KLN Motors Complaints & Reviews

I met an accident, so i gave ma bike at kln motors in moggapair!!!they took near 1 and half month to ready my bike!!still im not satisfied wid their service, finally now my bike got shut downed!!!please take these as issue and take further action

I bought pulsar rs 200 with abs on 9-7-15. I gave my bike for first service at KLN service which is located in Mogappair of chennai in Tamil Nadu.The service was the worst.I had a big scratch at my mud guard.i asked the service man for that.he requested me to talk to the manager about the problem.When I called him he is putting all the fault in my side stating that the bike was already scratched.Such an improper response I got from him. Pls take a kind action on him and repair my bike.

I had given my bike for service last saturday 18/Jul (for which I had to wait for 30mins just waiting for someone to attend to me) and asked them when they will be able to turn it in. They mentioned that it will be delivered to me on Tuesday morning. I was happy to know that and promised to pick it up then. On Monday evening I hadn't received any call or text, so called up to check if it was ready and they mentioned that it will be ready by the Tuesday evening. On Tuesday I had to make multiple calls to check if it was ready yet again. I then received a message that said my bike was ready and that I could come and pick it up. I wrapped up my work at office (12kms from the service centre) earlier than usual and rushed to collect my bike because they close by 7pm. They made me wait for a while, then brought my bike and I WAS SHOCKED TO SEE THAT THEY HADN'T TOUCHED IT EVEN!!! They then promised to service my bike the first thing on wednesday morning. Since I knew that I couldn't leave work as early as 6pm today, I called them up to check if they had started with my bike this morning and if I will get it by noon because if that's the case, I was going to take half a day off so I can collect my bike and then go to office. THEY SAID "YES". I hence, called up my manager and told that I will reach a little after noon. YET AGAIN I receive no call or text by noon and I am forced to call them to find out. The lady on the phone AGAIN promises to call back after hearing the job card number and DOESN'T CALL! On following up, she says that the bike will be ready by 3pm. I have a meeting at 3pm in my office and I DON'T WANT TO TRUST THESE PEOPLE WITH MY BIKE ANYMORE.

Dear sir:
Am Arun Kumar from pattabiram ( ph no: [protected]) VEHICLE NO (TN20 CW 2482). I got new car in my mother name (MRS. NIRMALA DEVI) tavera LS-9 silver colour on (07.02.2013) last three months back at (EKATUTHANGAL BRANCH) . when I getting the car they told me that after 3months u will get Rs 30,000 from government. The person’s the dealer who told me about this information their name and contact no is (MR. RIYAZ, CONTACT NO – [protected]). And (MR. MEIYAPPAN, CONTACT NO- [protected]). And also the branch manager. This two person gave me guarantee that confirm u wil get the money after 3months. And last month I asked this two persons they told me that after 100days only u wil get the money. And now 110 days gone but now I asked them they are telling me that there is no schemes are not allotted for your vehicle then why they should tell me like this and then why they want cheat like this to run their business. If they have any target to achieve let them go in a good way. Even branch manager also gave have told me I asked them to write in one white sheet and to give me but they told me u wil get the cheque in your name only so we can’t cheat u sir ( sir please i[censored] want to check them means tel them that you r my relatives and ask them you will get the truth. please kindly do the needful for me

My car is in service centre for past 12 days. Due to negligence of service centre it is in worst condition.

Find below the details.

Poor response for below complaint from KLN and No Action taken by GM.

It seems GM is happy to loose their market in chennai with KLN Motors in their network.

Dear Team,


I did not get any call from KLN Ambattur service manager to address the service issue.


Since the vehicle delivered on 3rd JAN 2012 without fixing the issues reported, I again given it for service on 9th Jan at KLN Motors Ekattutangal service centre. Only minor issues reported.


1) Rattling noise while driving. (due to loose speaker screw)
2) Power window problem. Slow Up/Down.


KLN Ekattutangal service manager attending this case:- Premkumar [protected]


Due to negligence during service the engineer drained my car's battery and currently it is having starting trouble and the Battery is with service team.


Currently the vehicle is not in driving condition and I already lost 12 Days in service.


Request you to check the service record of vehicle TN xx YYzzzz since December 27th and help me in getting my car back in good condition.


Any further delay from service center is unacceptable, hope you understand the frustration of vehicle being ruined in the name of service by an authorized dealer.


Thanks & Regards,
Hareesh.


Dear Mr. Hareesh,

This is in reference to your email to us concerning your Chevrolet Beat.

