Submit a Complaint
Claimed

KFC India Complaints & Reviews

www.kfc.co.in
1
Updated: May 5, 2026
Complaints 2781
Resolved
513
Unresolved
2268
So far, so good. KFC India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope KFC India will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to KFC India

Having problems with KFC India?

File a complaint and get it resolved by KFC India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
KFC India
Rank #1-20

KFC India reviews & complaints page 70

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Shefali Bhandary
Feb 12, 2021
Report
Copy

I had placed an order on the 7th of February using their app, the store calls and said they don't deliver to my location and they will cancel the order and process my refund. Till now it's not been processed. I have been calling the customer care they are not responding correctly. Nor are they aware the order was cancelled
KFC India customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    C
    clement p abraham
    from Kottayam, Kerala
    Feb 10, 2021
    Report
    Copy

    I have been trying to place the order in KFC official app and done payment of around 900 rs.Order was placed from two numbers.I have contacted many times to customer care regarding this and the outlets they have been saying order was unsuccessful due to technical issues from your end.its so irritating and there is no refund initiated from your end till now.
    Iam attaching the order details and payment from paytm screen shot.its clear from screenshot there is two payment done for kfc from my paytm.kindly do check and process the refund.
    KFC India customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      harshit27_
      Feb 9, 2021
      Report
      Copy

      Address: NNo. 367, Ground Floor, Radhey Shree Patna, Kankarbagh Main Rd, Patna, Bihar 800020

      I tried to place an online order on KFC app and paid using Paytm UPI but the money got deducted and no order was showing in the application.
      Contact - [protected]
      email ID - [protected]@gmail.com
      Order Amount - Rs 634
      Ordered Item - Big 8
      UPI Reference No[protected]
      Mode of Payment - UPI
      Date & Time - 09 Feb 2021, 09:41 PM

      I've attached the payment proof.
      Please take a look and refund my money ASAP.
      Thank You.
      KFC India customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        N
        Nipun20029
        from Delhi, Delhi
        Feb 8, 2021
        Resolved
        Report
        Copy
        Resolved

        Payment Failure

        I was ordering on 8 feb 2021 i chose amazon pay upi for payment there transaction was successful but on kfc app i have seen a msg for seconds that order failed. And finally order not placed.

        It is about 1 hr i didn't get refund for this. Kindly help

        Upi ref:[protected]

        I placed order again with different mode of payment that order placed.

        Kindly refund it soon. I m attaching screenshot...
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        N
        Nipun20029
        from Delhi, Delhi
        Feb 8, 2021
        Resolved
        Report
        Copy
        Resolved

        Payment failure

        Website: kfc.com

        As i was ordering on 8 feb 2021 i choosen amazon pay upi for payment there transaction was successful but on kfc app i have seen a msg for seconds that order failed. And finally order not placed.

        It is about 1 hr i didn't get refund for this. Kindly help

        Upi ref:[protected]

        I placed order again with different mode of payment that order placed.

        Kindly refund it soon. I m attaching...
        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy
        T
        thushar.3t
        from Thiruvananthapuram, Kerala
        Feb 6, 2021
        Report
        Copy

        Address: Door No 001, QRS Mall Square, Mahathma Gandhi Rd, opposite Raymond Showroom, Thiruvananthapuram, Kerala 695001

        I ordered multiple items including one chicken zinger from KFC. But while me and my daughter eating time, we noticed that inside the chicken zinger, there was a waste of portion of eaten apple. I have attached the screenshot. KFC order number:K[protected]; POS NoT14815. Store Address : Door No 001, QRS Mall Square, Mahathma Gandhi Rd, opposite Raymond Showroom, Thiruvananthapuram, Kerala 695001. In this covid time this issue is a very high problem. I contacted store manager Mr. Selvan. But very disappointed behaviour from his side. Please take high action against this store. My mail id: thushar.[protected]@gmail.com
        KFC India customer support has been notified about the posted complaint.
        Feb 06, 2021
        Updated by thushar.3t         Please take action against this store
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Subodh Yaduvanshi
          from Kolkata, West Bengal
          Feb 4, 2021
          Report
          Copy

          Address: Entertainment mall (Khatauli)

          Hi,

          I would like to say that today I went to KFC which is in khatauli (Entertainment mall).
          I ordered for chicken pieces but there is something wrong with the food and its like a stale food and not as per standard of KFC ...

