Khosla Eshoppe / Khosla Electronics — delay in delivery (replacement)

Address:

Kolkata, West Bengal

Dear sir/ma'am

Please be informed that we have received carrier ac model no 18k durafresh neo-x inv (3star) r 32 indoor[protected] which was broken in condition. We informed the same and send the snaps to our sales representative ms. Dipanwita paul on 22nd may 2019 at the time of installation. As we received broken ac we are unable to install the machine. We are requested to ms. Paul to arrange replacement. Now we cross 5days (4 working days) but still not received any proper date from her. Today when we contact her she inform that it will take more 7-10days which is not possible for us to bear a single day. We want to cancel the deal please guide us for the same and return our money.