| Address: | Block GC, Plot No: 13, 1A Cross Road, Sector-3, Near Tank no. 11,Bidhan Nagar (Salt Lake), Kolkata700106, West Bengal |
Hello Sir,
Myself Sakya Saha.
I am lodging this complaint against Khosla Electronics, Ultadanga Showroom, Kolkata.
Showroom address: 190/1 Ultadanga Main Road, Ultadanga, Kolkata 700067.
Showroom contact no: [protected].
Order no : K[protected]/03335, Order date: 23/10/2022
Invoice no : K[protected]/03267, Invoice date: 24/10/2022
Date of delivery : 24/10/2022 by Khosla.
On 26/10/2022 the technician from Kent came to install the product. When he opened the sealed pack (exactly from where the deliveryman of Khosla kept the product) and just started assembling the parts, the technician noticed that the most important spare "Main Elbow Pipe" of the product was completely broken and lying down inside the unit. Instantly he has shown me since I was standing in front of the technician. He also told me to change the unit because if it gets repaired then problems may occur repeatedly in future. More than that no question of compromise arises by repairing the newly purchased product from my end. Hence I want the total replacement of the product. Accordingly since then I had been talking with the sales executive to resolve the matter. He told me on 26/10/2022 that he mailed the authority regarding this matter and suggested that I should wait for 2 days. When I followed him up lastly, he told me that no reply of mail has been received yet. Accordingly I am lodging this complaint against 'Khosla Electronics, Ultadanga, Kolkata' and requesting the competent authority to take necessary action against the aforesaid dealer so that they will change the product as early as possible since 3 days have passed away and the product is very urgent for me as far as the drinking water is concerned.
Thanks
With regards
Sakya Saha
Attachments:
1. Image file of 'damaged product with the broken spare'.
2. Image file of 'tax invoice of khosla'.
3. Image file of 'call document of Kent for installation.
My contact no: [protected]
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