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KFC India Complaints & Reviews

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Updated: Dec 17, 2025
Complaints 2737
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KFC India reviews & complaints page 72

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M
Mirmano
Nov 15, 2020
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Ordered kfc chicken for 450 rupees and amount also paid through upi. But food not delivered and no messages came.
KFC India customer support has been notified about the posted complaint.
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    A
    AnshiVerma
    Nov 15, 2020
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    On 15th November 2020 at 6.28pm I have placed the order through KFC app and made they via Google Pay but outlet didn't receive the order.
    Anshika Verma
    Email: [protected]@gmail.com
    Contact no. [protected]
    +1 photos
    KFC India customer support has been notified about the posted complaint.
    Nov 21, 2020
    Updated by AnshiVerma     Haven't received the amount yet
    View replies
    Hello Anshi,

    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

    Regards,
    KFC India
    Reply
    AnshiVerma's [Complaint's author] reply, Nov 17, 2020
    I have provided everything along with a screenshot in my complaint.Kindly go through the above complaint
    AnshiVerma's [Complaint's author] reply, Nov 23, 2020
    Anshika Verma
    Contact No. 6389819967
    Restaurant Details: Yum Restaurant India Private Limited
    Order Id: CICAgKDdnue3Zw
    Order Amount: 983.99
    DATE. 15.11.2020
    Mode of Payment: Online Transactions(Google Pay)

    Its been a week and I haven't received the amount yet
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      B
      bravo007
      Nov 12, 2020
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      Ordered 2 5in1 classicZngr box which must be of total 436.20 ₹.
      But the lady at the counter total billed the same at 757.00 ₹ and i did'nt got that but because the bill given to me was on temporary paper not a genuine order invoice.
      As later while dining i doubted the price and thought that she must have got us another zinger box which must be of 757 ₹ for both.
      SO later on after 5 hours when i got the genuine e-invoice send me through text msg i got to know that they have cheated us by adding kfc Bucket which cost 284.80 ₹.
      +2 photos
      KFC India customer support has been notified about the posted complaint.
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        R
        Roy Ayan
        Nov 12, 2020
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        Address: House no. 9, Sadhani Path West, Rukminigaon, Khanapara

        Did not receive order. Very disappointed.
        +1 photos
        KFC India customer support has been notified about the posted complaint.
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          R
          Rumela Roy
          from Kolkata, West Bengal
          Nov 11, 2020
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          Free zinger Burger missing

          Address: 4/11b bijoygarh

          Dear Concern,
          Have ordered Wednesday bucket today through website, but haven't received the free zinger burger, as its showing with every offer free zinger is available. If you people are not providing the free offer what you claim then what's the need of the website. And as discussed with the Lake mall person, they said there was a tick option to avail the free burger, which may be I haven't ticked while placing order, but again...
          +1 photos
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          N
          nehaguptasuman
          Nov 11, 2020
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          Address: Parnashree Behala

          Our location is parnashree Behala and our nearby kfc is sakherbazar KFC and We were trying to order kfc for order since last 6 days. however it is always showing kfc is temporarily closed.

          When I contacted in sakherbazar KFC store. They had given me a landline number for oder the kfc and they are taking order and doing delivery the same location.

          My question is that why KFC is considering to take order manually and not in online.

          It is quite difficult for us to give order manually. We are unable to check anything. Manual order we are getting stuck to give order.

          I hope issues have been resolved soon and we are able to give order online.
          +1 photos
          KFC India customer support has been notified about the posted complaint.
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            K
            k92
            from Mumbai, Maharashtra
            Nov 11, 2020
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            Address: gopalan signature mall , bangalore

            People here are so worthless and donf have minimum time sense to deliver or call the customer and inform have no curtosy .. managment is worse and never never nsver order from KFC app its the worst app i have eber seen and have no.updates on anything ..
            KFC India customer support has been notified about the posted complaint.
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              N
              Npoorni
              Nov 8, 2020
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              We ordered classic chicken zinger fries drink
              But we not delivered pepsi tin
              +1 photos
              KFC India customer support has been notified about the posted complaint.
              Nov 10, 2020
              Updated by Npoorni               We ordered classic chicken zinger fries drink
              But we not delivered pepsi tin
              Deliver the pepsi tin or refund the pepsi tin amount..

              View replies
              Hi,

              We'd really like to review this further. Request you to share your concern via [protected]@yum.com so that our team can get in touch with you regarding the same.

              Regards,
              KFC India
              Reply
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                R
                Roshanmg
                Nov 8, 2020
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                Hi,
                I placed an order through kfc website on November 8th at 12.40pm. My order number is K231E17205, which was handled by KFC center at Kadri Mall, Mangalore. The delivery guy is saying he is not responsible for refund since they are outsourced by KFC only for delivery, where as KFC outlet is saying they only give the order to delivery guy and they are not responsible after that. I have received a mail from kfc that order is delivered, where as I have not received my order and even the amount is not refunded by KFC.
                Request you to do the needful.

