Khosla Electronics Pvt. Ltd. — make lg model no gl-t292rbpn. bbpzebn hsn 8418 vide invoice number 05422/1920/04375 dated 01.07.2019

I, sumita sinha had purchased one refridgerator [ make lg model no gl-t292rbpn. Bbpzebn hsn 8418 vide invoice number 05422/1920/04375 dated 01.07.2019] from the outlet of khosla electronics pvt. Ltd., branch barrackpore show room with the condition that the product would have to be delivered in the following address: mira sinha [mother ; name of the receiver], rashdanga, sumathpally, house number 7, asansol – 713301[her contact number [protected]].

I had paid the billed amount of rs. 28650 [ rupees twenty eight thousand six hundred and fifty only] by a cheque [having number 528234 dated 01/07/2019 drawn on sbi, cit road branch, kolkata] in favour of khosla electronics pvt. Ltd.. I was very much aware that the product would be delivered once the cheque was being cleared by the bank. The cheque was cleared on 05.07.2019 as evident from the account summary of the bank. But most shocking thing is that, till date the product is not delivered at the above noted address due to reasons unnown to the me. This goes directly aginst the goodwill of the organization. It is worthy to mention that i had contacted sales executive named gautam chatterjee[contact number [protected]] over phone in a number of occassion to sort out the matter at the earliest but he, it appears, turned a deaf ear to my appeal. He expressed no interest in sorting this matter out as i had not received any status update over the issue till date. My mother had not received any call from khosla electronics pvt. Ltd. Regarding delivery of the product. I feel totally frustrated.