[Resolved]  KLN Motors Ambattur - Chevrolet Spark — Irresponsible and raucous Customer handling reported

Address:

Tamil Nadu

Dear Sir,


I purchased a Chevrolet Spark car from KLN Motors – Chennai bearing registration number TN 02 AE 6170(Engine No.: B10S1022950KC2 and Chassis No.: MA6MF48IP8HE25622 , in May 2008 and ever since then I’ve maintained my car only with KLN Motors which history can well be verified with the database of KLN Motors-Ambattur workshop @ Chennai.

At the outset commencing my first service ever-since my purchase I’ve been having problems repeatedly time and again, and never was once the snags rectified at one visit. As of today I hold an undisputed record of 34 recorded visits and of-course quiet some unrecorded visits too. Every time I send the car for service it is mandatory that I send the car time and again for the same fault atleast a couple or more times. Furthermore disgusting fact is that I’m paying exorbitant bills every time . A new car should always record a “zero maintenance” excepting for accidents and regular oil services. On the 1stof August ’12, I had personally called General Motors @ Delhi and complained about the atrocious coordination of service @ KLN Motors-Ambattur @ Chennai, which was instantaneously pursued but worsened the state of affairs and hence I’m constrained to put my plea in writing.

Not contradicting anything of the above said facts and in addition “the treatment mooted to the customers at KLN Motors-Ambattur, Chennai IS ABSOLUTELY DISGRACEFUL, IMPERTINENT, HORRID & CONDEMNABLE .

And now it’s just four days since I had taken delivery of the vehicle, the snags are still persisting – a whistling sound when the vehicle is driven at a speed of 60 kms and above which I presume they are not able to locate and identify the technical hitch. A most simple adjustment of the head lights and fog lights could also not been done ever since the first service from the time when the car was purchased.

On my preceding visit to this my car suffered a minor accident and had sought the service of KLN Motors – Ambattur, Chennai. After the service- while taking delivery of the vehicle, I had asked for the details of the repairs carried out. The technical person one Mr. Francis factually proved beyond suspicion his innocence of the repairs carried out but started informing that “the rear wheel bearings were changed – then after he said - sorry the front wheel bearings were changed and finally we were made to agree mutually that the FRONT LEFT wheel bearing was changed”. I was given totally contradicting statements on which I still have doubts as to what and whether such repairs were done and a transparent scenario succeeded on that episode.

It’s predominantly a customary system that, as and when a vehicle arrives to the service center - a test drive is done by the mechanic and the owner is apprised of the snags – an approximately anticipated cost of repairs and the ultimate probable time of delivery. Never once ever since my purchase had I been consulted and all decisions were prejudiced, unilateral and unconventional, taken to their own whims and fancies.

my vehicle was sent to KLN motors Ambattur garage three times earlier - apart from the present visit for the same repeated snags time and again. And on all those visits your company has claimed to have repaired and rectified all of them with hefty bills of Rs.15,272/- ( in excess of the insurance claim of Rs.19,500/-), Rs.22,254/-and lastly 1030/- they have changed the compressor oil, you have replaced the core evaporator, all part and parcel of the AC. It is ridiculous to mark that at that instance also you were not able to identify or spot the compressor failure which you assert now. I have paid all those bills unpretentiously trusting that them were genuine and would have done their job transparently. Now since they have proved their ignorance, that the service works carried were at your own unilateral and farce discretion, pretending and misleading to have identified and rectified the actual problem and now they demand

Front Suspension strut - Rs.3500/-
Lower Arm - Rs.2000/-
A/C, Compressure -Rs.18300/-
Dicky Shocks -Rs. 600/-
Rear Shocks - Rs.2000/-
A/C Gas - Rs.1500
** Labour charges will be separate.

Mr. Harry Peter John (AGM works- Ambattur) had sent a mail stating since the car is not under warranty we will not be able to extend the warranty which was irrelevant to the entire episode. Now my plea is why should i pay the bill for the same persisting snag, and why it was not identified and rectified earlier when i paid my previous hefty bills.

Please look into the matter and resolve the issue at the earliest.

regards

shalini krishnakumar - mogappair west