KFC India — Food not delivered but saying that order is delivered

Address: Bangalore

Date: 27th Oct 2026
Order time: around 7: 18 pm
Issue: I ordered food online via KFC app at around 7: 18 pm and made payment through Gpay. The order number was Y003A29116. Then the order did not arrive and I kept tracking and at around 9: 15 pm I called the complaint number and spoke to a customer executive and asked to cancel my order and he confirmed that order is cancelled and that I would get my refund in next 5 to 7 days. But later I got the message on Whatsapp that food is delivered at 10: 50 pm and also the app is showing that the order is delivered. This is wrong. I did not receive my order and need refund.