Claimed

KFC India Complaints & Reviews

www.kfc.co.in

1

Updated: May 5, 2026

Complaints 2781

Resolved

513

Unresolved

2268

So far, so good. KFC India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope KFC India will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to KFC India

Having problems with KFC India?

File a complaint and get it resolved by KFC India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

KFC India reviews & complaints page 88

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 560037

I had placed an order through kfc app.
The payment was successful but the order wasn't confirmed.
On complaining to local branch a mail id was given - kfcindia. [protected]@yum.com
A mail was sent with all the required screenshots and transaction id.
There has been no response from the department till now nor there is a suggestion of some other workaround for the issue like refund through counter or giving the same order free of cost.

Kindly help

KFC India customer support has been notified about the posted complaint.

View replies

KFC India Customer Care

from Mumbai, Maharashtra

Aug 27, 2019

Verified Support

Hi Athulya, this should not have happened. Please share your contact number, order ID and restaurant details. We will escalate your concern to our team and they will get back to you with a suitable solution.

J

Japneet Chhatwal

Sep 9, 2019

Last time I visited kfc at janakpuri unity one mall on 23 Aug 2019 and was billed twice.I believe that it was done intentionally by the employee at the counter. I have every proof and details related to that billing amount and time.

KFC India Customer Care's response, Sep 10, 2019

Verified Support

Hi Japneet, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana, 1220001

Website: online.kfc.co.in

On 17/08/2019 i ordered 3 nos. Of classic zinger online and used google pay to make the payment of rs. 715/-. The money got deducted from the account, but got a message saying that "transaction couldn't be processed". I had to chose pay on delivery as i didn't want to try my luck with online payment again. Finally i paid rs. 715/- to the delivery boy and also no refund came back to my bank account.
Contacted yes bank for the same and they have confirmed that the money has been credited to the beneficiary.

KFC India customer support has been notified about the posted complaint.

View replies

KFC India Customer Care

from Mumbai, Maharashtra

Aug 23, 2019

Verified Support

Hi, this should not have happened. Please share your feedback on http://feedback.kfc.co.in/ and we will look into it.

P

Priya Ranabhat

from Delhi, Delhi

Aug 27, 2019

On 18/08/2019, I unknowingly have made payment double payment for single transaction ( card payment and phonepe app payment) . Though manager issued me void sale receipt and assured refund within 4 days. No refund till date has been received till 26/08/2019.
Transaction no [protected]
Amt due 184
Name Priya Ranabhat

KFC India Customer Care's response, Aug 28, 2019

Verified Support

Hi Priya, this should not have happened. Please share your concern on https://feedback.kfc.co.in/ and we will look into it.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Habitat Centre indirapuram kfc, Gautam Buddh Nagar, Uttar Pradesh, 201014

Hi. I'm very disappointed from your service, i visit. Yesterday on your kfc shop and i order... Chicken spicy burger veg burger or chicken popcorn these items, but i got the too much. Poor quality of bread of burger and everything which i order totally money and times are wasted.
I'm requesting to u please say to them for the improvement on the quality.

KFC India customer support has been notified about the posted complaint.

View replies

S

Suraj Vagoli

from Bengaluru, Karnataka

Aug 19, 2019

I have cancelled my kfc order of rs.136.50
transaction details:
27 Jul 2019 by debit card-SBIPG
QT[protected]KFC
MUMBAI

mob no:+91-[protected]

KFC India Customer Care's response, Aug 20, 2019

Verified Support

Hi, this should not have happened. Please share your feedback on http://feedback.kfc.co.in/ and we will look into it.

K

kt tk

from Delhi, Delhi

Aug 19, 2019

Bought a gift card worth Rs 1000 from their website twice- the payment was successful but I haven't received my gift cards.

I have contacted the bank, and they're asking me to contact the merchant (KFC). There is no way of contacting these people. The customer care numbers listed are for delivery related orders.

KFC India Customer Care's response, Aug 20, 2019

Verified Support

Hi, this should not have happened. Please share your feedback on http://feedback.kfc.co.in/ and we will look into it.

KFC India Customer Care

from Mumbai, Maharashtra

Aug 19, 2019

Verified Support

Hi Shobhit, this should not have happened. Please share your feedback on http://feedback.kfc.co.in/ and we will look into it.

Shobhit777's [Complaint's author] reply, Aug 27, 2019

It happened that's why im saying.

