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KFC India Complaints & Reviews

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Updated: Sep 17, 2026
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N
Nancyverm
Apr 22, 2021
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I ordered grilled chicken but instead I got uncooked without flavours chicken legs. What the hell is this. You spoiled the trust and mood both.
I want new order Or refund whole amPint coz I ain't paying for this ###.
KFC India customer support has been notified about the posted complaint.
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    AkshathaR
    Apr 20, 2021
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    I had ordered online in kfc app and paid amount of rs 734 through net banking on 16th April 2021. Latr the order details did not confirmed and not showing up in the app as well . Please refund the money.
    KFC India customer support has been notified about the posted complaint.
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      A
      Akshatha Ramappa
      Apr 20, 2021
      Resolved
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      Resolved

      I had ordered online in kfc app and paid amount of rs 734 through internet banking on 16th April 2021 . Later the order is not confirmed and the details are also not showing up the app .
      Aug 6, 2021
      Complaint marked as Resolved 
      KFC India customer support has been notified about the posted complaint.
      View replies
      Hi,

      We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

      Regards,
      KFC India
      Reply
      AkshathaR's reply, Apr 21, 2021
      Hi,

      The email ID is showing as protected. So could you please help me with the mail ID to send the details .

      Regards,
      Akshatha
      AkshathaR's reply, Apr 21, 2021
      Contact number : 8951643895
      Restaurant details: kfc shivamogga
      Order I'd: not generated
      Order amount: 734 rs
      Mode of payment: internet banking
      Mail ID: [email protected]
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        S
        Swapnil Eddy Kadu
        Apr 17, 2021
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        Address: KFC Mate Square Bhojraj Multipupose Hall, having Sheet No. 88 of Mouza Amabazari, Shraddhanand Peth, South Ambazari Road, Nagpur

        I ordered a large chicken popcorn and a mojito. Paid 248 through gpay. The app crashed and I haven't recieved a refund.
        KFC India customer support has been notified about the posted complaint.
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          M
          Mriganka Mousam Sharma
          from Hojai, Assam
          Apr 16, 2021
          Resolved
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          Resolved

          Address: Near J.S. Vidyalaya, Jail Road, House No. 2

          My family visited KFC, Jorhat (Assam) Pin -785001, tonight at 9 pm for a take away and ordered a Chicken Zinger Meal and a chicken legg bucket with 3 pepsi... they packed and gave us the bag, but when we took it and opened in our home the glasses of pepsi were damaged, packing was improper and the pieces of chicken leg were damped and sticky not of the quality of KFC. We had to through the entire packed bag...this needs a proper complaint and a lesson must be taught to them for harming the name of KFC in such a way
          Aug 6, 2021
          Complaint marked as Resolved 
          KFC India customer support has been notified about the posted complaint.
          View replies
          Hello,

          We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

          Regards,
          KFC India
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            S
            SiriHari
            Apr 11, 2021
            Resolved
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            Resolved

            Date Of Incident - 28/0302021

            Client number - [protected] (K290W06818)

            Place of process of food : Banashankari, FIT NO.7, Ground floor, 100ft Ring Road, 5th block, 3rd stage, Bengaluru, Karnataka.

            I have ordered the food but the delivery boy was unable to find the address. I waited for 1 1/2 hour and also guided him the address. Finally I told him to wait at place to receive the order myself. But he even didn't wait and cancelled the order without informing me. I totally disappointed with service. He told that I will get refund in 4 days. It's been 15 days till today. Still not received any refund or any information about refund.

            I am requesting for my refund... Hope I get it soon.
            Aug 12, 2021
            Complaint marked as Resolved 
            KFC India customer support has been notified about the posted complaint.
            Verified Support
            Apr 12, 2021
            KFC India Customer Care's response             Hi Hari, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference
            on [protected]@yum.com, so that we can assist you further with the same.
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              K
              Kula646
              Apr 10, 2021
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              Resolved

              Address: Guwahati

              I have ordered online in kfc app and paid amount Rs 385 through GPAY.
              Amount deducted but order not confirmed and in app it is showing no previous order. Kindly refund my amount.
              Aug 6, 2021
              Complaint marked as Resolved 
              KFC India customer support has been notified about the posted complaint.
              View replies
              This shouldn't have happened. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that our team can connect with you at the earliest.
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                K
                kumarnp1998
                Apr 9, 2021
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                Resolved

                Address: Jamshedpur

                I ordered for KFC Favorites (399₹) and wings(150₹) so net cost was(593₹).
                After I did my payment, I didn't not receive any status of my order nor I received my order ID.
                When I clicked on Previous order on KFC app I found that there was no order placed
                Kindly look into the matter.
                As I want the money urgently.
                Aug 6, 2021
                Complaint marked as Resolved 
                KFC India customer support has been notified about the posted complaint.
                View replies
                Hi,

                We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                Regards,
                KFC India
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                  R
                  Rajnish.raj.raj
                  Apr 8, 2021
                  Resolved
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                  Resolved

                  I ordered from kfc online
                  It came from Preet vihar order no. 9231
                  I was shocked when I opened the box. Whole item was absolutely cold so didn't taste good.my family got disappointed when they touched piece of chiken bcoz it was not hot and it was looking that it was made quite earlier maybe before 2 3 hr.
                  At last I threw all items and writing in disappoint.Return my valuable money or repeat the same order with some taste so that I can trust KFc brand again.
                  Contact no. [protected]
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  KFC India customer support has been notified about the posted complaint.
                  View replies
                  Hi,

                  We'll get this checked. Please share your contact number, restaurant details, order ID, on [protected]@yum.com. We'll connect with you shortly.

