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KFC India Complaints & Reviews

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Updated: Oct 25, 2025
Complaints 2733
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508
Unresolved
2225
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KFC India reviews & complaints page 72

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R
Rumela Roy
from Kolkata, West Bengal
Nov 11, 2020
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Free zinger Burger missing

Address: 4/11b bijoygarh

Dear Concern,
Have ordered Wednesday bucket today through website, but haven't received the free zinger burger, as its showing with every offer free zinger is available. If you people are not providing the free offer what you claim then what's the need of the website. And as discussed with the Lake mall person, they said there was a tick option to avail the free burger, which may be I haven't ticked while placing order, but again...
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N
nehaguptasuman
Nov 11, 2020
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Address: Parnashree Behala

Our location is parnashree Behala and our nearby kfc is sakherbazar KFC and We were trying to order kfc for order since last 6 days. however it is always showing kfc is temporarily closed.

When I contacted in sakherbazar KFC store. They had given me a landline number for oder the kfc and they are taking order and doing delivery the same location.

My question is that why KFC is considering to take order manually and not in online.

It is quite difficult for us to give order manually. We are unable to check anything. Manual order we are getting stuck to give order.

I hope issues have been resolved soon and we are able to give order online.
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    K
    k92
    from Mumbai, Maharashtra
    Nov 11, 2020
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    Address: gopalan signature mall , bangalore

    People here are so worthless and donf have minimum time sense to deliver or call the customer and inform have no curtosy .. managment is worse and never never nsver order from KFC app its the worst app i have eber seen and have no.updates on anything ..
    KFC India customer support has been notified about the posted complaint.
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      N
      Npoorni
      Nov 8, 2020
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      We ordered classic chicken zinger fries drink
      But we not delivered pepsi tin
      +1 photos
      KFC India customer support has been notified about the posted complaint.
      Nov 10, 2020
      Updated by Npoorni       We ordered classic chicken zinger fries drink
      But we not delivered pepsi tin
      Deliver the pepsi tin or refund the pepsi tin amount..

      View replies
      Hi,

      We'd really like to review this further. Request you to share your concern via [protected]@yum.com so that our team can get in touch with you regarding the same.

      Regards,
      KFC India
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        R
        Roshanmg
        Nov 8, 2020
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        Hi,
        I placed an order through kfc website on November 8th at 12.40pm. My order number is K231E17205, which was handled by KFC center at Kadri Mall, Mangalore. The delivery guy is saying he is not responsible for refund since they are outsourced by KFC only for delivery, where as KFC outlet is saying they only give the order to delivery guy and they are not responsible after that. I have received a mail from kfc that order is delivered, where as I have not received my order and even the amount is not refunded by KFC.
        Request you to do the needful.

        Regards,
        Roshan
        KFC India customer support has been notified about the posted complaint.
        View replies
        Hi Roshan, please help us sharing your concern in detail along with your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. These details will help us to raise your concern and provide a solution at the earliest.
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          H
          Harish kumar patnaik
          Nov 8, 2020
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          I ordered twice from kfc app for take away from kfc store in CMR central, visakhaptnam..once i did payment from netbanking nd once from google pay..money was deducted but order not placed in both the cases ..
          Pics related to transaction id attatched..
          +2 photos
          KFC India customer support has been notified about the posted complaint.
          View replies
          Hi Harish, this shouldn't have happened. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that our team can connect with you at the earliest.
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            S
            SunilaSunila
            Nov 7, 2020
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            Address: Bangalore JP Nagar

            Dear Team,

            For the transaction ID HDFEB2386A0105C4BE296DF39CFA212A279. from phonepay where ₹549 is deducted but kfc outlet Bangalore JP Nagar told it has not come.
            Amount still not refunded

            Contact number -[protected]
            KFC India customer support has been notified about the posted complaint.
            View replies
            Hey Sunil, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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              P
              Pratik Berawala
              from Hyderabad, Telangana
              Nov 6, 2020
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              Receipt not received

              My order no is 5719 on 6/11/20 at adajan l.p savani kfc surat.
              Sir i have ordered online via kfc app during delivery i did not received bill so i went back to kfc for bill and they provided me my bill copy and then i received message on my mobile that order has been cancelled. Still i have my order i dont know what happed and why they did not send me bill with delivery person....
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              Q
              Qwerty1209
              Nov 6, 2020
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              Hi sir, My order failed on order Nov 6 but the money got debited from my account
              +1 photos
              KFC India customer support has been notified about the posted complaint.
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              Hey, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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                S
                Subo8083
                Nov 5, 2020
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                Address: Siramtoli, ranchi

                I ordered big 8 for rs 499 form kfc form official kfc app but when reached there for recieving my order they said big8 is not available so i told them to cancel my order and they said that they cancelled my order. But i didnt get any confirmation regarding cancellation please refund my amount. Order details as follows:

                Order no: 22621603
                Pickup date: 4 nov 2020
                Restaurant : ranchi siramtoli 834001
                I paid through my atm
                KFC India customer support has been notified about the posted complaint.
                View replies
                Hey, apologies for the inconvenience caused. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We will surely assist you further with your concern.
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                  T
                  Tanush Bindu
                  from Bengaluru, Karnataka
                  Nov 4, 2020
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                  Address: H42,6TH A CROSS, 2ND MAIN LN PURAM SRIRAMPURAM