K

kakani priyanka

from Mumbai, Maharashtra

Aug 27, 2019

We have ordered a KFC mingle bucket rs. 249 I've paid threw phone pay the transaction was successful but they said that they haven't received the payment... And the answer from them was soo rude

KFC India Customer Care's response, Aug 28, 2019

Verified Support

Hi Priyanka, this does not seem right. Please share your feedback on https://feedback.kfc.co.in/ and we will look into it.

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: KENZO ENCLAVE, 5th cross,KC Mallappa Reddy Layout, Koramangala 8 th block, 560095

Hi team,

I have ordered from kfc portal on 15-aug-2019 using google pay.
Money got deducted, but order not created. Please return the money back. This is kind of stealing money without providing service. Please find the transaction details. Please correct your application also to make sure money deduct only if the order is created and to return money back in case of any issue in order creation

Otherwise kfc can make lot of money with failed transaction. Atleast application should have minimum gurantee to return money for failed transaction. Otherwise should have proper complaining system

Transaction id:[protected]

To: billingdeskpg. [protected]@icici

Amount : 448.26

KFC India customer support has been notified about the posted complaint.

View replies

K

Kapil Chamoli

from Delhi, Delhi

Aug 29, 2019

I had placed an online order on 27.07.2019 from KFC worth 578.25 INR which was cancelled. I have reminded many times but I am still waiting for my refund. I called the KFC Customer Care and enquired about it. The representative advised me to drop necessary screenshots but till now KFC support team has not refunded my money.

KFC India Customer Care's response, Aug 30, 2019

Verified Support

Hi Kapil, this should not have happened. Please share your contact number, order ID and restaurant details. We will escalate your concern to our team and they will get back to you.

S

sairam ganji

from Hyderabad, Telangana

Sep 3, 2019

I have made payment of 732.49 on August 28 thru Google pay account. Money got debited but order got cancelled. Kindly refund my money.

Upi transaction I'd
[protected]

KFC India Customer Care's response, Sep 5, 2019

Verified Support

Hi Sairam, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

Helpful

1 other people found this review helpful

1 found this helpful

2 Comments

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400083

This is about an employee of kfc at mumbai, ghatkopar rcity mall food court. He (Ganesh singh) was in dirty uniform couldnt even fit in to. I requested him to change my order then he litterally asked me if i am not able to see other menu and he had to answer the upper management if they cancel the order or so. I mean really? What kind of attitude is this. I replied him asking his full name and carrying my existing order. It was an insult this needs to really get to be better or else people might start look for other brands like mcd or tgif because they serve better or with smile. Kfc is overrated nowaday. I want answer on it.

KFC India customer support has been notified about the posted complaint.

View replies

KFC India Customer Care

from Mumbai, Maharashtra

Aug 10, 2019

Verified Support

Hi Kiran, please share your feedback on http://feedback.kfc.co.in/ and we will look into it.

P

Praful Fernandes

from Mumbai, Maharashtra

Aug 19, 2019

I went to the KFC many times but chicken longer never available. They give much excuses and i waited atleast half hour to get longer because my bill was printed. And rest to all they were saying no longer available. Because there is offer on chicken longer and they maybe they dont wanna work alot

KFC India Customer Care's response, Aug 20, 2019

Verified Support

Hi Praful, we regret the inconvenience caused. Please share your feedback on http://feedback.kfc.co.in/ and we will look into it.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh

I had ordered this pack on 3rd august 2019 and there were two dips in the meal. As i opened the meal the dips were not there, i called the delivery boy immediately he said call the company, i called there they gve me this number [protected] when i called at this number the guy said i will send it and after that i called him again he never picked my call and again i called the delivery guy he said mam i don't know and disconnected my call and since then these have not taken my call. I'm also sending the bill's pic.

KFC India customer support has been notified about the posted complaint.

View replies

S

Saurabhrai2602

from Hyderabad, Telangana

Aug 5, 2019

From KFC I Ordered Burger With Pepsi They Provided Very Bad Quality Of Pepsi Its Taste Like Just A Solution Of Sugar & Water.
Then I Complaint Regarding This To Swiggy They Told Me To Replace My Pepsi, Again 2nd Time They Gave Me The Same Quality Of Pepsi Its Really Disgusting & Its Very Shameful For KFC.

KFC India Customer Care

from Mumbai, Maharashtra

Aug 6, 2019

Verified Support

Hi, this should not have happened. Please help us sharing your contact number, order ID and restaurant details. These details will help in providing a quick solution to your issue.

