KFC India Complaints & Reviews

Hi i was charged extra for chicken zinger burger as they said mayo eggles will cost extra 20 rs for single layer and 50 for double layer.

I eat from kfc very often bt the zinger burger price is fixed and does include the price of mayo eggles in it.

I am very dissatisfied the with the staff's treachery in kfc, south city mall, kolkata, india. The staff's name is nirupama.

I will not suggest anyone to go to kfc now on as they charge money like beggers.

Very phatetic customer service, I placed an order yesterday via GPay and the amount got deducted and order is not confirmed and I have been contacting customer care on but I am not getting any resolution and[protected] just trying to escape saying it's with finance team will get back in one day or by Monday this is only a response I am getting since 2 days.I need a immediate solution on this.Please refund on priority.I have shared all the required details to -kfcindia.[protected]@yum.com

I tried to order through KFC Android app, Using GPay. Money transaction was successful but order failed.order date and time 13 Feb 2019 at 18:05 hrs.
Below is SMS received from bank:

Acct XX3125 debited with INR481.50 on 13-Feb-19 and billdeskpg.[protected]@icici credited.Info:UPI[protected].Call [protected] for dispute or SMS BLOCK 3125 to [protected]

Attached is the transaction detail, please help as soon as possible.

On 9/2/2019, i ordered something in kfc. Due to net issue, they have not received any receipt when they swiped my atm card. But the money got deducted from my account. And till today i have not received my money in the bank. So please help me.
In kfc orion mall, new panvel. On 9 feb 2019, i ordered two longer burger and two small sized chicken popcorn for about 198/-. I gave them my indian bank debit card. The concerned people have swiped my card but due to nerwork issue they have not received any receipt from swiping machine. But my amount got deducted from indian bank. And they said within 24 hours, i will get back the money. But i have not received my refund. So please provide me any mobile no. From kfc to contact or else refund my money.
Please help me soon.

Order not received at the location. No one picked up the call from store even after calling multiple times. customer care didn't help at all they just kept the call in long waiting and then disconnect the call. Amount deducted from paytm. they promised to initiate refund but still not initiated. Please find attached order details.

Order details- 5 in 1 zinger box+pepsi
order no.[protected]
order date- 7-Feb, 2019
Amount- Rs. 284.76/-

Hello sir

Yesterday i went for drive thru at ur kfc outlet at sco 100 sunny business centre chandigarh road sunny enclave kharar.. Punjab.. See d cleaniliness when i asked manager about tis he said he s unaware n he said he was so busy inside but what i saw for continuous five minutes hiding from camera he was using cell phone.. When i again asked that its really bad n such a foul smell he didnt cared about n gave such a irresponsible reply...
I am sending tis video as we pay a huge sum for healthy n hygenice food here if tis is d condition ag such a great n respectable international outlet then i am sorry i hav to lodge tis pics wid my bill to authorities of food n hygiene

Hope u wud concern my feedback
Thanks

Every time i went to kfc restaurant.. I wanted to drink water, but in any kfc layout they were not provided any water facility for free.in this situation, every one should buy water bottle.. Here they are doing illegal water business... I purchased aquawess water bottle cost was 50rs... For water bottle why should i pay for 50rs/1liter? Instead of auqavess water bottle sell kinley water bottle 20rs... At the same time we don't know about aquawess water bottle company... This is too bad... At the same time kfc is a big company... But they are doing such illegal and fraud business. # off kfc...

As i ordered wednesday special, i dint get the dips as shown in the picture of advertisement. And as customer rights i would like to take this to justice of customers court.in the picture of advertisement shown inside the kfc for their offers is not actually presented. There are four dips shown in the advertisement but not all of that are given. Gave only ketchup packets.

I had ordered delivery from kfc westend mall, pune on january 19, 2019. I received confirmation email of the order, the delivering restaurant and the online payment made by me. [order number: 9416931]
However the restaurant called and said they no longer deliver in my area so money will be refunded in one week. Its been over a week but no refund.
The company does not bother to reply promptly to sent emails.
Tried calling kfc complaint number [protected] twice. On both occassions got recorded message asking to hold for operator but phone just kept ringing and nobody picked.
I cannot understand why it takes so long to refund money of the customer. Is this yum brands new business strategy to hold onto customers money and hope they forget about it? Seems there is no hope for even prompt refunds judging by the many complaints here..

