KFC India — didn't receive refund yet

Manish_R

Address:

Gurgaon, Haryana, 122001

I ordered from KFC on 17 Jan 2020. The first payment was made through UPI but the order failed in your app. Then I reordered and paid with Paytm.

So, pls refund my UPI money immediately. Screenshots are attached for your reference.

Also, I ordered food around 10 pm and it was delivered in ice cold condition at 12 am midnight after multiple follow-ups. Pathetic service at its best. Would never order from KFC again.

PS: And yes I have raised a complaint on http://feedback.kfc.co.in/ as well but the page times-out everytime.

+2 photos

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KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

KFC India Customer Care's response Hi Manish, we regret the inconvenience caused. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

Jan 26, 2020

Updated by Manish_R Did you even bother to read my comment? I have already raised the complaint on http://feedback.kfc.co.in multiple times. Are you a bot?

Verified Support

Jan 27, 2020

KFC India Customer Care's response Hi Manish, we regret the inconvenience caused. Request you to share your contact number, email ID and restaurant details. These details will help us to escalate your concern and provide a solution at the earliest.

Jan 27, 2020

Updated by Manish_R I don't want to share my personal details here. I can mail you the details if you provide me your customer care mail ID.

Also, I have already share the transaction details with you. UPI transaction no. of failed order is[protected] and the deducted amount was Rs 332.50. I want you to refund me this money.