KFC India Complaints & Reviews

Hi my kfc account is [protected]@gmail.com & mb: [protected] -
On 19th feb'20 i made a online order for rs.683.99 through hsbc credit card but transaction failed and money debited from my hsbc credit card, still i have not got refund for this transaction.
Please initiate refund
Yum restaurant india p mumbai - 683.99inr debit on 19th feb' 20

KFC India customer support has been notified about the posted complaint.

Apr 08, 2020

Updated by riaviro Hello, what is the status of my complaint. I lost almost rs.2000 in same day with 3 payments of rs. 683.99 (2 from ICICI netbanking and 1 from HSBC Credit card), thought I will get refund surely for failed payments. but still its not resolved

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N

namilka

Mar 10, 2020

Hi
We are from consumer forum.
As per the complaint received, please send your contact number so as to contact you for better information of the situation. my mail id is [protected]@protonmail.ch

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Y

Yuva Karthik

Mar 16, 2020

Kanchipuram branch manager Mr.Saravanan was arrogant and rude during palcing my order when asked for coupons or compliments for the 900/-value bill amount and raised his voice implementing that no customer is special and all are the same.he also said ican make any complaint i want and he doesnt care

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KFC India Customer Care's response, Mar 17, 2020

Verified Support

Hi Yuva, this should not have happened. Please share your concern on KFCFeedback @yum.com and we will look into it at the earliest.

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Address: 22/6, SVN Aishwaryam flats, kandasamy colony, East Tambaram, Chennai, Tamil Nadu, 600059

Hi my kfc account is [protected]@gmail.com & mb: [protected] -
On 19th feb'20 i made a online order for rs.683.99 twice through icici bank and its failed and money debited from icici account (Bil/onl/[protected]/kentuckyf/kfc_rici8539782 and bil/onl/[protected]/kentuckyf/kfc_rici8539789), still i have not got refund for this transactions. Please initiate refund

KFC India customer support has been notified about the posted complaint.

Apr 08, 2020

Updated by riaviro Hello, what is the status of my complaint. I lost almost rs.2000 in same day with 3 payments of rs. 683.99 (2 from ICICI netbanking and 1 from HSBC Credit card), thought I will get refund surely for failed payments. but still its not resolved

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A

Apoorva Unique

Mar 19, 2020

I order from kfc . Amount got deducted from bank but order is not placed

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KFC India Customer Care's response, Mar 20, 2020

Verified Support

Hi Apoorva, this should not have happened. Please share your concern on [email protected] and we will look into it.

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Address: Venugopal nagar, Iyyapantangal, Porur, Chennai, Tamil Nadu, 600056

(Order received and paid but not delivered)
On jan 8 i ordered, wednesday bucket for 385. I paid for the order.
But the order was never delivered.
Never even attempted to deliver.
I kindly request for refund.
I paid through google pay.
I have attached the transaction i'd and other details.
Pls contact on [protected]@gmail.com
[protected]
Hoping to receive a reply soon
Thanks..

Apr 9, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2020

KFC India Customer Care's response Hi Bilal, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.

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Address: New Delhi, Delhi, 110018

As i was ordering on 29 feb 2020, i choose google pay upi for payment there transaction was successful but on the kfc app i have seen a msg for payment and no order id is generated but the amount is debit from my account. And finally, order not placed.

It is about 7 days i didn't get a refund for this. Kindly help.

I placed the order again with different modes of payment that order placed.

My contact no during order was [protected]

Kindly refund it soon. I m attaching the screenshot of txn page from google pay and another screenshot when order i was placed. When i contact [protected] kfc janakpuri 3 they deny any such order they received but on my second order, the billing address is shown their store location. Just i need my refund for upi payment. Feel like cheated by kfc.
My contact number is [protected]

Mar 6, 2020

Complaint marked as Resolved

no resolve of my issue

KFC India customer support has been notified about the posted complaint.

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sidsan2k

Mar 10, 2020

Online transaction done

15 Feb '20
BIL/ONL/[protected]/Kentucky F/KFC_RICI

Rs 554

Order Failed was not placed

So I bought by cash

Kindly refund rs 554 done online

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Address: New Delhi, Delhi, 110018

I had made an online order on the KFC app and paid via google pay. Money got debited from my bank account but the order did not get confirmed. Then I had to pay cash for the order. Order no. 17449435, amount: 844.00. Google pay UPI transaction id :[[protected]]. Date: 29 Feb 2020. Request to please refund the amount asap.
if you guys cant able to refund me back atlest let me know so that I forgot and think i donate that amount to a fraud company. coz every time I call their consumer helpline no one able talk just playing passing to a ball game. my number is and my mail id is raman.[protected]@gmail.com.

