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KFC India Complaints & Reviews

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Updated: Oct 25, 2025
Complaints 2733
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508
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2225
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S
shakhilendu arya
from Delhi, Delhi
Dec 31, 2020
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I ordered 10 hot and crispy chicken and paid for the same but I got the different and mixed pieces of different item, only 3 pieces was of Hot and Crispy chicken and other seven were chicken strips and also they were burnt partially, I am highly distrustful on your products now, I want my money back.I got the wrong plus defective ones.
Aug 5, 2021
Complaint marked as Resolved 
KFC India customer support has been notified about the posted complaint.
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We'd really like to review this, Arya. Please share your contact number, restaurant details, order ID and email ID on [protected]@yum.com, so that our team can get in touch with you regarding the same.
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    S
    shakhilendu arya
    from Delhi, Delhi
    Dec 31, 2020
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    I ordered 10 hot and crispy chicken today(30th December) and paid for the same but I got the different and mixed pieces of different item, only 3 pieces was of Hot and Crispy chicken and other seven were chicken strips and also they were burnt partially, I am highly distrustful on your products now, I want my money back.I got the wrong plus defective ones.
    KFC India customer support has been notified about the posted complaint.
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      K
      kirankumar pedada
      Dec 28, 2020
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      I ordered kfc item using app. Money deducted using upi... It was deducted by yum restaurant india private limited. But no message no service was give.
      Contact no:[protected]
      Restraunt details:kfc thudiyalur coimbatore
      +1 photos
      Aug 5, 2021
      Complaint marked as Resolved 
      KFC India customer support has been notified about the posted complaint.
      View replies
      Hi Kiran, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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        S
        Samridh Sinha
        from Delhi, Delhi
        Dec 25, 2020
        Resolved
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        I paid through BHIM app, however, the money was transferred through, the notification did not come in time and I had to pay through cash, kindly return 410 rs gone through my account to KFC. Currently I paid 820 rs, kindly transfer the 410 rs gone through BHIM APP.
        +3 photos
        Aug 5, 2021
        Complaint marked as Resolved 
        KFC India customer support has been notified about the posted complaint.
        View replies
        We'll surely help you with your concern, Samridh. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
        Reply
        Samridh Sinha's [Complaint's author] reply, Dec 29, 2020
        Says the email id is invalid. Kindly, help me out with a working email please.

        Regards
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          S
          Sumit Kaintura20
          Dec 25, 2020
          Resolved
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          I ordered a big 8 for which I used the google pay payment method. FIRST time the payment was in processing and was not yet done...so I started the payment again and the second payment was successful while the first payment was still in processing...after some time the 1st payment also got completed. So I want refund for that.
          +4 photos
          Aug 5, 2021
          Complaint marked as Resolved 
          KFC India customer support has been notified about the posted complaint.
          Dec 25, 2020
          Updated by Sumit Kaintura20           Another screenshot

          View replies
          Hi Sumit, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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            I
            inirahh
            from Delhi, Delhi
            Dec 21, 2020
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            Hello, I’m from Chennai. On 21st December 2020 around 7:15pm I was trying to place an order on the KFC app. I opted for the UPI mode of payment and the money was deducted through google pay but the order was not confirmed. I had to pay again through a different card. So the money was deducted for my order twice.

            I have attached a copy of the transaction receipt for which the order was not placed at all. I kindly request a refund for the payment through UPI.

            Thank you in advance
            +1 photos
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              X
              xanu123
              Dec 18, 2020
              Resolved
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              Resolved

              Address: 437-B Basunagar .p.o.madhyamgram bosunagar 2 kolkata 700129

              INR 429 debited from A/c no. XX1099 on[protected]:31:26 IST at UPI/P2M/[protected]/YUM RESTA/HDFC BANK. Avl Bal- INR 12143.66. Call [protected] if not done by you.

              I ordered kfc item using app. Money deducted using upi... It was deducted by yum restaurant india private limited. But no message no service was given.
              Aug 5, 2021
              Complaint marked as Resolved 
              KFC India customer support has been notified about the posted complaint.
              View replies
              Hey,

              We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference, so that our team can connect with you at the earliest.

              Regards,
              KFC India
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                R
                raja manikandan
                from Delhi, Delhi
                Dec 18, 2020
                Resolved
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                Address: [email protected]

                The issue that I have experienced was, last sunday I went to KFC
                ( Sapphire Foods India Pvt. Ltd.Madurai, CIN - U55204MH2009PTC197005, GST IN NO 33AANCS5595A1Z8
                Invoice No.TI[protected], 612432 Lakshmi )

                It occurred on: 12/12/2020
                This meant that Double time my money was deducted from my bank accountRs.414/- Please refund the Rs. 414 to my bank account

                Order Number Order No : 1973, Invoice No.TI[protected]
                +2 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                KFC India customer support has been notified about the posted complaint.
                Verified Support
                Dec 21, 2020
                KFC India Customer Care's response                 Hey Raja,

                We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference, so that our team can connect with you at the earliest.