A

Amit Mehar

Aug 12, 2019

I just try to order once but it dudected twice from my account as I entered OTP only one time.
Now 362rs amount is deducted twice from my account.
Please reverts back one transaction money 362rs.

KFC India Customer Care's response, Aug 12, 2019

Verified Support

Hi, this should not have happened. Please help us sharing your contact number, order ID and restaurant details. These details will help in providing a quick solution to your issue.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Greater noida ansal plaza mall, Gautam Buddh Nagar, Uttar Pradesh

I had ordered this pack on 3rd august 2019 and there were two dips in the meal. As i opened the meal the dips were not there, i called the delivery boy immediately he said call the company, i called there they gve me this number [protected] when i called at this number the guy said i will send it and after that i called him again he never picked my call and again i called the delivery guy he said mam i don't know and disconnected my call and since then these have not taken my call.

KFC India customer support has been notified about the posted complaint.

View replies

KFC India Customer Care

from Mumbai, Maharashtra

Aug 6, 2019

Verified Support

Hi Roselyn, this does not seem right. Please share your feedback on http://feedback.kfc.co.in/ and we will look into it.

M

Manoj Jayaram

from Delhi, Delhi

Aug 12, 2019

I placed an order in KFC app and paid through Paytm last 30th of July around 9:30pm but I didn't get the order or refund yet and it's been more than a week even they are not responding properly to solve my problem so please look into my issue and help me guy the refund asap

KFC India Customer Care's response, Aug 12, 2019

Verified Support

Hi Manoj, this should not have happened. Please share your feedback on http://feedback.kfc.co.in/ and we will look into it.

V

vive0001

from Delhi, Delhi

Aug 19, 2019

Dine in order 608880 in kirti nagar
date 08 aug
the food is very spicy and not appropriate to eat
health effected on next day
Want compensation for this
Earlier also i complained via email but no resolution
Contact on [protected]@yahoo.co.in

KFC India Customer Care's response, Aug 20, 2019

Verified Support

Hi Manoj, this does not seem right. Please share your feedback on http://feedback.kfc.co.in/ and we will look into it

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

I had ordered for food through kfc app and made online payment for the same through payment gateway phonepe. The transaction was done and amount of 420 was deducted from account but neither the order was placed nor i got confirmation for initiation of refund. The order was in name of sushant anand and delivery was for fun republic mall food courti have not been able to connect with kfc customer care no also. I have also provided screenshot of transaction.
Transaction id - ici911927cdbcfa4c62ae4837f156dbe79c

KFC India customer support has been notified about the posted complaint.

View replies

KFC India Customer Care

from Mumbai, Maharashtra

Aug 6, 2019

Verified Support

Hi, this should not have happened. Please share your contact number, order ID and restaurant details. We will escalate your concern to our team and they will get back to you at the earliest.

R

Rohit Kumar pandey12

from Mumbai, Maharashtra

Aug 12, 2019

Hi team

I m very dissatisfied as I have not got my salary however worked for 15 days there.
This case is of magneto kfc.

However I. Takes many time to give me my salary manager behavior is very rough

KFC India Customer Care's response, Aug 12, 2019

Verified Support

Hi Rohit, this does not seem right. Please share your feedback on http://feedback.kfc.co.in/ and we will look into it.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

This is regarding the order made through kfc app for total payable amount of ₹452. I have completed the payment for the same through phonepe gateway. But later i found no sign of order in the app. I tried contacting all kfc customer service provider but no one received the call. As far now i have mailed them tried to contact them for more than 100 times but i have received no response from them....

Helpful

Found this helpful?

Address: KFC, MALHAR MEGA MALL, INDORE, Indore, Madhya Pradesh, 452010

Website: www.kfc.co.in

My self jagdish gaikwad my mobile no is [protected] and i am a continuous buyer of kfc and like the service and the quality of food they provided. But today i. E, 01/08/2019 experience is just exteamly bad. Today i had visited kfc malhar mega mall indore branch and i never expect that thing from kfc, food was not hygiene at all and the food taste was very very bad, what the chicken they used it was not at all fresh, the chicken wat they used was not at all hygenic, kfc is not providing nay free of cost we have paid full amount after that also we are getting very poor quality food...
I want explanation on this.

+1 videos

KFC India customer support has been notified about the posted complaint.

View replies

KFC India Customer Care

from Mumbai, Maharashtra

Aug 6, 2019

Verified Support

Hi, this should not have happened. Please share your feedback on http://feedback.kfc.co.in/and we will look into it.

