KFC India — Ordered multiple times payment debited but order not placed or refunded

I have been trying to place the order in KFC official app and done payment of around 900 rs.Order was placed from two numbers.I have contacted many times to customer care regarding this and the outlets they have been saying order was unsuccessful due to technical issues from your end.its so irritating and there is no refund initiated from your end till now.
Iam attaching the order details and payment from paytm screen shot.its clear from screenshot there is two payment done for kfc from my paytm.kindly do check and process the refund.