KFC India Complaints & Reviews

This kfc in pacific mall, dehradun is not upto the mark. Shame on kfc! We ordered our food at around 10:20 pm today and our order was skipped and only on reminding them they gave our order after forty minutes. The chicken that we received was not crispy, it was greasy and infact it looked stale. The fiery chicken that we received was not properly cooked. When we complaint about the delay, the person behind the billing counter sneered and smugged at us which was quite insulting for me as lady.
This kfc always, even during the times of heavy rush, opens only one billing counter. They take up a lot time to give away the orders. Even the order screen never works and the service is poor and slow and they don't call out the order properly even after knowing that the order screen is not working. It is an inconvenience for the customer to go upto the counter over and over again asking for their food. This shows that how the quality is so low and its better that they improve themselves to keep the reputation of kfc high.

P. S they should learn a few things from the kfc that is at rajpur road as their service and food is excellent.

We visited kfc on 10th may 2019 and ordered food worth of 425/- and tried paying with indian bank.. Money got debited but order was not confirmed. Please refund our money. It has been a week since the incident happened but we did not get refund. Employees of kfc were so irresponsible they did not even given declined slip to us and did not provide proper response about money refund

This is to inform that a amount of 634.99 has be detucted from my gpay as per the request on 6/05/19 and the order was cancelled automatically by the payment gateway so return my refund as soon as possible, screen shot has been attached, i have also mailed to hcc. [protected]@sapphirefoods.in, so kindly make my payements as soon as possible and i need a demandso kindly get me a solution with in few days

I have made an order from kfc india website on 01 may 2019 12:56 pm, payment has done through paytm and amount has been deducted from my paytm account but the order is not placed.

I even have not received any kind of communication mail from kfc regarding the order cancellation or any other kind o[censored]pdate from kfc. Kindly check and refund my money asap.

I placed an order on 11 feb 2019 on kfc app and paid through google pay.
Payment was successful and amount was deducted, but it showed an error on app and order was not placed.
Then i paid for same order in cash and waited for automatic refund.
But since today, i have not received refund of 327.50 rupees.

I contacted google pay and they are saying to show upi payment id to merchant and they will refund.

Kindly help me in this

I visited Kfc store on april 28th and i ordered food for take away and Jeevitha who billed didn't inform me that she is going to charge me for the kfc promoting paper carry bag.Later i checked the bill and found this. It can be small amount but why i should pay for kfc cover bag should be given as free.contact num [protected]
dr.[protected]@gmail.com

I ordered my food at kfc on 26th april, the delivery boy came with incomplete order . On calling to kfc store Gwalior the person said they will be sending my rest order within 30 min . So after 45 min I called them again they keep on saying same next 30 min than after it at last the person misbehave and said they never promised to send my order as they have shortage of delivery boy when I argued about there promise then he said that they have already send delivery boy and he is on way to reach me bt I didn't receive my order till now. Fraud people shameful act . I want my refund back for whole order now because of their misbehave. I have added photographs of the bill for which I have paid .

I got my delivery after 2 hours of ordering the food.. Unfortunately whenever we r ordering food it picks it near by store that is in 3b1 market mohali. There is one person who has no sense to talk with the customers.. Previously he said i will come at your home and check whether u r telling a truth or a lie. And today he crossed all the limits.. Spoken to me very rudely! And i now i will not sit down on my bed and u listen to all this #! I will approach consumer court for this! I want strict action against him. Btw i don’t know people (Kfc) will do something or not by tomorrow he will get the legal notice for harassment and talking like this and delivering bad food! His name is sunil!

On april 5 at 6:00pm i have ordered kfc 5 in 1 zinger from zinger box app. Which was by mistake it got takeaway. Later after 2 hour at 8pm i got a call it's a takeway so i need to go nd take so i told them to can u send me through delivery, they told ohk nd they told delivery charges will be applied. So i agreed nd they told me u will receive within 30 min but i received it at 11:30pm. The worst part they cancelled my order 10725047 nd placed a new order without even asking me. This is the worst experience i had. Please refund my money. I even tried calling kfc mogappair but i didn't find them helpful

I ordered a mingles bucket from kfc situated at ampaskywalk mall, aminijikarai, chennai. I was asked to pay rs.5 additional to the order value for the carry bag they provide for take away orders. The carry bag is having kfc’s branding on both sides of the bag. This is not the first time that the carry bag cost was collected from me, i have paid so many times. I want to ask kfc, if you use your carry bags for advertising your brand, then why do you charge the cost of carry bag from customers?

