KFC India Complaints & Reviews

I ordered food from kfc, after waiting for around 2 hours i received a call from the store that kfc has forwarded my order to store far away from my location hence they cant deliver me and my order should be transferred to a store near my location.

I said okey!! Then that store manager asked me to visit an address (Nearby kfc store from my location) and discuss this issue so that they could give me that order in this store. I went their but here also they refused to give order by telling that my payment has been done to earlier store, unless they tranfer that money to this store - i cant receive my order!!

My guest were waiting for me, so i placed new order and paid them via card. They promised that my earlier payment will be refunded, now its been around 4 month and didnt receive my refund!!!

I need my refund with compensation.

Hello this is the second time i am writing this online complaint, the finger licking isn't good, i had bad experience with electronic city kfc last year and now this is from sony world kfc. Your customer services are the worst cause you guys don't even think you should improve based on feedbacks... I had ordered a zinger box meal and singer through my friend except for the hot wings rest of them are half cooked.. Here is the video i have take ok the burger.

On 11th night around 10 o clock i ordered

1) i ordered 1 zinger burger and zinger burger meal but the person who took my order was in absence of mind, concentrating so many other work and he gave a bill for 1 zinger burger, frech fries and coke separately. So i had to buy another burger separately for his mistake.

2) that particular night cruncy burger wasn't available. Its pathetic to see that busy mumbai airport kfc food counter doesn't have the most demanding products.

3) when he gave me my order, frech fries were soggy and not crisp, we pay money and we get these useless and tasteless item as our food. I seriously wonder the standard of kfc india. When i asked him he argues, this is not the way you treat your customer.

4) there were only 3 people in the whole store. 1 on the billing, one on kitchen and other one who was serving. Imagine the crowd we have at mumbai airport but there were so much of delay and customers weren't treated well. Mr pranav was there in the billing counter

I live in chennai, my name is albert - [protected]
My email id : [protected]@gmail.com

Today i ordered a couple of chicken longers at kfc. I realized after taking a bite that the chicken is hard and has a foul odour. That's when i took the chicken out and found its totally stale. I complained at the counter and they refused to accept my claim and instead argued with me. After about 30 minutes they finally provided me with a new chicken longer in return, which too was stale. This behaviour of the kfc staff and the quality of...

Hi
This is another case of customer dissatisfaction. I have placed an online order 7708455 with KFC .
After waiting for 1 and half hour KFC store told me that they are not going deliver because my place is not in their area
I have called up almost 5 times and this is the response I gotbat last. Customer care also did not help much . They could have transfer my order to nearest location or inform me much in advance . Not after 90 mins.

I bought 4 pieces of hot and crispy today (Around 3:30 pm) from udaipur, rajasthan. One of the pieces (Leg piece) was so pathetic, it was smelling so bad and not cooked properly. And the piece was red colour, wired. Unknowingly i had small piece of it, i m feeling like womiting and stomach pain. I thought giving an complaint would be better before complaining at consumer court.
I m attaching photo.

Ordered a 5 in zinger meal from coromandel plaza, chennai. Did not receive pepsi as part of the bundle. Escalated it to store manager. Got the promise of including the missing item in the next order. This happened on september 3rd. Ordered 2 zinger burgers and called the manager to include the missing item. Call wasn't picked up. Message wasn't responded back. Store phone was offline. Called the call center 3 times to remind the same. Was assured that it will be delivered. After 1hr 10minutes, escalated to manager of non delivery. Cancelled the order then. Yet to receive refund for both the orders.

Respected sir,
I have ordered online for rs. 1218.06 on[protected] at 18:49. Amount deducted from my bank account but invoice not generated. I have complained that day itself. But till now you didn't and returned my cash back. I didn't except this much delay from your reputed institution. Kindly take necessary steps to return the amount as early as possible.
Johnson rajkumar

I purchace kfc chicken.
The carry bag quality is not good thats why my food is lost on the road.this problem is not a first time this is a third time. But today i lost my chicken when im travelling with my friend on my bike the carry bag is waste of quality. I pay money for carry bag also. they are not supplying kfc ketchup also since last year they supply local kethups.

Hello! Rajiv gupta this side from ambala (Haryana) india. On 31st august 2018, 17:45, friday, i was coming from ludhiana (Punjab) to ambala. There is kfc on the way near rajpura (Punjab) by name "sapphire foods india pvt. Ltd., miles mall, n. H.-1, rajpura. I went there & took a burger, french fries & a chocolate shake vide chk no. 1496. Taste is superb, dealing is very nice, presentation is very good. No issues.
Only thing, which i noticed when i was taking (Drinking) shake with straw, it got jammed & the flow of shake got discontinued. I was shocked & surprised that the brand name like kfc, why didn't notice this problem till now. And i got understood whole of the story that what is the reason of shake discontinuation.
Actually, it is design problem in straw. (Kfc existing design & our recommended design is attached herewith in"add photo" section. After changing the straw design, this problem will never occur again in future. This is poka-yoke for this problem. As the existing pipe is flat from both the sides rather it should be in some cut-way as shown & described in attached photo.

