[Resolved]  Khosla Electronics Pvt Ltd — False advertisements on media

Address:

Kolkata, West Bengal, 700040

Invoice no : 2424/1617/05856
Store details : khosla electronics pvt ltd;
131/28 nsc bose road, near azadgarh bus stop, kolkata-700040.

We purchased a lg panel led on 23 oct 2016. Well we purchased it for a good deal at inr 21, 500.in the paper we saw, advertisements & its still continuing, with led you are getting some electronic product as gift. During the purchase, the salesperson, mriganka saha informed us that we will be getting a gift but we need to visit the shop after 2 days of installation. So after the installation, i called him up to confirm whether i should visit the store for the gift. He asked to come with a photocopy of the bill. On saturday, 29 oct, i visited the store with the photocopy of the bill, mriganka saha got me a coffee mug and said that was the gift. I was shocked. So i said i would not accept it as a gift coz in newspaper and through other media they are advertising something and with which electronic item do you gift a coffee mug!! He said i cant demand a gift. I informed hime, that i didnot purchase the product for the gift. But i was promised the gift as per khosla's advertisements. He said company is not providing us with gifts. I agreed saying, he should have informed me that very day of purchase & shouldn't have wasted my time by doing a drama of asking me to get photocopy of bill et al for a coffee mug. This was entirely ridiculous. I asked him for store manager. He said, sourav chakraborty, store manager is not present at the store. I left a written complaint on the backside of the bill and asked him to handover to store manager. Well, i am not sure if it was handed over to the store manager;because as a gesture i haven't even received a call from him.

I am sending a copy to lg, to show them the kind of treatment customers receive at their shelf. Am very anxious, if my product is at any fault, & itake it to khosla, the after-sales service i would receive. Well, this is not about a gift, its about false promises these shops make for marketing and then don't keep upto it. Highly disappointing and misleading.

Attaching a copy of the bill & written complaint handed over to mriganka saha. Rest, am sure is recored in cctv footage.