Your order number: 10941262
Date: 17 april 2019
Dear kfc team,
I placed an order for home deliver..
And i received a reply from kfc thru mail sit back and wait.
After one hour i tried to call its not reachable.. By luck i got connected and enquired, but they said its an take away order.
I askd them to cancel the order.
Kindly refund the money

Kfc mumbai airport.
Agent name ajay. T2 second floor.
He was very rude, lied to me he don't have change and didn't gave me my meal.
I went to get a change n when i came he was give a change to another customer, when i asked y he lied he was rude and had nothing to say in return.
I went home without enjoying my meal.
Please look into the same on priority.

When myself and wife visited today to KFC, we asked for Two Chicken Leg piece and he delivered two Wing piece, for which I had argument and later on he agreed to offer Leg piece.
When we both tasted it, the experience was completely different than what we had in Oman.
After eating half of it, we realised Chicken was infected and the quality was worst.
When we highlighted to Restaurant Manager, he did not even respond to it and we just walked out. ... Niranjan Borse cell [protected]

I ordered through the kfc website on 25 march, i was able to get through the payment gateway. But after the payment the site says some error. So the order wasn't placed and the amount was deducted.

Reference number for my transaction[protected].

I have sent multiple emails to the kfc and they are saying that the amount was not submitted to their account. I've even sent them my transaction screenshot from google pay which clearly stats that the amount has been transferred to the kfc account.
Kfc india officials denied refund stating their bank hasn't received this. And i have proof that it has been transferred to their account.

Also, i want to point out that i'm not the only one who has this problem.in the official kfc india app, all of the reviews are about this problem only. It seems like they are taking the money and there no track of it. Nobody got the refund.

I have paid for online oder at kfc durgapur westbengal on 3.4.19 at nemae of manotosh sengupta with email id [protected]@yahoo.com of rs 598.99, money deducted from airtel wallet registered on no [protected] but no order confirmation came and kfc durgapur also confirmed that no order they received. Airtel confirmed money credited to kfc. Kfc not refund my money yet though complain done by email.

I am ratnesh gupta. I had placed an order at 5.29 pm with mob no [protected] at new ashok nagar east delhi kfc outlet. Delivery boy who had come to deliver came with in 20meters of my house and called me when i requested him to enter my gate he said he will not deliver it and took back the food. I had provided the audio recording to mr zia on whats app to take strong action (Mob no on which complaint was lodge with proof[protected])

Sorry to say this is one of the worst KFC I have ever been at
1)serves very bad and arrogant staf[censored]sing filthy language amongst themselves
2)toilets very badly maintained
3)tables and chairs not wipped properly food particals everywhere
4)first restaurant I visited with so many mosquitos inside as well as 2 ac s not working
Please try and keep the place sanitized as well as with some tissue rolls and clean environment
Thank u

I want to draw my serious concern on the unhygienic situation and carelessness of your restaurant members.
My name is manish ([protected]). I was came to your restaurant to celebrate my daughter birthday. But housefly was flying on and around the food. The food was also spoiled by which my wife vomited sometime and when we show her to the dr. He told that it was a clear case of food poisening. Which spoiled our mood and we couldn't enjoyed her birthday. I also attached the pick of housefly please check it.
This is not acceptable for food industry...

Team, my bill details are not visible now. I need to claim those bill in my office. I will give you the bill details request you to provide me the bill copy asap.

Bill in the name of jaiganesh
Paid on[protected] @ 16:31:10
Tid: 41163474
Inv number: 005255
Txn id: [protected]
Amount : 1104

Further clarifications please call [protected]
Duplicate bill request to mail id: suganya. [protected]@gmail.com

I had purchased kfc card[protected] for rs 1000 about 8/9 months ago and recently when i visited the sony world kfc outlet in koramangala (Bangalore) i cam e to know that the card validity has expired as it was more than 6 months old. This fact of validity was not explained to me as the counter-boy at kfc phoneix mall outlet simply pushed in selling the kfc card to me. There was a balance of rs 684 in my card which i am unable to utilise.

I have sent a complaint email on 9th march and i got an auto-response that my complaint will be resolved within 5 working days but so far i have neither received an email or phone call from kfc. Really disappointed with my kfc experience.