KFC India Complaints & Reviews

I visit velachery Kfc on 4-6-19 I ordered food payment(rs-169) via phonepe so payment also successfully but manager came and ask pay one more time via card or cash so I paid two times for one food. Very worst experience from Kfc I can't eat that food so simply through. I need proper explanation from Kfc side or other wise I met handle that issue with legal

I have ordered via kfc india app. The amount has been debited from my account but our order is not placed.
I called and asked to the kfc india customer care, they have told amount will be credited within 2 or 3 days but i order before 1week still the amount hasn't credit. I ordered on 18 may 2019 at 8.02 pm.

I have written two e-mails to kfc customer care. They didn't response.

Can you please check it and help to resolve this problem.

I have placed an order but is had been cancelled and the kfc member told me that the order is cancelled but the money will be refunded but it hasn't been done
Order number: 11495814

It feels awkward to know that a huge company like kfc is not having any customer care team to help the customer

Please make a look at my complaint and resolve it quickly

There are many complaints now a days so if you resolve them then even the customers will be happy

We went to the kfc store at powai
As soon as we entered the store we were told wait in queue as only one counter was open but none of the service staff members bothered to take our order and when we asked them they refused and ignored us
It is a shame for such an incident to happen in such a "so called"reputed franchise
It would be a humble request either to change the staff and to take strict action against this store
We would look forward for your reply

Service-we were served our order in a wet (Dripping wet) tray. When asked to replace, it was replaced with another wet tray. We asked what is this service. We were shown no interest and the lady just left the counter.

Taste-we ordered a popcorn chicken. Chicken was bland, no taste and was rubbery. Looked like leftovers were made hot and served. We also ordered a mojito, it was served without ice.

We are regular kfc goers and have never faced anything like this.

This instance occurred in kfc viviana mall, thane, maharashtra.

I have ordered 2 smoky grilled on 4th may, 19. But due to some issues the kfc restaurant is not delivered my order. So during order i pay my 360 rs to kfc, but still my money is not re-transfer to my account. Nd today 24th may, 19. So how many days i will wait, tell me something? Plz action immediately, otherwise i will published on social media how unresponsive persons u r.

I made an order through kfc mobile app using sbi net banking and the payment was successful as my account got deducted with rs 681. 48 but i did not get any order confirmation.

I have even called up kfc customer service but they said there was no order in my mobile number an did not help me any further.

The transaction details are given below:
Txn reference no : qsbi[protected]igagerlbc2
Bank a/c narration :to transfer
Inb yum restaurants india pri yumrind payments
Txn date : 22/05/2019

This kfc in pacific mall, dehradun is not upto the mark. Shame on kfc! We ordered our food at around 10:20 pm today and our order was skipped and only on reminding them they gave our order after forty minutes. The chicken that we received was not crispy, it was greasy and infact it looked stale. The fiery chicken that we received was not properly cooked. When we complaint about the delay, the person behind the billing counter sneered and smugged at us which was quite insulting for me as lady.
This kfc always, even during the times of heavy rush, opens only one billing counter. They take up a lot time to give away the orders. Even the order screen never works and the service is poor and slow and they don't call out the order properly even after knowing that the order screen is not working. It is an inconvenience for the customer to go upto the counter over and over again asking for their food. This shows that how the quality is so low and its better that they improve themselves to keep the reputation of kfc high.

P. S they should learn a few things from the kfc that is at rajpur road as their service and food is excellent.

We visited kfc on 10th may 2019 and ordered food worth of 425/- and tried paying with indian bank.. Money got debited but order was not confirmed. Please refund our money. It has been a week since the incident happened but we did not get refund. Employees of kfc were so irresponsible they did not even given declined slip to us and did not provide proper response about money refund

This is to inform that a amount of 634.99 has be detucted from my gpay as per the request on 6/05/19 and the order was cancelled automatically by the payment gateway so return my refund as soon as possible, screen shot has been attached, i have also mailed to hcc. [protected]@sapphirefoods.in, so kindly make my payements as soon as possible and i need a demandso kindly get me a solution with in few days

I have made an order from kfc india website on 01 may 2019 12:56 pm, payment has done through paytm and amount has been deducted from my paytm account but the order is not placed.