T

Tselo Danni

from Delhi, Delhi

Aug 6, 2019

Have done the payment and the amount was deducted from my a/c, but order was not placed,

KFC India Customer Care

from Mumbai, Maharashtra

Aug 7, 2019

Verified Support

Hi Tselo, this should not have happened. Please share your feedback on http://feedback.kfc.co.in/and we will look into it.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: 217 IInd floor,Today Blossom 1,sector 47,gurgaon, Gurgaon, Haryana, 122002

I had ordered for chicken popcorn for my children and when the courier boy came i gave him 500 rs as the order was for 435 but the courier person said you leave 15 rs as i do ot have change and when i started asking questions he was very rude in answering. From a brand like kfc this is not expected and it looked as if courier boy wants to keep15 rs as change. It is not a matter of fact of 15 odd rs but it is about intentions of the courier person.

I live in 217 iind floor today blossom 1, sector 47 gurgaon and order was placed on 31st july 19 at 9:05 pm.

Would need your support to sensitize kfc that courier boys should be properly trained.

KFC India customer support has been notified about the posted complaint.

View replies

R

Ramandeep Rama

from Ludhiana, Punjab

Aug 2, 2019

I today ordered the 2 burgers and chicken pops with 3 fresh lime..when I eat it the taste is like it's raw and a different smell and bad taste...I just kept on the table without eat and left it as it is on the table..it's so bad experience when such a big food brand did serve such a foul smell and spoilt material
Sending u the bill details

KFC India Customer Care's response, Aug 6, 2019

Verified Support

Hi, this does not seem right. Please share your feedback on http://feedback.kfc.co.in/and we will look into it.

K

Kamal Badwal

from Panipat, Haryana

Aug 2, 2019

Hi I have visited KFC on 16/6/2019 in bestec mall sector 66 chandigarh.they have charged me twice and unhappy with there attitude to resolve my complaint management in bestec is worst.ihave shown all my details everything.today 28/7/2019 I didn't get even one rupee back .

KFC India Customer Care

from Mumbai, Maharashtra

Aug 6, 2019

Verified Support

Hi, this does not seem right. Please share your feedback on http://feedback.kfc.co.in/and we will look into it.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Purba Medinipur, West Bengal

I am a continuous buyer of kfc and like the service and the quality of food they provided. But today's experience is just exteamly bad. Today i had visited kfc kolaghat digha branch with one of my friend who is very new to kfc. I never expect that thing from kfc atleast. Food was not hygiene at all and after that me and my friend vomited two times and got food infection. Its very shoking to me. After this experience i will never visit kfc if this thing happens.

KFC India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411057

I had placed an online order from KFC worth 541.50 INR on the 16th of July, which was canceled. But since there was no initiation of Refund till 19th of July, I called the KFC Customer Care and enquired about it. The representative advised me to drop an email to 'kfcindia.[protected]@sapphirefoods.in' with the necessary details. I did everything as advised, even attached the necessary screenshots but till now KFC support team didn't even find it worthy enough to reply back on my email. Kindly help.

KFC India customer support has been notified about the posted complaint.

Jul 29, 2019

Updated by Bhabani Sankar Mohanta I haven't heard from them till now. Please help.

View replies

A

Avik Dandapat

from Mumbai, Maharashtra

Jul 30, 2019

I had ordered food on the 24th of July at around 6 pm. I never received my order. The food never came and it showed on my app as received. You guys made me wait 3 hours for nothing. On top of that when I call the customer service, I did not get any help from them whatsoever. Infact the person was completely unapologetic and did not care at all.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: A-G07, Gera Emerald City North,, Near Eon IT Park, Kharadi, Pune, Maharashtra, 411014

Today i have placed an order through kfc app using gpay. The transaction was successful but the order failed.. I called kfc for order confirmation they r like, no order placed from ur side.. Order date and time 21/07/2019 at 09.49pm. The transaction amount 381.50₹. I have attached the translation details.. Kindly do the needfull n refund as soon as possible...
KFC kharadi Pune
KFC app Google Pay issue

KFC India customer support has been notified about the posted complaint.

View replies

V

Vignesh959

from Delhi, Delhi

Jul 22, 2019

I have ordered through KFC mobile app and paid money through Google pay. Order is not confirmed but money was detected. Need to initiate refund.

There is no proper response received from KFC customer care.

