Khosla Eshoppe / Khosla Electronics — BAJAJ Water Heater/Geyser faulty no response Yet Replacement Tag on hand

Address:

CHINSURAH HOOGHLY NEAR KHADINA MORE PIN 712103

Hello Khosla Electronics,

Could anyone marked in the email can help me? I am almost feeling like a football between Bajaj & Khosla Electronics.
Here I am bound to forward this plea as I am suffering for an issue for a long day. WHAT A TERRIBLE UNPROFESSIONAL behaviors from KHOSLA ELECTRONICS. !!
I purchased a Water heater (Bajaj) 10L from Khosla Electronics Chinsurah West Bengal Branch. PIN 712103. (Near Khadina More)
** Bill attached herewith
After a couple of days the product got leakage and Bajaj Engineer provided Tag Paper for the replacement of the product. ** Attached Herewith
But what happened after that – nothing happened!!
Purchased the heater for winter purpose as my family members are prone to cold and I have one child who has allergy issue to winter.
Now we cannot use it yet after we spent handsome money.
NOTE : After several calls I am quite convinced (After Bajaj representative made a conference call and cleared that it’s now duty of Khosla to replace the product) that it’s an lack of support from Khosla Electronics who is not taking enough initiative towards the replacement of the product (Another note to remember here that Bajaj already issue REPLACEMENT TAG NO :[protected]
You can find the mobile number of Sales representative of Khosla who seems to be intentionally not providing support / after sales service. CURRENLY he is not picking up the phone as well.
Its almost 20 days we are not using the product or not getting any support/advise.
Last thing Khosla representative said that its not possible to say when the replacement will take place.
PS: Another issue (But not much worrying like above) After the REPLACEMENT TAG came in – found they have mis-spelt my name. I informed that as well. But no one cared to rectify it and everyone said its not an issue till mobile number is correct.

Thanks –
Arnab Dey
Mobile : [protected] (Chinsurah Hooghly)
Email ID :
dey.[protected]@rediffmail.com
deyarnab.[protected]@gmail.com