[Resolved]  Khosla Eshoppe / Khosla Electronics — demand replacement of brand new hitachi split ac inverter damaged by the technician on the day of installation

Address:

57/1a, Suniti Apartment, Jadavpur, Kol-32, Kolkata, West Bengal, 700032

I am being compelled to submit this mail from this end regarding the problem of my newly installed hitachi air conditioner (Installed on 17th may 2019) and the details are as follows,

Customer name: rittika motilal

Address:57/1a, p. G. H shah road, jadavpur, kolkata-700032 (Behind khastagir primary school)

Tel no.: [protected]/[protected]
Mobile no.: (Registered) [protected]

Model no. Of product:esns514hcea (Indoor unit) & csns514hcea (Outdoor unit)

Dd-mm-yy of purchase:07/05/2019

Name of the dealer from where i purchased: khosla electronics, garia, kolkata

Problem: water leakage from the indoor unit from the day of installation & coil sensor torn by service technician samar mondal and replaced that part later by another technician.

Now this is the worst kind of service one could expect from your end. Firstly the installation technician mr. Bablu koyal ([protected]) installed the unit in a haste and left the site. Problem started from that very day when i found water dripping from the indoor unit at night. I informed that matter to him and also to the person whose number was provided by khosla electronics, garia, kolkata. Then two technicians (Mr raju — [protected] & mr samar mondal — [protected]) visited on two different days but couldn't fix the problem. On 24/5/2019, i even registered a complaint with hitachi care (Call number — [protected]) and another technician named mr. Koushik jana ([protected]) visited the site. This technician even found that the previous technician named samar mondal tore the coil sensor while working and replaced it with a local room sensor. He also told about the problem of back to back installation (Done by the installation technician) and levelling. But he left the site saying he will escalate this issue to the higher authority as the sensor is torn and replaced and the water dripping problem will be solved after solving this issue (Replacement of sensor). Now the damage of coil sensor by mr samar mondal and replacement of that by another local part could have damaged the pcb of my newly installed ac (Keeping aside the water dripping problem).
We also complained this problems to khosla electronics, garia and after ignoring our repeated requests to solve this problem they sent a technician on 25/5/2019. Again two technicians named gunadhar jana ([protected]) and mr prohlad attented the site and told that the water dripping problem is due to improper insulation foam wrapping on the copper pipe of indoor unit. They wrapped the pipe and also replaced the coil sensor (No idea it's genuine hitachi part or not). They assured that the problem is solved and left. But water started dripping again from the indoor unit in the evening.

Now, after being harrassed from the day of installation i am really disappointed by the quality of service of a company like yours and don't wish to further buy a single product of yours. This is the worst kind of after sales service i have ever experienced.

Finally i strongly demand for the replacement and re-installation of my ac (Which has already been made defective by your service persons) immediately to fix the problem or else our last resort is to complain this issue to the state consumer affairs department.

Suman sarkar,
[protected], [protected].
A dissatisfied customer.