I even have not received any kind of communication mail from kfc regarding the order cancellation or any other kind o[censored]pdate from kfc. Kindly check and refund my money asap.

I placed an order on 11 feb 2019 on kfc app and paid through google pay.
Payment was successful and amount was deducted, but it showed an error on app and order was not placed.
Then i paid for same order in cash and waited for automatic refund.
But since today, i have not received refund of 327.50 rupees.

I contacted google pay and they are saying to show upi payment id to merchant and they will refund.

Kindly help me in this

I visited Kfc store on april 28th and i ordered food for take away and Jeevitha who billed didn't inform me that she is going to charge me for the kfc promoting paper carry bag.Later i checked the bill and found this. It can be small amount but why i should pay for kfc cover bag should be given as free.contact num [protected]
dr.[protected]@gmail.com

I ordered my food at kfc on 26th april, the delivery boy came with incomplete order . On calling to kfc store Gwalior the person said they will be sending my rest order within 30 min . So after 45 min I called them again they keep on saying same next 30 min than after it at last the person misbehave and said they never promised to send my order as they have shortage of delivery boy when I argued about there promise then he said that they have already send delivery boy and he is on way to reach me bt I didn't receive my order till now. Fraud people shameful act . I want my refund back for whole order now because of their misbehave. I have added photographs of the bill for which I have paid .

I got my delivery after 2 hours of ordering the food.. Unfortunately whenever we r ordering food it picks it near by store that is in 3b1 market mohali. There is one person who has no sense to talk with the customers.. Previously he said i will come at your home and check whether u r telling a truth or a lie. And today he crossed all the limits.. Spoken to me very rudely! And i now i will not sit down on my bed and u listen to all this #! I will approach consumer court for this! I want strict action against him. Btw i don’t know people (Kfc) will do something or not by tomorrow he will get the legal notice for harassment and talking like this and delivering bad food! His name is sunil!

On april 5 at 6:00pm i have ordered kfc 5 in 1 zinger from zinger box app. Which was by mistake it got takeaway. Later after 2 hour at 8pm i got a call it's a takeway so i need to go nd take so i told them to can u send me through delivery, they told ohk nd they told delivery charges will be applied. So i agreed nd they told me u will receive within 30 min but i received it at 11:30pm. The worst part they cancelled my order 10725047 nd placed a new order without even asking me. This is the worst experience i had. Please refund my money. I even tried calling kfc mogappair but i didn't find them helpful

I ordered a mingles bucket from kfc situated at ampaskywalk mall, aminijikarai, chennai. I was asked to pay rs.5 additional to the order value for the carry bag they provide for take away orders. The carry bag is having kfc’s branding on both sides of the bag. This is not the first time that the carry bag cost was collected from me, i have paid so many times. I want to ask kfc, if you use your carry bags for advertising your brand, then why do you charge the cost of carry bag from customers?

Your order number: 10941262
Date: 17 april 2019
Dear kfc team,
I placed an order for home deliver..
And i received a reply from kfc thru mail sit back and wait.
After one hour i tried to call its not reachable.. By luck i got connected and enquired, but they said its an take away order.
I askd them to cancel the order.
Kindly refund the money

Kfc mumbai airport.
Agent name ajay. T2 second floor.
He was very rude, lied to me he don't have change and didn't gave me my meal.
I went to get a change n when i came he was give a change to another customer, when i asked y he lied he was rude and had nothing to say in return.
I went home without enjoying my meal.
Please look into the same on priority.

When myself and wife visited today to KFC, we asked for Two Chicken Leg piece and he delivered two Wing piece, for which I had argument and later on he agreed to offer Leg piece.
When we both tasted it, the experience was completely different than what we had in Oman.
After eating half of it, we realised Chicken was infected and the quality was worst.
When we highlighted to Restaurant Manager, he did not even respond to it and we just walked out. ... Niranjan Borse cell [protected]