Khelmart.com Complaints & Reviews

I have wrongly placed order. Of thrax up shoe at rs.660. So pls cancel order before shipping and refund my money as soon as possible..

I want to cancle my order because of wrong size

My order333606dt 10mar 2020 for carromboard delivered today after long pending 39 days waiting that too in damaged condition. You please refund amount as product not at all in a usable condition i. E board broken either while on transportation nor before that.
Thanking you
Product is useless for me because it is damaged while on transit in india post so take back your product and do the refund that's all.

Khelmart is just another hyped up indian company which promises much but fails to deliver even 50% of it. I ordered for a badminton shoe recently and the order was supposedly shipped on jan 12 through gati courier. I received a call maybe once from gati, which i couldn't pick as i was travelling. I called that courier agent once as he said he's out of my area would be able to deliver only tomorrow but i never received my package till now. I made numerous calls to khelmart after that and they just kept assuring me that the package will be delivered today/tomorrow definitely and were waxing eloquent about their services. Their standard reply was very infuriating after a point and made me cancel the order. I'm really not sure if they have the items they listed in their stock or not and makes me want to question their authenticity as a sports website. I'm not sure of their product thrax as well as i do not see any review anywhere else. They post only positive reviews it appears. Stay away from khelmart

Dear sir
I have other products shoes for campare this shoes i am not comfortable in this shoes and upload this website other materials cricket dress upper tshirt and lower for multicolor becousii want purchase 12 pcs. And please cancel my order and will be try to next time purchase this website this is best site for sport products my order no:-or_320771

I have ordered a Yonex badminton racket voltric 5 and it was delivered on 27 Aug 2019. But the product I received was having a damaged grip. The rubber covering the grip is looking so old is breaking into small pieces. I have contacted the customer care on 28th Aug 2019. They are saying other customers also have reported this issue and This is a problem with the Yonex brand.

I have been ordered an thrax left hand thigh guard and i got right hand thigh guard so i want to exchange the product and my order no is or_292875 so kindly exchange it and very bad thing of yours is there were no replacement or return policy on your website but it's an another thing kindly replace or return my order as soon as possible within two or three days

Order OR_291553

I want to return my order of thrax optipro stud cricket shoes white orange and black because of the wrong shoes size which is too tight and is not at all comfortable to wear so please return it as soon as you can and refund my cash or else replace them with same shoes of size uk-8.

Therefore please do accept my request as soon as possible.

I want to return thrax Astra badminton shoe blue and orange
...as the quality of the shoes is not up to the mark and size is also too large. So please kindly take back this shoes as soon as possible. And as you take back this shoes so please let me know how will you give back aur payment. So i again requesting you to please reply to my complaint as soon as possible. I also call on customer care number but I didn't get much help from there also so please let me know how much time you will required to take back your shoes. Thankyou

I order Yonex Muscle Power Badminton Racket on 02.05.2019 and after so many calles and follow up I received the same on 09.05.2019 and when I open the parcel I found that it is bent and damaged I immediately called and inform about the damaged product and also send a so many photo but i never get any reply from them I called him so many times but no reply I am not received back my Money.

I ordered a yonex voltric 7 dg violet color badminton racquet with khelmart and it was shipped on jan 19, 2019 in khelmart.com. After a week, i received it but the color was green and also the racquet frame was completely bent and damaged. When i reported this, they said the colors are shipped in assorted condition (This itself a stupid reason, never mentioned in the product details), and said they cannot accept that the racquet is in bad shape too, even after seeing the pics of the item that i sent them as soon as i received it.

After so many follow up calls and emails (No proper responses), they wanted me to ship the item back to their address (On my own expense), so they can process the return. I shipped it, then they came up saying that the racquet is not in good condition, hence they cannot do replace/refund, i can do whatever about it, but they can't replace/refund, and sent me back the same racquet in further damaged condition. This is a ridiculous customer service and the responses are dumbest and rude. I have never seen a business like this whose tag line says, "india's trusted sports company".

India's worst online shopping website, khelmart. I'm totally frustrated and do not have words to describe this worst business of this company.

