KFC India Complaints & Reviews

I have made a txn of 395/- amount on 13th sep through upi from my account. The payment was successful from my end but the order was unsuccessful from kfc end.. But till now kfc has not initiated any refund from their end.. And most frustrating thing i am not able to to find any such contact number that leads to directly conversation with kfc customer care. Also i have registered 2-3 complaints through online from kfc website but not even one response..
I admit it that kfc service is too good. But this time i am not satisfied with the service.

Could you please look into this and proceed the refund as every single penny is important.

Contact no - [protected]
Email : sinha. [protected]@gmail.com

This is the message i sent to kfc:

Hi guys, i am a big fan of kfc and i want to bring the unwanted activity carried out at few kfc outlets to your notice, this is the incident happend on 31st august 2018 in kfc outlet at p&m mall in jamshedpur, india. I ordered for kfc krusher lime soda whose cost after gst was 39 rupees but they charged me 44 rupees. Then i asked them why have u added 5rs extra in the bill. To my question the lady on the desk replied that it's for charity and it gets added automatically. As i have been to kfc outlets in many parts of india and world and i know very well that she is misleading the customer so i politely asked for the refund of 5 rs to which she replied that it is not refundable then i thought why to waste time for 5rs, later i saw after me 5 more customers paid 5 rupees unknowingly and the customers is jamshedpur are innocent and they have faith in kfc that it won't overcharge them so those people least care of checking the bill or caring about the extra 5 rs they are paying. So if you accumulate 5rs per head per customer its in lakhs or crores. So, it annoyed me. I met the manager at that particular outlet and reported him about the incident, and firstly he was like why i am raising my voice for 5rs. But i told it's a matter of lakhs and crores of rupees which people are paying without being made aware of. So i asked for refund and he gave me back my 5rs. I raised my voice so i got that amount back. Is it not the duty of you guys to first ask the customer if he/she is willing to pay for charity and then add the charity amount?
I made a video on the same incident, and i thought of putting it up in social media channels but i believe it's unethical to take such step without making you all aware about it. The manager in that kfc outlet pleaded guilty and has requested me not to upload this video in social media neither i should inform it to kfc management and he promised that from here onwards they will ask and then add the donation amount but last week i just got information from one of our friend that the trend is still on. So, i just don't want to defame you guys. I just request you to take some affective steps against such things because this happened with me earlier in a pune outlet for which i have no proof. I just want that customers should be asked if they want to donate extra amount on top of taxes.

I have ordered kfc 5in 1 chicken box from janakpuri west metro station kfc outlet the transaction of rs 220 was successfully transferred to kfc from my phone account no [protected] transcation i'd c1809221123494411594661 but the representative at the outlet said the payment of rs 220 was not credited to kfc so i have to repay the same amount from paytm i have talked to phonepe regarding this and they said talk to merchant for further clarification. Please refund my amount

This is regarding the order #7769974. I have cancelled this order and store guy informed refund is initiated will processed with 10 days. Still now there is no refund credited to my account. Its been almost 10 days, still there is no sign of the refund from kfc. I am not understanding why it would take this much time

Could you check and refund my amount

On 10.9.18 i had placed an online order in kfc and don’t have idea why they had cancelled the order and its more that 2 weeks and still they had not refunded the amount which is deducted from my account. Also we had called them many time but the response from customer care and store is very venerable as they are not having any details regarding the refund.
Request please look into this matter and make them to refund our amount. Also my number used for this order is [protected].

Visited #velachery #kfc at the behest of my child after quite some time (Invoice no. Ti[protected] dtd. 24/09/2018) bad experience.

Only one counter was operative.in ordering queue, i had a crowd of teenagers who changed their order twice by leaving the queue. The lady at the counter, laxmi priya, kept me waiting till they finalised the order. Now comes the worst part, while taking delivery of the food (It's self-service),...

On 29.6.18 i had placed an online order of 2 smoky rice bowl in kfc patel nagar, delhi of rs 364.99 through net banking. The order got cancelled from their side due to unavailability of rice bowl. I called them many times regarding this but still the issue is not resolved. Its been almost 3months and now they are saying they don't have any record of this much old order.
Please look into this matter and make them refund my money asap.

Hi, i'm visiting ur phoenix mall branch in chennai, tamil nadu, india on 21.9.18 @3.15 pm. I lost my bill copy, can you please send bill copy to my mail id - [protected]@gmail.com. Please send me as soon as possible because i need to get reimbursed from my company. Kindly do the needful.

Advance thanks
Anbu

Bill no. 6066
Bill amount around[protected].

Dear all,

I was ordered some food through kfc app and branch name is kfc faridabad - india and does payment through paytm wallet the transaction was successful and money was deducted in my paytm wallet but in the kfc app it showed that order not proceed. I had contact to paytm regarding the same issue they told me that at there end all is fine and the transaction is successful please contact the kfc merchant and then i was contacted to kfc outlet/customer care and they told me that this is not our issues and again contact to paytm. T his time paytm care told me that please request to kfc that please drop me a mail regarding the transaction id that you have not got any order/pay from this and them we handle this from our end. When i was trying to contact the branch manager he denies to drop me any mail and then he told me to provide me with the paytm response and transaction deduction receipt and send me his whatsapp no-+91-[protected] again after providing the details he told me that you will get your refund within 7 days in your paytm account but no refund return in my account. I was trying to contact him by today but he was not picking my phone at all. I have attached to payment receipt and paytm response.

