Khadim's — product order is not delivered

Address:

636005

On dec 2nd, i have ordered a sandal in khadims online portal. Till today the status was not changed in the portal. I call out customer care and send so many mails to customer service and seller directly kali. [protected]@khadims.com, but they didn't respond any of my mails. Only bank transaction ccavenue team responded, but they are not responsible for the product delivery it seems.
On that day itself amount has been withdrawn from my account. I am not sure, how to track my order status and when i will get my product.