We have gone through the contents of your e-mail and understand your concern. In this regard,we are advising the Service Manager, M/s KLN auto, Ambattur to personally get in touch with you and provide you the necessary assistance at the earliest.

We thank you for writing us and assuring you the best of our services at all times.




Warm Regards

Stanley Massey
Customer Assistance Center
Chevrolet Sales India, Gurgaon
*e-mail - gmi.[protected]@gm.com
www.chevrolet.co.in




From: Hareeshkumar <[protected]@gmail.com>
To: "gmi.cac" <gmi.[protected]@gm.com>
Date: 01/03/2013 09:35 AM
Subject: Please save Chevrolet brand name. Poor service from KLN motors chennai

[protected][protected][protected][protected]



Dear Team,

I am a poor customer of Chevrolet owning Beat diesel Ps vehicle in
chennai. I Feel very bad about my decesion to buy chevrolet vehicle
due to the worst service from dealer KLN motors chennai.

Hope I am not the only person suffering from KLN's service.

My vehicle registration number :- TN xx YYzzzz

Beat Diesel PS sand drift grey.

I purchased this vehicle from KLN motors, Chennai in 2012 January.

When I had given my vehicle for 6 months service at KLN service centre
Ekattutangal, my car's bonnet is dented and i have been told that it
is happned while placing tools and the same will be corrected during
my next service.

They also told me that my vehicle need to be sent to their Ambattur
service centre since they donot have body shop in Ekattutangal.

KLN representative attended my vehicle :- Rajasekhar ([protected])

Recently I had given my vehicle for service in KLN motors, Ambattur
service station
for 1 year service maintanence and for correcting the dent made during
previous service.

Vehicle sent to Ambattur service station on 27th December 2012. Prior
to sending the vehicle service appointment taken.

After huge delay of 7 Days. Service engineer came yesterday to deliver
my vehicle back. While inspecting the painting work done on bonnet my
heart broken!!!!

The painting is done on top of sand, dust particles and hair. Lot of
embossed patterns are visible in the painte surface.

I did not take my vehicle back and asked the service engineer to correct it.

KLN representative attended my vehicle :- Sreekumar ([protected])

I request GM India to take serious action and get my vehicle back with
decent paint finish on my bonnet.

This issue will surely leave a scar in the heart which chose GM with
lot of hope. I am yet to get my vehicle which already spent 8 days in
service center and left me struggle for my daily transportation needs.

Thanks & Regards,
Hareesh.


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KLN First Service Bill.pdf
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Dear Sir,


I purchased a Chevrolet Spark car from KLN Motors – Chennai bearing registration number TN 02 AE 6170(Engine No.: B10S1022950KC2 and Chassis No.: MA6MF48IP8HE25622 , in May 2008 and ever since then I’ve maintained my car only with KLN Motors which history can well be verified with the database of KLN Motors-Ambattur workshop @ Chennai.

At the outset commencing my first service ever-since my purchase I’ve been having problems repeatedly time and again, and never was once the snags rectified at one visit. As of today I hold an undisputed record of 34 recorded visits and of-course quiet some unrecorded visits too. Every time I send the car for service it is mandatory that I send the car time and again for the same fault atleast a couple or more times. Furthermore disgusting fact is that I’m paying exorbitant bills every time . A new car should always record a “zero maintenance” excepting for accidents and regular oil services. On the 1stof August ’12, I had personally called General Motors @ Delhi and complained about the atrocious coordination of service @ KLN Motors-Ambattur @ Chennai, which was instantaneously pursued but worsened the state of affairs and hence I’m constrained to put my plea in writing.

Not contradicting anything of the above said facts and in addition “the treatment mooted to the customers at KLN Motors-Ambattur, Chennai IS ABSOLUTELY DISGRACEFUL, IMPERTINENT, HORRID & CONDEMNABLE .

And now it’s just four days since I had taken delivery of the vehicle, the snags are still persisting – a whistling sound when the vehicle is driven at a speed of 60 kms and above which I presume they are not able to locate and identify the technical hitch. A most simple adjustment of the head lights and fog lights could also not been done ever since the first service from the time when the car was purchased.

On my preceding visit to this my car suffered a minor accident and had sought the service of KLN Motors – Ambattur, Chennai. After the service- while taking delivery of the vehicle, I had asked for the details of the repairs carried out. The technical person one Mr. Francis factually proved beyond suspicion his innocence of the repairs carried out but started informing that “the rear wheel bearings were changed – then after he said - sorry the front wheel bearings were changed and finally we were made to agree mutually that the FRONT LEFT wheel bearing was changed”. I was given totally contradicting statements on which I still have doubts as to what and whether such repairs were done and a transparent scenario succeeded on that episode.

