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KFC India Complaints & Reviews

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Updated: Oct 25, 2025
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KFC India reviews & complaints page 71

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S
Sanila Surjith
from Powai, Maharashtra
Dec 6, 2020
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Hello sir,

I have ordered Food from KFC app and it's assigned Phoenix branch and got call from KFC branch after an hour that it's not deliverable and only take away is available. hence I told him to cancel since from app I am not able to cancel the order. And the person told that refund will be done within 3 days of time.. Please look into this issue.
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    S
    Sumen Tonye
    Dec 5, 2020
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    Address: Prozone mall aurangabad Maharashtra

    I'm sumen shanti kumar chakma i ordered on 22nd Nov 2020 at prozone mall KFC at aurangabad Maharashtra.as discussed with store manager MR.mahesh they told me that refund will be credit with in 7to 8 working days.but still not refuned so I requested please take action as soon as possible.I'm not never acpeted very bad service in KFC.so please do fast.
    KFC India customer support has been notified about the posted complaint.
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      S
      Safeeque k
      from Powai, Maharashtra
      Dec 4, 2020
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      I visit my near kfc Store I showed my booking id and transaction I'd but ordering person were said to me you call customer care
      So we're is my money
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        V
        vivek salet
        from Powai, Maharashtra
        Dec 3, 2020
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        I had bought food from kfc prahlad nagar Ahmedabad and when I opened it at my hotel the chicken was not cooked and had blood in it despite me telling them to wave and hot they gave me food not cooked
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          C
          Chandana.s
          Dec 2, 2020
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          J have order kfc through kfc online app and I paid amount through debit card the amount was deducted but restaurant cancelled the order when will they replace my amount
          KFC India customer support has been notified about the posted complaint.
          Hi Chandana, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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            V
            VARHESE
            from Mumbai, Maharashtra
            Dec 2, 2020
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            Address: 242 SHANTIVAN MHADA, OFF NEW LINK ROAD, OSHIWARA, ANDHERI WEST

            We are from Mumbai .we ordered but accidentally ordered take away instead of delivery but we could not cancel the order because it was online they promised us to pay back with in 10days order was packed on 18th Nov 2020 but not received the money
            KFC India customer support has been notified about the posted complaint.
            Hi, allow us to look into your issue. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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              A
              ads.parthi
              from Chennai, Tamil Nadu
              Nov 30, 2020
              Sep 4, 2023
              This thread was updated on Sep 4, 2023
              Resolved
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              Resolved

              Address: katpadi road,vellore

              Today, i was placed food order in kfc vellore branch,
              i was received order confirmation through mail and sms, so i will wait for the food but estimated delivery time was finished and i was call to kfc shop number, one female staff aten my call, she said with in 15 mints food will be deliver in your home but no one deliver and again i was contact for kfc vellore shop and same female staff aten my cal and she said shop closed today so your money will be refund soon and send your name, mobile number, transaction reference id through mail.

              my complaints are:
              1.why they gave wrong information to customer.
              2.why they maintained shop open in google website today.
              3.the google statements are right or wrong.
              4.how to correct the mistakes for the kfc company-if system error, network problem, electricity problem, all will be acceptable but once confirm the order to deliver the home and if not possible to contact with the customer and need to explain the situation, why they cancel my order and how to give fake information to customer.
              5.money is refundable but no one to affect the online order right and we need a safety purchasing with good approcable.
              6.if once confirm the order-we know the valid reason for cancellation otherwise, the kfc shop need to pay for penalty.
              7.don't give a false information to customer.
              +1 photos
              Dec 2, 2020
              Complaint marked as Resolved 
              Today, the KFC vellore branch manager was contact me and he was clarified, what was happen in that situation and he was spoken with calm and quiet, good manner. He was kindly approachable.. Delivery person approachable was wonderful and kindness also awesome. I got my food delivery with respectiv manner. Thanks to KFC.
              KFC India customer support has been notified about the posted complaint.
              Verified Support
              Dec 01, 2020
              KFC India Customer Care's response
              Hi Parthi,

              Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

              Regards,
              KFC India
              I order the food and i cancel for some reason . But 7 days passed but I don't get my money

              Misguided the customer and fake information - Comment #4122063 - Image #0
              Misguided the customer and fake information - Comment #4122063 - Image #1
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                P
                Prashant_mohan
                from Powai, Maharashtra
                Nov 28, 2020
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                Address: Panchkula, Haryana

                Bought 8 pcs chicken bucket, very bad oil smell.Old rancid oil used in preparation. 15 min ago Children ate it before we could find out.
                Great chance of food poisoning.

                Regards,
                Dr. Prashant Mohan
                +1 photos
                KFC India customer support has been notified about the posted complaint.
                Hi Prashant,

                Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

                Regards,
                KFC India
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                  J
                  Jamyang Dorjee Lama
                  Nov 27, 2020
                  Resolved
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                  Resolved

                  This is to inform you that on the 13th of this month, I made an order on the KFC app, which amounted to 380 rupees. I paid for the same with my account on Axis bank. The money was deducted from my account, but no order was placed on the app. I contacted the bank yesterday, and they told me that the payment was successful from the bank, with payment reference no. VUTI[protected]. Kindly look into the matter and issue my refund. Thank You.
                  +2 photos
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  KFC India customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 29, 2020
                  KFC India Customer Care's response
                  Hi Jamyang, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                    S
                    Souvik Mallick
                    Nov 26, 2020
                    Resolved
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                    Resolved

