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KFC India Complaints & Reviews

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Updated: Dec 17, 2025
Complaints 2737
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508
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2229
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KFC India reviews & complaints page 70

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A
Anu Kabiraj
from Delhi, Delhi
Dec 31, 2020
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Address: Lalpur chowk Ranchi

This lalpur chowk branch is useless and non responsive to customers who call them for highly delayed delivery to Swiggy
KFC India customer support has been notified about the posted complaint.
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    S
    Sandeep Naidu Kopparthi
    Dec 31, 2020
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    Address: Bhimavaram

    Ordered by kfc app, amount debited but not taken order
    +1 photos
    KFC India customer support has been notified about the posted complaint.
    Dec 31, 2020
    Updated by Sandeep Naidu Kopparthi     Second time also same on that day money debited not taken

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      A
      Anju Itty
      Dec 31, 2020
      Resolved
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      Resolved

      I made an order through kfc mobile app using sbi net banking and the payment was successful as my account got deducted with rs784 but i did not get any order confirmation.

      I have even called up kfc customer service but they said there was no order in my mobile number an did not help me any further.

      Ref/cheq no:VSB[protected]GAKDZDQH3

      INB txn of Rs.784.01 frm A/c X1726 to Yum Restau... Ref#IGAKDZDQH3 on 31Dec20.
      Aug 12, 2021
      Complaint marked as Resolved 
      KFC India customer support has been notified about the posted complaint.
      Verified Support
      Jan 06, 2021
      KFC India Customer Care's response       We'll surely help you with your concern, Anju. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with your refund.
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        S
        Sushnata Goswami
        from Delhi, Delhi
        Dec 31, 2020
        Resolved
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        Resolved

        I ordered through KFC app on 30.12.2020. My order contained 1 medium fries, 1 Wednesday bucket strips and a free medium popcorn along with it. But when I received my order the fries were missing from it. I tried to contact the concerned store but my calls went unanswered. Please help me in resolving my issue.
        +1 photos
        Dec 31, 2020
        Complaint marked as Resolved 
        My issue was resolved by the store outlet
        KFC India customer support has been notified about the posted complaint.
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          S
          shakhilendu arya
          from Delhi, Delhi
          Dec 31, 2020
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          Resolved

          I ordered 10 hot and crispy chicken and paid for the same but I got the different and mixed pieces of different item, only 3 pieces was of Hot and Crispy chicken and other seven were chicken strips and also they were burnt partially, I am highly distrustful on your products now, I want my money back.I got the wrong plus defective ones.
          Aug 5, 2021
          Complaint marked as Resolved 
          KFC India customer support has been notified about the posted complaint.
          View replies
          We'd really like to review this, Arya. Please share your contact number, restaurant details, order ID and email ID on [protected]@yum.com, so that our team can get in touch with you regarding the same.
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            S
            shakhilendu arya
            from Delhi, Delhi
            Dec 31, 2020
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            I ordered 10 hot and crispy chicken today(30th December) and paid for the same but I got the different and mixed pieces of different item, only 3 pieces was of Hot and Crispy chicken and other seven were chicken strips and also they were burnt partially, I am highly distrustful on your products now, I want my money back.I got the wrong plus defective ones.
            KFC India customer support has been notified about the posted complaint.
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              K
              kirankumar pedada
              Dec 28, 2020
              Resolved
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              Resolved

              I ordered kfc item using app. Money deducted using upi... It was deducted by yum restaurant india private limited. But no message no service was give.
              Contact no:[protected]
              Restraunt details:kfc thudiyalur coimbatore
              +1 photos
              Aug 5, 2021
              Complaint marked as Resolved 
              KFC India customer support has been notified about the posted complaint.
              View replies
              Hi Kiran, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                S
                Samridh Sinha
                from Delhi, Delhi
                Dec 25, 2020
                Resolved
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                Resolved

                I paid through BHIM app, however, the money was transferred through, the notification did not come in time and I had to pay through cash, kindly return 410 rs gone through my account to KFC. Currently I paid 820 rs, kindly transfer the 410 rs gone through BHIM APP.
                +3 photos
                Aug 5, 2021
                Complaint marked as Resolved 
                KFC India customer support has been notified about the posted complaint.
                View replies
                We'll surely help you with your concern, Samridh. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
                Reply
                Samridh Sinha's [Complaint's author] reply, Dec 29, 2020
                Says the email id is invalid. Kindly, help me out with a working email please.

                Regards
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                  S
                  Sumit Kaintura20
                  Dec 25, 2020
                  Resolved
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                  Resolved

                  I ordered a big 8 for which I used the google pay payment method. FIRST time the payment was in processing and was not yet done...so I started the payment again and the second payment was successful while the first payment was still in processing...after some time the 1st payment also got completed. So I want refund for that.
                  +4 photos
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  KFC India customer support has been notified about the posted complaint.
                  Dec 25, 2020
                  Updated by Sumit Kaintura20                   Another screenshot

                  View replies
                  Hi Sumit, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                    I
                    inirahh
                    from Delhi, Delhi
                    Dec 21, 2020
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                    Hello, I’m from Chennai. On 21st December 2020 around 7:15pm I was trying to place an order on the KFC app. I opted for the UPI mode of payment and the money was deducted through google pay but the order was not confirmed. I had to pay again through a different card. So the money was deducted for my order twice.

                    I have attached a copy of the transaction receipt for which the order was not placed at all. I kindly request a refund for the payment through UPI.

