Khadim's — refund issue regarding unsuccessful transaction

Address:

712248

I have a sleeper from khadims branch serampore retail store i have paid through paytm by scanning the qr code but the code which have been scanned was not successful in first attempt but in second time it was successful and the money was not received by the khadims store so therefore they have told that it will be refunded within 48 hours but i have done the transaction on 19th april 2019 and today is 25th 2019.
So i have complaint several time in khadims but they have not registered my complaint and i am facing many problem with my refund.
So please kindly issue regarding please refund the my money as soon as possible.