We made order online through KFC app
On 6 August at 8.09 pm for an amount of Rs.813. But as it was showing error and asked us to retry. And so we place order for second time for an amount of 942.99.
We confirmed with the staff that the first order no. 2819 of amount Rs.813 is cancelled and also he assured of refund in fifteen days. But we haven’t received any refund till now. My mobile number is [protected]

It is with deepest regret we write this down as we have a complaint against the kfc shillong (Marbahub). Today, as we finished paying the bill for our orders, we realized that the counter lady mistakenly added hot wings instead of smoky grilled to which we immediately reported. They made us wait for another 5 minutes, until we forcefully asked her to check our matter first.
After the checking, the other lady who seemed to be the captain amongst the crew, suddenly, and very rudely accused us of carelessness (She wasn't the one taking our orders, in the first place), tu which we politely replied, "everybody makes mistakes, but the matter is to please remove the hot wings from the order and add smoky grilled in its place."
She (The captain), in not a very good mood, said that the order cannot be altered and that if we want the smoky grilled, we must pay an extra ₹300 along with the hot wings. Now, we don't need the hot wings, why should we pay for something we don't want.
We felt very insulted avd quite embarrassed infront of the other customers. So, we responded by asking her to cancel the entire order.
To our surprised, she readily agreed and returned our money. Now, i'm wondering; why can't she alter one item from the order but she allowed us to cancel the entire order.
So, i request you to please see into this matter avd try to resolve it at the earliest, so that other customers may not face the same problem, like we just encountered.
Note :we have no grudges against any of the crews, we enjoyed kfc shillong. Everyone have been very superb, especially the captain (Lady) ;very active.
Thank you.

Dear sir,
Due kfc app issue, my order got placed 3 times on 15th august. I called the kfc help line and described the issue. It was promised to me appropriate action will be taken to resolve the issue. I got called from kfc logix noida store manager after 4 days of repetitive complain to kfc call center.

I had already shared the mail and order details to store manager and it was assured by him, action will be taken to resolve the issue. It is almost 13 days, nothing has been resolved. I have not received my money yet in my account.
15th august order numbers are as follows:
[protected],[protected],[protected]

Thanks,
Tushar
[protected]

Hi team,
This is about the kfs branch at phoenix marketcity, kurla. I had ordered 9 zinger burger meals. Since the stock was over, they gave me 2 zinger and remaining supreme chicken meals.
When we opened, we saw 2 breads had fungus and were spoilt. We immediately showed it at the counter and he replaced it.
We considered it a mistake and took it.
Later again one of the burger breads had fungus to it.

Is this the quality of food served at kfc?

My nepher almost ate the half burger when we noticed it had fungus.
Doesnt kfc care about this?

I really need strict action to be taken against them.

I ordered food on 20 aug 2018 online through official website at around at 8:00 pm from kfc at kharar road, sunny business center, mohali. Due to the store being offline the order never reached but the amount of rs 1090.21 was deducted from my andhra bank credit card. I have contacted your customer care toll free number but he refused to help me saying that your order is not showing and kindly contact the local manager. I have sent 2 mails regarding this at kfc. [protected]@sapphirefoods.in but there has been no reply since that day.

I had been to kfc cunningham road bangalore india the manager out there drank water in cup and left the cup in the shelf the same cup was been served to me plus i was eating at the same time they were removing garbage box right in front of me.
Ye behaviour of your outlet is pathetic and i need a quick intervention on the same if not i have to go to the next level.

Hi
I have visited kfc srinagar airport during my flight, i buy chicken with pepsi, but the pepsi was like water with sugar and the chicken without taste, hard suppose to few days old, pathetic, i told them but they didn't listen at all. The kfc services at srinagar is pathetic and manager too...

Regards
Ruhail nazir dar
[protected]
[protected]

I placed an online order 28/07/18 via https://online.kfc.co.in. (Kfc registered customer mobile no. : [protected]) and the order reached hypercity mall, bangalore. After placing the order and making payment of rs 794.57 through my sbi credit card. I found that the order was not generated (Due to site/network error) but my amount was deducted from the bank. Hence i did not receive any food. I placed a fresh order thereafter.
It was mentioned that for the failed order the amount would be credited within 12 days. When i inquired with the bank they are asking for the proof that the order was a cancelled one. I spoke one of kfc customer care executive yesterday and he provided me with the reference id of the cancelled order as [protected]. He (Rajesh : [protected]) told me to write this email to finance team so that he will followup this matter today with refund.
Two days has passed no reply from your end. Now he is not responding to call.

I have been charged for the order that did not even got placed. No good response from the team; assurance of 100% refund by manish but he is not even replying.

Have seen one more complaint of same matter; this is what you guyz are upto. Please make money by fair means. On the top employees are seems to be involved. Such a bad customer service.

Highly dissappointed.

I have placed order trough online on 30th June 2018. vide order number 4795 amounting to Rs. 675.90 around 4.12 PM.

At around 4.18 PM I received message that your order is dispatched. But later at around 5 PM I got call from store that order is not dispatched and will take another 35-40 minutes as they don't have fresh pieces of my order. Due to this unprofessional behavior, I cancelled my order and was informed that it will take 7 to 21 days for refund. I said ok and initiate the process.

I have called customer care several times, but I could not get the positive response and they direct me everytime to the store. And the store management is so worst that, they did even bother to react on this. Its been 2 months now, I have not received the refund of my amount.