          Hope you will correct this in future or I have to go somewhere else as there is lots of option for the same...

          I like KFC because of the unique standard..

          Regards
          Subodh Yadav
          [protected]
          KFC India customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            Bharu011
            Feb 3, 2021
            Report
            Copy

            Address: Parvati nagar, Bellary

            Ordered online takeaway... Payment is successful but order was not placed. Please check it.
            KFC India customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              pavana roy
              from Bengaluru, Karnataka
              Feb 1, 2021
              Report
              Copy

              I've ordered for Rs. 234 from KFC and the amount was been debited. But till now I've not received any updates regarding the order.
              KFC India customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Ajay Ajabe
                Feb 1, 2021
                Report
                Copy

                I want refund of rs 626

                Address: Dibrugarh , aasam

                I ordered ultimate saving bucket of rs 599 on 28/01/2021 from Dibrugarh, Assam but while ordering i faced some technical issues in that my money was debited from bank account but order was didn't placed so now please give me my money back...
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                M
                moka jagadeesh
                from Visakhapatnam, Andhra Pradesh
                Jan 27, 2021
                Resolved
                Report
                Copy
                Resolved

                Today i ordered frok your KFC Branch at kakinada east godavari district belongs to andhrapradesh state ie.wednesday bucket through Zomato.in said time order received but in that order one of the chicken joint cooked with thread and my family really shocked after see that type of food from KFC.i need specific answer from KFC.
                Aug 6, 2021
                Complaint marked as Resolved 
                KFC India customer support has been notified about the posted complaint.
                View replies
                Hi,

                Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

                Regards,
                KFC India
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  varshatripathi25
                  Jan 27, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Prayagraj

                  I ordered veg combo from KFC App and paid to YUM restaurants through phone pe.
                  My order was not delivered.
                  I have been calling to lodge complaint about the same at various helpline numbers but unable to connect to any of it.
                  This is highly disappointing cheating on someone's money.
                  I need my money back at the earliest.
                  How can a brand like KFC be cheating it's customers!!!
                  Dreadful...
                  Need my refund and won't ever order again.
                  Jan 28, 2021
                  Complaint marked as Resolved 
                  KFC India customer support has been notified about the posted complaint.
                  Jan 28, 2021
                  Updated by varshatripathi25                   Resolved
                  View replies
                  Thank you in consumercomplaints.in for resolving my query. Got my money back.
                  Thank you for all help.
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    T
                    tanveerar
                    from Mumbai, Maharashtra
                    Jan 27, 2021
                    Report
                    Copy

                    First Online order was placed on KFC website on 23rd Jan 2021 Saturday at 5:40pm; message received from KFC at 5:41pm that the order didn't go thru and they are trying to Push the same. Then I called up customer care, wherein they stated that the order is not placed and Refund will be processed within 72 Hrs. Value was INR. 1, 789.50. And they suggested we try again to place the order.

                    Second Online order was placed on KFC website on 23rd Jan 2021 Saturday at 5:52pm; message received from KFC at 5:53pm that the order didn't go thru and they are trying to Push the same. Then I called up customer care again, wherein they stated that the order is not placed again and Refund will be processed within 72 Hrs. Value was INR. 1, 789.50.