                Regards,
                KFC India
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                  A
                  Alisha Patnaik
                  from Hyderabad, Telangana
                  Dec 17, 2020
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                  Address: as rao nagar

                  Yesterday i went to the store and placed my order. i tried paying using phonepe but the payment was taking a very long time so i paid using paytm but few mintues later i got the message that my payment got deducted from both the apps. the manager told me i will be getting a refund but i didnt get.
                  KFC India customer support has been notified about the posted complaint.
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                    S
                    Shabbeir
                    from Hyderabad, Telangana
                    Dec 17, 2020
                    Resolved
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                    Resolved

                    Address: Flat no.2, Jawahar Nagar Community hall, Beside Annapurna, Yusoufguda, Hyderabad, 500033. Studio

                    Hi,
                    My name is Shaik.Shabbeir, my Registered mobile Number is [protected], on 16/12/2020 at 11 pm i have ordered KFC food through APP and my order number: 21579. For that order for 2 times used to pay through NET Banking. My money Debited 2 times but my order was not Placed. For the 3rd Time I used to pay through Debit card and my Money debited 3rd time also and then the order placed.
                    Here i want to inform you that I have placed a single order but my money was debited for 3 Times. I need my money back for extra 2 Payments.

                    Thanking you
                    Shaik Shabbeir
                    +1 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    KFC India customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 18, 2020
                    KFC India Customer Care's response                     Hi Shaik,

                    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll
                    connect with you shortly.

                    Regards,
                    KFC India
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                      A
                      Anushka Kanade
                      from Delhi, Delhi
                      Dec 16, 2020
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                      Address: 15/12, Amruta Nagar, Manikbaug, Sinhgad Road

                      I tried to order from KFC India app and placed an order. The money got debited but my order didn't get placed. I need a refund.
                      +1 photos
                      KFC India customer support has been notified about the posted complaint.
                      View replies
                      Hi Anushka,

                      We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll
                      connect with you shortly.

                      Regards,
                      KFC India
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                        C
                        Chelsia D'cruz
                        from Delhi, Delhi
                        Dec 16, 2020
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                        I have ordered food on DEC 9th 2020 through the KFC App, money got deducted from my paytm account, but order was not placed, it got rejected and I received a msg from kfc India on the same day that I will get the refund back within 4-5 days and still I didn’t get the refund till date which is 16 dec 2020. Please do the needful.
                        +2 photos
                        KFC India customer support has been notified about the posted complaint.
                        View replies
                        Hey Chelsia,

                        We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                        Regards,
                        KFC India
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                          G
                          gowri gm
                          Dec 15, 2020
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                          I have ordered food on DEC 13th 2020 though KFC App, money got deducted from the bank account, but order is not placed, it got rejected, but money is deducted, do the needful.
                          KFC India customer support has been notified about the posted complaint.
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                            K
                            karthikj29
                            Dec 12, 2020
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                            I have ordered from kfc app throught upi gateway. Amound was debited from my bank account and the order was not placed.
                            I paid ₹257 via upi on 12 Dec bangalore .
                            I have the screen shot of the traction.
                            Please initiate the refund ASAP.
                            +1 photos
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                              B
                              Batman987654321
                              Dec 11, 2020
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                              Address: Itanagar, Arunachal pradesh

                              I paid for the order but the order was not placed..
                              +1 photos
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                                W
                                wahab@02
                                Dec 10, 2020
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                                Address: Thanjauvr

                                I have order KFC from KFC app on 2/12/2020. my amount is debited and my order is not Placed. till now my amount is not refunded.
                                +1 photos
                                KFC India customer support has been notified about the posted complaint.
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                                  A
                                  Aastha Verna
                                  from Powai, Maharashtra
                                  Dec 9, 2020
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                                  I ordered from kfc, but the outlet was closed and they took the order. Now they are not returning the amount
                                  Details
                                  Anshika Verma
                                  Contact no. -[protected]
                                  Restaurant details :Yum Restaurant India Private Limited
                                  Order Id:CICAgKDnue3Zw
                                  +1 photos
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                                    F
                                    Flora11
                                    from Powai, Maharashtra
                                    Dec 8, 2020
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                                    Hi KFC team,
                                    I ordered using kfc app from Seawoods KFC branch, Navi Mumbai. I made the payment of 331 rs using UPI. Still, in app the order is not showing as placed. Called the cc number provided in app, none picking. After several times of caliing, nobody picked the call. Didn’t expect such problem from kfc. And no alternate contact no. provided in the app. Very frustrating.

                                    Plz check the issue and refund my deducted amount asap.
                                    KFC India customer support has been notified about the posted complaint.
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                                      D
                                      dsweta
                                      from Powai, Maharashtra
                                      Dec 7, 2020
                                      Resolved
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                                      Resolved

                                      Hi,
                                      I recently placed on order through the KFC App from my registered number [protected] from Bengaluru on 7th December 2020. I paid Rs 339 via UPI - GPay but the order was not placed . The amount was also deducted from my bank account.
                                      I have attached screenshot for your reference.
                                      Please initiate the refund as soon as possible and help me get this issue resolved.
                                      +1 photos
                                      Dec 10, 2020
                                      Complaint marked as Resolved 
                                      KFC India customer support has been notified about the posted complaint.
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                                        S
                                        SWAPNAKER REDDY Nalla
                                        Dec 6, 2020
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                                        Address: 9502954474

                                        Order not delivered and money not refunded
                                        My mobile number: [protected]
                                        KFC India customer support has been notified about the posted complaint.
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