                Regards,
                Roshan
                KFC India customer support has been notified about the posted complaint.
                View replies
                Hi Roshan, please help us sharing your concern in detail along with your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. These details will help us to raise your concern and provide a solution at the earliest.
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                  H
                  Harish kumar patnaik
                  Nov 8, 2020
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                  I ordered twice from kfc app for take away from kfc store in CMR central, visakhaptnam..once i did payment from netbanking nd once from google pay..money was deducted but order not placed in both the cases ..
                  Pics related to transaction id attatched..
                  +2 photos
                  KFC India customer support has been notified about the posted complaint.
                  View replies
                  Hi Harish, this shouldn't have happened. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that our team can connect with you at the earliest.
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                    S
                    SunilaSunila
                    Nov 7, 2020
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                    Address: Bangalore JP Nagar

                    Dear Team,

                    For the transaction ID HDFEB2386A0105C4BE296DF39CFA212A279. from phonepay where ₹549 is deducted but kfc outlet Bangalore JP Nagar told it has not come.
                    Amount still not refunded

                    Contact number -[protected]
                    KFC India customer support has been notified about the posted complaint.
                    View replies
                    Hey Sunil, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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                      P
                      Pratik Berawala
                      from Hyderabad, Telangana
                      Nov 6, 2020
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                      Receipt not received

                      My order no is 5719 on 6/11/20 at adajan l.p savani kfc surat.
                      Sir i have ordered online via kfc app during delivery i did not received bill so i went back to kfc for bill and they provided me my bill copy and then i received message on my mobile that order has been cancelled. Still i have my order i dont know what happed and why they did not send me bill with delivery person....
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                      Q
                      Qwerty1209
                      Nov 6, 2020
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                      Hi sir, My order failed on order Nov 6 but the money got debited from my account
                      +1 photos
                      KFC India customer support has been notified about the posted complaint.
                      View replies
                      Hey, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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                        S
                        Subo8083
                        Nov 5, 2020
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                        Address: Siramtoli, ranchi

                        I ordered big 8 for rs 499 form kfc form official kfc app but when reached there for recieving my order they said big8 is not available so i told them to cancel my order and they said that they cancelled my order. But i didnt get any confirmation regarding cancellation please refund my amount. Order details as follows:

                        Order no: 22621603
                        Pickup date: 4 nov 2020
                        Restaurant : ranchi siramtoli 834001
                        I paid through my atm
                        KFC India customer support has been notified about the posted complaint.
                        View replies
                        Hey, apologies for the inconvenience caused. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We will surely assist you further with your concern.
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                          T
                          Tanush Bindu
                          from Bengaluru, Karnataka
                          Nov 4, 2020
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                          Address: H42,6TH A CROSS, 2ND MAIN LN PURAM SRIRAMPURAM

                          Kfc app has taken address wrongly and I have payed the money but still order is not delivered
                          +1 photos
                          KFC India customer support has been notified about the posted complaint.
                          View replies
                          Hi Tanush, we'll surely help you with your concern. Request you to share your contact number, email ID, order ID and restaurant details on [protected]@yum.com, so that we can assist you further with the same.
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                            R
                            RidaMumtaz
                            Nov 4, 2020
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                            Address: Fun Mall, food court KFC Lucknow
                            Website: Kfc

                            I placed my order and the money was debited from my bank account but it doesn’t show on the app neither does it confirm on the website, Please look into this matter and get back to me As soon as possible
                            +1 photos
                            KFC India customer support has been notified about the posted complaint.
                            View replies
                            Hi Rida,

                            We are keen to assist you. Kindly share your concern via [protected]@yum.com as it will enable our team to look into your issue

                            Regards,
                            KFC India
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                              M
                              Mohandas KS
                              Nov 3, 2020
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                              I placed an order in the official KFC app, (order of 339.01 at 6:39pm).But I didn't receive any official Clarification from the app, and the order was not received. but we paid the full amount through google pay at 6:39pm whose detail is given with the photo attached.
                              +2 photos
                              KFC India customer support has been notified about the posted complaint.
                              View replies
                              Hi Mohandas,

                              This does not seem right. Request you to share your concern on [protected]@yum.com as it will enable our team to look into your concern and assist you accordingly.

                              Regards,
                              KFC India
                              Reply
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                                Z
                                Zonda
                                from Adur, Kerala
                                Nov 3, 2020
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                                Address: Selaiyur

                                I ordered in KFC online portal. Money got deducted in gpay. But I didn't receive the order. I Want refund.
                                Order by: sutha
                                Mail Id : [protected]@gmail.com
                                Amount : 529
                                +1 photos
                                KFC India customer support has been notified about the posted complaint.
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                                  A
                                  Allinaj
                                  Oct 31, 2020
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                                  Address: Gopalan signature mall , old madras road, Bangalore, Karnataka

                                  I haven’t recived my refund of Rs 434. I paid through my google app and I get a message something with trx id and reference number. I’m unaware how to use that trx id and reference to get back my money . And it’s already been more than 24 hours I haven’t received my refund . Kindly look into this and help me out . All I want is my money back. Otherwise I would never order from here and also suggest everyone not to order from kfc ever
                                  KFC India customer support has been notified about the posted complaint.
                                  View replies
                                  Hey, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference
                                  on [protected]@yum.com, so that we can assist you further with your refund.
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                                    M
                                    Megha Tashi
                                    from Powai, Maharashtra
                                    Oct 30, 2020
                                    Resolved
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                                    Resolved

                                    Address: K star mall Chembur

                                    This is regarding my recent purchase from kfc kstar mall Chembur .i has purchased zinger burgers, bucket of hoT n crispy chicken and popcorn . Firstly, the payment machine was not functioning.secondly, we are regular customer of kfc . We usually buy from Kurla and Bandra outlet mostly on weekends . Today we went to kstar mall Chembur as we were close by . It was a takeaway so we couldn’t check there and then . On reaching home we found out the lettuce was rotten in the zinger burgers did the chicken was not as usual which made us impossible to eat . Coming to the hot and Crispy chicken, it was hard and had a different taste to the usual one . Finally all we could do is throw everything in the dustbin . Really disappointed!
                                    +1 photos
                                    Aug 14, 2021
                                    Complaint marked as Resolved 
                                    KFC India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 03, 2020
                                    KFC India Customer Care's response                                     Hey Megha, apologies for the inconvenience caused. Request you to share your contact number, email ID, order ID and restaurant details on [protected]@yum.com. We will surely assist you further with your concern.
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