KFC India Complaints & Reviews

I had recently ordered for takeaway a 10 piece bucket which was first of all not given to me in a bucket and was given in 2 separate boxes and as i was riding my bike the paper bag provided to me by them just opened up and all the pieces of chicken fell on the road. This is totally unacceptable. The packaging was so bad and the paper bag added to it.

There are long queues to place and order in KFC but checkout the furniture used before sitting on them. I went to KFC, DT City Center Gurgaon on 28th Oct 2018 around 2:30 pm. To my surprise the table top was kept on the legs/stand without being screwed onto it (instead i could see glue marks). It fell on my 4 year daughter's feet with a loud sound, but none of the staff of KFC were moved to extend a help, they are really insensitive. I took me some time to sooth the child and the helper boy stood there smiling. The Manager in charged at the store named Manish Bashisht and Kishan when informed about the incident, went to the back storage room to talk rather than getting to the root cause of the issue. KFC is so insensitive to customers and just busy making money. Uploading the image from the store of broken table which feel on my daughter's feet

This is regarding my order no. 790324. Order date: 26/09/2018 the order went to wrong kfc outlet which couldn't make the delivery. And was later confirmed to be cancelled by the outlet on phone. But i haven't got the refund yet. After following up on the phone i was promised to get the refund and was asked to wait for 2-4 days. Now even after so much of wait of months no refund is being provided. What kind of service is this? This kind of experience is really not expected from a world renowned brand kfc. Kindly please look into this and resolve/refund me my money. Enough of wait now.
Order placed by no: [protected]
My contact detail -[protected]
Attaching the order detailed & email they are exchanging email with refund department

We visited db mall kfc counter, take delivery of french fry along with coca but the person handling over the items doesn't closed the tip of coca properly and it fell down immediately holding the tumbler. The service people should ensure these things before handing over to the customer. It affects the ambience and give rise to customer greviences. Rest all other orders were fine.

Dear kfc, i visit kfc every weak. One branch, which is located in citycentre, saltlake, kolkata. Every time i go there and order food, they cheat us and say more than what it was. Sometime they lough with eachother when we enter the store which make us humiliate, plz take action nor it will b difficult for me, my family, my friends to visit and enjoy in kfc

I placed an order at kfc (Siliguri) yesterday thru kfc official website (https://online.kfc.co.in) and i paid inr 911.60 via hdfc net-banking (Screen-shot attached). However, when i called their outlet, they informed me that they did not receive any order in my name.

I spoke to the manager of the out-let (Mr. Dev thapa / sharma) and he informed me that this is an existing issue if orders are placed via website and he instructed me to order via kfc mobile app going forward.

I finally had to re-order by phone and then paid again using my credit card (Proof attached).

1. I need to know when i am going to receive my refund for inr 911.60 for which the order was not placed?
2. When i paid a 2nd time using credit card, the bill amount was inr 933.00. I need to know why there was a discrepancy in pricing in website and direct order? (I did not opt for any offer in the web-site).

Sir, my self self rohit goyal from patiala, punjab.. My ph no [protected]... It is to tell uh about that on date[protected] was taken by me at time appox (8.45 pm) a bucket of 14 pcs.. After taking the order of 5 mins the peices of chiken was so much cold they where don’t able to eat.. It was just a waste as it was... Specially the bone less pcs in the bucket... And the the smoke grills pcs r full of oil which are unable to eat

This is regarding my order no. 6999835. Order date: 17/07/2018 the order went to wrong kfc outlet which couldn't make the delivery. And was later confirmed to be cancelled by the outlet on phone. But i haven't got the refund yet. After following up on the phone i was promised to get the refund and was asked to wait for 15-20 days. Now even after so much of wait of months no refund is being provided. What kind of service is this? This kind of experience is really not expected from a world renowned brand kfc. Kindly please look into this and resolve/refund me my money. Enough of wait now.
Contact on: [protected]@yahoo.com

I had ordered a kfc delivery (Order no. 344w014791) on 6 oct 2018 for an amount of rs.687.03 and have made an online payment for the same. However, the order was cancelled and i have still not received my money back on my account.

I got in touch with the delivery manager of the store, and he assured me that it will be refunded.
I have waited for 20 days for the same and have yet not received anything.

Please look into it as this is not expected out of a reputed organization.

Store : dlf 1 store, newtown, kolkata

Request you to please refund my money as soon as possible.

Thanks
Enesha

I have ordered kfc through app and i have paid online, got message that your order will arrive in 30 miniatures. Around 10.30 pm delivery boy came (1.45 hr after the order) i refused as we have already baugh other food and about to sleep. I have tried to call the shop [protected] and nobody lifted. I request kfc to refund my entire money for worst customer service.