Mar 5, 2020

Complaint marked as Resolved

no, any such mail i got from company nor amount is credit in my account simply they mark to resolve. means consumers have to suffer.

KFC India customer support has been notified about the posted complaint.

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Kunal2107

Mar 10, 2020

Hi Team,

I made a purchase at the below KFC outlet on 10th Dec 2019

Address: H/136/1, H/136/2, Elliot, 6th Avenue, Besant Nagar, Chennai, Tamil Nadu 600090

I have lost the invoice and would need the duplicate copy of the same for submissions.If possible could you please provide the same

Contact No - [protected]

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Address: 603103

I faced failed transactions (Due to error) over kfc app which was initiated on 14th feb 2020. Attached the payment error message.

The amount was deducted but order was not confirmed, i again ordered and again the payment was deducted and order was not confirmed.

Totally three times the amount was deducted from my hdfc happay food card.

Order total: inr 601.50 + 601.50 + 601.50 = 1804.50/-
br...

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Address: North Goa, Goa

Came to order a takeaway order and the staff had no clue what he was saying. Asked if 2 meals but, he said that he could give the drinks only in an open glass as they don’t have covers. What’s the point of ordering a meal when we can’t get drinks? Also, when we asked for a bottled drink, he said cannot give the same. Is this really the kfc i know since years???
This was at the dabolim, goa outlet.
You’ll need to train your staff who has no clue as what they can or cannot give.
Extremely horrible service.

Aug 8, 2021

Complaint marked as Resolved

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KFC India Customer Care

from Mumbai, Maharashtra

Mar 3, 2020

Verified Support

Hi, this should not have happened. Please share your concern o [protected]@yum.com and we will look into it.

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Address: 290, Unique Park Road, Amrita Apartment flat A1, Kolkata, West Bengal, 700034

I had ordered for a home delivery for mingles bucket (Which i was told has 4 boneless and 6 hotwings), but what i received was just 2 small boneless and 6 really really small hotwings.
I am really displeased and would ask someone to look into it and replace the food received or send a proper mingles bucket like i ordered.
I have never faced such a situation or any problem from kfc. But this was really not expected.

Apr 7, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2020

KFC India Customer Care's response Hi Vinita, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it at the earliest.

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Prince Stalon

Mar 3, 2020

This is prince from chennai mandaveli..I ordered a 4pc smoky chicken & a pepsi on[protected].I paid through gpay, amount got debited but i didnt receive any food.Kindly do the needful.I demand a immediate refund from KFC

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KFC India Customer Care's response, Mar 4, 2020

Verified Support

Hi Prince, this should not have happened. Please share your concern on [email protected] and we will look into it.

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Address: Chandigarh, Chandigarh, Chandigarh

Dear sir/mam..
I didn't got my last month salary so i quit the job. I have talked to rgm many times but he didn't gave my last month salary this month.. I was a part timer and got only 2100rs. Last month. And i have done overtime also. I request you to please give me my pending salary...
I was expecting my salary to be more than 5, 500rs. But only got 2100rs... Please give me salary.

KFC India customer support has been notified about the posted complaint.

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Address: Raigad, Maharashtra, 410206

Actually i just ordered from kfc and during payment in gpay it accepted the payment but didn't took my order... My req is to give refund as fast as possible
Proof will be attached...
I sent the money but no order took place
Today is 29th and my last order was 26th
Therefore no order took place i need my money as soon as possible

KFC India customer support has been notified about the posted complaint.

Feb 29, 2020

Updated by Tanmay Mhatre When Ill Get My Money Back ?

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Sowmiya jayanthi

Mar 3, 2020

Name: sowmiya jayanthi
Phone number: [protected]
Order placed address: KFC besant nagar
Amont to be refunded: RS. 1559

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PVPremalatha

Mar 3, 2020

I ordered from KFC on 17 Feb 2020, the amount was deducted but order was not confirmed. I cross checked with SBI but they said that the amount was credited to KFC account.Kindly refund the amount. While I was waiting for the refund, the same incident happened again on 27.02.2020. kindly address the issue.

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KFC India Customer Care's response, Mar 4, 2020

Verified Support

Hi Premlatha, this should not have happened. Please share your concern on [email protected] and we will look into it.

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Address: Rajakilpakam, Chennai, Tamil Nadu

Hi,

I have placed an order amounting to 331.50rs with kfc in chennai, payment was done through internet banking and the amount got deducted from my account successfully. I have received the message for deduction, which is attached as well. But order was not placed and i haven't received the money back.

