KFC India Complaints & Reviews

Dear KFC,

As the order placed through zomato and the confirmation also received on my number with order number itself by Kfc Rohini . But order was not delivered.

After so many conversation with Kfc customer care, they stated that order is confirmed and it will be delivered in next 10-15 minutes.

And there is no updation on zomato app for order cancellation. Because they didn’t cancel the order at their end.

This complaint is against KFC Rohini Delhi branch.

Please solve the query as my money deducted. And I didn’t get the refund.

Regards,
Leena Ashra
[protected]

I've been humiliated today by the KFC staff at Lake city mall, Udaipur. My order worth Rupees four hundred and eighty was first delayed. Then I was told that my order cannot be processed as the machine had broken. When I asked for a refund, I was denied saying card payment cannot be refunded and you must take something else. When I told them that I don't want something else, they said that refund cannot be done.
What is this nonsense? Is it KFC ya LOOTNE KI DUKAAN? I have returned without my money or food from the daylight robbery.
Return my money soon or else I'll be forced to go to higher authorities.

Hey iam from nagpur iam order from food panda app and order confirm by kfc and order also dispatch but iam recived a msg of that your order has been dispatch but after that your store incharge said tha order not been deliverd due to long distance if
Your store incharge name: shubham
If you not able to delivred than why you accept order stop online order

This is regarding cheating by Mr. Kuldeep ( kfc Leela bhawan, patiala). As we requested to provide us with keel pieces in hot n crispy, the mentioned above cheated us n gave us worst pieces even after we confirmed. Moreover he misbehaved and argued on our complaint .His attitude even after his mistake was not appreciable at all.
We gave extra rs.75 for dynamite sauces but we didn’t get a bill for extra payment of sauces. It’s been really disappointing on the service n management part.
We won’t ever visit kfc again.

My order is not received even it was paid by online.This is ever worst experience in life by KFC.Please cancel the order and refund back.No one respond properly from KFC.The respective staff is simply cheated me by phone that it will be delivered soon and so and so.But I was awaited more than 5 hours for the same order still I did not received the order.So request to please cancel it and refund me back soon

I cancelled my KFC order dated 26-June-2018, 20:52 which I did online but I have not yet received the refund of Rupees 905 in my bank account. My order reference number is 6709475. I made the order online at the KFC outlet Mahagun Metro Mall, Vaishali, Ghaziabad. I called up the customer care number also of KFC on 26th June 2018 to cancel my order and they said that they have initiated the cancellation. But I have not received my refund money yet. Please look into it.

An order was made at unity one store today at 8:53 pm for which we were told that delivery would take around 40-45 mins. Got a message that our order no 4385 has been dispatched and would be delivered shortly. Obviously we assumed that delivery would be done on time. Then we receive call at around 9:50 pm that because o[censored]navailability of delivery boys, the delivery will be delayed by another hour. We are clearly told that nothing can be done about the delay and only thing that can be done is to cancel the order. On enquiring why the same was not conveyed when the order was placed earlier, the person did not have any answer. The only answer dat he gave was, dat we can cancel the order.

If your stores are so short of manpower that you cannot handle orders of so called reknown wednesday offers, then why so much of pride in boasting about the same.

Can i enquire, after a wait for almost an hour, why would anyone wait for another hour for the dinner, especially when it was meant for kids. Do you expect your customers to be at yourservice, all the times, and to be ready and available for their food not as per their own choice, but as per your stores' convenience, rather i would say inefficiencies on your staff's part...

This was not for the first time that i had to cancel the order for the same reason, i had to bear the brunt last year also, but at that time thought of being sympathetic with the store manager because of the situation. But this time, i am so sorry, i am not going to accept any apology, i need compensation for the order that i had to cancel because of the inefficiency on your part.

Highly dissatisfied with the attitude of the staff, hope my concern would be sorted out and hope dat i would be compensated.

Sonika khanna
Order no 4385
Date july 4, 2018

Date : 30 june 2018
Timing : around 2:30 pm
Venue : KFC outlet, Rohini west Metro Station, Delhi

Subject : Request a refund

I brought a mingle bucket + large Coke of worth rs. 320 from the KFC outlet near Rohini west metro station, Delhi
The payment was done by my debit card of PNB
But the full amount of rs. 320 has be debited from my account twice which came into my notice later
i have original copy of bill and bank statement with me
i had also submitted my feedback on the official site of KFC, but they have no responded yet

Name : Akshay Chauhan
Phone number : +91 [protected]
Email : [protected]@gmail.com

I had placed an order at 8:57 pm on 2nd july 2018. At the point of writing this i. E at 00:07 hrs of 03rd july 2018. I havent recieved my order yet. There is no communication from the store, they have stopped picking my calls. I am left uncertain about the delivery of my order. At this hour i will not be able to get any food either. This is pure case of harassment of customers. The store being isn queation is the one at logix city centre mall noida.

I had tried ordering from kfc indiranagar store on june 8 and due to some issues the amount of 1013 was deducted from my account but the order was not placed. I was first told that my money will be refunded within 7 days and then i was told it will be done in 15 days.
But even after almost 4 weeks, nothing is being confirmed from kfc. They are giving only reasons and are not returning my money at all. I had sent them the mail of my statement as well but they haven't reverted on it at all. They are completely ignoring me and not returning my money.
Please look into this issue and help me return my money at the earliest.

