KFC India — service failure, order cancellation post-payment, and unprofessional conduct order no. k[protected]

Dear KFC Customer Service Team,
I am writing to express my extreme disappointment and lodge a formal complaint regarding a serious service failure that occurred on 30 November 2025, resulting in non-delivery of a fully paid order, disruption of an important office meeting, and highly unprofessional conduct from your staff.
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Order and Payment Details
• Order Number: K[protected]
• Date & Time: 30 Nov 2025 at 7:30 PM
• Amount Paid: ₹803.70
• Payment Method: UPI (HDFC Bank)
• UPI Reference Number:[protected]
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Incident Summary
After waiting for over one hour without delivery, I contacted KFC India’s service desk. I was given multiple contact numbers, each redirecting me to someone else. Eventually, I reached the store, where I was informed that the order could not be delivered due to insufficient delivery staff.
Despite my request and additional waiting time, I later received a message stating that the order was cancelled. Furthermore, I was falsely assured by customer care that my refund had been initiated between 1 Dec and 16 Dec 2025, which has not happened to date.
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Impact
This failure completely spoiled a scheduled office meeting that depended on timely food delivery. The outlet staff did not offer even a basic apology for the inconvenience, financial loss, and professional embarrassment caused. Such behavior reflects poorly on the KFC brand and its commitment to customer service.
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My Demands
1. Immediate Full Refund: ₹803.70 to be credited back within 2 business days.
2. Formal Explanation: Why was a confirmed, prepaid order cancelled and why did the outlet refuse delivery?
3. Accountability: Assurance that appropriate action will be taken against the staff for unprofessional conduct.
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I expect a prompt and decisive response addressing these points. Failure to resolve this matter will leave me with no choice but to escalate further and reconsider using KFC services in the future.
Sincerely,
Anup Singh Rawat