Please return back the money as soon as possible.

Apr 2, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2020

KFC India Customer Care's response Hi Naveen, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.

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I tried to place an order for KFC, the amount was deducted from my account but the order was not placed.
After placing the order I got an option to pay from phonepe and went to the app and got a notification to pay the amount of my order. So I put the pin and paid. I got message about the deduction of the money but when i checked the order history, the order was not placed. I want the refund of the deduction.

KFC India customer support has been notified about the posted complaint.

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Address: Bareilly, Uttar Pradesh

I have done two times payment for same order at kfc, phoenix mall, pilihibit road, bareilly.
Price of the order:214 rupees
Upi ref no:[protected]
Upi ref no:[protected]
One payment was done through paytm
Another payment was done through phonepe
I had a network problem over there so at begin my money was not deducted from phonepe so i paid through paytm
Thn after returning home money was also deducted through phonepe so i have provided my upi ref no plz do check and plz do refund

Mar 30, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2020

KFC India Customer Care's response Hi Parthiv, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.

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Sowmiya jayanthi

Feb 27, 2020

I ordered in KFC in besant nagar branch for RS.1559 but ordered didn't place but the money is debited from account Rs.1559.
Please kindly refund my money Rs.1559 to the account as earliest.
Customer name: sowmiya
Order place address: KFC besant nagar
Customer number: [protected]

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KFC India Customer Care's response, Feb 28, 2020

Verified Support

Hi Sowmiya, this should not have happened. Please share your concern on [email protected] and we will look into it.

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Address: Kharadi, Pune, Pune, Maharashtra

Hi KFC,

I ordered from pune online order, I live in kharadi, amount was deducted but order was not confirmed, I again ordered and again the payment was deducted and order was not confirmed. Please look into this issue.
Order was done on 10Feb.
Order total: 533+533
Whole transaction was done on 10Feb, I waited for 2 weeks for refund but there was no sign of any action that is why I am putting this complaint.

Apr 19, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.

Feb 28, 2020

Updated by aprvh4 What is the mail id, it is showing as [protected]@yum.com.
Please look into this.

Verified Support

Feb 28, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.

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ramanpal

Mar 5, 2020

I had made an online order on the KFC app and paid via google pay. Money got debited from my bank account but the order did not get confirmed. Then I had to pay cash for the order. Order no. 17449435, amount: 844.00. Google pay UPI transaction id :[[protected]]. Date: 29 Feb 2020. Request to please refund the amount asap.
if you guys cant able to refund me back at lest let me know so that I forgot and think i donate that amount to a fraud company. coz every time I call their consumer helpline no one able talk just playing passing to a ball game. my number is [protected] and my mail id is raman.[protected]@gmail.com.

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Address: B Block, Southend floor, sector 49, gurgaon, 122018

Website: KFC

Dear kfc team
I have ordered food on 22 jan 2020 twice at 9:17 pm and 9:42pm and paid through payment rs 611.49/- two times but i got no food against my order and payment.

I have called customer care number of times and also spoke to assitant manager mr. Maink from kfc sohna road and sent numerous mails but after lot of follow ups got rs 611.49 on 3 feb 2020 against non delivery of food order placed on 22 jan 2020 at 9:42 pm.

Still not received remaining amount of rs 611.49/- against non delivery of food order on 22 jan 2020 at 9:17 pm.. Plz look into the matter and pay me back my remaining amount of rs 611.49/-.

I am your regular customer and i have kind request to kfc team to refund my money rs 611.49/-.

Looking forward for positive response.

-deepti verma
[protected]
[protected]@gmail.com

KFC India customer support has been notified about the posted complaint.

Feb 24, 2020

Updated by [email protected] Please remove my contact number or make it protected.

Mar 01, 2020

Updated by [email protected] Okay thank u...but not received refund till date.

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My order was not delivered but money was deducted from my account. I have already sent two emails to the company about this but they still haven't responded to me. Now it's been over a week and they still haven't returned the money. I had placed the order on 9th february 2020 and had called customer care where they gave me am email address to whom i had sent my complaint but they have not even seen the complaint. I then wrote another email. But they still haven't responded to my email.

KFC India customer support has been notified about the posted complaint.

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Mohit0506

Feb 24, 2020

I ordered my food through the kfc app and paid through phone pe upi . The amount was deducted from my account but the order was not placed. Please refund the amount to my account. While i was trying to put a complaint on your official site the there was not an option to put a complain.

