[Resolved] KLN Bajaj Service centre, Annanagar, Chennai — Sheer disrespect for customers' time

Ram Sundaram

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I had given my bike for service last saturday 18/Jul (for which I had to wait for 30mins just waiting for someone to attend to me) and asked them when they will be able to turn it in. They mentioned that it will be delivered to me on Tuesday morning. I was happy to know that and promised to pick it up then. On Monday evening I hadn't received any call or text, so called up to check if it was ready and they mentioned that it will be ready by the Tuesday evening. On Tuesday I had to make multiple calls to check if it was ready yet again. I then received a message that said my bike was ready and that I could come and pick it up. I wrapped up my work at office (12kms from the service centre) earlier than usual and rushed to collect my bike because they close by 7pm. They made me wait for a while, then brought my bike and I WAS SHOCKED TO SEE THAT THEY HADN'T TOUCHED IT EVEN!!! They then promised to service my bike the first thing on wednesday morning. Since I knew that I couldn't leave work as early as 6pm today, I called them up to check if they had started with my bike this morning and if I will get it by noon because if that's the case, I was going to take half a day off so I can collect my bike and then go to office. THEY SAID "YES". I hence, called up my manager and told that I will reach a little after noon. YET AGAIN I receive no call or text by noon and I am forced to call them to find out. The lady on the phone AGAIN promises to call back after hearing the job card number and DOESN'T CALL! On following up, she says that the bike will be ready by 3pm. I have a meeting at 3pm in my office and I DON'T WANT TO TRUST THESE PEOPLE WITH MY BIKE ANYMORE.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Dear Sir/Madam, I had issued a letter of complaint on the Bajaj website earlier this morning. However, I would like to withdraw the same since I have received my bike in good shape post service. Also, It was brought to my notice that the people who were at the customer care desk had failed to communicate that my bike was ready for delivery even after I had sought that by calling them myself. Through my conversation with the officials there, I understand that the % of market share that Bajaj owns in our cities is quite high and as a result, the number of vehicles that ought to be serviced on a regular basis is high as well. This however, is not matched with adequate skilled labour to support on-time delivery thereby causing inadvertent delays and absence of express service procedures. It would be of great help if you could recruit and retain a good number of technicians to match the demand and re-institute a respectful customer care that secures appointments & shares honest timelines with us to avoid any confusion in the future. Appreciate the prompt effort to address my grievance at the earliest. Looking forward to a lasting association. Thank you. Much Regards, - Ram