                    Thank you in advance
                    +1 photos
                    KFC India customer support has been notified about the posted complaint.
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                      X
                      xanu123
                      Dec 18, 2020
                      Resolved
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                      Resolved

                      Address: 437-B Basunagar .p.o.madhyamgram bosunagar 2 kolkata 700129

                      INR 429 debited from A/c no. XX1099 on[protected]:31:26 IST at UPI/P2M/[protected]/YUM RESTA/HDFC BANK. Avl Bal- INR 12143.66. Call [protected] if not done by you.

                      I ordered kfc item using app. Money deducted using upi... It was deducted by yum restaurant india private limited. But no message no service was given.
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      KFC India customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference, so that our team can connect with you at the earliest.

                      Regards,
                      KFC India
                      Reply
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                        R
                        raja manikandan
                        from Delhi, Delhi
                        Dec 18, 2020
                        Resolved
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                        Resolved

                        Address: [email protected]

                        The issue that I have experienced was, last sunday I went to KFC
                        ( Sapphire Foods India Pvt. Ltd.Madurai, CIN - U55204MH2009PTC197005, GST IN NO 33AANCS5595A1Z8
                        Invoice No.TI[protected], 612432 Lakshmi )

                        It occurred on: 12/12/2020
                        This meant that Double time my money was deducted from my bank accountRs.414/- Please refund the Rs. 414 to my bank account

                        Order Number Order No : 1973, Invoice No.TI[protected]
                        +2 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        KFC India customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 21, 2020
                        KFC India Customer Care's response                         Hey Raja,

                        We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference, so that our team can connect with you at the earliest.

                        Regards,
                        KFC India
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                          A
                          Alisha Patnaik
                          from Hyderabad, Telangana
                          Dec 17, 2020
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                          Address: as rao nagar

                          Yesterday i went to the store and placed my order. i tried paying using phonepe but the payment was taking a very long time so i paid using paytm but few mintues later i got the message that my payment got deducted from both the apps. the manager told me i will be getting a refund but i didnt get.
                          KFC India customer support has been notified about the posted complaint.
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                            S
                            Shabbeir
                            from Hyderabad, Telangana
                            Dec 17, 2020
                            Resolved
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                            Resolved

                            Address: Flat no.2, Jawahar Nagar Community hall, Beside Annapurna, Yusoufguda, Hyderabad, 500033. Studio

                            Hi,
                            My name is Shaik.Shabbeir, my Registered mobile Number is [protected], on 16/12/2020 at 11 pm i have ordered KFC food through APP and my order number: 21579. For that order for 2 times used to pay through NET Banking. My money Debited 2 times but my order was not Placed. For the 3rd Time I used to pay through Debit card and my Money debited 3rd time also and then the order placed.
                            Here i want to inform you that I have placed a single order but my money was debited for 3 Times. I need my money back for extra 2 Payments.

                            Thanking you
                            Shaik Shabbeir
                            +1 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            KFC India customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 18, 2020
                            KFC India Customer Care's response                             Hi Shaik,

                            We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll
                            connect with you shortly.

                            Regards,
                            KFC India
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                              A
                              Anushka Kanade
                              from Delhi, Delhi
                              Dec 16, 2020
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                              Address: 15/12, Amruta Nagar, Manikbaug, Sinhgad Road

                              I tried to order from KFC India app and placed an order. The money got debited but my order didn't get placed. I need a refund.
                              +1 photos
                              KFC India customer support has been notified about the posted complaint.
                              View replies
                              Hi Anushka,

                              We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll
                              connect with you shortly.

                              Regards,
                              KFC India
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                                C
                                Chelsia D'cruz
                                from Delhi, Delhi
                                Dec 16, 2020
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                                I have ordered food on DEC 9th 2020 through the KFC App, money got deducted from my paytm account, but order was not placed, it got rejected and I received a msg from kfc India on the same day that I will get the refund back within 4-5 days and still I didn’t get the refund till date which is 16 dec 2020. Please do the needful.
                                +2 photos
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                Hey Chelsia,

                                We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                Regards,
                                KFC India
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                                  G
                                  gowri gm
                                  Dec 15, 2020
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                                  I have ordered food on DEC 13th 2020 though KFC App, money got deducted from the bank account, but order is not placed, it got rejected, but money is deducted, do the needful.
                                  KFC India customer support has been notified about the posted complaint.
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                                    K
                                    karthikj29
                                    Dec 12, 2020
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                                    I have ordered from kfc app throught upi gateway. Amound was debited from my bank account and the order was not placed.
                                    I paid ₹257 via upi on 12 Dec bangalore .
                                    I have the screen shot of the traction.
                                    Please initiate the refund ASAP.
                                    +1 photos
                                    KFC India customer support has been notified about the posted complaint.
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                                      B
                                      Batman987654321
                                      Dec 11, 2020
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                                      Address: Itanagar, Arunachal pradesh

                                      I paid for the order but the order was not placed..
                                      +1 photos
                                      KFC India customer support has been notified about the posted complaint.
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                                        W
                                        wahab@02
                                        Dec 10, 2020
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                                        Address: Thanjauvr

                                        I have order KFC from KFC app on 2/12/2020. my amount is debited and my order is not Placed. till now my amount is not refunded.
                                        +1 photos
                                        KFC India customer support has been notified about the posted complaint.
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