Hello sir,
Yesterday on 23rd January 2019, I tried to order through Kfc app and the full amount of ₹Rs 733.99 has been charged from my PayTM app but the order has not been loaded.
The transaction ID for the same is
[protected] and please find the attachments also.
And the Order phone no. Is [[protected]] .
Kindly refund the amount.

Inv no. [protected] order number [protected] date 23 january 2019 time : 3:49pm token no.106 take away order for [protected]@99 chicken longer (2) and popcorn chicken regular (2). On opening found only one popcorn chicken regular and 2 chicken longer 1popcorn chicken regular not packed. Kfc ambience mall, gurgaon. Kindly initiate reimbursement action on priority.

I ordered 1 loaded popcorn and other items and it is takeaway order. Attaching the bill for the same. I didnot check the parcel before leaving trusting the kfc staff. But when i came home i realized loaded popcorn is missing. This is not at all a acceptable service. Worst experience.

Is it theft, poor service or wokers with dont care attitude

Placed the order for home delivery at 8pm on 18.1.2019 for delhi address. Got a call from delivery boy asking for location of address. On informing the location, he stated that he does not come to that area and will handover the order to somebody else for delivery. As order did not come till 9p. M, called the centralised number to remind the outlet for delivery, but instead of doing anything, he gave numbers of delivery outlet. On calling outlet, it was informed that order has been sent. However waited for order to be delivered and again at 9.45 another delivery man called to ask for location, and claimed that he is starting with order. As almost 2 hrs had passed since order was placed, had no option but to cancel the order. No concern for customer at the place of order taking centralised location or at the outlet from delivery is to be made. Only courteous in talking, but no actual concern with the staff to take steps to serve the customer.

On 1st january 2019 new year's eve i orderered from ur food chain online without knowing the nearest store. I paid the amount of 754.32 rs via paytm and got a msg that ur food will be delivered shortly and then after few moments i got the msg that ur order had been cancelled. I hoped that i'll get my refund shortly.
From that day till now i am continuously following up with the store manager-mira road mumbai, all customer care executives for my refund but with great sorrow no response.
Being one of the best food chain company it's really surprising that it's taking months or more to make refunds of a single order!!!

My name is vinay hosmath. I am an advocate by profession. My in laws are placed in kerala near thiruvalla. I guys have a branch there. My complaint is that this is the second time happening to me. My order is taken bill is paid but at the end the items are not according to the order. To be exact the quantity i order and the takeaway they give is less. Kindly see to it that such things don't happen. Coz having faith in kfc i never used to check my take away. But after such incidents i am sure from next time if at all i order from your franchise i will check the food items twice

I received a old chicken from kfc outlet... I complained to the restaurant but they are not ready to accept the mistake and they are helpless and now my money is fully wasted and health issues. I want kfc head to take immediate action against the restaurant and get back me the proper solution.

Restaurant details :
Kfc chennai
Plot no 995/j, new no 172, 2nd ave, anna nagar, chennai, tamil nadu 600040

Contact me at [protected]

On 12th of January 2019 at 2PM I went to KFC Store and purchased Veg Ginger burger of Rs 149 with cheese and gave 500 rs Note but at present they were not having change so they asked me that after having your snacks you can collect the rest amount. As I missed to collect on same day. So i went on 14th Jan 2019 to recollect, but they denied. As I asked them to kindly go through your camera recording but they didn't and treated me in rude manner.

On 13 Jan 2019 I ordered 2 Singles pack on KFC outlet in Srinagar Airport for Rs.305.Due to late in giving my order I was about to miss my flight so I asked them to give my order quickly but still they were reluctant.Since I was in such a hurry I had to go without taking my order but payment was done in the very beginning.
I still have bill with me, so I want my payment back

One week ago i purchased a chicken bucket from your outlet kfc when me and my friends started to eat a lady hair stuck in my mouth and i saw the said chicken piece is covered with hair and i abruptly approched to the staff reading the same they didn't paid any heed and due to which it clearly depicts that u are selling un higenic and unhealthy food in your outlets

This is pravitha writing from kakkanad, kochi. On jan 3rd i ordered for a zinger box combo from kfc’s online site and the order has been placed to the kakkanad kfc outlet. But after a few minutes i got a call from kfc goldsouk grande, vytilla and they told they are not able to deliver the product to kakkanad. I told them i placed the order to kakkanad kfc & they told the order has been taken by vytilla kfc and this happens because of server error. Also told
Me my money will refunded within 7 days.
The price was already paid from my debit card and the details are attached with this mail. It’s 12th jan today and my money is not refunded yet. Please refund the amount as early as possible.
Thanks
Pravitha lekshmi