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KFC India Complaints & Reviews

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Updated: Feb 21, 2026
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KFC India reviews & complaints page 70

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N
Nipun20029
from Delhi, Delhi
Feb 8, 2021
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Payment failure

Website: kfc.com

As i was ordering on 8 feb 2021 i choosen amazon pay upi for payment there transaction was successful but on kfc app i have seen a msg for seconds that order failed. And finally order not placed.

It is about 1 hr i didn't get refund for this. Kindly help

Upi ref:[protected]

I placed order again with different mode of payment that order placed.

Kindly refund it soon. I m attaching...
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T
thushar.3t
from Thiruvananthapuram, Kerala
Feb 6, 2021
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Address: Door No 001, QRS Mall Square, Mahathma Gandhi Rd, opposite Raymond Showroom, Thiruvananthapuram, Kerala 695001

I ordered multiple items including one chicken zinger from KFC. But while me and my daughter eating time, we noticed that inside the chicken zinger, there was a waste of portion of eaten apple. I have attached the screenshot. KFC order number:K[protected]; POS NoT14815. Store Address : Door No 001, QRS Mall Square, Mahathma Gandhi Rd, opposite Raymond Showroom, Thiruvananthapuram, Kerala 695001. In this covid time this issue is a very high problem. I contacted store manager Mr. Selvan. But very disappointed behaviour from his side. Please take high action against this store. My mail id: thushar.[protected]@gmail.com
KFC India customer support has been notified about the posted complaint.
Feb 06, 2021
Updated by thushar.3t Please take action against this store
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    Subodh Yaduvanshi
    from Kolkata, West Bengal
    Feb 4, 2021
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    Address: Entertainment mall (Khatauli)

    Hi,

    I would like to say that today I went to KFC which is in khatauli (Entertainment mall).
    I ordered for chicken pieces but there is something wrong with the food and its like a stale food and not as per standard of KFC ...

    Hope you will correct this in future or I have to go somewhere else as there is lots of option for the same...

    I like KFC because of the unique standard..

    Regards
    Subodh Yadav
    [protected]
    KFC India customer support has been notified about the posted complaint.
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      B
      Bharu011
      Feb 3, 2021
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      Address: Parvati nagar, Bellary

      Ordered online takeaway... Payment is successful but order was not placed. Please check it.
      KFC India customer support has been notified about the posted complaint.
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        P
        pavana roy
        from Bengaluru, Karnataka
        Feb 1, 2021
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        I've ordered for Rs. 234 from KFC and the amount was been debited. But till now I've not received any updates regarding the order.
        KFC India customer support has been notified about the posted complaint.
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          A
          Ajay Ajabe
          Feb 1, 2021
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          I want refund of rs 626

          Address: Dibrugarh , aasam

          I ordered ultimate saving bucket of rs 599 on 28/01/2021 from Dibrugarh, Assam but while ordering i faced some technical issues in that my money was debited from bank account but order was didn't placed so now please give me my money back...
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          M
          moka jagadeesh
          from Visakhapatnam, Andhra Pradesh
          Jan 27, 2021
          Resolved
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          Resolved

          Today i ordered frok your KFC Branch at kakinada east godavari district belongs to andhrapradesh state ie.wednesday bucket through Zomato.in said time order received but in that order one of the chicken joint cooked with thread and my family really shocked after see that type of food from KFC.i need specific answer from KFC.
          Aug 6, 2021
          Complaint marked as Resolved 
          KFC India customer support has been notified about the posted complaint.
          View replies
          Hi,

          Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

          Regards,
          KFC India
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            V
            varshatripathi25
            Jan 27, 2021
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            Address: Prayagraj

            I ordered veg combo from KFC App and paid to YUM restaurants through phone pe.
            My order was not delivered.
            I have been calling to lodge complaint about the same at various helpline numbers but unable to connect to any of it.
            This is highly disappointing cheating on someone's money.
            I need my money back at the earliest.
            How can a brand like KFC be cheating it's customers!!!
            Dreadful...
            Need my refund and won't ever order again.
            Jan 28, 2021
            Complaint marked as Resolved 
            KFC India customer support has been notified about the posted complaint.
            Jan 28, 2021
            Updated by varshatripathi25             Resolved
            View replies
            Thank you in consumercomplaints.in for resolving my query. Got my money back.
            Thank you for all help.
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              T
              tanveerar
              from Mumbai, Maharashtra
              Jan 27, 2021
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              First Online order was placed on KFC website on 23rd Jan 2021 Saturday at 5:40pm; message received from KFC at 5:41pm that the order didn't go thru and they are trying to Push the same. Then I called up customer care, wherein they stated that the order is not placed and Refund will be processed within 72 Hrs. Value was INR. 1, 789.50. And they suggested we try again to place the order.

              Second Online order was placed on KFC website on 23rd Jan 2021 Saturday at 5:52pm; message received from KFC at 5:53pm that the order didn't go thru and they are trying to Push the same. Then I called up customer care again, wherein they stated that the order is not placed again and Refund will be processed within 72 Hrs. Value was INR. 1, 789.50.