                    I tried ordering from KFC online on 20/11/2020 but the website caused and error where my money was deducted but order was not made so i again tried to place an order of the same amount but this time the order was placed along with the earlier order. So basically two same orders were placed i called the KFC from where the delivery was to be made and cancelled one order and they told me that i will get back my refund but the thing is its been 1 week and my money has not been refunded yet. I want my money to be refunded .
                    +3 photos
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    KFC India customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 29, 2020
                    KFC India Customer Care's response
                    Hi Souvik, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                      T
                      tripti patel
                      from Nagpur, Maharashtra
                      Nov 26, 2020
                      Resolved
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                      Resolved

                      On 25th Nov 2020 i have order for zinger box in bombay airport. I did payment using phonepe, it was processing and shown payment status as pending. So, KFC person said to make payment again with some other medium. So, i did payment using card.Both(phonepe and card) payment got success, so it is like payment happened twice for one order.
                      Please revert back one payment.
                      Attaching payment screenshot for both transections.
                      +3 photos
                      Jan 10, 2023
                      Complaint marked as Resolved 
                      This forum helped me resolving the complaint. Soon after submitting complaint my issue got resolved. Thanks for your help.
                      KFC India customer support has been notified about the posted complaint.
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                        M
                        MadhavMehra
                        Nov 22, 2020
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                        I ordered chicken from KFC online, my money got deducted but I did not receive any order or order id. I am attaching details about the order.
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                          M
                          Manish.r.sing
                          Nov 20, 2020
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                          Address: KFC, Royal Meenakshi Mall, Bannerghatta Road, Bangalore

                          I had ordered 3 Burgers on 19th of Nov 2020, and so far despite over 6 calls to the call centre and around 24hrs of waiting I have not received my Burgers yet.
                          There are only Apologies conveyed by the call centre team but no one seems to be helping or giving a solutions. Calls are kept on hold with music playing in the background, in the name of calls being transferred to the respective team or branch.
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                            G
                            Girish glop
                            Nov 19, 2020
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                            Address: Plot No 27 & 28 & 29, Chennai-Bangalore Highway, Karaipettai, Kanchipuram - 631552 (Near Meenakshi Hospital & Medical College, Vadivel Nagar, Enathur Village)

                            This complaint regard the negligence of the Kfc staff's...I visited so many times KFC(kanchipuram branch) every time there doing the same mistake (I ordered 7up but they are giving ice water with5%soda flavor) and also they are using pepsi cup for all drinks .very poor service .it was happened so many times please take action regard this issue...thank you
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                              J
                              JuliatSabu
                              Nov 18, 2020
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                              On 18th November I placed an order through the kfc app. Payment was made through Google Pay app. However the order has not been made. Kindly look into the matter and provide refund against the same asap. Receipt of the transaction has been attached herewith.
                              +1 photos
                              KFC India customer support has been notified about the posted complaint.
                              Hello,

                              We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                              Regards,
                              KFC India
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                                G
                                Ganesh1305
                                Nov 17, 2020
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                                I ordered through kfc app while paying money in payment gateway i chose UPI phonepay app for payment my transaction was succesful but in kfc app the order was not confirmed. So kindly look into the matter and refund my amount as soon as possible. I am attaching my payment details
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                                  M
                                  Mirmano
                                  Nov 15, 2020
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                                  Ordered kfc chicken for 450 rupees and amount also paid through upi. But food not delivered and no messages came.
                                  KFC India customer support has been notified about the posted complaint.
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                                    A
                                    AnshiVerma
                                    Nov 15, 2020
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                                    On 15th November 2020 at 6.28pm I have placed the order through KFC app and made they via Google Pay but outlet didn't receive the order.
                                    Anshika Verma
                                    Email: [protected]@gmail.com
                                    Contact no. [protected]
                                    +1 photos
                                    KFC India customer support has been notified about the posted complaint.
                                    Nov 21, 2020
                                    Updated by AnshiVerma
                                    Haven't received the amount yet
                                    Hello Anshi,

                                    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                    Regards,
                                    KFC India
                                    AnshiVerma's [Complaint's author] reply, Nov 17, 2020
                                    I have provided everything along with a screenshot in my complaint.Kindly go through the above complaint
                                    AnshiVerma's [Complaint's author] reply, Nov 23, 2020
                                    Anshika Verma
                                    Contact No. 6389819967
                                    Restaurant Details: Yum Restaurant India Private Limited
                                    Order Id: CICAgKDdnue3Zw
                                    Order Amount: 983.99
                                    DATE. 15.11.2020
                                    Mode of Payment: Online Transactions(Google Pay)

                                    Its been a week and I haven't received the amount yet
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                                      B
                                      bravo007
                                      Nov 12, 2020
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                                      Ordered 2 5in1 classicZngr box which must be of total 436.20 ₹.
                                      But the lady at the counter total billed the same at 757.00 ₹ and i did'nt got that but because the bill given to me was on temporary paper not a genuine order invoice.
                                      As later while dining i doubted the price and thought that she must have got us another zinger box which must be of 757 ₹ for both.
                                      SO later on after 5 hours when i got the genuine e-invoice send me through text msg i got to know that they have cheated us by adding kfc Bucket which cost 284.80 ₹.
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                                        R
                                        Roy Ayan
                                        Nov 12, 2020
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                                        Address: House no. 9, Sadhani Path West, Rukminigaon, Khanapara

                                        Did not receive order. Very disappointed.
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