I want to say that this is not the way you do your business and treat with your customers.

Please provide me assistance asap.
Regards,
Ravindra dangwal
+91-[protected]

Few days back i visited kfc korum mall... I ordered chicken popcorn & paid the amount then my friend called me & said bring fries also then i told mangager who is taking order yes manager was taking order at that time i told him to give fries he said give me order at one time dont ordrr again & again i said what is issue if i give ordrr once first is copleted but he said u can not give agaun & again order... I dont understand if i m paying for all orders then why he was not accepting then he started abusing me he use very bad words which i cannot write then one of staff came there & said we will take action but when today i visited there 19th sept he is still staring at me in anger why action is not taken... If multiple orders are crime then tell me i will not visit kfc
Plz contact me on [protected]
Korum mall thane kfc incident

Hi, i have ordered kfc food online which was placed in wrong outlet. I received call from that outlet and after knowing its not the right outlet, i asked to cancel the order. Person also confirmed me that amount will be debited in my account automatically. Till date i have not received any refund.

Date of order - 18-may-2018
Email id given - [protected]@gmail.com
Mobile no. - [protected]

Please help me with refund.

Order reference #: 7791048. I have ordered big 8, pepsi through kfc online. Chicken was delivered on time to my address. The received chicken was completely spoiled. I immediately called to kfc customer care. They arranged the call back from yum store manager after 1hr after i raised complaint i disposed that chicken. After 1 hr store manager called me asking to send the pic of the chicken which is disposed. Please launch a complaint against them and penalize them very badly. I will help in this all the way till they get punished.

I ordered food from kfc, after waiting for around 2 hours i received a call from the store that kfc has forwarded my order to store far away from my location hence they cant deliver me and my order should be transferred to a store near my location.

I said okey!! Then that store manager asked me to visit an address (Nearby kfc store from my location) and discuss this issue so that they could give me that order in this store. I went their but here also they refused to give order by telling that my payment has been done to earlier store, unless they tranfer that money to this store - i cant receive my order!!

My guest were waiting for me, so i placed new order and paid them via card. They promised that my earlier payment will be refunded, now its been around 4 month and didnt receive my refund!!!

I need my refund with compensation.

Hello this is the second time i am writing this online complaint, the finger licking isn't good, i had bad experience with electronic city kfc last year and now this is from sony world kfc. Your customer services are the worst cause you guys don't even think you should improve based on feedbacks... I had ordered a zinger box meal and singer through my friend except for the hot wings rest of them are half cooked.. Here is the video i have take ok the burger.

On 11th night around 10 o clock i ordered

1) i ordered 1 zinger burger and zinger burger meal but the person who took my order was in absence of mind, concentrating so many other work and he gave a bill for 1 zinger burger, frech fries and coke separately. So i had to buy another burger separately for his mistake.

2) that particular night cruncy burger wasn't available. Its pathetic to see that busy mumbai airport kfc food counter doesn't have the most demanding products.

3) when he gave me my order, frech fries were soggy and not crisp, we pay money and we get these useless and tasteless item as our food. I seriously wonder the standard of kfc india. When i asked him he argues, this is not the way you treat your customer.

4) there were only 3 people in the whole store. 1 on the billing, one on kitchen and other one who was serving. Imagine the crowd we have at mumbai airport but there were so much of delay and customers weren't treated well. Mr pranav was there in the billing counter

I live in chennai, my name is albert - [protected]
My email id : [protected]@gmail.com

Today i ordered a couple of chicken longers at kfc. I realized after taking a bite that the chicken is hard and has a foul odour. That's when i took the chicken out and found its totally stale. I complained at the counter and they refused to accept my claim and instead argued with me. After about 30 minutes they finally provided me with a new chicken longer in return, which too was stale. This behaviour of the kfc staff and the quality of...

Hi
This is another case of customer dissatisfaction. I have placed an online order 7708455 with KFC .
After waiting for 1 and half hour KFC store told me that they are not going deliver because my place is not in their area
I have called up almost 5 times and this is the response I gotbat last. Customer care also did not help much . They could have transfer my order to nearest location or inform me much in advance . Not after 90 mins.

I bought 4 pieces of hot and crispy today (Around 3:30 pm) from udaipur, rajasthan. One of the pieces (Leg piece) was so pathetic, it was smelling so bad and not cooked properly. And the piece was red colour, wired. Unknowingly i had small piece of it, i m feeling like womiting and stomach pain. I thought giving an complaint would be better before complaining at consumer court.
I m attaching photo.

Ordered a 5 in zinger meal from coromandel plaza, chennai. Did not receive pepsi as part of the bundle. Escalated it to store manager. Got the promise of including the missing item in the next order. This happened on september 3rd. Ordered 2 zinger burgers and called the manager to include the missing item. Call wasn't picked up. Message wasn't responded back. Store phone was offline. Called the call center 3 times to remind the same. Was assured that it will be delivered. After 1hr 10minutes, escalated to manager of non delivery. Cancelled the order then. Yet to receive refund for both the orders.

Respected sir,
I have ordered online for rs. 1218.06 on[protected] at 18:49. Amount deducted from my bank account but invoice not generated. I have complained that day itself. But till now you didn't and returned my cash back. I didn't except this much delay from your reputed institution. Kindly take necessary steps to return the amount as early as possible.
Johnson rajkumar