It’s predominantly a customary system that, as and when a vehicle arrives to the service center - a test drive is done by the mechanic and the owner is apprised of the snags – an approximately anticipated cost of repairs and the ultimate probable time of delivery. Never once ever since my purchase had I been consulted and all decisions were prejudiced, unilateral and unconventional, taken to their own whims and fancies.

my vehicle was sent to KLN motors Ambattur garage three times earlier - apart from the present visit for the same repeated snags time and again. And on all those visits your company has claimed to have repaired and rectified all of them with hefty bills of Rs.15,272/- ( in excess of the insurance claim of Rs.19,500/-), Rs.22,254/-and lastly 1030/- they have changed the compressor oil, you have replaced the core evaporator, all part and parcel of the AC. It is ridiculous to mark that at that instance also you were not able to identify or spot the compressor failure which you assert now. I have paid all those bills unpretentiously trusting that them were genuine and would have done their job transparently. Now since they have proved their ignorance, that the service works carried were at your own unilateral and farce discretion, pretending and misleading to have identified and rectified the actual problem and now they demand

Front Suspension strut - Rs.3500/-
Lower Arm - Rs.2000/-
A/C, Compressure -Rs.18300/-
Dicky Shocks -Rs. 600/-
Rear Shocks - Rs.2000/-
A/C Gas - Rs.1500
** Labour charges will be separate.

Mr. Harry Peter John (AGM works- Ambattur) had sent a mail stating since the car is not under warranty we will not be able to extend the warranty which was irrelevant to the entire episode. Now my plea is why should i pay the bill for the same persisting snag, and why it was not identified and rectified earlier when i paid my previous hefty bills.

Please look into the matter and resolve the issue at the earliest.

regards

shalini krishnakumar - mogappair west

Hi,
My vehicle is Chevy Aveo 1.6LT model 2007 at 20000 km bearing with Reg no

TN01AE6382.

my vehicle have been serviced as regular service 3 months back with KLN motors,

Ambattur, Chennai.

First time: Recently I found vehicle brakes got jammed and not running. I called

service personal for repair and given some other minor issues also to rectify.

They have charges aroung 4000 rupees and deliver the vehicle by saying its now in

good condition.

Second Time: Next day I found huge vibration and noise in the car and unable to

move. This was the new problem raised after service and never faced before. once

again I have given for repair...and they told me that issue is in Ignition coil

and replaced same. they have charged Rs.4800 this time.

Third Time: When drive back my home after their assurance of quality service, I

found Cabin light and other sensors like door beep are not working. frustrated by

ignorance service by KLN and took back my vehicle for rectification.

fourth Time: After 2 days of my drive....I am experiencing new and never

experienced problems like vibration in steering column and gear shift, vehicle

balance. Very low mileage with AC on. Low power wth AC on etc. I dont have any

hope on KLN motors service and i dont think service persons are skillful.

I am scared to give my vehicle for repair and i dont know what kind of new

problems will raise once again.

Apart from these issue, works manager Mr. Anandaraj is unable to speak either

english or hindi. No ontime delivery and pick-up. No response when i call them for

status.
I have given my vehicle with full tank petrol and unbelievably half tank emptied after repair and there is no response for my question also.

I am looking for proper justice for humiliation created by KLN motors service,

Ambattur, Chennai.

FROM
R.P. Kavitha
Block No. 5, Door No. 220,
Mugappair East,
Chennai – 37.
Mobile No.[protected]

TO
The Regional Provident Fund Commissioner
Royapettah High Road,
Chennai.

Sub: Complaint

Ref No. TN/53079/69

Respected Sir,

I had Worked in the M/S – KLN Motors Agencies (P) Ltd for last 2 years ( 03.09.2007 to 01.10.2009). I was Relived from the service on 01.10.2009. My PF was Claimed on 18.01.2010 but I went to PF Office claim my PF he was told that PF Form as been declined.

PF Office has rejected the form 19 and send back to the M/S – KLN Motors Agencies (P) Ltd. I asked the HR (Ms. Shanthi) she gave me un reasonable Answer I am in another Work, No Assistants, & saying she didn’t received any one form 19 from the PF Office. But the HR Assistant agreed they had received the form 19 , for every employee they are doing the same receiving the form tearing and put in the dustbin.

As a employee I need justice.

Kindly look into this problem and help me to claim my PF Amount as Soon as Possible.

