KFC India Complaints & Reviews

This incident occurred on the night of 10 nov 2018, it occurred in the kfc which is in the food court of r city mall. It occurred with my father, he was waiting in the queue to place the order, when his turn came to place his order suddenly some person cut the queue, first the staff was taking order from my father then the queue cutter started saying it, instead of behaving responsibly and sending the queue cutter back he started taking the queue cutters order and completely ignored my father who had the fair right to place his order, he just shifted to the other queue but to his utter suprise the staff responsible started shutting down that queue too. When my father protested and told the responsible staff what had happened in the previous queue.. The responsible staff just laughed and completely ignored it. Instead of taking action the staff just laughed which was more than insensitive, irresponsible and rude. Out of disgust my father just left that kfc outlet. I demand some action to be taken or at least a inquiry be initiated otherwise if this sort of behaviour is continued especially against the elderly people like my father then we will stop considering going to any kfc outlet in future. And i repeat that the least that can happen is that the staff be trained to how to behave with a customer whois like his/her father's age
Location:kfc in the food court of r-city mall, mumbai, ghatkopar

I found more than 2 pcs of non fried chicken from 5pcs bucket...I cannot believe they took more than an hour and made me to called to customer care department. Even they did not inform any delayed problem and customer care department also informed me they would check and within 10 min they would call back but they never called back me till I called back them. I cannot understand how they took more than a hour for serving such serviece and it was totally poor responded and care for customer. Delayed delivery with disappointed service and poor process...I need your fast and proper responses.

KFC cannot be deliver the order in my area but despite that it accepted the payment
Please ensure that people living in remote areas can have access or know the availability of that area is applicable or not
Order Reference #8462859
I had talked to the delivery person he says he will paytm the amount tomorrow
Let's see

24 october i tried to place an order through our app. My money got deducted from my account but order got failed. From that day i am trying to call you and send so many email to kfcindia. [protected]@yum.com. But no reply. This is the transaction id: pf[protected]. This complaint is my last hope. I need my money back. As soon as possible please resolve my problem. ₹ 390 is stuck with you people.

I ordered something from kolkata park street kfc. I made my ordered at 1 30 and they said they will deliver it to me around 2 15. But again at 2 15 they called up to confirm weather i wanna confirm my order or not. I got so pissed. And then they said they will deliver it to me at 3 30 for sure.
But at last i got my delivery at 4.
I am very disappointed with the delivery.
I am your regular customer and i dont expect this kinda response from your end.

I went to the above stated restaurant on 3rd nov, 2018 around 7:15 pm and i placed order of 3 foods (4qty) of my choice for take away vide invoice no: ti[protected] [chk no 4721], and the order was delivered to me over the counter by around 7:35 pm telling all my orders are inside the carry bag and i carried the same to my home without verifying the same, when i reached my home i discovered one item in sl no one of the attached invoices named "popcorn lrg" was not delivered to me.

Subsequent efforts from me to get the delivery as went in vain and in return i have received abusive words from the restaurant people.

This is haritha

I ordered in kfc on 17th october 2018 @6.24pm actual delivery time is 30min to 1hr i waited for 1hr but there is no response from your side after that i called to kfc customer care two time they said you will get shortly... After 1.50min i got a call from delivery executive he called for address confirmation i asked him where are you now, he said i'm in kukatpally store you will get your food in 40min that means i have to wait 40min more i asked why that time for delivery he said here not only your order so many orders here i said ok np cancel the order he said ok and with in seconds i got message your order is canceled after that i called to customer care regarding the delivery boy behavior and also asked for refund he said you will wait 7 days more now its 18 days done till now i didn't get my refund,,,,, this is the way you people treating customers,,,,, actually you people give us complimentary for taking 2.30min time for delivery but you people didn't have any concern for customers taking money with in seconds but when the time to reverse it will take months

Hello kfc lover! Your order no. 315w006837, amount rs. 850.87 is in our kitchen! 12:53 pm
Finger lickin' goodness is on its way! Your order no. 315w006837 has been dispatched and will be delivered to you shortly.12:59pm
How did we do today? The colonel wants to hear about your kfc experience. Message him with 1 for satisfied/ 0 for dissatisfied and your comments at [protected] 1:53pm and number doesn't work
Called up in this no kfc lachit nagar [protected] they said to give order in swiggi in have placed the order again order no [protected] but it's 2:44pm i have not received my order and how can an kfc employee ask her customer to give order in swiggi

I visited kfc devyani international ltd. Plot no. 1 c, knowledge park, express highway, greater noida. The service person was so rude, i have been charged for the orders that didnt even placed and i asked for the bill and he told me to wait for the bill. After 5 mins he give me someone else bill. Please look after this. Please make money by fair means dont try to fool people, moreover employees seem to be involved, as no action took place when i complain about this there on spot.

