KFC India — Refund conflict

Ananda Narayan

Address:

QRS mall Trivandrum

I tried to order from the KFC app on 12th April 2021, I paid the amount using my debit card and the order didn't get placed. So i called the customer care they asked me to order again and I tried once again and the same thing happened again. My money was deducted twice, now when I'm asking for a refund they are saying they can only provide food and that too for only one of the payments. The shop from which I tried to order was KFC QRS mall Trivandrum

+1 photos

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KFC India customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2021

KFC India Customer Care's response We'll surely help you with your concern, Ananda. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.

Apr 30, 2021

Updated by Ananda Narayan [protected]@yum.com this mail id is not available!!

Verified Support

May 01, 2021

KFC India Customer Care's response Hi Ananda,

We'll get this checked. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

May 01, 2021

Updated by Ananda Narayan [protected], [protected]@gmail.com, KFC QRS mall Trivandrum, no order id as the order was not confirmed, Rs 234- two times, 12/04/2021, debit card. These are the only info I have and the screenshot