[Resolved] KFC India — I ordered online, amount was deducted but order was not confirmed.

aprvh4

Address:

Kharadi, Pune, Pune, Maharashtra

Hi KFC,

I ordered from pune online order, I live in kharadi, amount was deducted but order was not confirmed, I again ordered and again the payment was deducted and order was not confirmed. Please look into this issue.
Order was done on 10Feb.
Order total: 533+533
Whole transaction was done on 10Feb, I waited for 2 weeks for refund but there was no sign of any action that is why I am putting this complaint.

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Apr 19, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.

Feb 28, 2020

Updated by aprvh4 What is the mail id, it is showing as [protected]@yum.com.
Please look into this.

Verified Support

Feb 28, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.

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Comments

ramanpal

I had made an online order on the KFC app and paid via google pay. Money got debited from my bank account but the order did not get confirmed. Then I had to pay cash for the order. Order no. 17449435, amount: 844.00. Google pay UPI transaction id :[[protected]]. Date: 29 Feb 2020. Request to please refund the amount asap.
if you guys cant able to refund me back at lest let me know so that I forgot and think i donate that amount to a fraud company. coz every time I call their consumer helpline no one able talk just playing passing to a ball game. my number is [protected] and my mail id is raman.[protected]@gmail.com.