A

Arushchowdhary

from Delhi, Delhi

Jul 22, 2019

Your staff or cashier is using my phone number for every invoice . I have been getting SMS for invoices from Mira Road East mumbai Maharashtra India . This is sheer harassment . Rectify this problem before I take a legal recourse

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600097

Today i have placed an order through kfc app using gpay. The transaction was successful but the order failed.. I called kfc for order confirmation they r like, no order placed from ur side.. Order date and time 20/07/2019 at 04.22pm. The transaction amount 346.49₹. I have attached the translation details.. Kindly do the needfull n refund as soon as possible.

KFC India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: A- 153 Era garden, Meerut, Uttar Pradesh, 250001

I went to kfc branch shoprix meerut yesterday, the behaviour of your counter staff was very rude and pathetic, as i am a regular customer was’nt expecting such kind of attitudes towards the customers on replacing pepsi into fresh lime. I have never ever face such kind of situation before.
I ordered one longer meal box and one rice meal box (5 in one) and cancelled after getting such answer.
(He said lene hai to aise hi melega).
I guess kfc have forgotten the right attitude towards customers as its only we who make your brand successful and running.
From today onwards i will never go to such a kind of place where you cannot give respect to your customers.

Jul 25, 2019

Complaint marked as Resolved

No reply till yet..

KFC India customer support has been notified about the posted complaint.

View replies

R

ravish sidd

from Basti, Uttar Pradesh

Jul 25, 2019

Still waiting for your reply...!!?

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Delhi, Panchkula, Haryana, 134117

Dear sir
As it is my birthday today and my parents ordered a surprise meal for me so i wasn't aware of it but when i was cross checked by sector 20panchkula haryana's kfc i asked them whether it is prepaid or postpaid they intentionally said it was to be paid. Then i cancelled the order. Now they are saying that is not paid i have the receipt of it. Kindly initiate the refund of it. Kfc ' s team has spoilt my day. I hope you will understand my situation and do the needful asap.
Thanking you
Rangoli
[protected]

KFC India customer support has been notified about the posted complaint.

View replies

K

Kamal Badwal

from Panipat, Haryana

Jul 12, 2019

KFC Bestech mall in sector 66 .they have charge me twice 2weeks before .i talk with manager ram but still donâ€™t get my money back.so plz refund my amount RS 497 or tell me where to complaint for higher authority

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Baner, Pune, Maharashtra, 440021

We placed an order (Order number 2276) around 9.50 pm ist time and made online payment of 754 inr. However the order was not delived. We did multiple followup and everytime we were i formed that it will take 10 to 15 min for order delivery. After waiting for 1 and half hour we again called and were informed the order will not be delivered.
Manager avinash shirsath (Contact number [protected]) from baner store is totally unprofessional and not at all accountable for the role. We are extremely unhappy with the service. We willnever place order in future and we will suggest other not to do the same by sharing our experience in social media.

Really not acceptable kfc.. Very poor service.

The worst part is when we call multipletime and enquire about the order status then they told after almost 2 hour with an excuse that driver had flat tyre hence could not deliver.

Regards,
Tushar bose
[protected]

KFC India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Telangana, 500085

I have placed an order from kfc web portal on[protected]. I processed the payment through net banking. My amount got debited, but ordered was not placed. Also, i haven't received any confirmation regarding my refund. I was trying the past three days to connecting the payment gateway and kfc, i haven't received the proper response from them. "serving the consumers" is your motto means "you have to response the consumers" this is very insane. Please find the transaction code of my payments towards the order qsbi[protected]igagnlxiy6

KFC India customer support has been notified about the posted complaint.

View replies

V

vijayalakshmi Peddinti p.vijji

from Bengaluru, Karnataka

Jul 12, 2019

Hi, This is Vijayalakshmi I want to bring this to your kind notice that yesterday I went to KFC to have lunch I ordered zinger burger and some other things...when I am having Zinger burger I found a WORM in the burger...It was so disgusting for me so I request you to take care of things...

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 600042

I have ordered food in kfc india velachery chennai-600042 branch on 7-7-2019 at 9:16pm with order no:12620128. The order was successfully confirmed by kfc india and it was promised to deliver the food by 10:00pm. It was 11:00pm but the food was not delivered as mentioned.in this mean time i called the kfc velachery nearly 6 times. But still the order was not delivered even after 11:00pm.

KFC India customer support has been notified about the posted complaint.

View replies

Z

zameer sahaab

from Hyderabad, Telangana

Jul 12, 2019

Hi team,

I'm unable find the shop in application under the city of warangal to order online I tried from both the options like delivery and take away.

Please look into this issue.

Thanks,
Your unsatisfied customer.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines