KFC India Complaints & Reviews

Seems either audits are not strict or standards have lowered down. At manapakkam ac dirty and leaking, display micros screen for change not functioning. Ordertaker prakash found scratching on his zip and on his beard. Staf[censored]niform untidy. Repeatedely asked for nonspiced veg burger n it was for my son of 6 years oldthey insisted me to take a crispy one which was spiced and i denied again. I was told it will take long. I waited for 15 min on reaching home it was spiced. U need to check the cctv at this time order no 7843. There was a somali customer ordering with difficulty in communication and the process was delaying and there were 1 more customer and me inbthe queue. Supervisors and manager busy providing us visit next counter instead of speeding and providing a opportunity of effecient customer service.

Today afternoon my lunch at phoenix mall was very satisfactory had a smoky chicken bowl.

On 4th jan i visited forum mall customers all hanging around for orders. Mine was a a portion of popcorn took 25 min. Finally i saw all staff consused, no scene o[censored]rgency no supervisor seen because the floor was so dirty with mud patches all over near the entrance for that period on a busy business day like saturday.
Finally i had to drag a staff attention because chicken pop corns were already ready on the warmer but no one to pack. Wanted to order another portion as it was so tasty n crisp but couldnt get the confidence in service delivery.
Last year in feb i visited the kfc outlet at elioth beach. I believed in the only brand amongst the rest available for the food hygiene and quality but to my surprise after visiting the washroom i had given up ordering. It was amelling badly no housekeeping attendant and you can even smell it from the ground floor.
I have visited kfc o[censored]s, dubai and inbthe uk and may be these are exceptions as compared to you standards in india. But imagine africa have better hygiene, service and softwares even in kenya and a third world country like uganda. You dont wait to be called or you dont flock around the delivery counter waiting for your order. You watch the screen that informs if its on process or ready for pickup.
Hi time choice is yours... Take it and make it better or bury it.
All the very best...

I had raised an order as per below details from faridabad but it got loaded to kfc chandigarh stores, neither the item could be delivered not my money got refunded

Have tried all possible attempts like kfc faridabad call centre, kfc chandigarh call centre, kfc chandigarh stores but no luck

Your order number: 15010786
Delivery date: 04 november 2019
Estimated delivery time: 19:50

I have removed my mobile number and address from the image due to privacy, order number shall be sufficuent, need refund.

I had ordered through online KFC website on 31st Decemeber 2019, the order got placed and money was deducted but the order was never delivered to me and no one ever tried to even contact from the concerned branch. Tried calling multiple times on 33994444 but they never bothered to solve my problem.

Please resolve this as soon as possible and stop stealing money from people if you cannot deliver good service. I am giving really bad reviews for KFC from now on until I get the refund back.

Hao
Today 01 Jan 2020
I ordered KFC for first time online
Around 1302 hrs till 1700 hrs I didn't received .
I already speak to ur customer service .
They give a phone no of store
I had lots of conversations
Still not working .
This is very worser
Bad customer service very bad
Phone no given by the time of conversations
##49842436 store no
## [protected] delivery boy no.
## [protected] staff no which was not in shift.
U guys think about me that I'm fool
Yes I'm fool to order ur online KFC Delhi India

I bought chicken from kfc. I am deeply unsatisfied by the services of kfc in noida gaur city mall. The children was totally raw. It was totally uneatable. total waste of money. They made me wait 40 mts for the chicken, yet they gave me half cooked chicken that was so bad in taste that i had to put it to trash. I had never expected this from a brand like KFC.

I ordered food through the online app (Kfc online food delivery app) and i paid money through google pay (Yum restaurant private limited)
The online transaction was successful but the order did not proceed. It just says the order is still in your cart
I did not get my delivery / the order was not prossessed.
But i lost money.
This is unacceptable

Hi,
Pls b update u that yesterday on 27th i had visited at kfc food court fun mall lucknow and ordered one mingle bucket worth rs 249 without gst.
After 5 min i got my food when i ate it was chweggi, although it was hot it mens food had been fried again coz am very frequent customer of kfc so knew the taste.
When i hv send my friend to counter for replacing with fresh food, a counter person chandni was very rude and she said everyone having same food no one is complaining and all, and said her manager mam giv him only that much quantity as he returned.
After sometime we received fresh product but he reduce every thing half, i had eaten only one leg piece n 2 or 3 popcorn before replacing but she served half popcorn, 1 boneless n 2 leg.
I never faced this type horrible experience where team members behaving like this in front of managers n no action taken by her.
[protected]

I ordered food through the online app (kfc online food delivery app) and i paid money through Google pay( yum restaurant private limited)
The online transaction was successful but the order did not proceed . It just says the order is still in your cart
I did not get my delivery / the order was not prossessed.
But i lost money .
This is unacceptable

Hi,

I had made an online order on kfc app and paid via google pay. Money got debited from my bank account but order did not get confirmed. Then i had to pay cash for the order. Order no. 3585, amount : 231.50. Google pay upi transaction id :[protected]. Date : 06.012.2019. Request to please refund the amount asap.