                  Regards,
                  KFC India
                  Reply
                  Rajnish.raj.raj's [Complaint's author] reply, Apr 8, 2021
                  Con no.- 9667469799
                  Restaurant -Preet vihar KFC
                  Order I'd 9231
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                    H
                    Himansh I Girotra
                    Apr 7, 2021
                    Resolved
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                    Resolved

                    I have placed an order (delivery) but after 10 min a pop up menu show you have take away from following restaurants. So, I selected one of them and when I visited that store they said they didn’t received any such order. I want my Rs 714
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    KFC India customer support has been notified about the posted complaint.
                    View replies
                    Hi,

                    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                    Regards,
                    KFC India
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                      N
                      NeelDas
                      Apr 5, 2021
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                      I have placed an order with kfc app and paid the amount from GPAY. Amount have been successfully deducted but order was not placed with kfc. I got this message from kfc soon after amount have been deducted.

                      We are trying to push your order. In case your order is not placed, order amount will be refunded within 4-5 business days

                      It's been 5 days and the amount still not credited.
                      Am attaching the screenshot from kfc app

                      order date : 30th march, 2021
                      gpay kfc no : +91 [protected]
                      KFC India customer support has been notified about the posted complaint.
                      Apr 05, 2021
                      Updated by NeelDas                       my gpay no : [protected]
                      Apr 05, 2021
                      Updated by NeelDas                       pfa my gpay order status

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                        N
                        neeleshdas
                        Apr 5, 2021
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                        30th march I ordered via upi, I have screenshot also but did not got any order id . I got a sms that "we will try to push your order, if not succesfull, refund will be processed within 4-5 days . I called customer care and they suggested to re order using COD and wait for upi refund . I did the same or suggested . Till now did not received any refund
                        KFC India customer support has been notified about the posted complaint.
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                          J
                          Jessica Anthony
                          Apr 4, 2021
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                          My order has not been taken after the amount been debited
                          KFC India customer support has been notified about the posted complaint.
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                            S
                            Sandesh patil 115
                            Apr 3, 2021
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                            Address: Madh island malad (w)

                            Sir, I with my family visited Inorbit malad kfc outlet on friday2and ordered family bucket, when we tasted chicken it was very salty, and outer coating was torn and not upto mark when I complaint, miss noor accepted that chicken was salty, kfc ruined my family lunch, didn't accept such kind of quality from kfc, pls explain why such quality product and horrible experience
                            KFC India customer support has been notified about the posted complaint.
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                              C
                              Chenim Ryan
                              Apr 1, 2021
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                              Resolved

                              Address: Guwahti, Assam

                              I ordered food on kfc app and I paid online for yhe food unfortunately the order failed the food never came and when I called the customer support they said order failed and said I would be refunded under 72 hours its been 72 hours I still haven't receive my refund and when I call customer support they all hang up telling me to wait
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              KFC India customer support has been notified about the posted complaint.
                              View replies
                              Hi,

                              We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                              Regards,
                              KFC India
                              Reply
                              Hi,

                              We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                              Regards,
                              KFC India
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                                R
                                Raghav Mishra Bihar
                                Apr 1, 2021
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                                Resolved

                                I ordered a burger and fries worth Rs 310 from KFC. It was deliver so.late that it was not in condition to be eaten. It was cold and total waste of money.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                Hi,

                                We'll get this checked. Please share your contact number, restaurant details, email ID and order ID on [protected]@yum.com. We'll connect with you shortly.

                                Regards,
                                KFC India
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                                  T
                                  Tanya\'s creative corner
                                  Apr 1, 2021
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                                  Resolved

                                  My recent order's payment is debited, but order is not placed.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  KFC India customer support has been notified about the posted complaint.
                                  View replies
                                  Hi,

                                  We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                  Regards,
                                  KFC India
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                                    T
                                    Tisha Singhal
                                    Mar 31, 2021
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                                    Resolved

                                    Address: Gaur city mall noida extension
                                    Website: Kfc

                                    We ordered chicken burger and the burger has no taste. We call the staff person for showing him but he didn't came he said another person to come but no one came and listen to us. There was only chicken no sauce nothing only cabbage which was tasting disgusting
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    KFC India customer support has been notified about the posted complaint.
                                    View replies
                                    Hi,

                                    We'll get this checked. Please share your contact number, restaurant details, email ID and order ID on [protected]@yum.com. We'll connect with you shortly.

                                    Regards,
                                    KFC India
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                                      S
                                      Sarv0
                                      Mar 31, 2021
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                                      Resolved

                                      I've ordered from KFC dated 25th March 2021. The money was deducted from the wallet but neither food nor money was received. Talked to customer care they said the deducted money will be given back to you in 72 hrs. And you'll get a notification. So far 80 hrs has been passed. Now even Customer care number( [protected]- Kolkata) is saying not in used.
                                      Please look into this. I hereby attaching the transaction details for your reference.
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      KFC India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 03, 2021
                                      KFC India Customer Care's response                                       Hi,

                                      We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                      Regards,
                                      KFC India
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                                        B
                                        bhupendarrocky
                                        Mar 31, 2021
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                                        Resolved

                                        Address: Khjaguda, Aparna Westside near Delhi public school , Lancohills road ,500089

                                        I ordered my food from your KFC mobile APP
                                        My payment is Done But my order doesn't received.
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        KFC India customer support has been notified about the posted complaint.
                                        View replies
                                        Hello,

                                        We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                        Regards,
                                        KFC India
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