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Updated: May 5, 2026
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KFC India reviews & complaints page 72

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G
Gunjanraj321
Jan 1, 2021
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I have ordered food but not received it.
After 30 min i received a mail about survey/feedback regarding the oredered which i didn't received .
My order number: 329W32274
Delivery date: 01 January 2021
Estimated Delivery time: 21:24
Contact number: [protected]
Jan 12, 2021
Complaint marked as Resolved 
KFC India customer support has been notified about the posted complaint.
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We are concerned to hear this, Gunjan. Please share your contact number, restaurant details, order ID and email ID on [protected]@yum.com, so that our team can get in touch with you regarding the same.
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Gunjanraj321's [Complaint's author] reply, Jan 3, 2021
My order number: 329W32274
Delivery date: 01 January 2021
Estimated Delivery time: 21:24
Contact number: 8092626570
Email id [email protected]
Gunjanraj321's [Complaint's author] reply, Jan 3, 2021
Kfc ranchi
Siram toli station road
Ranchi
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    J
    Jai Ajith Kumar
    Jan 1, 2021
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    I ordered in KFC website and selected payment method has paytm. From paytm money debited but order didn't placed. Still I didn't get refund. Please resolve the issue ASAP
    KFC India customer support has been notified about the posted complaint.
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      S
      Sanjil Chelani
      from Delhi, Delhi
      Jan 1, 2021
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      Address: KFC cg road Panchavati ahmedabad

      I ordered a big 8 bucket, the order was placed but the amount got deducted twice from my account.
      KFC India customer support has been notified about the posted complaint.
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        S
        sramk_v
        Dec 31, 2020
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        I ordered in kfc where order I'd is 3230 at 7pm. Till now it is not received. I tried to contact their number no one is picking up. This is not good. Even I am not able to cancel the order. I am texting thiss message at 10pm. If they are not able to deliver why taking the order and wasting our time for waiting for the food. Take action on these. I lost my money whether they will refund it.
        KFC India customer support has been notified about the posted complaint.
        View replies
        This shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
        Reply
        sramk_v's [Complaint's author] reply, Jan 3, 2021
        Please refund money 1173/- where order not received waste of time.
        After 1hr i received a mail about survey/feedback regarding the ordered which i didn't received .

        Contact number: 9840612617
        Kfc thudiyulur
        My order id: 3230
        Email id [email protected]

        What you mean by [protected]@yum.com. I didnt get it. I will share order details
        Is this mail id ? please send correct mail id information . i will share order details.
        Please refund money 1173/- where order not received waste of time.
        After 1hr i received a mail about survey/feedback regarding the ordered which i didn't received .

        Contact number: [protected]
        Kfc thudiyulur
        My order id: 3230
        Email id [protected]@yahoo.co.in
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          A
          Anu Kabiraj
          from Delhi, Delhi
          Dec 31, 2020
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          Address: Lalpur chowk Ranchi

          This lalpur chowk branch is useless and non responsive to customers who call them for highly delayed delivery to Swiggy
          KFC India customer support has been notified about the posted complaint.
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            S
            Sandeep Naidu Kopparthi
            Dec 31, 2020
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            Address: Bhimavaram

            Ordered by kfc app, amount debited but not taken order
            KFC India customer support has been notified about the posted complaint.
            Dec 31, 2020
            Updated by Sandeep Naidu Kopparthi             Second time also same on that day money debited not taken

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              A
              Anju Itty
              Dec 31, 2020
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              Resolved

              I made an order through kfc mobile app using sbi net banking and the payment was successful as my account got deducted with rs784 but i did not get any order confirmation.

              I have even called up kfc customer service but they said there was no order in my mobile number an did not help me any further.