              So two Refunds are pending after 91 Hours. and value of INR. 1, 789.50 x 2 times.
              KFC India customer support has been notified about the posted complaint.
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                K
                Krishna Kamireddy
                Jan 26, 2021
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                Chicken is very bad and very black colour bad small

                I am going to eat food KFC in erramanzil metro mall nimis beside

                That's chicken 🍗 it's black colour and it's smell, I am asking shope keeper and cook told blood is there so it' small and heating very high temperature 🌡️. It's very bad experience so bad, I don't eat....
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                M
                Mom VS Son Multicuisine
                Jan 26, 2021
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                Address: No. 20-2-552/D2 Maruthi Nagar Korlagunta Tirupati - 517501

                I placed an order from my registered mobile no. [protected] and the payment was done through upi but order details not received. Please check the below attached screenshot for your ref. and kindly refund the amount
                KFC India customer support has been notified about the posted complaint.
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                Problem resolved on 27th Jan 2021 thank u
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                  D
                  drkumararun
                  from Delhi, Delhi
                  Jan 26, 2021
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                  Address: 203 SAVITRI NAGAR.NEW DELHI

                  Sir for order number: 1581
                  Delivery date: 18 January 2021
                  Estimated Delivery time: 20:19
                  Contact number: [protected]
                  I didn't received food and didn't receive refund also.I make a call to customer care she promised me that refund initiated in 72 hrs.but till to dat I didn't received refund.So pls make refund asap.
                  KFC India customer support has been notified about the posted complaint.
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                    K
                    Kfclover
                    from Lawar Khas, Uttar Pradesh
                    Jan 25, 2021
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                    Me and my friends visited KFC Srinagar. My friend got a terrible belly ache (name withheld due to conservative laws) and it has been 3 days, his faeces are as liquid as ‘tip tip barsa paani’. We all had terrible stomach too but it passed with the wind. Please take this complaint seriously.
                    KFC India customer support has been notified about the posted complaint.
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                      R
                      rishav123@
                      from Vadodara, Gujarat
                      Jan 22, 2021
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                      Address: EUGENE DWAR, FATEHGANJ, VADODARA, GUJARAT

                      I had ordered from kfc site by paying in online mode. Though the amount of 818.99/- got deducted successfully, i did not grt a order confirmation.
                      i had immediately called the customer care, who provided me with not much help.
                      i would like to know the procedure to get my amount refunded.
                      KFC India customer support has been notified about the posted complaint.
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                        N
                        Nivish
                        from Kakinada, Andhra Pradesh
                        Jan 22, 2021
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                        Order number: K250W34057, ordered from asilmetta opp RTC complex, VISAKHAPATNAM
                        My order details
                        I ordered
                        Ultimate Savings Bucket
                        1x WOW HOT WINGS 6 PCS
                        1x CH STRIP 4 PC
                        1x COB-HC 4 PIECES
                        1x Pepsi Pet 600ml
                        1x MAYO EGGLES
                        1x 1000 ISLAND DIP
                        1x 1000 ISLAND XTRA D-1
                        1x Free Medium Popcorn
                        But received less quantity from what I ordered please see attached picture for what I received.
                        Please do needful to me I totally disappointed for the done please get me out from this problem as early as possible
                        KFC India customer support has been notified about the posted complaint.
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                        This is the items which I have received please do needful as soon as possible
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                          V
                          VIGNESH KUMAR S
                          Jan 22, 2021
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                          Address: 12 C, Krishna Nagar, K.K Pudur,, Opposite to Parsn Symphony Apartments

                          I place my order using the KFC mobile app for Rs.614.99 on 22.01.2021. I made payment through Google pay. My amount got deducted but the order was not placed. The items are still in the cart.
                          I am attaching the image of the transaction I made.
                          KFC India customer support has been notified about the posted complaint.
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                            A
                            Abdullah Taha
                            from Mumbai, Maharashtra
                            Jan 20, 2021
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                            Hi, I placed an order on Kfc app twice. Both orders were cancelled however. Only one of the order was refunded. I've contacted kfc about a dozen times and they've been no help at all. Now they are not even responding to emails. Please help me get my money back. Thanks
                            KFC India customer support has been notified about the posted complaint.
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                              S
                              Sridevi Vijay
                              from Tiruvannamalai, Tamil Nadu
                              Jan 18, 2021
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                              Address: ADDRESS No 2851/35, GF, Kamal Subramaniam Arcade, Trichy Main Road Petha Perumal Colony Thanjavur - 613007

                              I made a online delivery on 18/01/2021 twice but didn't get confirmation msg or any sort of communication but my amount was debited from my account
                              KFC India customer support has been notified about the posted complaint.
                              Jan 18, 2021
                              Updated by Sridevi Vijay                               I made a online delivery on 18/01/2021 twice but didn't get confirmation msg or any sort of communication but my amount was debited from my account
                              View replies
                              Hi Sridevi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                              Bhai mila refund ???
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                                S
                                Sridevi Vijay
                                from Tiruvannamalai, Tamil Nadu
                                Jan 18, 2021
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                                Address: ADDRESS No 2851/35, GF, Kamal Subramaniam Arcade, Trichy Main Road Petha Perumal Colony Thanjavur - 613007

                                I made online delivery on 18/01/2021 twice one at around 7:15pm but didn't get order confirmation message but amount was debited .So again made repeated the same order around 8:30 pm but this time also didn't get the confirmation order...tried to contact customer care but ended in vain...only recieved that all executives were busy...its height of worst network...very poor in customer care response
                                Kindly do the needfull
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                Hi Sridevi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                                  K
                                  Krittika Gupta
                                  from Delhi, Delhi
                                  Jan 18, 2021
                                  Resolved
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                                  Resolved

                                  Order no#2199
                                  Pitampura

                                  I ordered on 18 jan 21
                                  However money has been debited thrice from my account, please refund asap
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  KFC India customer support has been notified about the posted complaint.
                                  View replies
                                  Hi Krittika, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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