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KFC India Complaints & Reviews

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Updated: Aug 8, 2026

Complaints 2792

Resolved

513

Unresolved

2279

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KFC India reviews & complaints page 70

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I had ordered online in kfc app and paid amount of rs 734 through internet banking on 16th April 2021 . Later the order is not confirmed and the details are also not showing up the app .

Aug 6, 2021

Complaint marked as Resolved

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KFC India Customer Care

from Mumbai, Maharashtra

Apr 20, 2021

Verified Support

Hi,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

AkshathaR's reply, Apr 21, 2021

Hi,

The email ID is showing as protected. So could you please help me with the mail ID to send the details .

Regards,
Akshatha

AkshathaR's reply, Apr 21, 2021

Contact number : 8951643895
Restaurant details: kfc shivamogga
Order I'd: not generated
Order amount: 734 rs
Mode of payment: internet banking
Mail ID: [email protected]

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Address: KFC Mate Square Bhojraj Multipupose Hall, having Sheet No. 88 of Mouza Amabazari, Shraddhanand Peth, South Ambazari Road, Nagpur

I ordered a large chicken popcorn and a mojito. Paid 248 through gpay. The app crashed and I haven't recieved a refund.

KFC India customer support has been notified about the posted complaint.

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Address: Near J.S. Vidyalaya, Jail Road, House No. 2

My family visited KFC, Jorhat (Assam) Pin -785001, tonight at 9 pm for a take away and ordered a Chicken Zinger Meal and a chicken legg bucket with 3 pepsi... they packed and gave us the bag, but when we took it and opened in our home the glasses of pepsi were damaged, packing was improper and the pieces of chicken leg were damped and sticky not of the quality of KFC. We had to through the entire packed bag...this needs a proper complaint and a lesson must be taught to them for harming the name of KFC in such a way

Aug 6, 2021

Complaint marked as Resolved

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KFC India Customer Care

from Mumbai, Maharashtra

Apr 19, 2021

Verified Support

Hello,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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Date Of Incident - 28/0302021

Client number - [protected] (K290W06818)

Place of process of food : Banashankari, FIT NO.7, Ground floor, 100ft Ring Road, 5th block, 3rd stage, Bengaluru, Karnataka.

I have ordered the food but the delivery boy was unable to find the address. I waited for 1 1/2 hour and also guided him the address. Finally I told him to wait at place to receive the order myself. But he even didn't wait and cancelled the order without informing me. I totally disappointed with service. He told that I will get refund in 4 days. It's been 15 days till today. Still not received any refund or any information about refund.

I am requesting for my refund... Hope I get it soon.

Aug 12, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2021

KFC India Customer Care's response Hi Hari, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference
on [protected]@yum.com, so that we can assist you further with the same.

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Address: Guwahati

I have ordered online in kfc app and paid amount Rs 385 through GPAY.
Amount deducted but order not confirmed and in app it is showing no previous order. Kindly refund my amount.

Aug 6, 2021

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KFC India Customer Care

from Mumbai, Maharashtra

Apr 12, 2021

Verified Support

This shouldn't have happened. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that our team can connect with you at the earliest.

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Address: Jamshedpur

I ordered for KFC Favorites (399₹) and wings(150₹) so net cost was(593₹).
After I did my payment, I didn't not receive any status of my order nor I received my order ID.
When I clicked on Previous order on KFC app I found that there was no order placed
Kindly look into the matter.
As I want the money urgently.

Aug 6, 2021

Complaint marked as Resolved

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KFC India Customer Care

from Mumbai, Maharashtra

Apr 10, 2021

Verified Support

Hi,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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I ordered from kfc online
It came from Preet vihar order no. 9231
I was shocked when I opened the box. Whole item was absolutely cold so didn't taste good.my family got disappointed when they touched piece of chiken bcoz it was not hot and it was looking that it was made quite earlier maybe before 2 3 hr.
At last I threw all items and writing in disappoint.Return my valuable money or repeat the same order with some taste so that I can trust KFc brand again.
Contact no. [protected]

Aug 6, 2021

Complaint marked as Resolved

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KFC India Customer Care

from Mumbai, Maharashtra

Apr 8, 2021

Verified Support

Hi,

We'll get this checked. Please share your contact number, restaurant details, order ID, on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

Rajnish.raj.raj's [Complaint's author] reply, Apr 8, 2021

Con no.- 9667469799
Restaurant -Preet vihar KFC
Order I'd 9231

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I have placed an order (delivery) but after 10 min a pop up menu show you have take away from following restaurants. So, I selected one of them and when I visited that store they said they didn’t received any such order. I want my Rs 714

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Apr 8, 2021

Verified Support

Hi,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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I have placed an order with kfc app and paid the amount from GPAY. Amount have been successfully deducted but order was not placed with kfc. I got this message from kfc soon after amount have been deducted.

