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KFC India Complaints & Reviews

www.kfc.co.in

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Updated: Mar 9, 2026

Complaints 2778

Resolved

513

Unresolved

2265

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KFC India reviews & complaints page 72

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I ordered in kfc where order I'd is 3230 at 7pm. Till now it is not received. I tried to contact their number no one is picking up. This is not good. Even I am not able to cancel the order. I am texting thiss message at 10pm. If they are not able to deliver why taking the order and wasting our time for waiting for the food. Take action on these. I lost my money whether they will refund it.

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Jan 2, 2021

Verified Support

This shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

sramk_v's [Complaint's author] reply, Jan 3, 2021

Please refund money 1173/- where order not received waste of time.
After 1hr i received a mail about survey/feedback regarding the ordered which i didn't received .

Contact number: 9840612617
Kfc thudiyulur
My order id: 3230
Email id [email protected]

What you mean by [protected]@yum.com. I didnt get it. I will share order details
Is this mail id ? please send correct mail id information . i will share order details.

S

sramk_v

Jan 3, 2021

Please refund money 1173/- where order not received waste of time.
After 1hr i received a mail about survey/feedback regarding the ordered which i didn't received .

Contact number: [protected]
Kfc thudiyulur
My order id: 3230
Email id [protected]@yahoo.co.in

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Address: Lalpur chowk Ranchi

This lalpur chowk branch is useless and non responsive to customers who call them for highly delayed delivery to Swiggy

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Address: Bhimavaram

Ordered by kfc app, amount debited but not taken order

KFC India customer support has been notified about the posted complaint.

Dec 31, 2020

Updated by Sandeep Naidu Kopparthi Second time also same on that day money debited not taken

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I made an order through kfc mobile app using sbi net banking and the payment was successful as my account got deducted with rs784 but i did not get any order confirmation.

I have even called up kfc customer service but they said there was no order in my mobile number an did not help me any further.

Ref/cheq no:VSB[protected]GAKDZDQH3

INB txn of Rs.784.01 frm A/c X1726 to Yum Restau... Ref#IGAKDZDQH3 on 31Dec20.

Aug 12, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2021

KFC India Customer Care's response We'll surely help you with your concern, Anju. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with your refund.

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I ordered through KFC app on 30.12.2020. My order contained 1 medium fries, 1 Wednesday bucket strips and a free medium popcorn along with it. But when I received my order the fries were missing from it. I tried to contact the concerned store but my calls went unanswered. Please help me in resolving my issue.

Dec 31, 2020

Complaint marked as Resolved

My issue was resolved by the store outlet

KFC India customer support has been notified about the posted complaint.

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I ordered 10 hot and crispy chicken and paid for the same but I got the different and mixed pieces of different item, only 3 pieces was of Hot and Crispy chicken and other seven were chicken strips and also they were burnt partially, I am highly distrustful on your products now, I want my money back.I got the wrong plus defective ones.

Aug 5, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Jan 2, 2021

Verified Support

We'd really like to review this, Arya. Please share your contact number, restaurant details, order ID and email ID on [protected]@yum.com, so that our team can get in touch with you regarding the same.

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I ordered 10 hot and crispy chicken today(30th December) and paid for the same but I got the different and mixed pieces of different item, only 3 pieces was of Hot and Crispy chicken and other seven were chicken strips and also they were burnt partially, I am highly distrustful on your products now, I want my money back.I got the wrong plus defective ones.

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I ordered kfc item using app. Money deducted using upi... It was deducted by yum restaurant india private limited. But no message no service was give.
Contact no:[protected]
Restraunt details:kfc thudiyalur coimbatore

Aug 5, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Dec 30, 2020

Verified Support

Hi Kiran, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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I paid through BHIM app, however, the money was transferred through, the notification did not come in time and I had to pay through cash, kindly return 410 rs gone through my account to KFC. Currently I paid 820 rs, kindly transfer the 410 rs gone through BHIM APP.

Aug 5, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Dec 28, 2020

Verified Support

We'll surely help you with your concern, Samridh. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.

Samridh Sinha's [Complaint's author] reply, Dec 29, 2020

Says the email id is invalid. Kindly, help me out with a working email please.