Thanking You

With Regards,
R.P. Kavitha

am an owner of Chevelot Spark bought in year 2008, I have serious issues with KLN Motors were, the service is to termed as pathetic. I had given the car for service on 10 th March 2010 and the person who picked up the vechile ha conifrmed that the vechile will be delivered around 5:00 PM, but till 7:00 there was no information, I started calling them and all the landline numbers kept on ringing unanswered. I got the mobile two mobile numbers and spoked to Mr Ratnakumar , Manager , who had informed that the vehicle is still there and once the driver who has gone for drop will come back will deliver the vehicle today itself. Finally the vehicle was delivered by 8:30. The next day when I started the vehicle I noticed that there was some defect in MAL Function Indicator Lamp was glowing. The vehicle serviced and brought back just after service having these kind on issues means that the same is not checked properly before being sent out of workshop. I am terribly upset with this kind of attention on the vechile. Due to the issue I had to hire a taxi urgently to drop my friend @ Railwaystation. I will surely do rethink before calling/ referring KLN motors for any sort of service. This is the second bad experience with them.

Car No-Tn02AB7085

I am happy io record that the coordination and support do attend the comlpaints to my car is verumuch impressive to me.

The attention giving to the complaint is excelent.

Of course the crdit goes to the design team of GM to give beautiful car to suit indian roads.

Best wishes to service team.

Regards

Badri Narayana
[protected]

I purchased a spark from kln motors and servicing from their ambattur work shop.
The commited and dedicated team of kln render service to my full satisfaction
informing about the service to be carried out,cost of repair,time of delivery etc,
service advisor nazeer take care of my vehicle excellantly , suggest to visit and
experiance the personal touch.GOOD TEAM KLN MOTORS KEEP IT UP.

I had given my Chev Spark for second service on Saturday (Oct 3, 09), with specific complaints of air reduction in the rear tyre on the left side of the car and door rattling. I was charged Rs. 100 for car pick-up and drop. Although the car was delivered on the same day stating on the phone that all the problems had been addressed, I noted on Monday morning (Oct 5) that the specific complaints of air seepage and door rattling had not been addressed. The car was not moved between Sat to Mon at all. When I contacted the Ekkaduthangal service center to understand why these issues had not been addressed, they agreed to re-check the problems on Wednesday (Oct 7). The technician called up to state that the tyre had a puncture which was to be fixed outside the service center and Rs. 100 would be charged for it. This is ridiculous. My issue is not of money but of principle. Air seepage may mean amongst others that there is a puncture. Why was this not addressed on Sat itself before dropping the car back stating all was done? Now, I had to incur additional petrol cost for sending the car back to the service center. I think these guys in that Ekkaduthangal service center have no clue about what they need to check and how to arrest issues in cars. All in all, pathetic service.

I have given my vehicle for first free service at KLN MOTORS ekkatuthangal workshop, They done very good service and lots of tips given for maintaining the vehicle. I am realy happy with the way they treated me. I will recomend service at KLN ekkatuthangal to my friends and relatives. My vehicle number TN22BC4566.

