KFC India — kfc restaurant charges unnecessary extra amount

Address:

Bangalore, Karnataka

Hello,
This is very disappointing for me to inform you that, one of yours kfc restaurant located at chandra layout bangalore, india had cheated by charging extra/double amount for the food i ordered.

Please refer below details.
Yesterday, 2nd october 2018 i visited kfc restaurant, chandra layout bangalore to ordered devil chicken stripes 10 pcs for rs 349 as per menu displayed on screen.
But, the cashier (Lady emp) had charged rs 649 instead of rs 349. They swiped extra 300 rs from my icici debit card. When i noticed it, i had to visit back the restaurant next day when it was heavily raining with the customer copy transaction bill to let the restaurant management (Arun) know this about.
In turn i was asked to wait for a day more to let them investigate why it happened. This is totally not acceptable.
How can they ask customer to wait for 1 more day unnecessarily. It’s a total waist of time.
The question is,
The extra/double amount changed, was really a mistake/something else?
Was this done purposely to grab extra money from me/customer thinking that customer will not notice?

In addition to this, i experienced that the team at restaurant is not being polite with customer in letting them know the offers for the day. I was asked to check the menu and order. This is totally unprofessional behaviour. Isn’t it?

Request you to take an appropriate action against the restaurant and do the needful for the extra time i waisted in restaurant because of the problem created by kfc team at chandra layout bangalore.

Please refer attached transaction copy swiped at kfc on 2nd oct charged 649rs.

Appreciate you response and investigate further.