                  Kfc app has taken address wrongly and I have payed the money but still order is not delivered
                  +1 photos
                  KFC India customer support has been notified about the posted complaint.
                  View replies
                  Hi Tanush, we'll surely help you with your concern. Request you to share your contact number, email ID, order ID and restaurant details on [protected]@yum.com, so that we can assist you further with the same.
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                    R
                    RidaMumtaz
                    Nov 4, 2020
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                    Address: Fun Mall, food court KFC Lucknow
                    Website: Kfc

                    I placed my order and the money was debited from my bank account but it doesn’t show on the app neither does it confirm on the website, Please look into this matter and get back to me As soon as possible
                    +1 photos
                    KFC India customer support has been notified about the posted complaint.
                    View replies
                    Hi Rida,

                    We are keen to assist you. Kindly share your concern via [protected]@yum.com as it will enable our team to look into your issue

                    Regards,
                    KFC India
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                      M
                      Mohandas KS
                      Nov 3, 2020
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                      I placed an order in the official KFC app, (order of 339.01 at 6:39pm).But I didn't receive any official Clarification from the app, and the order was not received. but we paid the full amount through google pay at 6:39pm whose detail is given with the photo attached.
                      +2 photos
                      KFC India customer support has been notified about the posted complaint.
                      View replies
                      Hi Mohandas,

                      This does not seem right. Request you to share your concern on [protected]@yum.com as it will enable our team to look into your concern and assist you accordingly.

                      Regards,
                      KFC India
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                        Z
                        Zonda
                        from Adur, Kerala
                        Nov 3, 2020
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                        Address: Selaiyur

                        I ordered in KFC online portal. Money got deducted in gpay. But I didn't receive the order. I Want refund.
                        Order by: sutha
                        Mail Id : [protected]@gmail.com
                        Amount : 529
                        +1 photos
                        KFC India customer support has been notified about the posted complaint.
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                          A
                          Allinaj
                          Oct 31, 2020
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                          Address: Gopalan signature mall , old madras road, Bangalore, Karnataka

                          I haven’t recived my refund of Rs 434. I paid through my google app and I get a message something with trx id and reference number. I’m unaware how to use that trx id and reference to get back my money . And it’s already been more than 24 hours I haven’t received my refund . Kindly look into this and help me out . All I want is my money back. Otherwise I would never order from here and also suggest everyone not to order from kfc ever
                          KFC India customer support has been notified about the posted complaint.
                          View replies
                          Hey, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference
                          on [protected]@yum.com, so that we can assist you further with your refund.
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                            M
                            Megha Tashi
                            from Powai, Maharashtra
                            Oct 30, 2020
                            Resolved
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                            Resolved

                            Address: K star mall Chembur

                            This is regarding my recent purchase from kfc kstar mall Chembur .i has purchased zinger burgers, bucket of hoT n crispy chicken and popcorn . Firstly, the payment machine was not functioning.secondly, we are regular customer of kfc . We usually buy from Kurla and Bandra outlet mostly on weekends . Today we went to kstar mall Chembur as we were close by . It was a takeaway so we couldn’t check there and then . On reaching home we found out the lettuce was rotten in the zinger burgers did the chicken was not as usual which made us impossible to eat . Coming to the hot and Crispy chicken, it was hard and had a different taste to the usual one . Finally all we could do is throw everything in the dustbin . Really disappointed!
                            +1 photos
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            KFC India customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 03, 2020
                            KFC India Customer Care's response                             Hey Megha, apologies for the inconvenience caused. Request you to share your contact number, email ID, order ID and restaurant details on [protected]@yum.com. We will surely assist you further with your concern.
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                              L
                              loknayak Upadhyay
                              Oct 30, 2020
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                              Address: House no. 1, Khajpura, Patna.

                              I reside in Patna, Bihar, India. I ordered Super 6s*1 through swigy of worth Rs 702. It was delivered to me in well packed condition. When my daughter started eating it she found one dead cockroaches in fries packet.
                              +5 photos
                              KFC India customer support has been notified about the posted complaint.
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                              We are concerned to hear this, Loknayak. Please share your contact number, email ID, order ID and restaurant details on [protected]@yum.com, so that our team can get in touch with you regarding the same.
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                                B
                                Bhagwandas Vemula
                                Oct 30, 2020
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                                Website: KFC online food delivery

                                Since no one responding to my earlier complaint, I am raising another complaint. This is about my online order for rs. 749 which was raised On 14 Oct 20 ...the order was never delivered and my money is also gone. Please give me my money back. The orders no was 3111.

                                I have no words to describe the pathetic service and negligence by KFC . My number is [protected]. Can someone pls call me and resolve this issue cause, this is my hard earned money
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                Hi Bhagwandas, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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                                  N
                                  [email protected]
                                  Oct 28, 2020
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                                  I had placed my order at 7:45pm .Till 9 pm I did not recieve my order. I was continuously calling the customer care and came to know the app was not working efficiently, therefore I was not able to view the app, the items nor track the order.
                                  And at 9:15 I recived my order through delivery, I had ordered for "ultimate savings bucket" but the order which I received missed pepsi, dips, chicken and I recieved other category of chicken.
                                  As I was not able to view wat was "ultimate saving bucket"contained on the app as the app was not working.
                                  It was too late to identify what did ultimate savings bucket contained.
                                  Therefore I was ask for refund .
                                  KFC India customer support has been notified about the posted complaint.
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                                    D
                                    DK_12
                                    Oct 28, 2020
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                                    I placed an order for Rs-485
                                    Money got deducted from Gpay but order was not placed in kfc app.
                                    I want refund ASAP.
                                    +1 photos
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