[Resolved]  KLN Motors Beat Diesel — Poor Service need my vehicle back in running condition

Address:

Chennai, Tamil Nadu

My car is in service centre for past 12 days. Due to negligence of service centre it is in worst condition.

Find below the details.

Poor response for below complaint from KLN and No Action taken by GM.

It seems GM is happy to loose their market in chennai with KLN Motors in their network.

Dear Team,


I did not get any call from KLN Ambattur service manager to address the service issue.


Since the vehicle delivered on 3rd JAN 2012 without fixing the issues reported, I again given it for service on 9th Jan at KLN Motors Ekattutangal service centre. Only minor issues reported.


1) Rattling noise while driving. (due to loose speaker screw)
2) Power window problem. Slow Up/Down.


KLN Ekattutangal service manager attending this case:- Premkumar [protected]


Due to negligence during service the engineer drained my car's battery and currently it is having starting trouble and the Battery is with service team.


Currently the vehicle is not in driving condition and I already lost 12 Days in service.


Request you to check the service record of vehicle TN xx YYzzzz since December 27th and help me in getting my car back in good condition.


Any further delay from service center is unacceptable, hope you understand the frustration of vehicle being ruined in the name of service by an authorized dealer.


Thanks & Regards,
Hareesh.


Dear Mr. Hareesh,

This is in reference to your email to us concerning your Chevrolet Beat.

We have gone through the contents of your e-mail and understand your concern. In this regard,we are advising the Service Manager, M/s KLN auto, Ambattur to personally get in touch with you and provide you the necessary assistance at the earliest.

We thank you for writing us and assuring you the best of our services at all times.




Warm Regards

Stanley Massey
Customer Assistance Center
Chevrolet Sales India, Gurgaon
*e-mail - gmi.[protected]@gm.com
www.chevrolet.co.in




From: Hareeshkumar <[protected]@gmail.com>
To: "gmi.cac" <gmi.[protected]@gm.com>
Date: 01/03/2013 09:35 AM
Subject: Please save Chevrolet brand name. Poor service from KLN motors chennai

[protected][protected][protected][protected]



Dear Team,

I am a poor customer of Chevrolet owning Beat diesel Ps vehicle in
chennai. I Feel very bad about my decesion to buy chevrolet vehicle
due to the worst service from dealer KLN motors chennai.

Hope I am not the only person suffering from KLN's service.

My vehicle registration number :- TN xx YYzzzz

Beat Diesel PS sand drift grey.

I purchased this vehicle from KLN motors, Chennai in 2012 January.

When I had given my vehicle for 6 months service at KLN service centre
Ekattutangal, my car's bonnet is dented and i have been told that it
is happned while placing tools and the same will be corrected during
my next service.

They also told me that my vehicle need to be sent to their Ambattur
service centre since they donot have body shop in Ekattutangal.

KLN representative attended my vehicle :- Rajasekhar ([protected])

Recently I had given my vehicle for service in KLN motors, Ambattur
service station
for 1 year service maintanence and for correcting the dent made during
previous service.

Vehicle sent to Ambattur service station on 27th December 2012. Prior
to sending the vehicle service appointment taken.

After huge delay of 7 Days. Service engineer came yesterday to deliver
my vehicle back. While inspecting the painting work done on bonnet my
heart broken!!!!

The painting is done on top of sand, dust particles and hair. Lot of
embossed patterns are visible in the painte surface.

I did not take my vehicle back and asked the service engineer to correct it.

KLN representative attended my vehicle :- Sreekumar ([protected])

I request GM India to take serious action and get my vehicle back with
decent paint finish on my bonnet.

This issue will surely leave a scar in the heart which chose GM with
lot of hope. I am yet to get my vehicle which already spent 8 days in
service center and left me struggle for my daily transportation needs.

Thanks & Regards,
Hareesh.


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