| Address: Sangli Maharashtra |
I am writing to raise a serious concern regarding a recent experience at your KFC Sangli outlet in Maharashtra.
On 6th April 2025, I placed an online order and paid ₹638 via Google Pay (UPI). When I reached the outlet to collect my order, I was informed that the payment had not been received and that no bill was generated.
To receive my food, I was compelled to pay the full amount again, which I did. The outlet manager assured me that the initial payment would be refunded within a day. However, it has now been several days and I have not received any refund.
To follow up, I contacted the outlet manager, but to my dismay, he blocked my number and ceased all communication. When my partner tried to reach out, her number was also blocked. This conduct is highly unprofessional and unacceptable.
Additionally, when I approached your team via the official KFC Instagram handle, I was provided with a fake or incomplete refund status image, falsely claiming that the refund had been processed. The image clearly shows the refund as “Cancelled”, not completed. This misrepresentation adds to my disappointment.
Transaction Details:
Outlet: KFC Sangli, Maharashtra
Date of Order: 6th April 2025
Original Payment Amount: ₹638
Mode of Payment: Google Pay (UPI)
Transaction ID: YIC[protected]
Refund Status: Cancelled (As per attached screenshot)
I Request the Following Actions:
Immediate processing of the ₹638 refund.
Strict disciplinary action against the staff members involved in this incident, especially the outlet manager.
An official written confirmation of the refund and apology for the inconvenience caused.
This experience has left me deeply dissatisfied, and I sincerely hope KFC will uphold its standards and address this issue swiftly.
Looking forward to your prompt resolution.
Regards,
Shekhar Manhas
[protected]@gmail.com
[protected]
Was this information helpful?
Post your Comment