Regards

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I ordered a big 8 for which I used the google pay payment method. FIRST time the payment was in processing and was not yet done...so I started the payment again and the second payment was successful while the first payment was still in processing...after some time the 1st payment also got completed. So I want refund for that.

Aug 5, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Dec 25, 2020

Updated by Sumit Kaintura20 Another screenshot

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KFC India Customer Care

from Mumbai, Maharashtra

Dec 28, 2020

Verified Support

Hi Sumit, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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Hello, Iâ€™m from Chennai. On 21st December 2020 around 7:15pm I was trying to place an order on the KFC app. I opted for the UPI mode of payment and the money was deducted through google pay but the order was not confirmed. I had to pay again through a different card. So the money was deducted for my order twice.

I have attached a copy of the transaction receipt for which the order was not placed at all. I kindly request a refund for the payment through UPI.

Thank you in advance

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Address: 437-B Basunagar .p.o.madhyamgram bosunagar 2 kolkata 700129

INR 429 debited from A/c no. XX1099 on[protected]:31:26 IST at UPI/P2M/[protected]/YUM RESTA/HDFC BANK. Avl Bal- INR 12143.66. Call [protected] if not done by you.

I ordered kfc item using app. Money deducted using upi... It was deducted by yum restaurant india private limited. But no message no service was given.

Aug 5, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Dec 21, 2020

Verified Support

Hey,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference, so that our team can connect with you at the earliest.

Regards,
KFC India

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Address: [email protected]

The issue that I have experienced was, last sunday I went to KFC
( Sapphire Foods India Pvt. Ltd.Madurai, CIN - U55204MH2009PTC197005, GST IN NO 33AANCS5595A1Z8
Invoice No.TI[protected], 612432 Lakshmi )

It occurred on: 12/12/2020
This meant that Double time my money was deducted from my bank accountRs.414/- Please refund the Rs. 414 to my bank account

Order Number Order No : 1973, Invoice No.TI[protected]

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2020

KFC India Customer Care's response Hey Raja,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference, so that our team can connect with you at the earliest.

Regards,
KFC India

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Address: as rao nagar

Yesterday i went to the store and placed my order. i tried paying using phonepe but the payment was taking a very long time so i paid using paytm but few mintues later i got the message that my payment got deducted from both the apps. the manager told me i will be getting a refund but i didnt get.

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Address: Flat no.2, Jawahar Nagar Community hall, Beside Annapurna, Yusoufguda, Hyderabad, 500033. Studio

Hi,
My name is Shaik.Shabbeir, my Registered mobile Number is [protected], on 16/12/2020 at 11 pm i have ordered KFC food through APP and my order number: 21579. For that order for 2 times used to pay through NET Banking. My money Debited 2 times but my order was not Placed. For the 3rd Time I used to pay through Debit card and my Money debited 3rd time also and then the order placed.
Here i want to inform you that I have placed a single order but my money was debited for 3 Times. I need my money back for extra 2 Payments.

Thanking you
Shaik Shabbeir

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2020

KFC India Customer Care's response Hi Shaik,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll
connect with you shortly.

Regards,
KFC India

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Address: 15/12, Amruta Nagar, Manikbaug, Sinhgad Road

I tried to order from KFC India app and placed an order. The money got debited but my order didn't get placed. I need a refund.

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Dec 18, 2020

Verified Support

Hi Anushka,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll
connect with you shortly.

Regards,
KFC India

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I have ordered food on DEC 9th 2020 through the KFC App, money got deducted from my paytm account, but order was not placed, it got rejected and I received a msg from kfc India on the same day that I will get the refund back within 4-5 days and still I didnâ€™t get the refund till date which is 16 dec 2020. Please do the needful.

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KFC India Customer Care

from Mumbai, Maharashtra

Dec 18, 2020

Verified Support

Hey Chelsia,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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I have ordered food on DEC 13th 2020 though KFC App, money got deducted from the bank account, but order is not placed, it got rejected, but money is deducted, do the needful.

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I have ordered from kfc app throught upi gateway. Amound was debited from my bank account and the order was not placed.
I paid â‚¹257 via upi on 12 Dec bangalore .
I have the screen shot of the traction.
Please initiate the refund ASAP.

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Address: Itanagar, Arunachal pradesh

I paid for the order but the order was not placed..

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