KFC India — regarding refund of order cancelled 10 days ago

Address:North 24 Parganas, West Bengal, 700136

I had placed an order 10 days ago on 27th feb 2019, but I m yet to receive the refund. the details are
Transaction Id : 20190227111212800110168578958752569.
Refund Amount : 385.00.
your reference id: 2ab37192-8b1d-4fff-8130-9d062ef34d76 for any future communication.

and why doesnt their customer care no, work? the process is too tardy and strenuous.
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Placed same order twice on kfc app and both the times the money got deducted from google play but order wasn't placed. The ordersnwere placed today on 12 march 2019 and the the mode of payment was google pay.details have been attached. Around 800 rs have been deducted without and confirmation mail or any food

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