I had recently ordered for takeaway a 10 piece bucket which was first of all not given to me in a bucket and was given in 2 separate boxes and as i was riding my bike the paper bag provided to me by them just opened up and all the pieces of chicken fell on the road. This is totally unacceptable. The packaging was so bad and the paper bag added to it.

I got the below SMS and an invoice attached for the order that I never placed, in the invoice I see it is for secunderabd but I live in bengaluru. When called the number 33994444they give me excuses that this is an error and they can't do anything about it, my question how did someone get my number and the bill is a dine in bill then why sent to me. This has caused lot of issues at my house. Why and how did this happen
Thank You for...

There are long queues to place and order in KFC but checkout the furniture used before sitting on them. I went to KFC, DT City Center Gurgaon on 28th Oct 2018 around 2:30 pm. To my surprise the table top was kept on the legs/stand without being screwed onto it (instead i could see glue marks). It fell on my 4 year daughter's feet with a loud sound, but none of the staff of KFC were moved to extend a help, they are really insensitive. I took me some time to sooth the child and the helper boy stood there smiling. The Manager in charged at the store named Manish Bashisht and Kishan when informed about the incident, went to the back storage room to talk rather than getting to the root cause of the issue. KFC is so insensitive to customers and just busy making money. Uploading the image from the store of broken table which feel on my daughter's feet

This is regarding my order no. 790324. Order date: 26/09/2018 the order went to wrong kfc outlet which couldn't make the delivery. And was later confirmed to be cancelled by the outlet on phone. But i haven't got the refund yet. After following up on the phone i was promised to get the refund and was asked to wait for 2-4 days. Now even after so much of wait of months no refund is being provided. What kind of service is this? This kind of experience is really not expected from a world renowned brand kfc. Kindly please look into this and resolve/refund me my money. Enough of wait now.
Order placed by no: [protected]
My contact detail -[protected]
Attaching the order detailed & email they are exchanging email with refund department

We visited db mall kfc counter, take delivery of french fry along with coca but the person handling over the items doesn't closed the tip of coca properly and it fell down immediately holding the tumbler. The service people should ensure these things before handing over to the customer. It affects the ambience and give rise to customer greviences. Rest all other orders were fine.

Dear kfc, i visit kfc every weak. One branch, which is located in citycentre, saltlake, kolkata. Every time i go there and order food, they cheat us and say more than what it was. Sometime they lough with eachother when we enter the store which make us humiliate, plz take action nor it will b difficult for me, my family, my friends to visit and enjoy in kfc

I placed an order at kfc (Siliguri) yesterday thru kfc official website (https://online.kfc.co.in) and i paid inr 911.60 via hdfc net-banking (Screen-shot attached). However, when i called their outlet, they informed me that they did not receive any order in my name.

I spoke to the manager of the out-let (Mr. Dev thapa / sharma) and he informed me that this is an existing issue if orders are placed via website and he instructed me to order via kfc mobile app going forward.

I finally had to re-order by phone and then paid again using my credit card (Proof attached).

1. I need to know when i am going to receive my refund for inr 911.60 for which the order was not placed?
2. When i paid a 2nd time using credit card, the bill amount was inr 933.00. I need to know why there was a discrepancy in pricing in website and direct order? (I did not opt for any offer in the web-site).

Sir, my self self rohit goyal from patiala, punjab.. My ph no [protected]... It is to tell uh about that on date[protected] was taken by me at time appox (8.45 pm) a bucket of 14 pcs.. After taking the order of 5 mins the peices of chiken was so much cold they where don’t able to eat.. It was just a waste as it was... Specially the bone less pcs in the bucket... And the the smoke grills pcs r full of oil which are unable to eat

This is regarding my order no. 6999835. Order date: 17/07/2018 the order went to wrong kfc outlet which couldn't make the delivery. And was later confirmed to be cancelled by the outlet on phone. But i haven't got the refund yet. After following up on the phone i was promised to get the refund and was asked to wait for 15-20 days. Now even after so much of wait of months no refund is being provided. What kind of service is this? This kind of experience is really not expected from a world renowned brand kfc. Kindly please look into this and resolve/refund me my money. Enough of wait now.
Contact on: [protected]@yahoo.com

I had ordered a kfc delivery (Order no. 344w014791) on 6 oct 2018 for an amount of rs.687.03 and have made an online payment for the same. However, the order was cancelled and i have still not received my money back on my account.

I got in touch with the delivery manager of the store, and he assured me that it will be refunded.
I have waited for 20 days for the same and have yet not received anything.

Please look into it as this is not expected out of a reputed organization.

Store : dlf 1 store, newtown, kolkata

Request you to please refund my money as soon as possible.

Thanks
Enesha

I have ordered kfc through app and i have paid online, got message that your order will arrive in 30 miniatures. Around 10.30 pm delivery boy came (1.45 hr after the order) i refused as we have already baugh other food and about to sleep. I have tried to call the shop [protected] and nobody lifted. I request kfc to refund my entire money for worst customer service.