Paid 424rs by card and i received msg from bank regarding the payment. Kfc employee told the transaction has failed as they have not got the payment and the reversal would be done via bank i. Such case later, and made me to swipe 2nd time. It's been 5 days no reversal has happened and bank says payment has been done. Got conned by #kfc. Be careful guys

Hi this is ashok beeram with mobile number [protected] and email id [protected]@gmail.com
On 29/9/2018 i had placed an order of rs 687.2 on kfc website, unknowingly instead of delivery i had ordered pickup option and it is a pick up at andheri. I intimated at store to cancel. They said that they had cancelled the order. I have not received any money from you till now and also there is no update on this. I had written mail in contact us section many a times. Kindly look into this and update the status as soon as possible. I have also attached the picture of order details

I m romil gupta. I was travelling from patna to new delhi, in a mean while i stopped for some refreshment at delhi airport t-d1 and on that counter of kfc i ordered 2 meals of chicken zinger burger with fries and pepsi. Pepsi tastes like it was added with water in it. Secondly they asked me for single ordouble sauce i responded single they took additional 50rs on the bill prior telling me that they had added extra money on the bill. That was finished i got my 50rs back and my order was here i opened the burger it was only the burger, chicken tikki and lettuce no mayo sauce and other ones. They did'nt told me ingredients of the meal misconceived me the service. I had experienced the worst service by kfc i want you to take action against them and ask to improve their service

Poor service ever

Dear sir/madam,

I was on line ordered kfc food items through "food box - order food app" by used sbi credit card. Order items: chicken burger - 4 nos, order area: dp2, saffron heights apartments, pallava garden, old pallavaram - chennai, delivery address contact no: [protected]. Order date: 10.10.18, delivery date: 10.10.18.
After completed the payments options, the app was shown "some error occured" these screenshot attached this mail.
My online order was failure. But, my credit limit was reduced rs. 670.01/- to "yum restaurant india p ltd, mumbai, in". The app contact screenshot details attached this mail.
So, kindly requesting you to debited credit amount return back to my credit card account as soon as possible.

Thanks & regards,
Karthi v
[protected]
Mail id: [protected]@gmail.com

Recentl i went to a kfc which was at: address: shop no 3, parnil palace, rg baruah rd, zoo road tiniali, assam 78102, the bill was rs.2216/-. I've paid it as cash, coz my debit card transaction was declined by the swiping machine. After some time i've recieved a sms that saying 2216/- has been deducted from my bank account. I've asked the person who was at the billing counter. He said that money will be refunded into the bank account in 2-3 days. I waited for 7-8 days, but money was not credited into my account. So please help me in getting my money back. Thankyou.

I ordered online from the kfc himayat nagar branch in hyderabad. Got nothing in return but a bunch of lies. I think that's what kfc customer care is trained to do, lie through their teeth to the customers. After placing an order at 8.57 pm, i received a message at 9.04 pm. Saying my order has been dispatched. After waiting for 25 mins i called customer care. Their first lie was to tell me the order is dispatched & i will get a call from the rider in 5 mins & my food will be delivered in 10 mins. After 10 mins, with no call & no rider, i called up again. This time another executive lied & said the order is dispatched & the rider will be calling me in 5 mins. After 10 mins i called up & demanded to know what the hell was going on with my order. Another executive put me on hold for a very very long time & finally said "ma'am sorry, but your order has not been dispatched yet". And he says he can connect me to the store manager. What in the world should i do with the store manager?? I told the executive that this is a pathetic service, they only lie to their customers, and after one hour they finally have the guts to speak the truth & say my order is not dispatched. I waited for a whole long hour just to be told this nonsense! And what will the store manager do after all our hunger has died??

It is such a shame and disgrace that kfc treats it's customers like this. A bunch of liars are operating the customer care services. And kfc online delivery is such a pathetic & low standard service. If you don't know the basics of customer service & online delivery system, why even offer it?? We are better off with other delivery services that at least don't make a habit of lying to their customers. I cancelled my order and i told them i will escalate this issue. And i will make sure everybody, including the ceo of kfc gets to know about the inefficient, sub standard & horrible online service of kfc.

Hello,
I had a rather unpleasant experience at one of your restaurants located in ild tower, sohna road, gurgaon.
First i was served with oily food which i got replaced but again the food quality wasn't good. However i ignored it considering its kfc. So now i am sitting at my home with this food poisoning. I am really saddened by what happened with me. I want you to kindly look into the matter. My name is akash and i visited the restaurant at around 7.45 in the evening. The guy at counter seemed like a nutcase too. Laughing for no reason. Anyways. This sucks.

Hi this is ashok and my mobile number is [protected] with email address [protected]@gmail.com
On 29/9/2018 i had placed an order of rs 687.2 of kfc website unknowingly instead of delivery i had ordered pickup option and it is a pick up at andheri. I intimated at store to cancel. They told they will cancel and refund my money. I have not received any money from you till now and also there is no update on this. I had written mail in contact us section many a times. Kindly look into this and update the status as soon as possible. I have also attached the picture of order details.

Thanks and regards
Ashok beeram

Order reference #: 7936408

Hi this is ashok contact number [protected] email address [protected]@gmail.com
On 29/9/2018 i had placed an order of rs 687.2 of kfc website unknowingly instead of delivery i had ordered pickup option and it is a pick up at andheri. I intimated at store to cancel. They told they will cancel and refund my money. I have not received any money from you till now and also there is no update on this. I had written mail in contact us section many a times. Kindly look into this and update the status as soon as possible. I have also attached the picture of order details.

Thanks and regards
Ashok beeram

Order reference #: 7936408

I have ordered food of worth 1500+ rupees on 03oct2018, there is an offer for payment via phonepay and paytm, but the store did not accept to pay through any one of it. They said we have a bad signal. Though its not our fault we have didnot avail offer, i need an explanation for this,
Second thing we went at 10pm, at that time the food whih they gave was so cool, except few, we have informed manager but he asked us to wait for some time but did not give replace them with a hot ones, finally we end up having a cold food only.
Please provide some compensation for this, if needed i have taken soft copy of bill, i can provide you