              Ref/cheq no:VSB[protected]GAKDZDQH3

              INB txn of Rs.784.01 frm A/c X1726 to Yum Restau... Ref#IGAKDZDQH3 on 31Dec20.
              Aug 12, 2021
              Complaint marked as Resolved 
              KFC India customer support has been notified about the posted complaint.
              Verified Support
              Jan 06, 2021
              KFC India Customer Care's response               We'll surely help you with your concern, Anju. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with your refund.
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                S
                Sushnata Goswami
                from Delhi, Delhi
                Dec 31, 2020
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                Resolved

                I ordered through KFC app on 30.12.2020. My order contained 1 medium fries, 1 Wednesday bucket strips and a free medium popcorn along with it. But when I received my order the fries were missing from it. I tried to contact the concerned store but my calls went unanswered. Please help me in resolving my issue.
                Dec 31, 2020
                Complaint marked as Resolved 
                My issue was resolved by the store outlet
                KFC India customer support has been notified about the posted complaint.
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                  S
                  shakhilendu arya
                  from Delhi, Delhi
                  Dec 31, 2020
                  Resolved
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                  Resolved

                  I ordered 10 hot and crispy chicken and paid for the same but I got the different and mixed pieces of different item, only 3 pieces was of Hot and Crispy chicken and other seven were chicken strips and also they were burnt partially, I am highly distrustful on your products now, I want my money back.I got the wrong plus defective ones.
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  KFC India customer support has been notified about the posted complaint.
                  View replies
                  We'd really like to review this, Arya. Please share your contact number, restaurant details, order ID and email ID on [protected]@yum.com, so that our team can get in touch with you regarding the same.
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                    S
                    shakhilendu arya
                    from Delhi, Delhi
                    Dec 31, 2020
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                    I ordered 10 hot and crispy chicken today(30th December) and paid for the same but I got the different and mixed pieces of different item, only 3 pieces was of Hot and Crispy chicken and other seven were chicken strips and also they were burnt partially, I am highly distrustful on your products now, I want my money back.I got the wrong plus defective ones.
                    KFC India customer support has been notified about the posted complaint.
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                      K
                      kirankumar pedada
                      Dec 28, 2020
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                      Resolved

                      I ordered kfc item using app. Money deducted using upi... It was deducted by yum restaurant india private limited. But no message no service was give.
                      Contact no:[protected]
                      Restraunt details:kfc thudiyalur coimbatore
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      KFC India customer support has been notified about the posted complaint.
                      View replies
                      Hi Kiran, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                        S
                        Samridh Sinha
                        from Delhi, Delhi
                        Dec 25, 2020
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                        Resolved

                        I paid through BHIM app, however, the money was transferred through, the notification did not come in time and I had to pay through cash, kindly return 410 rs gone through my account to KFC. Currently I paid 820 rs, kindly transfer the 410 rs gone through BHIM APP.
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        KFC India customer support has been notified about the posted complaint.
                        View replies
                        We'll surely help you with your concern, Samridh. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
                        Reply
                        Samridh Sinha's [Complaint's author] reply, Dec 29, 2020
                        Says the email id is invalid. Kindly, help me out with a working email please.

                        Regards
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                          S
                          Sumit Kaintura20
                          Dec 25, 2020
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                          Resolved

                          I ordered a big 8 for which I used the google pay payment method. FIRST time the payment was in processing and was not yet done...so I started the payment again and the second payment was successful while the first payment was still in processing...after some time the 1st payment also got completed. So I want refund for that.
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          KFC India customer support has been notified about the posted complaint.
                          Dec 25, 2020
                          Updated by Sumit Kaintura20                           Another screenshot

                          View replies
                          Hi Sumit, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                            I
                            inirahh
                            from Delhi, Delhi
                            Dec 21, 2020
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                            Hello, I’m from Chennai. On 21st December 2020 around 7:15pm I was trying to place an order on the KFC app. I opted for the UPI mode of payment and the money was deducted through google pay but the order was not confirmed. I had to pay again through a different card. So the money was deducted for my order twice.

                            I have attached a copy of the transaction receipt for which the order was not placed at all. I kindly request a refund for the payment through UPI.

