[Resolved]  KFC India — money deducted from my sbi account but order was unsuccessful

Address:Mamcy Mall Thangheiband Lourung Leikai, Imphal, Manipur 795001, Imphal East, Manipur, 795001

While i was trying to order a snacks from official kfc android app for amount of ₹181.49 after applying coupon, the payment didn't goes well after inserting otp for payment. Money got deducted from my sbi account but order was unsuccessful. My nearest kfc is located at (Mamcy mall thangheiband lourung leikai, imphal, manipur 795001) happened on 13 feb 2020.
By debit card
Transaction id is (By debit card sbipg rt[protected]kfc mumbai)
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May 5, 2020
Complaint marked as Resolved 
KFC India customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2020
KFC India Customer Care's response
Hi, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.
Complaint comments 

Comments

Feb 14, 2020 - ordered throught kfc app, proceeded to payment page, made an online payment, money got deducted but order was not registered in the app. Says no previous/ recent orders. Order amount - Rs.881.49, time- 9:24PM. Please do the needful and return my amount asap.

KFC India Customer Care's response, Feb 18, 2020
Verified Support
Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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