.

Rgds

Sekhar venugopal   replace all

The behavior of the staff in kfc counter at kolkata international airport is not at all good... No one in the counter knows english.. If they call of order and it gets ll ate due to customer instead of holding it for sometime they are shouting at customers when they come to receive the order.. There is this guy mr akshay brahma whose behavior with customers are not at all satisfactory... He keeps starring at people every who comes for order.. And conveys his reply and anger in hindi which is very well understood... Take immediate action on these people

November 20th 2019 i placed an order of rupees 532.49 via google pay. The money was deducted but no order was placed on the homescreen of kfc. I contacted the store manager and he said upi and google paytm doesn't take order, your money will be reverted soon.. So i made a fresh order after tat... Please look into this and revert back my money soon m. I have sent a screenshot of of my gpay page

I am from kurnool, ap, india
I am complaining against the taste
Yesterday we have ordered 2 burgers
That was not the kfc burger that i ate earlier in other outlets
Its really worse
There was veryy little mayonnaise and 1/2 the quantity of chicken usually used
This is a new outlet and we don’t expect such type of taste from kfc
Please make sure it is rectified
I have the picture too

I am deepak from bangalore on 23-oct-19 i have done a online order for kfc (Rockline mall) for the amount of 802.99, my amount got deducted but neither the order was delivered or the amount got refunded.
Later i called the restaurant (Kfc rockline mall) [protected] and i explained the situation he stated the server is down and will get the refund in another 24 hours.

We placed order at west end aundh pune for rs 581.41 via google pay on nov 7 2019. The order got cancelled but money was withdrawn. Upi tran i'd[protected], from tanay patankar google tran cicagkcwi-lgcw. Store told us to lodge complaint on email i'd kfcindia. [protected]@sapphirefoods.in. No one has responded. We want refund of our money and reputable company like yours should not ignore customers complaints. Contact email tanaypatankar.[protected]@gmail.com.

Tried ordering providing all the details from kfc in kfc app without signing in.. When tried placing order it didn't get placed.. Shown error transaction still the money got deducted.. And when cross checked it showed no order has been placed infact blank.. When contacted kfc authority they said no such order has been placed by the said name or place.. Now tell me whom to contact to get reversal? Kindly make an app more reliable to public. So irritating using the app.. Disgusting!

Kfc rbd hsr layout, gound & first floor, plot no.30, hsr layout, sector-4, 14th main road, opp-bda complex hsr layout, sector-4, bangalore

Order number 15194405

I ordered 2 pc chicken + large pop corn. The order specified that i will be getting an extra piece of chicken free. Instead of the 2pc, i just got one piece. I tired the customer care, it does not get connected. Called the delivery boy, he said complaint to kfc.

I visited KFC on 11th November I ordered a few items and I ordered a medium chicken popcorn but the package where the popcorn chicken was served to me was of small regular size and also the popcorn pieces were not at all as they are meant to be there were bits and pieces of flakes rather than pieces of chicken.I literally got only 5 good pieces of chicken and all others where broken pieces of flakes and nothing else. They should have served me in a packet of the medium size which I actually ordered for also the pieces should be more and bigger as you can see in the picture this is what I have received. I tried complaining to KFC but I couldn't find any means to connect to them I found a few contact numbers on Google of KFC where I could complain them but when I called no one received. They are legit cheating their customers.

Hlo i have visited kfc gk county ludhiana by drive thru. Currently offer is mint mojito is free with the order of 350 and above.. I visted yesterday n odered food for 390 n no offer was given. Why??? I want to ask you when u are not providing food u have offered for free. Is this just to make people fool.???

0 : 100% dissatisfied... As during order i had requested for early delivery, but sorry to say that delivery came after departure of all my guests, which was very disappointed situation.
Many times i called to[protected] to remind of the order, still it was delayed came after 1 hour 30mins.
Finally the online centre said sorry for delayed delivery and discount will be added communicated to manager of kharghar centre, but still during delivery kharghar manager denied for discount and taken back the order.
Totally worst experience by ordering from kfc.

Today I have ordered popcorn rice bowl duo.
1. The rice was very dry it's very hard to engulf rice without water. I have also added instructions that please add some extra greavy because the box absorb half of the greavy as I have faced this problem in past but today the box didn't absorbed the greavy because the have added negligible greavy.
2. A lot^2 of chilly and clove was there in it it was too spicy to eat.
Photos attached