KFC India — complaint regarding kfc refund issue

Address:

Faridabad, Haryana, 121003

Dear all,

I was ordered some food through kfc app and branch name is kfc faridabad - india and does payment through paytm wallet the transaction was successful and money was deducted in my paytm wallet but in the kfc app it showed that order not proceed. I had contact to paytm regarding the same issue they told me that at there end all is fine and the transaction is successful please contact the kfc merchant and then i was contacted to kfc outlet/customer care and they told me that this is not our issues and again contact to paytm. T his time paytm care told me that please request to kfc that please drop me a mail regarding the transaction id that you have not got any order/pay from this and them we handle this from our end. When i was trying to contact the branch manager he denies to drop me any mail and then he told me to provide me with the paytm response and transaction deduction receipt and send me his whatsapp no-+91-[protected] again after providing the details he told me that you will get your refund within 7 days in your paytm account but no refund return in my account. I was trying to contact him by today but he was not picking my phone at all. I have attached to payment receipt and paytm response.

I want to say that this is not the way you do your business and treat with your customers.

Please provide me assistance asap.
Regards,
Ravindra dangwal
+91-[protected]