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Mohit0506's reply, Feb 24, 2020

It has been 20 hours still the kfc india has not replied or taken action against the complain of my order billing for 331.50. Please take necessary action to initiate the refund amount to my account

KFC India Customer Care's response, Feb 26, 2020

Verified Support

Hi Mohit, this should not have happened. Please share your concern on [email protected] and we will look into it.

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Address: 560066

This is regarding a transaction happened when i was ordering thru kfc website on 12th feb and not confirmed

Had paid the bill amount of ₹592.99 thru my credit card. Money was deducted however haven't received any order confirmation mail or message from kfc.
Later i called kfc customer care who told me due to some technical error it was happened and my money would come back within 24 hrs. I waited for 24 hours but haven't received my money, then again i called their customer care and then they suggested me to a drop a mail to "kfcindia. [protected]@yum.com. Its been more than 5 days and haven't received any reply from them.

Transaction id was 543802
Amount: 592.99/-
Date & time: 12 feb & 9:29 pm

KFC India customer support has been notified about the posted complaint.

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Shardul Desai

Feb 20, 2020

While ordering through the Kfc app online my money was debited but order was not placed, also there is no option on the app to get a refund in such case, had to order it again and pay via Cash on Delivery

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S

Sukh007

Feb 25, 2020

I have ordered combo of burgers for 251 rupees on 12th feb 2020 but the transaction failed yet the account was debited and I didn't receive any money back.

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KFC India Customer Care's response, Feb 27, 2020

Verified Support

Hi, this should not have happened. Please share your concern on [email protected] and we will look into it.

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Hi.. I tried ordering wednesday bucket through kfc app on 12 feb 2020 two times.. First using credit card then debit card... Both times after entering otp it was showing we apologize for the inconveniences please go to home page. Total of 1064 rupees was deducted. I contacted bank customer care they are saying cash was sent. Kfc customer care asked me to contact the shop. When i contacted them their reply was sthat they haven't received the cash.

Mar 20, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

KFC India Customer Care's response Hi Miraj, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Gouravkar

Feb 24, 2020

I have ordered 2 veg zinger burger through kfc app and my money got deducted and no order was showing.

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KFC India Customer Care's response, Feb 26, 2020

Verified Support

Hi Gaurav, this should not have happened. Please share your concern on [email protected] and we will look into it at the earliest.

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Address: Villa no-1, Confident Capella, Kakkanad, kochi, Ernakulam, Kerala, 682039

Website: online.kfc.co.in

I placed an order in kfc app. I paid the money through card but I never received my order or never received any call from. When I tried calling the restaurant, call is not going through. There is no proper information about tracking or contact details in the website or in the app. I have placed order before and received the order and which is why I placed order this time but waited for more than an hour and never received. I never received acknowledgment too so far but they charged money from bank. Couldn’t contact them through any medium. So disappointed and irritated.

Mar 24, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Feb 17, 2020

Updated by Mohana Charles My order number is 17082221

Verified Support

Feb 18, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Address: Saki naka Andheri east, Mumbai City, Maharashtra, 400059

I am rohit patel. I was trying to order using kfc app the transaction was successful but order was not confirmed it happened 3 times and amount was deducted for all 3 and it's been 5 days i have mailed regarding this on kfcindia. [protected]@sapphirefoods.in but didn't got any reply.

Details:-
Name - rohit patel
Contact no. - [protected]
Registered mail id - [protected]@gmail.com
Amount deducted -
1) 281.5 paid using credit card
2) 281.5 paid using net banking
3) 281.5 paid using wallet payzap using credit card

KFC India customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

KFC India Customer Care's response Hi Rohit, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.

Mar 31, 2020

Updated by RohitPatel412 I have shared the details on your mail [protected]@yum.com, kindly process my refund as soon as possible it's been 1.5 Month.

KFC India Complaints & Reviews

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KFC India reviews & complaints page 83

transaction failed but money debited

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transaction failed and money debited

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requesting refund for a undelivered order

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cheating by kfc by placing order from their app.

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complaining about amount debit but no confirm order

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happay failed online transactions in kfc app - cash deducted but order not placed

service

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food quantity and quality

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didn't get full salary

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complaint about order and money

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kfc order: amount deducted but order not placed

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order failed but amount was debited from account

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double payment for same order

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I ordered online, amount was deducted but order was not confirmed.

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refund required from kfc for non delivery of food ordered

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money was deducted but order not placed

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transaction complete however order not confirmed

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cash deducted two times (credit card and debit card) order not placed

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food not delivered

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transaction was successful and amount deducted but order not confirmed and didn't get refund

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