                            Thank you in advance
                            KFC India customer support has been notified about the posted complaint.
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                              X
                              xanu123
                              Dec 18, 2020
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                              Resolved

                              Address: 437-B Basunagar .p.o.madhyamgram bosunagar 2 kolkata 700129

                              INR 429 debited from A/c no. XX1099 on[protected]:31:26 IST at UPI/P2M/[protected]/YUM RESTA/HDFC BANK. Avl Bal- INR 12143.66. Call [protected] if not done by you.

                              I ordered kfc item using app. Money deducted using upi... It was deducted by yum restaurant india private limited. But no message no service was given.
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              KFC India customer support has been notified about the posted complaint.
                              View replies
                              Hey,

                              We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference, so that our team can connect with you at the earliest.

                              Regards,
                              KFC India
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                                R
                                raja manikandan
                                from Delhi, Delhi
                                Dec 18, 2020
                                Resolved
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                                Resolved

                                Address: [email protected]

                                The issue that I have experienced was, last sunday I went to KFC
                                ( Sapphire Foods India Pvt. Ltd.Madurai, CIN - U55204MH2009PTC197005, GST IN NO 33AANCS5595A1Z8
                                Invoice No.TI[protected], 612432 Lakshmi )

                                It occurred on: 12/12/2020
                                This meant that Double time my money was deducted from my bank accountRs.414/- Please refund the Rs. 414 to my bank account

                                Order Number Order No : 1973, Invoice No.TI[protected]
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                KFC India customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 21, 2020
                                KFC India Customer Care's response                                 Hey Raja,

                                We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference, so that our team can connect with you at the earliest.

                                Regards,
                                KFC India
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                                  A
                                  Alisha Patnaik
                                  from Hyderabad, Telangana
                                  Dec 17, 2020
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                                  Address: as rao nagar

                                  Yesterday i went to the store and placed my order. i tried paying using phonepe but the payment was taking a very long time so i paid using paytm but few mintues later i got the message that my payment got deducted from both the apps. the manager told me i will be getting a refund but i didnt get.
                                  KFC India customer support has been notified about the posted complaint.
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                                    S
                                    Shabbeir
                                    from Hyderabad, Telangana
                                    Dec 17, 2020
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                                    Resolved

                                    Address: Flat no.2, Jawahar Nagar Community hall, Beside Annapurna, Yusoufguda, Hyderabad, 500033. Studio

                                    Hi,
                                    My name is Shaik.Shabbeir, my Registered mobile Number is [protected], on 16/12/2020 at 11 pm i have ordered KFC food through APP and my order number: 21579. For that order for 2 times used to pay through NET Banking. My money Debited 2 times but my order was not Placed. For the 3rd Time I used to pay through Debit card and my Money debited 3rd time also and then the order placed.
                                    Here i want to inform you that I have placed a single order but my money was debited for 3 Times. I need my money back for extra 2 Payments.

                                    Thanking you
                                    Shaik Shabbeir
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    KFC India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 18, 2020
                                    KFC India Customer Care's response                                     Hi Shaik,

                                    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll
                                    connect with you shortly.

                                    Regards,
                                    KFC India
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                                      A
                                      Anushka Kanade
                                      from Delhi, Delhi
                                      Dec 16, 2020
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                                      Address: 15/12, Amruta Nagar, Manikbaug, Sinhgad Road

                                      I tried to order from KFC India app and placed an order. The money got debited but my order didn't get placed. I need a refund.
                                      KFC India customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Anushka,

                                      We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll
                                      connect with you shortly.

                                      Regards,
                                      KFC India
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                                        C
                                        Chelsia D'cruz
                                        from Delhi, Delhi
                                        Dec 16, 2020
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                                        I have ordered food on DEC 9th 2020 through the KFC App, money got deducted from my paytm account, but order was not placed, it got rejected and I received a msg from kfc India on the same day that I will get the refund back within 4-5 days and still I didn’t get the refund till date which is 16 dec 2020. Please do the needful.
                                        KFC India customer support has been notified about the posted complaint.
                                        View replies
                                        Hey Chelsia,

                                        We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                        Regards,
                                        KFC India
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