still didn't get refund.
                                    Order No. K138W20275 amount Rs. 644 date 29/12/2021 07:53 PM.
                                    KFC India customer support has been notified about the posted complaint.
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                                      J
                                      Jagrukgrahak1001
                                      from Delhi, Delhi
                                      May 7, 2022
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                                      Address: Connaught place, New Delhi
                                      Website: KFC

                                      My order no. N5303D[protected] placed on 7th may 2022. The order was delivered cold, with stale, smelly and rubbery chicken and soggy zinger burger. The order was worth 475 rs. I want my money back as refund. After consuming a portion of this order i developed bloody diarrhea and vomiting. KFC is fraud and cheats.
                                      KFC India customer support has been notified about the posted complaint.
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