KFC India Complaints & Reviews

Hi, I placed an order on Kfc app twice. Both orders were cancelled however. Only one of the order was refunded. I've contacted kfc about a dozen times and they've been no help at all. Now they are not even responding to emails. Please help me get my money back. Thanks

I made a online delivery on 18/01/2021 twice but didn't get confirmation msg or any sort of communication but my amount was debited from my account

I made online delivery on 18/01/2021 twice one at around 7:15pm but didn't get order confirmation message but amount was debited .So again made repeated the same order around 8:30 pm but this time also didn't get the confirmation order...tried to contact customer care but ended in vain...only recieved that all executives were busy...its height of worst network...very poor in customer care response
Kindly do the needfull

Order no#2199
Pitampura

I ordered on 18 jan 21
However money has been debited thrice from my account, please refund asap

I ordered in KFC application and it took to the payment I chose to pay through google pay and I paid the money...money also got deducted but then the application didn't show any order I tried contacting the customer support it had no response please initiate the refund as soon as possible I will share my transaction details

I have made payment of takeaway in KFC, but order is not placed.

Hello,
I visited kfc nellore branch on 3rd January. While i was trying to pay the credit card machine showed the card is declined, so i payed using phone pey. But the amount got deducted twice from my account.
Already i contacted someone from the store on Thursday 7th of January. There is no update on the issue.
Kindly look into it. I attached the screenshots of messages debited from my card and credit card statement and ths issue raised by one o[censored]r employees

I have oder food on 14 Jan 2021 through KFC application by paying through UPI, or PhonePay, for 628/- Rs . however the amount got debited but order is not placed.

Kindly look into this. This is really disturbing.

I ordered in kfc application and it took to the payment i chosed to pay through google pay and i paid the money...money also got deducted but then the application didnt show any order i tried contacting the customer support it had no response please initiate the refund as soon as possible i will share my transaction details

I have ordered through KFC app and paid 264 rs.. But they didnt register my order and i lost my money.. Their customer care s not responding

Neeraj
Kalpaka
Adoor
Phone [protected]

I order the kfc chicken via kfc app order not placed but my amount is dedited from account

I have ordered 2 Popcorn Rice bowls along with 8 wings. However, the wings were sorrow in taste. Usually, I ordered it from KFC Yeshwanthpur, however due to non availability I ordered it from NEW BEL Road KFC Store. Experience was worst since meal was worst in taste. I never expected this kind of taste from KFC Store. I am consuming weekly or biweekly, since more than a decade, I never expected this kind of taste and experience from KFC....

I made a payment through KFC app and paid by PAYTM, but the order was not placed on the app!

Made a payment for the bucket of Rs 550, and the transaction was successful through Gpay. But the order was not placed in their app and showed unsuccessful transaction. And the money was lost from my account.

I have been a frequent customer at your Bandra (Mumbai) outlet and have always had a good experience. For the first time I visited your Chembur outlet at K Star mall last Sunday the 3rd of Jan. I ordered 2 ultimate meals and wanted a takeaway as we had guests at home. I requested the order taker to give me a bottle of Pepsi instead of the three glasses which come with the ultimate meal since I was taking a takeaway. The order taker then called the manager who goes by the name of Nilufer and she at first refused to give me the bottles of pepsi. When I told her that I have always been given two bottles of Pepsi with every ultimate meal when it is a takeaway at your Bandra outlet, she very rudely told me that she could not comply with that. When I again told her that KFC rules cannot be changed at different outlets and it should be uniform, then she agreed to give me one bottle. She then called up someone, I assume from the Bandra outlet and started screaming at the person on the other end on why are they giving two bottles of pepsi to customers who take a takeaway. And this conversation went on for a good five minutes. She made it a point that I heard every bit of her conversation. Later when the two ultimate meals were being packed I noticed that the three dips that come with the meal were not included. I then brought it to the notice of the order taker and she told the person packing the meals to include the dips. Here again instead of putting six dips for two meals, he was putting only three. The order taker again had to instruct the person packing the meals to put six dips. Finally when the meals were ready, they were again hesitating to give me the bottles of pepsi. At first they gave me only one, but later when I reminded them that I have taken two meals, they gave me the second bottle. The sheer incompetence of the staff only reflects the attitude and rude behaviour of the manager Nilufer. I would never ever wish to visit your Chembur outlet due to the rude behaviour of the manager and the incompetence of her staff.

I had ordered from the kfc India website, the order was unsuccessful, but the money was deducted from my account and I haven't received any refund yet.

I ordered with KFC through zomato on the evening of January 2nd 2021. The order amount was roughly Rs. 500. When the zomato delivery agent showed up, I realized that they had messed up the order and had forgotten many things. I returned it to the agent and upon reaching the outlet, he put me on call with the manager. This KFC is in Tambaram Sanatorium region in Chennai. The manager was very unprofessional and after a few seconds he put me on hold and cut me off. A few seconds later, the agent called back again and this time the manager told me that yes they screwed up the order and that he can send the right order the next day! Really? I told him that if I wanted to eat next day I can order the next day and asked him what was his point. I told I would like my order canceled and he said I had to get the refund from zomato.

Now, I have taken up the refund process with zomato. The point here is this manager is woefully unsuited to front a business that has such a big brand name. It was his responsibility to get things right and when his store messed up, he should own up and be courteous about it and not act in such an arrogant fashion. As is with any job, you screw up, you man up and own it. Same holds for KFC. This is unacceptable and hope such people are filtered appropriately the next time KFC decides to promote somebody as a store manager.

Ordered by 10:30 and still haven't got my order. I ordered for breakfast. And now I am getting feed back links about how the delivered order was it 1:00 clock. Is this how kfc operates. If you can't deliver soon why can't you cancel the order.

I recently placed on order through the KFC website has guest user from my registered number [protected] from Bengaluru on 1st January 2021. I paid Rs 434 from paytm but the order was not placed . But The amount was deducted from my account. Later I called KFC customer support there told me i will get refund within 72 hours . So I placed 2nd order from phone pe and it was successful. So please don't get confuse with that.
1st order payment details : 3.13pm payment was done through paytm
2nd order payment details: 3.24pm payment done through phone pe
I have attached screenshot for your reference.
Please initiate the refund as soon as possible and help me get this issue resolved.

It's been 3 days still i didn't received refund. Please resolve this issue ASAP