Khazana Jewellery — khazana jewellery pricing and staff courtesy

Address:

Bangalore, Karnataka, 560016

I visited khazana jewellery in their warangal branch on 09.10.2019 i wanted to exchange my old gold and silver jewellery to buy earrings. I selected the jewellery and informed the sales person that i want to exchange my old jewellery then they showed me the way to “achary room”i went to “achary” room, there a person cleaned and weighted my old jewellery. Packed it and gave back to me to show at the counter at the time of billing. I went to the billing counter along with this packet to pay the bill after selecting my new jewellery. There the person sitting in the counter again took the old jewellery out and started rubbing to a stone on his desk. I asked him what’s he is doing then he replied back rudely this is the process here. I again told him that recently there is an advertisement of kalyan jewellers that they are not using stone to rub the old jewellery. I told him the same then another staff member replied in a sarcastic way. “madam this is not kalyan, this is khazana”. I regret purchasing the jewellery there. Actually jewellery is already estimated at the achary counter then what is the need to rub the jewellery again. And it is my right to ask what that fellow is doing with my old jewellery. Certainly i felt something wrong is going on and this jewellers are cheating customers. Those 2 persons sitting in the billing counter are not properly trained to handle customers and has no patience to answer customer queries. Totally a bad experience with khazana. I usually go with grt jewellers in bangalore. This time i came to my hometown on dusshera occassion and grt is not there in warangal, so i went to khazana. Now iam sure i will never purchase anything from khazana here onwards. Their jewellery testing methods and staff courtesy is pathetic.