Thanks
Rajesh.D

I had been one of those unfortunate customers who had chosen KLN motors to service my almost new Optra magnum 2.0 TDCI. The Car was due for a scheduled service and had clocked 6750Km. The car was dealt with by a service adviser Mr.Koteeswaran who is supervised by the works manager Mr. Sadasivam.I had some problems with the rear suspension which I had mentioned in the service sheet. KLN motors (Ambattur) had the car from(1st April 2009) for two full days and had returned the car to me on 3rd April 2009.They had changed the rear shock absorber. they also had changed the A/C control circuit, A/C thermostat, and the fog lamp relay. these parts were changed under a standing bulletin by GM. the problem was the thermostat that was reinstalled was not done properly. My car started to overheat and the A/C was malfunctioning.The car had its rear seatbelt harness disconnected and had some tools which belonged to KLN in the cabin floor ! I took the car back to the KLN work shop on the 4th April 2009. I was not able to enter the workshop/gate because they were filling water! I waited for about 35 minutes. I had during that time 'located' Mr.Koteeswaran and had mentioned these problems with my car.Amazingly, he disowned the problems and claimed that I had dismantled the rear seat belts...! I had to locate the works manager and had to explain to him that there was certain work that was carried out with the rear suspension, and suddenly the service adviser remembered.They started the work right on the road..! (GM service plus). I had given them "their" tools which they accepted with great gratitude. The A/C was 'certified' to be alright by one small kid named Riyas (at least that was what he was called). I took the car back to them on the 6th April again. (5th being a Sunday and they claimed that they do not work on Sundays). The car was unusable in the summer. It became like an oven with the A/C controls running in full blast. they had the car for the full day and told me that the problem was with the A/C blower resistor and that they need to get that from GMI, Halol, Gujarat and that would take 10 to 15 days! I took the car again on the 7th April 2009 to Sundaram Motors, Chennai who identified the problem to be with the faulty installation of the A/C thermostat.The thermostat which was replaced under a bulletin by GMI has not been fixed properly and the sensor was way into the cooling coil rendering it partially ineffective. This had lead to excessive sweating of the cooling coil and the condensation. The cooling coil was not able to transfer the coolness into the cabin effectively since the badly installed thermostat was cutting off the A/C unit prematurely.It was rectified in a jiffy while I was waiting with my son in an exclusive customer lounge. This is a complaint very specifically on KLN motors a GM dealer directed to GM. GM has some very good products in the market and had caught the attention of the market by a radical after sales service plan and an effective roadmap to implement it. I am sure that GM had done all the needed processes and procedures before evaluating an entity to represent their global market image. Neverthless, with KLN motors they have failed miserably. There is substandard visible every where. Right from their sales team(We were literally driven to frustration while we approached them to buy the aforementioned car it was subsequently bought from another dealer) to their servicing. The untrained personnel and the practices followed needs to be audited by GM. It is a ticking time-bomb here in Chennai.The customers in Chennai though conservative are very sensitive to these kind of issues. I would draw notice to the following link which would speak volumes on After sales service.
http://www.team-bhp.com/forum/indian-car-scene/55796-team-bhp-stands-truth-but-s...⇄

I would definitely advise the readers to stay as far away from KLN motors for anything They would definitely botch up your experience in enjoying the GM products

Recently I left my car for service at KLN motors(Ekkattuthangal) for engine overheating issue. My car was taken care by Sajeesh (or Satish not sure about the name) and he analyzed the car and reported the issue is due to the thermostat valve which is malfunctioning. He also suggested to replace thermostat and V-belt and V-belt tension er, T-belt and T-belt tension er and other minor components for better performance of the car. So I agreed to replace all the components and the bill was around Rs 34000. He also told me that the engine over heating issue is fixed however they where not able to check the functionality of the A/C since there was no gas in the compressor and they had no facility to fill gas. He had also told me the auxiliary fan is almost worn out and needs to be replaced soon(may be after 5000 kms). After taking the car from them filled up the gas in the compressor after a week or two to check the functionality of the A/C and the engine started the over heat again. So when asked about the issue they said the fan should be the problem since it was already worn out. So once again left my car for service with them for fan replacement. This time they have changed the fan and the fuel float valve since it was also not working and the bill was around Rs 10000. Once the replacement is done they said they took it for test drive where the over heating issue was not there with A/C on. But they met with an accident unfortunately due to which the rear bumper of the car was damaged. They also said they will replace it for free since it was damaged during test drive by their driver. So the next day they took my car to Ambattur service station from Ekkattuthangal since the body workshop is only available at Ambattur facility. At that point also my car was not over heating they said and issue was completely fixed. Also due to this accident already the delivery of my car was delayed by a week. Now they brought back the car from the Ambattur service station to Ekkattuthangal and they tested the car for the final time and they said they purposely tried to increase the temperature of the car to check whether the issue repeats or not and at that point car once again over heated. So this time they checked the radiator and found that there is a crack on top of the radiator and they are asking me to pay for radiator replacement to get the issue fixed. I dont want to pay and get the radiator replaced since at first point they should have checked the radiator when I told them my car is overheating. Instead they tried to fix my car through Trial and Error method and already they have charged me Rs 45000 for part replacement and now once again they are asking around Rs 10000 for radiator replacement. If they would identified the issue with the car the expense would have not crossed max of Rs 30000. Because of their carelessness I have already paid Rs 15000 extra and now once again they are asking for Rs 10000 for radiator replacement. Is this a way an authorized dealer of the company will repair a car. When I asked them how this damage might have happened they say it is wear and tear issue caused due to overheat and they cant replace it for free. My point is if the overheating issue was completely fixed after the fan was replaced how the radiator got cracked in a normal condition. They say that the car was not overheating and the can run for 35 kms without coolant in the radiator and there is no chance of the radiator to get cracked since they drove only 13 kms(Ambattur - Ekkattuthangal) and they also dint find any crack or anything wrong with the radiator when we left the car for service. So I suspect that someone in Ambattur service station has changed my radiator from a car in which the radiator was cracked already. So please take necessary action to get the issue resolved soon without paying for the radiator replacement.