KFC — Non-Refund of Failed Food Order at Seelanaickenpatti, Salem Branch 903 Paid via UPI

Address: Door No 3/318/P, Survey No 10/12/115/5, Trichy Bypass Main Road Seelanaickenpatti Salem - 636201

I am filing this complaint regarding a payment issue at your Seelanaickenpatti, Salem branch. On April 4, 2025, I placed a food order using the self-ordering machine at the branch and completed the transaction through UPI. The amount of ₹903.00 was successfully debited, but the order was not fulfilled.

The branch receptionist acknowledged the issue on the same day and assured that a query had been raised regarding the failed order. However, even after 16 days, there has been no refund or communication from the branch or the customer service team.

Payment Details:
Transaction Date: 04-Apr-2025
Payment Method: UPI
Transaction ID:[protected]
Amount Paid: ₹903.00
Refund Details Requested:
Account Holder Name: Tharany Balasubramanian
UPI ID: [protected]@okhdfcbank
Account Number: [protected]
IFSC Code: KVBL0001785
I have attached proof of payment and the query details raised on the same day. Despite several follow-ups, no resolution has been provided.

I request the concerned authorities to look into this matter urgently and initiate the refund process without any further delay.

Desired Resolution: Refund ₹903.00 to the mentioned UPI account.