                    So two Refunds are pending after 91 Hours. and value of INR. 1, 789.50 x 2 times.
                    KFC India customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      Krishna Kamireddy
                      Jan 26, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      I am going to eat food KFC in erramanzil metro mall nimis beside

                      That's chicken 🍗 it's black colour and it's smell, I am asking shope keeper and cook told blood is there so it' small and heating very high temperature 🌡️. It's very bad experience so bad, I don't eat.
                      Jan 26, 2021
                      Complaint marked as Resolved 
                      It's not done my problem kfc and also this application is fake Dangerous 🙈🙉🙊
                      KFC India customer support has been notified about the posted complaint.
                      View replies
                      Those are pictures it very bad experience
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Mom VS Son Multicuisine
                        Jan 26, 2021
                        Report
                        Copy

                        Address: No. 20-2-552/D2 Maruthi Nagar Korlagunta Tirupati - 517501

                        I placed an order from my registered mobile no. [protected] and the payment was done through upi but order details not received. Please check the below attached screenshot for your ref. and kindly refund the amount
                        KFC India customer support has been notified about the posted complaint.
                        View replies
                        Problem resolved on 27th Jan 2021 thank u
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          D
                          drkumararun
                          from Delhi, Delhi
                          Jan 26, 2021
                          Report
                          Copy

                          Address: 203 SAVITRI NAGAR.NEW DELHI

                          Sir for order number: 1581
                          Delivery date: 18 January 2021
                          Estimated Delivery time: 20:19
                          Contact number: [protected]
                          I didn't received food and didn't receive refund also.I make a call to customer care she promised me that refund initiated in 72 hrs.but till to dat I didn't received refund.So pls make refund asap.
                          KFC India customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Kfclover
                            from Lawar Khas, Uttar Pradesh
                            Jan 25, 2021
                            Report
                            Copy

                            Me and my friends visited KFC Srinagar. My friend got a terrible belly ache (name withheld due to conservative laws) and it has been 3 days, his faeces are as liquid as ‘tip tip barsa paani’. We all had terrible stomach too but it passed with the wind. Please take this complaint seriously.
                            KFC India customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              rishav123@
                              from Vadodara, Gujarat
                              Jan 22, 2021
                              Report
                              Copy

                              Address: EUGENE DWAR, FATEHGANJ, VADODARA, GUJARAT

                              I had ordered from kfc site by paying in online mode. Though the amount of 818.99/- got deducted successfully, i did not grt a order confirmation.
                              i had immediately called the customer care, who provided me with not much help.
                              i would like to know the procedure to get my amount refunded.
                              KFC India customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Nivish
                                from Kakinada, Andhra Pradesh
                                Jan 22, 2021
                                Report
                                Copy

                                Order number: K250W34057, ordered from asilmetta opp RTC complex, VISAKHAPATNAM
                                My order details
                                I ordered
                                Ultimate Savings Bucket
                                1x WOW HOT WINGS 6 PCS
                                1x CH STRIP 4 PC
                                1x COB-HC 4 PIECES
                                1x Pepsi Pet 600ml
                                1x MAYO EGGLES
                                1x 1000 ISLAND DIP
                                1x 1000 ISLAND XTRA D-1
                                1x Free Medium Popcorn
                                But received less quantity from what I ordered please see attached picture for what I received.
                                Please do needful to me I totally disappointed for the done please get me out from this problem as early as possible
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                This is the items which I have received please do needful as soon as possible
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  V
                                  VIGNESH KUMAR S
                                  Jan 22, 2021
                                  Report
                                  Copy

                                  Address: 12 C, Krishna Nagar, K.K Pudur,, Opposite to Parsn Symphony Apartments

                                  I place my order using the KFC mobile app for Rs.614.99 on 22.01.2021. I made payment through Google pay. My amount got deducted but the order was not placed. The items are still in the cart.
                                  I am attaching the image of the transaction I made.
                                  KFC India customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit

                                    Related businesses

                                    Domino's Pizza
                                    1
                                    (6599)
                                    Venky's
                                    3.8
                                    (4)
                                    Lite Bite Foods
                                    1
                                    (4)