They have sold me fake cricket bat.
I ordered one sg cricket bat (King cobra).
Upon arrival i saw that the bat was not sg but a locally manufactured bat with just 4 grains on it. Ideally a king cobra bat has more than 11-12 grains on it.
I took the bat to a local dealer. He showed me the exact stickers that they had put on the bat for 200 rupees.
I contacted sg also and they also confirmed that it was a fake bat.
I contacted khelmart customer care but they didn't accept that it was fake bat at first. After repeated calls and emails they finally told me to send the bat back through courier.
After recieving the bat back they said that won't refund but only replace the bat.
To my disappointment they sent the same bat back.

They are the biggest frauds in the market today. Beware of spoiling your money on this fake website.

I am shreyas pandit ordered a adiddas xt 3.0 right hand batting pads from your company there is a size issue for me when i ordered batting pads there is no size chart to select i want youth size pads but by mistak your company shipped mens size pads so kindly request you to refund my cash and send your person to collect your product as soon as possible

I have placed an order for yonex nanoray 18i badminton racquet on 18/7/18. on khelmart.com . they told me that it will be delivered with 1or 2 days if i pay through online while ordering. then i have done the same. but still i dint got my product. i hve called to the customer care and they said the stocks are not available. if that is the case why did they put item on the website and made me paid before the delivery. order id: OR_231717

Money deducted from my account but still, i got the below message. I have called customer care and they said that your goods will be dispatched on 20 21st july 2018 but not able to see the status in their website https://www.khelmart.com
"dear sir,

Greetings from khelmart,

We observed that you tried to make the order from our website but couldn't through?

If you are facing any issues during order we are always here to help you out. We can send you the separate payment link if you got problems in making payment.

Moreover we can assure you the best quality products in process check so that you will get best shopping experience with khelmart.

We have cricket expert who will select the items for you as per your recommendations.

Pls let us know how we can help you."

Contact number is fake, no contact can be made on given number and also i am not getting any response from last five days. Also the company courier service is worst, the product is not delivered before 10 days, they does not mail any information related to the order. I have called for hundred times but my call has not been picked yet. So please try to solve my problem shortly and contact me on my mobile number [protected]

Absolutely fake company. They are selling products which are available for rs 250 in road side market and quoting mrp as 3400 and then giving discount of 60%. I was shocked to see how people are being cheated. On the other note i think legal complains can be registered against this company as i haven't seen this blatant cheating. Now i value flipkart and amazon. Trust me guys. Don't waste your hard earned money.

Hi,

Still i dint get any updates of my order 208339 which i orderd on 8/2/18
@ 12am. Kindly let me know when it will reach me.. I orderd shoes for 954rs through my credit card. Before i would get message so idem delivered mesg but now 6days over no news r updates of my order. Please send me the order item r revert my money back. I was regular customer.. Now am very much upset
Tq

Hi,

I got a fake product. And in the 2nd week of playing it broke. The inner material of the frame is very weak (It seems to be wood and foam material, you can see the same in the images), due to which it broke while playing. But with the original yonex product it doesn't happen, the original ones are very strong instead and does break so easily.
Moreover when the product arrived it arrived in a different cover than the image (But i gave them benefit of doubt) and then i opened the grip the plastic cover was stuck to the grip so the grip also got torn in many places, i should have known at that time only that its was a fake one.
I would like a replacement with a new original product. I trusted khelmart and bought such an expensive racket but it turned out to be an utter disappointment.

Below are the details of the order:

Yonex voltric z force ii lin dan badminton racket
Quantity : 1
Color : na
Size : na
Price : 12900
Date : 12/29/2017 12:00:00 am order id : or_201922
Payment-type : cod
Courrier company : gati
Dockect no :[protected]
Dispatch date : 30/12/2017
Status : shipped

Images of the broken racket are attached with this mail.
I have already requested replacement but they are making excuses.

Regards,
Pankaj jagat

Khelmart team, please help.

I have no proper response for my issue. And yes the person at ur customer care is very rude and trust me if i as a customer is leave it's because of no khelmart its because od ur customer care... I want to talk to a supervisor and till then i am not happy. They keep on saying they can't transfer to supervisor... How rude.. Why does customer not have an option to talk to higher level. Let me attach the call recordings in main page

[protected] is my #

Guys guys plesse dont buy anything from khelmart and waste waiting response here... You will not get a response and also call gets disconnects... I recorded all the calls of how rude they are... Unfortunately all our complaints go back to the same people... An honest review from a customer like you... Please please don't spend money and beg for it