We are trying to push your order. In case your order is not placed, order amount will be refunded within 4-5 business days

It's been 5 days and the amount still not credited.
Am attaching the screenshot from kfc app

order date : 30th march, 2021
gpay kfc no : +91 [protected]

KFC India customer support has been notified about the posted complaint.

Apr 05, 2021

Updated by NeelDas my gpay no : [protected]

Apr 05, 2021

Updated by NeelDas pfa my gpay order status

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30th march I ordered via upi, I have screenshot also but did not got any order id . I got a sms that "we will try to push your order, if not succesfull, refund will be processed within 4-5 days . I called customer care and they suggested to re order using COD and wait for upi refund . I did the same or suggested . Till now did not received any refund

KFC India customer support has been notified about the posted complaint.

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My order has not been taken after the amount been debited

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Address: Madh island malad (w)

Sir, I with my family visited Inorbit malad kfc outlet on friday2and ordered family bucket, when we tasted chicken it was very salty, and outer coating was torn and not upto mark when I complaint, miss noor accepted that chicken was salty, kfc ruined my family lunch, didn't accept such kind of quality from kfc, pls explain why such quality product and horrible experience

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Address: Guwahti, Assam

I ordered food on kfc app and I paid online for yhe food unfortunately the order failed the food never came and when I called the customer support they said order failed and said I would be refunded under 72 hours its been 72 hours I still haven't receive my refund and when I call customer support they all hang up telling me to wait

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Apr 3, 2021

Verified Support

Hi,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

KFC India Customer Care

from Mumbai, Maharashtra

Apr 3, 2021

Verified Support

Hi,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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I ordered a burger and fries worth Rs 310 from KFC. It was deliver so.late that it was not in condition to be eaten. It was cold and total waste of money.

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Apr 3, 2021

Verified Support

Hi,

We'll get this checked. Please share your contact number, restaurant details, email ID and order ID on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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My recent order's payment is debited, but order is not placed.

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Apr 3, 2021

Verified Support

Hi,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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Address: Gaur city mall noida extension

Website: Kfc

We ordered chicken burger and the burger has no taste. We call the staff person for showing him but he didn't came he said another person to come but no one came and listen to us. There was only chicken no sauce nothing only cabbage which was tasting disgusting

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Apr 3, 2021

Verified Support

Hi,

We'll get this checked. Please share your contact number, restaurant details, email ID and order ID on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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I've ordered from KFC dated 25th March 2021. The money was deducted from the wallet but neither food nor money was received. Talked to customer care they said the deducted money will be given back to you in 72 hrs. And you'll get a notification. So far 80 hrs has been passed. Now even Customer care number( [protected]- Kolkata) is saying not in used.
Please look into this. I hereby attaching the transaction details for your reference.

Aug 7, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2021

KFC India Customer Care's response Hi,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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Address: Khjaguda, Aparna Westside near Delhi public school , Lancohills road ,500089

I ordered my food from your KFC mobile APP
My payment is Done But my order doesn't received.

Aug 6, 2021

Complaint marked as Resolved

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KFC India Customer Care

from Mumbai, Maharashtra

Mar 31, 2021

Verified Support

Hello,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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I had purchased a burger at KFC Gachibowli, Hyderabad. I also wanted to buy a water bottle but they were charging me 50 rupees for 1 ltr of Aquavess water. I did not buy the water though.
The reason for this complaint is - I wanted to bring this to the notice of concerned authorities so that they do not loot customers with high-priced water bottles.

Aug 9, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2021

KFC India Customer Care's response Hello,

We'll get this checked. Please share your contact number, restaurant details and order ID on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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Address: A/P -Deccan Gymkhana Tal-Pune Dist-Pune,Ganjave chowk pune 30

I ordered from kfc app for 255rs the money debited from my account and credited to http://yumrestaurantindia.billdesk/ but order is received and there is no status also.

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Mar 31, 2021

Verified Support

Hello,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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