This sunday 24th june, we visited the bangalore phoenix mall kfc (Ground floor, right opposite to the pvm cinemas). We noticed we have an offer if we use phone pe. However, the people who were in the counter, not accepted the phone pe payment, saying their service (Server) is down... If the server is down, how they can accept the card payment. Looks like you just kept the offers to make your customers fools...

I ordered a popcorn rice bowl in forum neighbourhood mall in bangalore.
I ordered for my kid so before billing i asked if they would give without gravy.
They all went inside and discussed and came back and told me they will give.
So they billed me rs. 120. I paid and was waiting. After 15 mins they are coming and telling me they can't give me the rice without the gravy. My 4yr old kid was hungry and was crying. They were very cool and the manager wearing pink color is telling me in a rude way "you shud tell before billing about no gravy". I got very angry took back my money and came back.

No courtesy nothing. I haven't seen such rude staff and inefficient staff in kfc. Your brand name has worth so don't spoil it by such idiotic staff.

Hope you will take action.

Hey, kfc you people collect donations (In some centres) for needy poor children, is it worth???
Because today i had visited kfc zoo road tini ali guwahati, assam, india. Two little kid begged for food near kfc centre as they were hungry & i decided to offer them a little item (2 chicken longer) but your stuff didn't allow to enter to eat in dine in as they are poor. I will order & pay, what wrong with it??

Tell me is kfc only for rich people, why kfc why, remember one day harland sanders start this business from 0
Order id:-#[protected]-1

I ordered kfc from gachibowli yesterday (21/6/2018). And the following issues occured -
1) delivery took 1.5 hours for a distance of 3 kms till the point.
2) food when arrived was very cold and stale.
3) we ordered "hot and crispy" chicken, but the state of t he chicken was horrible. It was not properly cooked, and chicken was raw.

We had to throw away the food, but as the delivery was delayed, we didnt have an option of ordering from another restaurant as it was too late and all restaurants was closed.

Order id - 1439

As i dine in kfc mogappair last friday[protected] with a starting order 1 mingles bucket and 1 zinger box of worth 470 paid and after that i ordered 1 large popcorn and 1 large pepsi worth of rupees 255 but in my account it is debited as rupees 255+175. Initailly rupees 470 has been correctly deducted after that for popcorn it is initially swiped from my debit card and it is not validated said by bill desk and she tried for second time and it worked out .but after i returning to my home i checked my bank summary details shows that it has been deducted as 255 rupees ans 175 rupees .i do know how it happen it shows that you deducted my amount. I gone directly to the restaurant for asking details about this but no action taken on this. So, kindly refund my amount to my account.
Thank you.

Kfc in Bangalore frazer town making customer wait like ### and no staff to take orders and delayed service pathetic service. Having 3 order counter with huge crowd they had operated only two. No option to select or order apart from super charger burger. More over we went at 9 came out at 10 it was take away for which wait time was 1 hour. Pathetic manger who is not concerned about customer. Worst store

Dear sir/mam,

This is to inform you that, i  placed an online order of super 6s bucket (Aundh pune kfc branch) i eating kfc chicken but the food quality and tast is very bad and cooking not properly i really disappointed with that
I facing this kind of issues n i raised complaint. At the time poonam aundh branch manager was called to me and hear my issue then resolve it by offering me complimentary super 6s bucket but when i ordered that super 6s bucket she didn't deliver that, she make me fool. More than 3 hours she was saying me that becous  of 3rd party dilevery option she can't  deliver my order fast. Disten between me and the kfc is not more than 0.40 km but than also thay they take more than 2 hours time for delivery.
I waited for two hours but didn't received my order. I, then, started calling at their customer service number but most of the numbers are not reachable and out of service. Such a big name yet such pathetic service. Aundh branch is worst in service.
 i am completely disappointed. I don't want visit this restaurant again. These people wasting our money and time...

Regards,
Parshuram
Mo-[protected]

Koramangla branch is worst in service. Usually the waiting time is more than one hour in rush hours. Most of the staff seems to be illiterate and are not much trained in the service department.
One such incident hey were arguing with me!!! When i said to customise my order. They started arguing with me by saying that "you can't change your order now!!" in a bad manner!!

Poor customer service @ kfc enalte mall chandigarh order for 2 burger but got a bill of fries and pepsi poor i'll never visit again they charge 131 and i got a bill or 80 rs (Chori) mostly i visit bathinda 60. To 70 times in barnala highway but can't get any problem but elante mall poor poor they they take extra money wroste service
Contact me
Sahil
[protected]
12345sahil. [protected]@gmail.com

Today at3:15 inpacific mall kfc, i ordered for burger, hotwings and mozitto.when i tasted burger it was stinking badly and the hotwings were too tastes bad .when i complain about it, two of the employees agreed after smelling it, but the manager refused to cope up.Earlier it was happened to me but ignored it, but now it is amatter of serious concern.please do not play with the life of innocent people.take strict action.i donot want any refund but action against itas i think its my moral duty