KFC India — Complaint Regarding Missing Items in KFC Takeaway Order Salem (4 Roads Branch)

Dear KFC Customer Support Team,

I am writing to follow up regarding a complaint I previously raised through the KFC website concerning a takeaway order from your KFC 4 Roads Branch, Salem, on 29 August 2026.

Unfortunately, I have not received any response or resolution to my complaint so far, which is why I am contacting you by email for further assistance.

The order was purchased by my uncle, Mr. Mohan, from the outlet and paid for in cash. Since it was a takeaway order, we opened and checked the package only after reaching home. At that time, we noticed that the following items mentioned on the bill were missing:

* Veg Mayo
* Nashville Hot Pepper Flavour Dip
* Peri Peri 4 Pc Chicken Strips

We were extremely disappointed to find these items missing from the order. We understand that mistakes can happen, but we expected the order to be checked properly before being handed over to the customer.

As the package was checked only after reaching home, we were unable to identify the missing items while we were at the outlet. However, I had already raised a complaint through the KFC website regarding this issue.

For your reference, the order details are:

Date: 29 August 2026
Branch: KFC 4 Roads, Salem
Order Type: Takeaway
Check No.: 180
Payment: Cash
Customer/Purchaser: Mr. Mohan

I have attached the **bill and photographs of the food package** for your reference.

I kindly request you to:

1. Check the status of my earlier website complaint.
2. Investigate the issue with the concerned KFC 4 Roads, Salem branch.
3. Provide an appropriate resolution for the missing items.
4. Share a response regarding the action taken on this complaint.

It is disappointing that despite raising the complaint through the official KFC website, I have not received a response so far. We value KFC as a trusted brand, and I hope this matter will now be looked into seriously and resolved at the earliest.

I look forward to your prompt response and a satisfactory resolution.

Thank you.

Yours sincerely,
Dharani Priya S V
Salem
Mobile: [protected]